Davide Preti is a Technical Marketing Engineering Technical Leader in the Collaboration Technology Group Solutions team focusing on Cisco Unified Communications. Davide is based in Italy and joined Cisco in 2010 through the TANDBERG acquisition. His main area of expertise is around Microsoft, Google, and Zoom interoperability, with a special focus on video and IM&P.

Adam North has worked with the Webex Calling product from inception to its current state. He joined Cisco with the Broadsoft acquisition and spent several years as a frontline trainer, empowering Cisco Partners with the latest information on Webex Calling.

Now in a leadership role, Adam uses his extensive Webex Calling knowledge to develop new course offerings for Webex Calling and develop training on the latest feature set, while managing the current frontline trainers and occasionally assisting in course delivery.

Susan Parrish resides in North Carolina where she enjoys spending time at the beach in her newfound free time as a recent empty nester. She has an extensive background in supporting software-as-a-service products through previous customer-facing roles. Susan has a BA in Management of Information Systems and a Master of Education in Adult Education. She combines her knowledge of the IT industry and customer-facing experience with her passion for education to bring a fresh perspective to technical training at Cisco.

Justin Jordan is a Senior Product Manager for Webex with 25 years of experience in calling and collaboration technologies. Working for 13 year at Cisco in both technical sales and product roles, Justin loves bringing simple solutions to complex problems for our customer’s. Justin attended the University of Hawaii and lives in the Hill Country of Texas with his wife, daughter, and two pugs.

Andres Salgado (CCIE# 27065 -Collab, Data Center) is an Engineering Program Manager for Webex, he provides ThousandEyes and Webex architectural design guidance to enterprise customers, partners and Cisco sales force. He works directly with the ThousandEyes and Webex product management and engineering teams in strategizing future product development to meet customer needs.

Rafat is a Systems Architect at Cisco Systems and holds dual CCIE in Voice and Collaboration technologies. He has over 13 years of experience supporting different verticals such as large financials, healthcare and Web scale accounts with expertise in Cisco collaboration On-prem and cloud products. Rafat has presented at several Cisco Live sessions and is an expert on Webex and ThousandEyes integrations. Rafat was previously a part of Cisco’s Advanced Services team as a Collaboration Architect and has also worked as a TAC engineer supporting Cisco’s collaboration portfolio.

Dave Easton is a customer success manager in Webex Contact Center solutions assurance.

Karthik is a Director of Customer Success and Solution Assurance for the Webex Contact Center platform in the Americas region. He has been with the Webex CC team for over 3 years and has over 25 years of experience in the contact center industry in the areas of customer experience and satisfaction, product development and engineering and critical escalations support.

Meher Arora is a Product Manager at Webex. She's passionate about driving innovation and making a meaningful impact on users. She has previously worked on app fundamentals, including accessibility and inclusion features in Webex, and has recently transitioned to the e-commerce team. Meher attended the University of California, Berkeley and lives in San Francisco.

Tina Kim is Engineering Product Manager of Webex Meeting at Cisco. She has worked in small and large companies, delivering products to make enterprises more efficient. Tina is passionate about creating products that impact and improve collaboration. Tina holds a Master of Business Administration from University of Southern California and Bachelor’s from University of California Santa Barbara.

Kevin is a Product Manager for Webex App. He primarily works on desktop and mobile client features in the scheduling and calendar area of the product. He is passionate about building a tool that provides a more seamless and effective medium for people to collaborate from virtually anywhere in the world.

Sara Macías Salete is a Technical Solutions Architect in Cisco, part of the Global Collaboration Compete and Interoperability team. She is focused on Webex interoperability with Microsoft, Google and Zoom, supporting customers and partners mainly at an EMEA level. She has participated in several events as a speaker or lab instructor, including Cisco Live or the Cisco Collaboration Partner Virtual Team. Sara joined Cisco in 2014 through the CSAP graduate program. She holds an MSc and BSc in Telecommunications Engineering by the Technical University of Madrid. She's passionate about technology, wine tasting, jazz music and dance. Key topics Sara can cover: - Cisco Devices interoperability with Microsoft Teams, Google Meet and Zoom - Cisco Devices for Microsoft Teams (MTRs) - Webex Calling for Microsoft Teams

Vanesa Melendez provides training for Webex Calling and Webex Contact Center as an Enablement Specialist at Cisco. She joined Cisco during the Broadsoft acquisition, and leverages her deep knowledge to develop Webex Contact Center training and deliver material for Partners around the globe. A proud Panamanian, she has a degree in Electronics Engineering and wide experience in the telecommunications field. She brings her decade of experience to her current role where she is dedicated to successfully guiding Partners to master Webex.

Davide Preti is a Technical Marketing Engineering Technical Leader in the Collaboration Technology Group Solutions team focusing on Cisco Unified Communications. Davide is based in Italy and joined Cisco in 2010 through the TANDBERG acquisition. His main area of expertise is around Microsoft, Google, and Zoom interoperability, with a special focus on video and IM&P.

Charlie Thorpe is a Technical Marketing Engineer within the Cisco Collaboration Technology Group business unit and is part of the Webex Technical Marketing Engineering (TME) team focusing on Desk Series, RoomOS, Sharing, and Webex Edge for Devices. Prior to this role, Charlie was a Technical Solutions Architect within the EMEA Webex SE team focusing on Webex SaaS solutions including Webex Messaging, Webex Meetings, Webex Calling, and Webex Hybrid Services. Charlie has been with Cisco since 2010. Prior to this, he spent four years with Nortel as a Systems Engineer within the Enterprise Sales organization, working within IP telephony, contact center, and data networking. Before his time at Nortel, he worked with BT for 15 years.

Adam North has worked with the Webex Calling product from inception to its current state. He joined Cisco with the Broadsoft acquisition and spent several years as a frontline trainer, empowering Cisco Partners with the latest information on Webex Calling.

Now in a leadership role, Adam uses his extensive Webex Calling knowledge to develop new course offerings for Webex Calling and develop training on the latest feature set, while managing the current frontline trainers and occasionally assisting in course delivery.

Justin Jordan is a Senior Product Manager for Webex with 25 years of experience in calling and collaboration technologies. Working for 13 year at Cisco in both technical sales and product roles, Justin loves bringing simple solutions to complex problems for our customer’s. Justin attended the University of Hawaii and lives in the Hill Country of Texas with his wife, daughter, and two pugs.

Susan Parrish resides in North Carolina where she enjoys spending time at the beach in her newfound free time as a recent empty nester. She has an extensive background in supporting software-as-a-service products through previous customer-facing roles. Susan has a BA in Management of Information Systems and a Master of Education in Adult Education. She combines her knowledge of the IT industry and customer-facing experience with her passion for education to bring a fresh perspective to technical training at Cisco.

Vanesa Melendez provides training for Webex Calling and Webex Contact Center as an Enablement Specialist at Cisco. She joined Cisco during the Broadsoft acquisition, and leverages her deep knowledge to develop Webex Contact Center training and deliver material for Partners around the globe. A proud Panamanian, she has a degree in Electronics Engineering and wide experience in the telecommunications field. She brings her decade of experience to her current role where she is dedicated to successfully guiding Partners to master Webex.

Adam North has worked with the Webex Calling product from inception to its current state. He joined Cisco with the Broadsoft acquisition and spent several years as a frontline trainer, empowering Cisco Partners with the latest information on Webex Calling.

Now in a leadership role, Adam uses his extensive Webex Calling knowledge to develop new course offerings for Webex Calling and develop training on the latest feature set, while managing the current frontline trainers and occasionally assisting in course delivery.

Dave Jennings leads the Sales Engineering team responsible for pre-sales opportunity, business requirements analysis, and solution design. He thrives on helping large enterprises understand how our products and solutions can fit into their existing technology ecosystem and digital strategy to solve their specific business problems, with customer experience at the heart. A passionate technologist, Dave develops solutions that take friction out of the customer journey to create the most seamless experience possible using the latest in digital technology such as automation, orchestration, AI, and NLP. He understands the challenges businesses face in the new digital revolution where it is becoming increasingly difficult to match consumer expectations, emulate digital-disruptors, and meet the need for technology to be agile and scalable in order to adapt and innovate quickly.

Stefan Zeidenberg is a seasoned professional in the CPaaS industry. For over 10 years, he has been at the forefront of revolutionizing how brands efficiently and intelligently connect and communicate with their customers via digital channels, such as SMS, MMS, RCS, WhatsApp, Apple Messages for Business, and more. As the business world contended with evolving end-user demands due to the ubiquitous nature of smartphones and a 'digital-first' mindset, Stefan's expertise has expanded into empowering enterprises with low-code CPaaS platforms like Webex Connect. Today, Stefan leads the Americas CPaaS Presales team at Cisco, where he continues to drive digital engagement solutions, ensuring that businesses not only meet current complex communication demands but also stay ahead of the curve in the ever-changing landscape that is customer communication.

Johannes Krohn joined Cisco System in Germany in 2000. In his over 30 years of experience in the networking and telecommunication industry he worked in several IT companies gaining knowledge in engineering, system design and technologies from ATM to multi-protocol networking. In the last 20+ years he mainly focussed on IP telephony, Unified Collaboration and on-premise and cloud based collaboration solutions. As Technical Marketing Engineer working on Collaboration System Architectures he provides design guidance in key projects and is responsible to transferring new product information of Cisco Collaboration Solutions to audiences internally and externally. Technology focus areas include call routing architectures, collaboration architecture simplification and cloud collaboration. As part of the continuous development cycle he is providing input to the system level planing of future solutions. He holds a CCIE Voice.

Matt Jordy is a Technical Marketing Engineer in the Collaboration Technology Group at Cisco. He focuses on on-premises and cloud architectures, design, and security for collaboration. He provides technical guidance on Cisco collaboration solutions and products to the Cisco sales force as well as Cisco customers and partners around the world.

Scott Kiewert is a Technical Marketing Engineer in the Collaboration Technology Group at Cisco. He currently focuses on Webex security, identity, compliance, privacy, and data sovereignty.

Niket has 14 years of experience in Cisco Unified Communications, UCaaS, and Data Center. Prior to his current role , he worked with Cisco cloud managed services as a technical architect for white glove cloud uc offerings for banks & service providers , as a technical lead for TAC for the UC team. Niket holds a CCIE in Collaboration, Master in Microlectronics , Bachelors in Electronics, Bachelors in Telecommunications engineering . He is currently a Technical Solutions Architect focused on collaboration for global enterprise with focus on cloud calling and contact center architectures and hybrid work.

Jeff is a Learning Management System Administrator for the Webex Learning and Enablement team and has spent the last 15 years as a trainer in the Cisco Collaboration arena with the last 4 years specializing in the Webex product suite. After spending much of his career in the design, implementation and project management side of the teleconferencing field, he discovered his passion for training engineers and spent over a decade with a Cisco training partner traveling all over the world delivering classes to Cisco customers, partners, and employees. Jeff is an experienced people leader with a drive for building his teams to deliver top-notch customer service. Outside of his role at Cisco, Jeff enjoys riding his motorcycle to remote back-country campsites in the Colorado Rockies, collecting vinyl records, and entertaining guests with barbecued ribs and craft cocktails.

Irwin Overton is a 23 year veteran of Cisco Systems and has worked as an instructional designer creating e-learing courses for Webex Control Hub and Webex Calling since 2021. Before, coming to the Webex team, he spent 10 years with Cisco sales as a systems engineer and 10 years as a Cisco public sector support engineer.

Prior to Cisco, Irwin worked as a Certified Cisco Systems Instructor (CCSI) teaching Cisco certification classes all over the United States and occasionally in other countries.

Irwin earned his Bachelor of Science in Electrical Engineering degree at Howard University and his Juris Doctor (J.D.) law degree from the University of Baltimore School of Law. Irwin spent nine years in the US Army Reserve and ended his military career as a Company Commander with the rank of Captain. He holds a number of Cisco Certifications as well as the Certified Information Systems Security Professional (CISSP) certification.

At home, he lives the almost “empty nest” life with his wife of 35 years after raising one son and one daughter who work in the security and medical fields respectively.

When not working, Irwin will be found, coaching married couples through his church, or building and racing all manner of remotely controlled (RC) cars, airplanes, helicopters, and drones.

Peter works in the Technical Marketing team as an expert on Webex Administration, with a particular focus on Troubleshooting and Analytics. The Technical Marketing Team is a solution orientated group that delivers documentation, training, roadmaps, demonstrations, and consultation on the Collaboration portfolio, working with engineering, sales, and our partners. Peter has fifteen years of experience working in collaboration and is looking forward to sharing knowledge with you at WebexOne 2023.

Anurag Dhingra is VP and Chief Technology Officer of Cisco Collaboration. In this role, he is responsible for setting technology vision, strategy, and direction for the Webex portfolio including Meetings, Calling, Video Devices, and Team Collaboration. Additionally, he is responsible for Collaboration AI, Developer Platform, and App Integrations for Webex.

Previously, as Vice President and Head of Engineering for Webex Meetings, Anurag was responsible for delivering applications and services to power online meetings for millions of users worldwide.

During his 20+ year career in the communications industry, Anurag has held various engineering leadership positions and built market leading VoIP, video, and collaboration products.

Passionate about inclusion and diversity, Anurag is Executive Sponsor for Cisco's Responsible AI initiative and serves on Cisco's Human Rights Advisory Council.

When he’s not obsessing about building great products, Anurag likes to explore the Bay Area biking and hiking trails with his family.

Michael Bernstein is an Associate Professor of Computer Science at Stanford University, where he is a Bass University Fellow and STMicroelectronics Faculty Scholar. His research has won best paper awards at top conferences in human-computer interaction, including CHI, CSCW, ICWSM, and UIST, and has been reported in venues such as The New York Times, Science, Wired, and The Guardian. Michael has been recognized with an Alfred P. Sloan Fellowship, UIST Lasting Impact Award, and the Patrick J. McGovern Tech for Humanity Prize. He holds a bachelor's degree in Symbolic Systems from Stanford University, as well as a master's degree and a Ph.D. in Computer Science from MIT.

Chris Rowen is a Silicon Valley entrepreneur and technologist known for his groundbreaking work developing RISC microprocessors, domain-specific architectures, and deep learning-based software.

As VP of Engineering, Collaboration AI, Chris leads an engineering and product team focused on building smarter, clearer, and more seamless speech, audio, visual, and relationship intelligence experiences.

Before joining Cisco, Chris was the cofounder and CEO of speech science technology company BabbleLabs, which was acquired by Cisco in 2020. Prior to that, he founded the processor licensing company Tensilica, and led it as CEO before it was sold to Cadence in 2013.

Chris holds more than 40 U.S. and international patents, an MSEE and PhD in electrical engineering from Stanford, and a BA in physics from Harvard. He was recognized in 2015 as an IEEE Fellow for his work in microprocessor architecture.

Keith Griffin joined Cisco’s Collaboration Technology Group in 2007 and is a Distinguished Engineer at Cisco focused on AI and Machine Learning in the office of CTO. He works on features that include Webex Assistant, Noise Removal, Relationship Intelligence, Facial recognition, Meeting Transcription and more. Keith works with customers, partners and analysts to ensure that technology direction is aligned with market needs. He leads Cisco’s Collaboration IP, Patent and Research strategy and has been Cisco’s top inventor for collaboration technology for over ten years. Keith holds a PhD from the University of Limerick in Ireland related to the use of Representational State Transfer (REST) programmable interface design for real time communication in web browsers. His major in computer engineering at university was virtual reality in manufacturing environments.

Carlos Guadamuz is a Business Development Manager at Cisco for Webex customer experience solutions, with a particular focus on Webex Contact Center. In this role, he is instrumental in providing hands-on experiential demonstration of both the business and technical value of the solutions in the portfolio for executive audiences.

Carlos brings over 20 years of contact center experience to Cisco, joining from a previous role at Genesys where he was a Senior Solutions Consultant supporting both commercial and enterprise accounts. Previous roles as an analyst in the financial and professional services industries honed his abilities to guide customers through industry best practices and common use cases in evaluating technology solutions.

Steven Fly is a Technical Marketing Engineer (TME) within Cisco’s Collaboration Technology Group focusing on Webex migrations and Webex Calling. This includes working with the Webex product and engineering teams on the migration process and tools along with educating and assisting partners and customers on the migration journey. Steven has 20+ years of experience with Cisco’s on-prem and cloud collaboration solutions. Prior to his TME role Steven was a Cisco CX Sr. Solution Architect and worked with global enterprises and large Service Providers as a trusted advisor for variety of technologies including networking and collaboration.

Joe Martini is a Technical Leader in the Unified Collaboration group within the Customer Experience (CX) TAC at Cisco Systems. Joe holds a Bachelor of Science in Applied Networking and System Administration from the Rochester Institute of Technology (RIT) and CCIE Collaboration (#35601) certification. Over the past 15 years with Cisco, Joe has become a global point of contact for Cisco Unified Communications Manager (CUCM), IP phones (enterprise/multiplatform), and Webex Calling (WxC). He is also recognized as an innovator with the creation and development of many internal and external tools that solve problems, reduce effort, and save time.

I am a Technical Marketing Engineer(TME) for Cisco Collaboration. My focus is on device customization using the xApi, Macros and UI Extensions; creating new experiences and tools for the community to use in their spaces. I have been working with collaboration technology for 6+ years, primarily around conference devices in both administration and education environments.

Chris is a Collaboration Technical Solutions Architect in the Global Enterprise group at Cisco. With over 24 years of experience working in telecommunications industry Chris has worked across nearly every industry vertical from SMB to some of the largest enterprise companies in the world. Chris is also a self taught programmer that currently is the lead developer for CE-Deploy with an expertise in deploying Cisco's collaboration endpoints en-mass.