Technical Training Program

Join four days of in-person technical training and hands-on labs and earn Cisco Continuing Education credits along the way.

Back this year!
Earn Cisco Continuing Education Credits

By participating in the Technical Training Program at WebexOne, you’ll earn Cisco Continuing Education (CE) credits for each class and lab you attend.

Get in the Game with Capture the Flag

Put your skills to the test in our gamified, hands-on lab—no registration needed! Tackle real Webex challenges, earn CE credits, and climb the leaderboard. Just bring your training pass and jump in!

200+ hours of learning
across 4 days

Attend four days of in-person technical training only at WebexOne.

Get trained across the Webex portfolio
Deliver efficient, cost-effective training for your entire team across Webex Contact Center, CPaaS, Suite, Calling, Devices, Control Hub, and more.
Learn by doing with hands-on labs
Get hands-on in our popular technical labs with guided walkthroughs of Webex products, core features, configurations, customizations, and integrations.
Unlock the full potential of Webex
Maximize your ROI by optimizing your deployments, unlocking new features, minimizing downtime, driving seamless adoption, and effortlessly onboarding new users.
Advanced AI Training

Gain practical AI knowledge

Learn how to drive better business outcomes through deep dives into Cisco AI Assistant, AI Agent, and Webex AI features across the portfolio—including Contact Center, Suite, and Devices.

Get hands-on with AI

Build better customer experiences using AI Agent Studio, enhance employee experiences with AI-powered capabilities in the Webex Suite, and securely manage AI-driven experiences in Control Hub.

Learn AI best practices

Gain actionable guidance on applying AI in your organization, including proven frameworks, methodologies, and principles for responsible AI design, deployment, and governance.

Exclusive networking reception

As a Technical Training Program attendee, you’re invited to an exclusive networking reception to connect with peers and instructors.

Personalized learning tracks
Webex Contact Center
& CPaaS

Discover strategies to maximize customer satisfaction by listening, building, personalizing, and delivering differentiated experiences at every touchpoint.

Webex Calling &
Webex Suite

Learn how to configure and deploy cloud calling to scale your business, and take advantage of the full collaboration suite, including meetings, messaging, webinars, events, polling, and more!

Cisco Devices

Reimagine the workplace with a deep dive into intelligent video devices designed for every workstyle and workspace.

Security, Identity, and Compliance

Learn best practices and design guidance for secure deployments, including privacy, compliance, and identity of users.

Advanced Diagnostics and Troubleshooting

Become an expert in Control Hub and learn how to easily investigate and pinpoint quality and configuration issues.

Integrations and Cross-Architecture Solutions

Learn how to use platform APIs, and integrate with Cisco products like Meraki, ThousandEyes, Spaces, and more!