Frequently Asked Questions
Amplify your event experience with the WebexOne event app, your go-to resource for all things WebexOne. Quickly find agenda updates, speaker profiles, event details, venue maps, and enjoy exploring a variety of fun features!
Download instructions:
- Download the WebexOne event app for iPhone, Android, or access on the web.
- Google Chrome is recommended for the best web experience.
- Log in with your Webex account or create one for free.
- Note: Your Webex account must match the email you used to register. Please contact support if you wish to update your registration email.
- Update your attendee profile with your headshot, bio, and information.
- Turn on notifications to receive important event announcements.
- Visit the Help Desk & FAQs page in the app for helpful tips!
Virtual attendees can access the WebexOne event app on the web. Please note that Google Chrome is recommended. Use the event app to watch Keynote and Breakout sessions, find agenda updates, speaker profiles, event details, and enjoy exploring a variety of fun features!
Access instructions:
- Access the WebexOne event app on the web or download the WebexOne event app for iPhone, Android.
- Log in with your Webex account or create one for free.
- Note: Your Webex account must match the email you used to register. Please contact support if you wish to update your registration email.
- Update your attendee profile with your headshot, bio, and information.
- Turn on notifications to receive important event announcements.
- Visit the Help Desk & FAQs page in the app for helpful tips!
Building your agenda is the same whether you're using the WebexOne event app on your phone, tablet, laptop, or browser.
- Download the WebexOne event app for iPhone, Android, or access on the web.
- Google Chrome is recommended for the best web experience.
- Select Agenda from the main page.
- Scroll through the Agenda to find sessions you’d like to attend.
- Click the plus (+) icon next to a session to add it to your Personal Agenda.
- Be sure to have notifications turned on.
- Click into each session for additional information including location, description, speakers, and more.
- Select My Agenda at the top of the main Agenda page to view sessions added to your Personal Agenda.
WebexOne is an annual in-person and virtual event that takes place over four days. It’s an event focused on AI collaboration and customer experience, and it features a range of activities such as insightful breakout sessions, technical training courses, hands-on labs, inspiring keynotes, epic entertainment, a solutions showcase and expo, customer awards, meet the experts, 1:1 executive meetings, a partner program, and more!
WebexOne will be held October 21-24, 2024. A complete agenda will be provided closer to the event.
- The training program (only available in person with a Conference PLUS Training ticket) kicks off on Monday, October 21 at 8:00 am.
- The main conference kicks off on Tuesday, October 22 at 4:30 pm ET and ends on Thursday, October 24 at 4:15 pm ET.
- The virtual program kicks off on Wednesday, October 23 at 8:45 am ET and ends on Thursday, October 24 at 4:30 pm ET.
WebexOne 2024 is going to be bigger than ever before, and will be available for both in-person and virtual attendees. The in-person event will take place at The Diplomat Beach Resort, a stunning beachside resort located in the Miami-Ft. Lauderdale area of Hollywood, Florida. For virtual attendees, select event content will be available worldwide on our Webex Events platform.
Due to limited onsite space, it's recommended to register early to secure your spot before it sells out.
Everyone is invited to attend WebexOne! The event will feature informative keynotes, breakout sessions with industry leaders, and inspiring AI speakers.
The event appeals to a wide range of audiences, including business leaders, IT decision makers, IT administrators, HR representatives, facilities managers, developers, customer success professionals, and event professionals.
The training program (Webex Academy) is geared towards Webex customer and partner administrators and IT staff who manage the solution architectures.
We have an exciting agenda that we’re looking forward to sharing with you soon! Our 4-day event will be packed with insightful breakout sessions, technical training courses, hands-on labs, inspiring keynotes, epic entertainment, and much more! Full details of our agenda will be released closer to the event. Announcements will be made via email, social media, and on webexone.com.
WebexOne 2024 will bring together the most brilliant minds in AI, inspirational visionaries, and pioneering industry leaders. You won't want to miss it! Full details of our agenda will be released closer to the event. Announcements will be made via email, social media, and on webexone.com.
Yes. After the event concludes, select content will be available on-demand in the WebexOne 2024 event platform. Registration will be required to access the content, so even if you can’t attend the in-person or virtual event, it is recommended that you register for the Virtual Pass to secure access to the on-demand content.
Select on-demand content will be available shortly after the event. All registrants will be notified via email and on the event website when the on-demand content is available.
Yes. The opening and closing keynotes will be broadcast live on Wednesday, October 23 and Thursday, October 24 on select social media channels. However, due to restrictions for certain speakers, some segments may not be available. We strongly encourage you to register and watch the keynotes live within the event platform to get the full experience. No breakout sessions will stream outside of the event platform.
WebexOne will be hosted on Webex Events (formerly Socio). Event professionals trust Webex Events to power their event programs end-to-end, on a single platform.
Yes! Contact our Sponsorship Team to learn more about our turnkey solutions, custom experiences, thought leadership, and more for our hybrid event. Request sponsorship by filling out the request form here.
The event will take place near Ft. Lauderdale, Florida, in the Eastern Time Zone (EST). Both the in-person and virtual events will be held in the Eastern Time Zone. If you cannot attend the in-person event, you can join the virtual event either live or on-demand.
The Webex Events virtual event supports 30+ languages, both live and on-demand. For a full list of languages, head here.
To register for WebexOne 2024, please visit webexone.com. If you experience any issues, please contact the WebexOne registration support team at: webexonesupport@freeman.com.
1-888-855-0536 Toll Free
1-408-329-4055 Local and International
The phones are being covered from 9am - 5pm ET Monday-Friday.
Registration is now open! Please visit webexone.com for more information regarding ticket packages and pricing.
The in-person event is offered at discounted rates over the following phases for the Conference Pass:
- Early Bird, May 22 – July 12 = $599
- Advance, July 13 – August 30 = $699
- Full Price, August 31 – October 24 = $799
Our Virtual Pass for the event is complimentary and open to all attendees. Select sessions and content will be streamed on the event platform.
The Conference Pass PLUS Training includes access to the full event plus all training sessions and hands-on labs.
This program is available for in person attendance only, with pricing as follows:
- Early Bird, May 22 – July 12 = $999
- Advance, July 13 – August 30 = $1,099
- Full Price, August 31 – October 24 = $1,199
There are no ticket options that include only the training & hands-on labs program alone. Last year’s Training Tickets sold out fast, so we suggest registering early before they sell out again.
No. There is no option to use CLCs as a payment option for WebexOne tickets for 2024.
Yes. Government and Public Sector have a discounted rate of $249 across all dates, while supplies last. Government/Public Sector Conference Pass PLUS Training have a discounted rate of $649 across all dates, while supplies last.
Yes, WebexOne will offer both in-person and virtual ticket options to accommodate your specific needs. Virtual registration will open in October.
No. The training & hands-on labs program will only be offered for in-person attendees and is not available virtually.
The Conference Pass includes the following:
- Live Keynotes
- Breakout Sessions
- Solutions Expo
- Access to hotel room block & pricing (as available)
- Welcome Reception
- Evening Celebration
- Access to our Meet the Experts Program
- Complimentary Breakfast and Lunch
- In-Venue Activities, Experiences, Networking, and more!
- In-App Attendee Networking
- In-App Game, Virtual Content, and more
- OnDemand Content Library
- Giveaways
The Conference Pass PLUS Training includes everything from the Conference Pass (above) in addition to:
- Full access to the Webex Academy training & hands-on labs agenda, October 21-24.
- 2 full days of classroom training and interactive hands-on labs on October 21 and 22.
- 2 days of hands-on labs on October 23 and 24.
- 40+ classes with options for every level of learner, covering foundational knowledge, advanced administration, and architecture around key concepts and topics, including:
- AI
- Webex Calling
- Webex Contact Center
- Customer Experience Basic, Essentials, and Premium
- Webex Connect
- Apps & Integrations and Webex Developer
- Webex Control Hub
- Webex Meetings, Messaging, Events, Vidcast, and Slido
- Microsoft integrations
- Interoperability
- Best practices and planning for migrations to the cloud
- Troubleshooting
- And more!
- Training attendee networking reception with instructors.
The Virtual Pass ticket includes:
- Live Streamed Keynotes
- Select Live Streamed Breakout Sessions
- Virtual Attendee Networking via Event App
- OnDemand Content Library
Current regulations prevent the Virtual Pass within Webex Events to be available in the following areas:
- Cuba - CU
- Iran - IR
- North Korea - KP
- Russian Federation - RU
- Sudan - SD
- Syrian Arab Republic - SY
- China – CN
- Belarus - BY
You can find a detailed list of country availability here
The Virtual Pass registration option will be available in October. Once available, notifications will go out via email and on the event website, webexone.com.
Yes, please click the "Add to Calendar" button on your WebexOne 2024 confirmation email.
Absolutely, we've got you covered! To make a compelling argument for attending WebexOne, you can utilize our business case justification templates. We offer two versions to suit your needs:
- Conference ticket template: This template is designed to outline the benefits of attending the WebexOne conference. Download now.
- Conference PLUS Training ticket template: This template includes additional justification for attending both the conference and the training sessions. Download now.
Both templates are designed to outline the benefits of attending WebexOne and can be a key tool in securing approval. We can't wait to see you at WebexOne!
There will be an opportunity to choose sessions and add them to your agenda through the WebexOne 2024 mobile app and web app. As soon as this is available, attendees will be notified via email and on the event website, webexone.com.
The ability to reserve training sessions and labs within the WebexOne 2024 mobile app will be available closer to the event. Attendees with a Conference Pass PLUS Training ticket will be given ample notice by email and within the WebexOne 2024 mobile app when the feature is available, including detailed instructions to register for classes and labs.
Of course! All attendees joining the in-person experience will be able to connect using the WebexOne 2024 mobile app. The app will launch in September and all attendees will be notified via email when it’s available, including instructions on downloading and using the app. Virtual attendees are welcome to use the mobile app, but we suggest using the web app for an optimal WebexOne experience.
There may be an issue with your company's SSO verification that's set up through Webex. To resolve this issue, please get in touch with your IT administrator directly to have them troubleshoot.
Alternatively, if you have a personal email address you would like to use, please get in touch with webexonesupport@freeman.com so we can update your registration to reflect your personal email. Once updated, you can create a free Webex account with that personal email and log in to the WebexOne mobile app and web app. Sign up for a free Webex account here.
While you can't attend simultaneous sessions, content will be available on-demand after the event for you to catch on your own time.
Please contact the WebexOne registration support team at: webexonesupport@freeman.com.
The WebexOne in-person ticket payment is by credit card only. There will be a Virtual Pass available for free that does not require payment.
After registering for WebexOne, your confirmation will include an automatic payment receipt.
For in-person registration, if a fee was paid, a full refund will be eligible for cancellations made greater than 30 days before the start of the event. Cancellations made within 30 days from the start of the event are ineligible for a refund.
For virtual registration, no cancellation is necessary. It is encouraged that you stay registered so you can still access the on-demand sessions following the event.
While we do not foresee cancelling WebexOne, there is always the risk that circumstances outside of our control may require us to curtail or cancel some or all aspects of the program. If this is the case, we will communicate as promptly as possible to attendees.
Yes, alcohol will be served at our evening events. You must be 21 years of age to attend WebexOne.
WebexOne strives to accommodate all attendee needs where possible. If you have any dietary restrictions, please include that information during the registration process. Please also include any special accommodations you may need (hearing, vision, mobility, etc.) during the event. If you have any questions or concerns, contact webexonesupport@freeman.com.
Learn more about The Diplomat Beach Resort’s accessibility here.
Hearing: We will have an ASL interpreter for all keynote sessions and some of our most popular breakout sessions. Please let us know if you require further assistance.
Vision: The Diplomat Beach Resort provides braille on elevators and in public areas, as well as audible alarms in hallways. If you require additional visual assistance, please let us know during registration.
Mobility: The Diplomat Beach Resort provides numerous accessible rooms, spaces, and services to all guests. Attendees who require assistance at WebexOne will have additional time to get settled before all keynote sessions.
Dietary: We aim to accommodate everyone's needs and restrictions by offering diverse menu options. Appropriate signage on catering tables will list specific ingredients. Please let us know your dietary restrictions during registration.
Translations: In-person and virtual attendees can listen to keynote and breakout sessions via the WebexOne app, which features 30+ languages live and on-demand. Please note that there will be a slight delay when listening to translated sessions via the app for in-person attendees. See the full list of languages here.
Lactation room: A dedicated lactation room will be available for nursing mothers. The room is designed to provide a private, comfortable, and clean space for breastfeeding or pumping.
Quiet/Interfaith room: We will have a dedicated quiet/interfaith room available for attendees who wish to take time away from the event for quiet reflection, prayer, or meditation.
Several airports are conveniently located near The Diplomat Beach Resort. The closest airport is the Fort Lauderdale-Hollywood International Airport (FLL) which is 7.7 miles away and roughly a 22-minute drive. The Miami International Airport (MIA) is another option 22 miles away, but please be aware that heavy traffic out of Miami could add extra commute time.
Tickets do not include the cost of a hotel. Upon registering, attendees will receive a confirmation email, which will include our discounted hotel options. Each hotel link will lead to a private booking site where attendees can secure a room, pending availability.
We advise you to book your accommodation after registering, as space is limited and will fill up quickly.
UPDATE: ALL PREFERRED CONFERENCE HOTELS ARE NOW FULLY SOLD OUT. Please contact a hotel directly to make a reservation.
The Diplomat Beach Resort is located at:
3555 South Ocean Drive
Hollywood, FL 33019
The Diplomat Beach Resort will accept cancellations of reservations up to 3 days prior to arrival date and promptly refund deposits if notice is provided prior to 4:00 p.m. The Diplomat Beach Resort shall allow substitution of attendees under any reservation without any charge.
To cancel or make changes to your reservation, log into your registration profile and cancel via passkey directly. Otherwise, you are welcome to call the hotel to make cancellation/changes.
UPDATE: ALL PREFERRED CONFERENCE HOTELS ARE NOW FULLY SOLD OUT. Please contact a hotel directly to make a reservation.
A variety of overflow hotels are available nearby for your convenience. Please refer to your post-registration emails for more detailed information on overflow hotel group rates available for your ticket type. Pending availability, our overflow hotels are:
- H Hollywood Resort & Residences – 0.3 miles
- DoubleTree Hollywood Beach – 0.3 miles
- Hyde Beach House – 0.5 miles
- Margaritaville Hollywood Beach Resort - 1.9 miles
- Hollywood Beach Marriott - 2.6 miles away
A shuttle bus route is available between these properties and The Diplomat Beach Resort.
The Diplomat Beach Resort provides convenient parking options, allowing you to leave your vehicle worry-free and focus on the event.
Valet Parking
- 0-3 hours | $38.00 + Tax
- 3-7 hours | $48.00 + Tax
- 7 - 24 hours | $58.00 + Tax
Self-Parking
- 0-3 hours | $32.00 + Tax
- 3-7 hours | $42.00 + Tax
- 7 - 24 Hours | $47.00 + Tax
The parking garage features 8 stories of parking, and two electric vehicle charging ports on the 2nd floor of the Parking Garage's entry side. In/Out privileges for the parking garage are permitted for overnight resort guests only. In/Out privileges not permitted for hourly parking.
There are multiple ground transportation options available to get to The Diplomat Beach Resort, including rideshare, car rentals, taxis, shuttles, and public transportation. Learn more here.
The Diplomat Beach Resort is not just a venue for WebexOne 2024; it's a destination that promises a perfect blend of business and leisure for a memorable event. The iconic location embodies the essence of South Florida's vibrant beach culture, ideal for both local and traveling attendees.
Here are just a few highlights:
- Relax at a semi-private beach, 2 beachfront pools, and the "Dip + Slide" kid's zone.
- Unwind at the Diplomat Spa + Wellness, complete with stunning Atlantic views.
- Engage in exciting water sports, including WaveRunner rentals, kayaking, and paddleboarding.
- Savor culinary delights at Diplomat Prime and five other exquisite dining options.
- Explore the charm of historic Hollywood Oceanfront Boardwalk (10-minute walk).
Check out our travel guide on webexone.com for more information.
Yes! The Diplomat Beach Resort has extended our special room rate for three nights prior and three days after the official dates of the WebexOne program (Monday 10/21 through Thursday 10/24). This means that attendees can enjoy additional time there, whether for hybrid work, company gatherings, or personal or family vacation - as long as rooms are available. To book a room, use the passkey link provided at registration or reference WebexOne if calling the property directly.
To reserve meeting rooms for a company offsite or other function, please contact our Sponsorship team at WebexOneSponsors@freeman.com.
You can request a Visa Support Letter to accompany your visa application to attend WebexOne by webexonesupport@freeman.com. Your registration must be paid for in full before your letter can be issued.
Please note that requesting a visa invitation letter does not guarantee that your local authorities will grant a visa to attend WebexOne. Additionally, you are responsible for submitting your visa application to your local embassy/consulate; conference management will not submit it on your behalf. All requests are subject to review and approval. Please allow up to 10 business days for requests to be reviewed.
