Speakers

KEYNOTE SPEAKERS

• 

  Cisco

  Jeetu Patel

  President & Chief Product Officer

  Jeetu Patel is Cisco’s President and Chief Product Officer. He combines a bold vision, steeped in product design and development expertise, operational rigor, and innate market understanding to create high growth businesses. He is relentlessly focused on building world class products that solve Cisco customers’ biggest problems—bringing the power of the Cisco portfolio together to connect and protect every aspect of their organization in the era of AI. Previously he was Cisco’s Executive Vice President and General Manager of Security and Collaboration where he led the strategy and development for these businesses and held P&L responsibility for the multibillion-dollar portfolio. In this role, Jeetu led with his creative vision and intense focus on innovation and swift execution.
  
  Together with his team, he transformed and positioned our Security and Collaboration portfolios for success and growth. In both areas, he reinvigorated organic innovation, championed key inorganic investments, and drove simplification across these portfolios with a fanatical focus on design and user experience. Prior to joining Cisco in 2020, Jeetu was the Chief Product Officer (CPO) and Chief Strategy Officer (CSO) at Box, a role he pioneered. He led the company’s product and platform strategy, setting the company’s long-term vision and roadmap for cloud content management in the enterprise. He transformed Box from a single product application to a multi-product platform used by 100K customers representing 69% of the Fortune 500. The discipline, quality standards, performance metrics, and stability Jeetu instilled fueled the platform’s growth – nearly quadrupling revenues to $700M+. Box’s growth scaled to reach over 60M users with over 50% of customers using multiple products.
  
  He also created the Box Platform business unit where he led product strategy, marketing and developer relations – driving products from incubation stage to mature offerings. Before joining Box, Jeetu was General Manager and Chief Executive of EMC’s newly acquired Syncplicity business unit, a cloud service for Enterprise File Sync Sharing (EFSS) and collaboration. One of the first SaaS-based solutions offered by EMC, Jeetu spearheaded the company’s acquisition. He created a world class leadership team, secured some of the market’s largest customers and led the group to become one of the fastest growing EFSS companies in a highly competitive market. Other key roles at EMC included CMO for the Information Intelligence Group and Chief Strategy Officer, where he drove the organic and inorganic strategy for the division’s cloud and mobile growth. Previously, Jeetu was President of Doculabs, a research and advisory firm co-owned by Forrester Research. The firm focused on collaboration and content management across a range of industries including financial services, insurance, energy, manufacturing, and life sciences. He currently serves on the board of JLL, an American commercial real estate services company. Jeetu holds a B.S. in Information Decision Sciences from the University of Illinois, Chicago, and lives in the San Francisco Bay Area with his family.
• 

  Cisco

  Anurag Dhingra

  SVP & GM, Networking & Collaboration

  During his tenure with Cisco, Anurag has held several leadership roles in the Collaboration business, including Chief Technology and Product Officer where he led the entire Collaboration software business. He was also Vice President and Head of Engineering for Webex Meetings where he was responsible for delivering applications and services to power online meetings for millions of users worldwide.
  
  With over two decades of experience in the Communications, Collaboration, and SaaS industries, Anurag is accomplished at building high performance global teams and creating innovative, market leading products. Anurag takes pride in being a customer-focused leader, with a proven track record of strategic thinking and executing with a strong culture of innovation.
  
  Passionate about applying technology for good, Anurag serves on Cisco's Human Rights Advisory Council and was the founding executive sponsor of Cisco's Responsible AI Framework.
  
  He holds a bachelor’s degree in Electronics & Communications Engineering from National Institute of Technology, Kurukshetra, India.
• 

  Cisco

  Snorre Kjesbu

  SVP & GM, Collaboration

  Snorre Kjesbu is Senior Vice President & General Manager of Collaboration Devices at Cisco. He is a global citizen leading a worldwide organization responsible for the collaboration devices business ranging from IP phones to immersive video systems. Snorre’s passion for design with over 20 years of engineering experience are at the core of his belief in always providing authentic user experiences. Prior to his return to Cisco, Snorre was Executive VP of Design, Creation and Fulfillment at BANG & OLUFSEN in Copenhagen. His résumé also includes SVP at Tandberg and being responsible for R&D on wireless communication at ABB.
  
  He and his team at ABB were awarded the Wall Street Journal Innovation award for their work on wireless sensors in 2002. Snorre holds a Master of Science from the University of Bristol and has been a guest lecturer at the Stanford Network Research Center in Stanford University. He has obtained more than 20 patents in the areas of communications and video conferencing and is on the board of directors for several IT companies. When not working, Snorre can likely be seen on a pair of skis – whether on snow or water.
• 

  Cisco

  Espen Loberg

  VP & GM, Cisco Collaboration Devices

  Espen Løberg leads Product Management for Cisco Collaboration Devices. Espen joined Cisco with the acquisition of Tandberg in 2010, and since then he's managed Cisco's Video Conferencing and Telepresence business through several market transitions. When Espen isn’t passionately discussing the future of work, he enjoys spending time in the outdoors with family and friends. He holds a Master of Science from the Norwegian University of Science and Technology and lives and works in Oslo.
• 

  Cisco

  Amit Barave

  VP & GM, Webex Suite & AI

  Amit Barave is Vice President and General Manager for Cisco's Webex Suite and AI, where he leads a multi-billion-dollar SaaS business delivering collaboration solutions to enterprises worldwide. His portfolio includes Webex messaging, meetings, calling, events, and customer experience platforms, all enhanced by AI capabilities.
  
  Amit has shaped Webex's AI strategy and led the transformation of the Webex Suite to meet the demands of hybrid work. Under his leadership, the product team has advanced AI-powered collaboration while driving customer value and market leadership.
  
  Throughout his career at Cisco, Amit has held leadership roles across product, engineering, and business functions. He launched industry-first products in TelePresence Cloud Services and IP-Radio communications, scaling them to market-leading positions. His track record includes sustained growth across large-scale product lines and successful business transformations.
  
  Amit holds an MBA from the Haas School of Business at UC Berkeley and has been awarded 17 US patents in communications technologies. His technical expertise spans general management, product strategy, artificial intelligence, SaaS platforms, enterprise software, and go-to-market execution.
• 

  Cisco

  Vinod Muthukrishnan

  VP & GM, Webex Customer Experience

  Vinod Muthukrishnan is Vice President & Chief Operating Officer of Cisco’s Webex Customer Experience Business Unit, where he leads Go-To-Market, Customer, and Business Operations. A serial entrepreneur and product visionary, Vinod is passionate about solving real customer pain points and building high-performing teams and communities.
  
  He joined Cisco through the acquisition of CloudCherry, a startup he co-founded and led as CEO, which laid the foundation for Webex Experience Management. Vinod has also held leadership roles at Uniphore and Webex Contact Center, driving innovation in AI and CPaaS. A former Merchant Marine officer and early pioneer in mobile trading, he now mentors founders, serves on the SaaSboomi Governing Council, and co-chairs the USISPF Startup Connect Program. Vinod lives in the Bay Area with his family and a vocal Husky, and spends weekends strategizing cricket plays with his amateur league team.
• 

  Cisco

  Brian Stout

  SVP, Collaboration and Workplace Experience

  Brian Stout leads Cisco’s Global Collaboration Sales and Go-to-Market organization and is responsible for the Collaboration product sales specialists, inside sales, pre-sales engineering, channel and ecosystem strategy, and routes to market. Cisco Collaboration’s $6B business is a critical part of the company’s overall SaaS transformation plan and is one of Cisco’s most competitive market segments.
  
  Brian and his team are helping to redefine Cisco’s SaaS business strategy to bring subscription-based solutions to customers and partners. During his Cisco career, Brian has held several strategic sales roles, starting as an Enterprise Account Manager, working with key customers in the financial industry. As the Director of Operations in the Americas, leading the Commercial Segment, he helped redefine the go-to-market strategy for the US commercial business to drive consistent, strong revenue growth.
  
  Brian led the Americas Collaboration Sales team, delivering technology transformation and hybrid work innovation while accelerating growth in the region before becoming Vice President of the Global Collaboration Sales organization. He is an inspirational leader known for building high-performing teams and laser-focused on driving results.
• 

  Cisco

  Tim Coogan

  SVP, Global Partner Sales
• 

  Cisco

  Kristyn Hogan

  VP, Global Collaboration Partner Sales

  
  

BREAKOUT SESSION SPEAKERS

• 

  Cisco

  Abhiram Kramadhati

  Director, AI Solutions Consulting

  Abhiram leads the AI GTM function for the Customer Experience Business at Cisco. He is based out of Melbourne, Australia. Using AI in the CX space is his favourite domain. In his role, he works with early customers on their CX transformation by leveraging AI and also helps define the strategy to make the broader Cisco customer and partner community be successful with Cisco's AI portfolio for their CX requirements. He has previously worked at Google and Uniphore in the same space.
• 

  Cisco

  Amey Parandekar

  Vice President of Product Management for Cisco Calling and on-premise UCM

  Amey leads Product Management for Cisco Calling including cloud Calling, on-premise Unified Communications Manager (UCM) and Broadworks. Cisco calling is an easy to use, mobile integrated, enterprise grade, innovative calling phone system that is easy to setup and manage for IT admins, with best-in-class security & global availability.
  
  He is passionate about innovation and evolving the calling experience from hearing, to seeing, to doing; empowering people to have a richer calling experience with Webex and leveraging cloud capabilities for the new era of hybrid work.
  
  Prior to Cisco, Amey built Microsoft Teams calling and meetings from ground up and grew Teams adoption to millions of users. He also led Product management for Microsoft's Azure cloud IaaS/PaaS services across different verticals segments including sovereign clouds and government verticals. He has extensive experience working at large companies as well as startups, building innovative products and bringing them to market.
  
  Amey brings more than 25 years of experience in areas such as product management, design, cloud engineering in productivity software at Microsoft Office, natural language processing, machine learning with search and NUI experiences, hardware integration for audio and video and analytics. He has developed 20 patents over his career.
  
  Amey has a B.Tech from Indian Institute of Technology, Bombay and a Masters from North Carolina State University. He lives in Seattle with his family and enjoys outdoor activities such as hiking and kayaking in his free time.
  
• 

  Cisco

  Andy Johnston

  Leader, Product Marketing

  Andy currently serves as product marketing leader for our portfolio of video collaboration devices, including Cisco Room Bars and Kits, and Cisco Board Pro series. Andy has been a member of the collaboration product marketing team for over 12 years. Prior to his current role, he has held product marketing roles for a wide range of Cisco collaboration devices, and on-premises and cloud collaboration solutions. Andy has over 25 years’ experience supporting a range of diverse technologies in business management, marketing, product management, and engineering leadership roles with technology manufacturers, software development, and channel partner organizations. He has a Master of Engineering degree in Electrical and Electronic Engineering and a Diploma in Marketing from the Charted Institute of Marketing. Andy lives with his family in the UK, and enjoys listening to music, going to festivals and playing the guitar (not very well).
  
• 

  Cisco

  Anna Bieber

  Product Manager

  Anna is a Senior Product Manager for Collaboration Devices at Cisco, based in Oslo, Norway. She specializes in AV over IP peripherals, driving innovation across both software and hardware to deliver exceptional audio experiences. Her goal is simple and ambitious: every voice should be heard. Whether you sit at the front of the room or the back, join from the office or remotely, or connect through any meeting platform, Anna is focused on ensuring people have an equal voice in every conversation. Through her expertise and dedication, she plays a key role in shaping the future of collaboration technology—fostering more connected, inclusive, and equitable communication experiences for teams worldwide.
• 

  Cisco

  Anna Hukill

  Chief of Staff

  
  
• 

  Cisco

  Ashish Chotai

  Director, Product Management

  Ashish is a Sr. Director of Product Management for the Webex Media Platform, where he leads the Media AI strategy within Cisco’s Collaboration Technology Group. He is also responsible for On-premise and Hybrid meeting products and oversees the Webex Edge portfolio. Before joining the Webex team, Ashish was instrumental in bringing several industry-first Telepresence and IP Phone products to market. He holds a Master’s degree in Computer Science and an MBA from the University of Iowa, and is the inventor on 17 U.S. patents spanning multimedia communications, wireless technology, and video conferencing.
• 

  Cisco

  Ashley Prettyman

  Engineering Product Manager Lead

  Ashley Prettyman is a Product Manager Lead in Cisco Collaboration Devices, specializing in driving innovative products through their full lifecycle—from initial concept, development, market launch, and ongoing feature enhancement. With over 13 years of experience in new product development, Ashley brings a broad expertise spanning product portfolio management, hardware and software development, vendor relations, product marketing, supply chain operations, and partner and customer engagements.
  
  Before joining Cisco, Ashley worked at a global oil and gas company in supply chain and portfolio management providing valuable experiences across industries. She holds a bachelor’s degree in Industrial Distribution from Texas A&M University. Outside of work, she enjoys exploring diverse cultures and cuisines through traveling and maintains an active lifestyle playing soccer and pickleball.
• 

  Cisco

  Bob Cicero

  Global Director, Workplace Experience

  Bob Cicero is the Global Director, Workplace Experience at Cisco, specializing in smart buildings and real estate technology platforms.
• 

  Cisco

  Chang Chang

  Senior Director, Head of Product, Webex CX Solutions

  Chang is a Senior Director of Product Management in the Webex Customer Experience Solutions business. With over 15 years of product leadership experience, Chang has held key roles at Intuit and Mighty Audio (early-stage startup) as well as a management consultant at PwC. Chang holds an MBA from UCLA Anderson.
• 

  Cisco

  Christian Bigsby

  SVP, Workplace Resources

  Christian Bigsby is Senior Vice President of Workplace Resources at Cisco where he leads the company’s global real estate and facilities organization. In this role, he is responsible for shaping environments that support business performance, employee experience, and long-term growth across the company’s more than 15 million square foot real estate portfolio.
  
  Since joining Cisco in 2018, Christian and his team have been leading Cisco’s workplace transformation to support a more hybrid working environment. There, he guides portfolio strategy and large-scale capital projects while ensuring the reliability and performance of building infrastructure. The initiatives his team drives also support energy management and sustainability efforts to improve operational efficiency and reduce environmental impact across the portfolio.
  
  With more than 30 years of experience in the real estate industry, Christian has worked in various roles across the space, including interior designer, facility manager, and real estate director. He started his career at pharmaceutical and biotechnology company GSK where he remained for over two decades. His work focused on aligning real estate investments with evolving business needs while optimizing cost, efficiency, and employee engagement. It was there that he developed a strong operational foundation but also a deep appreciation for the people, trades, and disciplines that bring workplaces to life each day. As he progressed through the different degrees of leadership in GSK’s real estate organization, to director and then vice president, he cultivated a leadership philosophy rooted in empathy, collaboration, and partnership across functions.
  
  Christian is very involved in the local community in which he resides and serves on the board of the Marbles Children’s Museum in Raleigh, North Carolina. He holds a Bachelor of Science degree in Design from Cornell University in Ithaca, New York.
• 

  Cisco

  Courtenay Godshall

  Director, Marketing
• 

  Cisco

  Gabrielle Varatharajah

  Senior Product Manager

  Gabrielle D. Varatharajah is the Senior Product Manager for Microsoft Teams Meeting Experiences on Cisco Devices. She is responsible for Microsoft Teams Rooms and Cisco Webex Video Integration for Microsoft Teams (VIMT), Cisco's Cloud Video Interop solution. She sets the product strategy and roadmap, working across engineering and partner teams to deliver seamless, market-leading Microsoft Teams meeting experiences across Cisco's video device portfolio.
• 

  Cisco

  Gyorgy Gyarmati

  Product Marketing Manager

  Gyorgy is the Product Marketing Lead for Cisco room devices, room accessories, and Workspace Designer. He's an experienced B2B marketer with expertise in driving success with product marketing, solutions marketing, and content strategy, from strategy to execution, at Fortune 500 companies (Cisco, IBM, Verint) and high-growth startups (Verba Technologies).
• 

  Cisco

  Jeff Schultz

  SVP, Portfolio Strategy

  Jeff Schultz is the Senior Vice President of Portfolio Strategy & Marketing for Cisco’s product organization, reporting directly to Jeetu Patel, President and Chief Product Officer. Previously, Jeff served as VP, Chief Strategy Officer for Cisco’s Security and Collaboration group.
  
  In his current role, Jeff leads a dynamic team responsible for driving cross-architecture product messaging across Cisco’s entire product portfolio. Jeff and his team articulate Cisco’s unique value proposition and differentiation to address the most critical challenges faced by customers. He works across business groups to align the portfolio vision and innovation roadmaps with broader marketing campaigns, product launches, and product positioning for sales, channels, and industry partners.
  
  Jeff has held Chief Marketing Officer and other executive leadership positions in numerous early, mid, and late-stage companies, launching products and innovation in markets spanning security, collaboration, content management, observability, identity management, data warehousing, accounting, and online payments.
  
  Before joining Cisco, Jeff was a VP of product, platform, and technical marketing at Splunk. He also held executive positions at Box, EMC, and Bill.com. As SVP Worldwide Marketing at Parlano (acquired by Microsoft), Jeff played a key role in introducing persistent group chat into enterprises. His career began in product development at Arthur Anderson & Co (now Accenture).
  
  Jeff holds a BS in Electrical Engineering from The University of Texas at Austin. Outside of work Jeff is an avid landscape and travel photographer, has a 4th degree Blackbelt in Tae Kwon Do, and is a Boston Marathon qualifier and 2-time Ironman triathlete. He is actively involved in philanthropies committed to global health as well as science and engineering education. Jeff also sits on the external advisory board for the UT Austin Department of Electrical Engineering.
• 

  Cisco

  Jenna Leahy

  Head of People, Cisco Networking and Collaboration Organization

  Jenna is a former founder turned strategic people leader, with a track record of building high-performing organizations at scale. Today, she serves as Head of People for Cisco's $54B Networking and Collaboration businesses, where she sits on the executive leadership team and act as a strategic advisor, executive coach, and human capital expert. She leads global HR strategy and execution for 26K+ employees across Engineering, Product, Design, GTM, Strategy, and Customer Success, overseeing a team of 15 HRBPs and a 30-member extended team spanning our Centers of Excellence.​
  ​
  Earlier in her career, Jenna was a founder and CEO, an experience that shaped how she operates today: biasing toward action, scaling with intention, and leading through complexity and rapid change. For this effort, she was recognized on the Forbes 30 Under 30 list in 2017. A 3x certified executive coach, she’s delivered 600+ hours of coaching to 100+ executives across Fortune 500s, high-growth startups, and private-equity-backed companies. ​
  
  Jenna holds an MBA from Northwestern's Kellogg School of Management where she was an F.C. Austin Scholar. ​
• 

  Cisco

  Jessica Smith

  Director, Product Marketing

  Since starting in the CCaaS space back in 2012, Jess has found a passion for CX through navigating the complexity of the market, while also recognizing (and relating to) the need for continuous innovation in the contact center. Throughout her time in this space, Jessica has held various roles in Product Marketing, Competitive Intelligence, and Sales and Channel Enablement giving a well-rounded depth of knowledge applied to her communication practices and endless curiosity in a rapidly changing environment. Now as a Director of Product Marketing at Webex by Cisco, Jessica champions thought leadership and AI innovation to keep us all immersed in the requirements and changes of the CX and EX landscape.
• 

  Cisco

  Julie Sildnes

  Senior Product Manager

  Julie Sildnes is a Senior Product Manager working on Workplace Designer helping organizations plan, visualize, and optimize their real estate from early design through AI-driven workspace management. She has previous experience from Audio and Camera Intelligence on Collaboration devices, taking Cinematic Meetings to market.
• 

  Cisco

  Keith Griffin

  Cisco Fellow, VP

  Keith Griffin is a Cisco Fellow in the collaboration group focused on AI and Machine Learning in the office of CTO. He is also the site leader for Cisco in Galway, Ireland where he is based. Keith formed Collaborations AI/ML technology strategy in 2016 and helped to form Cisco’s Responsible AI framework from initial machine learning data privacy through to today’s responsible AI framework for generative AI and large language models.
  
  He leads technology scouting for Collaboration M&A and investments, Cisco’s Collaboration IP, Patent and Research strategy and has been Cisco’s top inventor for collaboration technology for over ten years.
  
• 

  Cisco

  Manali Dongre

  Senior Director, Product Management

  Manali Dongre is a product leader at Cisco, where she heads the team driving Agent, Supervisor, and Analyzer Experiences for Webex Contact Center within Cisco’s Collaboration Group. A passionate advocate for inclusive design, she also leads Accessibility and Inclusivity initiatives across the Collaboration portfolio, ensuring Cisco’s products are usable by all. Since joining Cisco in 2020, Manali has been at the forefront of delivering innovative, user-centered experiences that enhance productivity and collaboration. She lives in Mumbai, India with her husband and their cat, Izzy.
• 

  Cisco

  Manu Parhar

  Director of Product Marketing

  Manu currently serves as Director of Product Marketing for the Webex Customer Experience Solutions portfolio, which includes Webex Contact Center, an AI-powered customer experience platform and Webex Connect, a cloud communications platform (CPaaS). Manu has responsibility to bring innovative new features, solutions, and partnerships to market across on-premises, hybrid, and cloud environments.
  
  Prior to this role, Manu led Product Marketing for Webex Suite, an award-winning all-in-one collaboration solution, Webex Calling, a modern enterprise-grade cloud business phone system, and Webex Integrations, a vast ecosystem of strategic & technology partners.
  
  Manu has years of progressive industry experience and distinguished track record in launching and scaling iconic hardware/software products, mobile devices, and services in the dynamic tech and wireless industries. Prior to joining Webex by Cisco, he held key product management and product marketing roles at Microsoft, T-Mobile USA, and AT&T Wireless.
  
  He holds a bachelor's degree in Electronics and Telecommunications and an executive master's degree from the University of Washington, Seattle. When not working, Manu enjoys time with family/friends and exploring the beautiful Pacific Northwest.
• 

  Cisco

  Marisa Rutti

  Product Marketing Manager

  Marisa Rutti is a Product Marketing Manager at Cisco. With a passion for new technology, she enjoys discussing the value of collaboration devices and how they can create more productive experiences within the workplace. Over her 10 years at Cisco, she has contributed to industry and IoT solutions. Prior to joining Cisco, Marisa held positions within the high-tech partner community and start-ups, building expertise in storytelling, product, and digital marketing.
• 

  Cisco

  Marte Sannesmoen

  Product Marketing Manager

  Marte is a Product Marketing Manager for Cisco Devices. She thrives on telling stories on how technology can change the world for the better.
• 

  Cisco

  Mayada Abdelrahman

  Director of Product Management

  Mayada Abdelrahman is Director of AI Product Management at Cisco, where she leads product strategy for Webex’s Speech AI portfolio and AI Agent platform for Collaboration.
  
  Her work spans foundational speech technologies, including speech recognition, text-to-speech, translation, and speaker intelligence, as well as the development of multimodal AI agents designed for secure, enterprise collaboration experiences.
  
  Prior to Cisco, Mayada was the lead product manager at Voicea, an enterprise AI voice assistant that was acquired by Cisco. Since then, she has helped bring AI-powered experiences to millions of Webex users across Meetings, Calling, and Contact Center.
  
  With more than 18 years of experience across software, hardware, and AI, Mayada is passionate about translating emerging technologies into practical, secure, and responsible products that transform how people work and communicate. She holds an MBA from Duke University and a Computer Science degree from the American University in Cairo.
• 

  Cisco

  Michael Dickman

  SVP/GM for Campus Networking

  Michael Dickman is Senior Vice President and General Manager of Cisco’s Campus Networking business – the foundation of how people and things everywhere connect and interact securely and at scale. He brings a thoughtful, customer-focused approach to building the networks organizations rely on, pairing innovation with operational clarity to deliver simple, secure, and scalable network infrastructure for the AI era.
  
  Michael brings deep experience in enterprise networking and security leadership to this role, including five years earlier in his career leading product management for Cisco enterprise routing.
  
  Prior to his current role at Cisco, Michael was the Chief Product & Development Officer at Gigamon, where he led all product and engineering functions for the company. During his tenure, Gigamon grew its Cloud business high double-digits each year and expanded into Observability & Security with award-winning products. Before that, Michael was Senior Vice President of Product Management and Technical Marketing at Aruba Networks, where he accelerated cloud innovation and launched the company’s Mobile-First strategy for switching.
  
  Michael began his career at the Boston Consulting Group, gaining broad experience across technology and other industries through a wide range of strategy consulting engagements.
  
  Michael holds an MBA from the Kellogg School of Management and A.B. degrees in Applied Math-Economics and History from Brown University.
• 

  Cisco

  Michael McGary

  Director, Product Management

  Michael is Cisco’s Director of Product Management overseeing Collaboration Market Access, Webex Suite Security, Scheduling & Calendar Systems, and other Webex back-end services. With over a decade of experience in cloud solutions, Michael has been pivotal in leading key projects such as the OBTP “Green Join Button,” Video Integration for Microsoft Teams, and Zero Trust Security for Webex. Michael's career began at General Electric, where he led the Video Communications team, managing video conferencing, satellite, and internal cable television systems for GE Power Systems. He was also the first to implement an internal webcasting network at GE. Prior to his role at Cisco, Michael worked at TANDBERG for over 8 years, where he played a significant role in designing solutions and architectures for many key customers starting with US Southwest region, expanding to all of US, and later world-wide.
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  Cisco

  Molita Sorishochamaki

  Product Marketing Lead

  Molita is a Product Marketing Lead at Cisco focusing on the all-in-one, AI-powered Webex Collaboration Suite that is built for today’s modern work.
  
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  Cisco

  Nirav Chanchani

  Director, Product Management

  Nirav is a Director of Product Management at Cisco, and manages a team responsible for Control Hub - the management platform for the Webex Collaboration suite of products. This encompasses the areas of partner and customer onboarding, user management, administration, licensing, and service provisioning across all the Webex GTM channels.
  
  Nirav joined Cisco as a product manager helping build and then successfully launching Cisco’s cloud-based instant messaging product, Webex Messenger/Jabber. He led the initial onboarding of several marquee early adopter customers onto the new product and grew it to 4.5 million users. Subsequently, Nirav led the building of a cloud-based service for automating the provisioning of Cisco’s entire collaboration portfolio of products. This resulted in reducing operational costs, while significantly improving customer satisfaction by cutting down of provisioning times by over 90% and a significant reduction in support cases.
  
  Nirav has over 20 years of experience in building enterprise software and has previously held product management positions at Oracle, and BEA Systems. He holds a bachelor’s degree in computer engineering from the University of Pune, and a MBA for San Jose State University.
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  Cisco

  Paula Goldrich

  Product Marketing Leader

  Paula Goldrich is a dynamic Product Marketing Leader for Webex Customer Experience Solutions, recognized for her inquisitive nature and passion for storytelling. With over a decade of experience spanning CPaaS, CCaaS, UCaaS, and retail operations, Paula brings a distinctive perspective on customer needs, stakeholder priorities, and market trends. She excels at elevating the Webex Customer Experience portfolio, launching innovative products and features, and navigating the rapidly evolving customer experience landscape. Paula's unique background empowers her to connect with diverse audiences and drive impactful results. Paula holds a B.S. in Marketing and a B.A. in Psychology from Rutgers University. She currently resides in New Jersey.
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  Cisco

  Raj Kumar

  Director, Product Management

  Raj is Director of Product Management at Cisco and responsible for the strategy, product management, and go to market for Webex platform for US and Global Public Sector that includes Federal Civilian, State, Local and Education, Defense Industrial Base, and National Security and Defense.
  
  In addition, Raj is also leads the strategy and product management of Webex expansion into new country/region through data residency, data sovereignty and sovereign clouds solutions, as well as encryption and key management technologies.
  
  Previously, Raj also led the strategy and product management for Security, Identity Management, Compliance, Partner ecosystem and established Webex as best-in-breed secure Collaboration platform.
  
  Raj has 15+ years of enterprise product management experience at leading technology companies, including Cisco, Microsoft, and Amazon. Raj holds a Master’s degree in the Computer Science from University of Florida and a Bachelor's degree in Electrical Engineering from Indian Institute of Technology (IIT).
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  Cisco

  Rich Bayes

  Senior Director of Product Strategy

  Rich Bayes holds a degree in Cyber Security and has built his career at the intersection of technology strategy, product management, and business transformation. With extensive experience leading global teams, he focuses on driving growth through innovation, partnerships, and new market expansion. Rich has played a pivotal role in positioning collaboration technologies as strategic enablers, connecting customer needs with emerging trends such as AI, security, and intelligent workplace solutions.
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  Cisco

  Sam Watson

  Product Marketing Manager

  Sam Watson is a Product Marketing Manager at Webex, leading strategic initiatives across the Webex Customer Experience portfolio. He brings more than a decade of experience in customer experience and enterprise communications, with expertise spanning customer journey orchestration, Webex AI Agent, CPaaS, and both cloud and on-premises contact center technologies. His work spans product strategy, positioning and messaging, launches, sales enablement, and cross-functional programs that help bring customer experience innovation to market.
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  Cisco

  Shweta Vijayaraghavan

  Director, Product Management
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  Cisco

  Simon Brough

  Business Development Collaboration

  With more than 20 years of experience at Cisco, Simon Brough believes that the best work happens when people are truly connected. As a Senior Business Development Manager, Simon translates complex business challenges into simple, high-impact workplace solutions. He is a passionate advocate for technology that doesn't just function, but actively enables teams to perform at their best. Simon's career is defined by his commitment to building tools that support the way we work today, and the way we will work tomorrow.
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  Cisco

  Sonu Arora

  Senior Director of Product, Webex Calling and Webex Control Hub

  Sonu Arora is Senior Director of Product for Webex Calling at Cisco, where she leads product management for one of the world’s most widely used calling platform. With over 20 years of experience spanning engineering and product leadership, Sonu has helped shape collaboration technologies at both Cisco and Microsoft — including contributions to Skype, Microsoft Teams, and Azure Infrastructure. She’s passionate about building products that connect people, simplify work, and scale globally. Sonu brings a unique blend of technical depth and customer-first thinking to every conversation. Sonu resides in Seattle area with her husband and two daughters.
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  Cisco

  Teney Takahashi

  Product Marketing Manager

  Teney is a Product Marketing Manager in the Webex Calling team. He has spent much of his career in the unified communications industry during the transition from on-premises to the cloud.
  
  Teney received undergraduate and MBA degrees in Marketing from Santa Clara University. He lives in Honolulu, Hawaii.

TRAINING SESSION SPEAKERS

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  Cisco

  Adam Weeks

  Webex Developer Relations Technical Leader

  Adam Weeks is a lifelong developer with a passion for learning, teaching, and building applications, with over 20 years of industry experience. As a Technical Leader on the Webex Developer Relations team at Cisco, Adam focuses on building AI-powered solutions and developer tools that extend the Webex platform, turning ideas into working software that helps developers and customers get more out of the ecosystem. A Cisco Distinguished Speaker, he has presented worldwide to audiences of all sizes, from intimate workshops to the large conferences. Adam is a native Floridian, and when he's not at the keyboard, you'll find him on the water somewhere in Central Florida.
  
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  Cisco

  Alejandra Gonzalez Romero

  Collaboration Solutions Engineer

  With 17 years of experience at the forefront of Cisco's collaboration technology, I specialize in bridging the gap between complex technical infrastructure and high-level business strategy. As a CCIE-certified engineer, I don't just implement technology; I architect collaboration solutions that drive organizational productivity.
  
  My career began in the trenches of the Technical Assistance Center (TAC), where I learned to solve the most critical, high-stakes challenges in the industry. This technical foundation allows me to speak with authority on how collaboration tools can be leveraged to solve real-world business problems.
  
  Beyond my day-to-day work, I am a recognized voice in the industry, having presented multiple times at Cisco Connect LATAM and serving as a frequent host for live webinars within the Cisco Community. My focus is always the same: translating technical innovation into clear, measurable value for decision-makers. I am dedicated to helping our customers and partners navigate the complexities of modern collaboration, ensuring that their technology investments are fully aligned with their strategic goals and long-term business success.
• 

  Cisco

  Alexander Andersen

  Software Engineer

  Alexander Andersen is a Software Engineer at Cisco. During his tenure there, he has been writing code for Cisco Collaboration Devices, primarily focusing on customizations, before moving to his current role working on the Workspace Designer.
• 

  Cisco

  Amit Agnihotri

  Cloud Engineering Technical Leader

  Amit Agnihotri is an AI Architect at Cisco, driving the architecture for AI-powered customer experiences across Cisco Contact Center Enterprise (CCE) and Webex Contact Center Enterprise (WxCCE). He leads the design of Fusion, AI Agent, AI Assistant, Media, and Virtual Agent integrations, enabling enterprises to adopt real-time AI across cloud, on-premises, and AI PoD deployments.
  
  Amit specializes in conversational AI, Speech-to-Speech (S2S) architectures, and real-time media systems. His work focuses on building flexible, scalable, and secure platforms that integrate leading AI providers—including OpenAI, Google, and Bring Your Own (BYO) models—while addressing enterprise requirements such as low latency, data residency, and vendor independence.
  
• 

  Cisco

  Amy Ryan

  Principal Solutions Engineer

  Amy Ryan is a Principal Solutions Engineer at Cisco with over 26 years of experience driving innovation in networking and collaboration technologies. Throughout her 16-year tenure within Cisco’s Global Collaboration Sales Engineering organization,
  
  Amy has established herself as a trusted advisor, specializing in the architecture and deployment of complex enterprise-grade solutions. Her technical expertise spans the full spectrum of calling architectures—including premise, cloud, and hybrid environments—with a particular focus on seamless cloud migrations and the implementation of robust hybrid work strategies.
  
  Amy is a recognized leader in field sales and partner enablement, having spearheaded high-impact initiatives such as Collaboration Technical Advisory Groups and Cisco’s X-Architecture programs. As a Cisco Live Hall of Fame Distinguished Speaker and a CCIE (#24677), Amy is widely respected for her ability to translate intricate technical requirements into scalable, business-aligned solutions. She continues to be a driving force in the evolution of collaboration technology and helping organizations navigate the complexities of the modern digital workplace.
  
• 

  Cisco

  Andrew Wilkinson

  TAC Technical Leader - Contact Center

  Andrew Wilkinson is a Technical Leader for Cisco UCCX, bringing over a decade of experience in contact center technology. For the past 10 years at Cisco, he has worked across the full portfolio of on-prem contact center solutions of UCCE, PCCE, and UCCX. Prior to Cisco, Andrew honed his expertise on contact center products as a Technical Instructor and Functionality Tester for Interactive Intelligence CIC, now known as Genesys PureCloud. With deep hands-on knowledge spanning system testing, technical instruction, and enterprise-scale contact center architecture, he is a trusted voice on delivering reliable, high-performance customer experience solutions. In his free time Andrew is kept busy by his two young children enjoying hiking, boating, concerts, and traveling.
• 

  Cisco

  Andrew Woo

  Technical Consulting Engineer

  Andrew Woo is a Technical Consulting Engineer (TCE) in TAC for Webex Contact Center (WxCC). He began his Cisco journey through NetAcad as a Cisco Live Dream Team Captain, then graduated from the Cisco Apprenticeship Program in 2023. He joined TAC on the MS team before moving to WxCC in January 2024, building strong knowledge of both on-prem and cloud infrastructures.
  
  He continues to enhance his technical skills and has become a Subject Matter Expert on the team, actively seeking ways to innovate and contribute to the team as it grows. He holds an Associate's degree in Cybersecurity along with CCNA and DevNet certifications, and is pursuing the Cisco AI Practitioner and Collab CCNP certifications.
  
  He currently resides in Nevada, where he is motivated by the purpose he finds in his work. Outside of work, he enjoys hiking and outdoor sports activities with his family.
• 

  Cisco

  Anuj Bhatia

  Sr. Technical Leader

  Anuj Bhatia is a Senior Technical Leader within Cisco Customer Experience (CX), directing global support operations for Webex Contact Center (WxCC) and Enterprise (WxCCE )cloud platforms. With over two decades of leadership experience at Cisco, he possesses deep-domain expertise in modern contact center architectures and the broader Webex collaboration ecosystem. Anuj holds a Master’s degree from Wichita State University, is a certified Cisco professional, and focuses on scaling high-performance technical support operations and Strategy for TAC. He is based in Massachusetts, operating out of Cisco’s Boxborough office.
• 

  Cisco

  Arun Dekkala

  Director, Product Management

  Arun is a Director of Product Management at Cisco, working on Webex products across agentic interoperability, developer experiences, and orchestration. He focuses on building platforms that help enterprises connect AI agents, integrations, and workflows into production-grade collaboration experiences. Outside of work, he enjoys travelling, speaking, and mentoring on AI, innovation, and product.
• 

  Cisco

  Arunabh Bhattacharjee

  Senior Product Manager

  Arunabh Bhattacharjee is a Senior Product Manager at Cisco focused on agentic AI for automation, orchestration and AI-powered customer experience (CX). He leads product for Webex Contact Center in orchestration and platform integrations, helping enterprises build seamless omnichannel journeys and connect external systems to achieve business outcomes. Across multiple roles spanning more than 13 years at Cisco in product management, engineering, and solution leadership, Arunabh has translated complex technology into practical, scalable product direction. He is a Cisco Live Distinguished Speaker, a contributor to the Webex developer ecosystem, a published author and speaker on the Webex developer platform, and co-author of publications on orchestration and AI agents.
  
  At WebexOne, attendees will leave with practical ways to use agentic AI for building orchestration, learn about context, APIs, AI agents, MCP, and Flow Designer to modernize customer journeys. Based in Toronto, Canada he also enjoys hackathons and building side projects that keep him close to hands-on problem solving.
• 

  Cisco

  Ashwin Venkata Krishnan

  Software Engineer

  Ashwin Venkata Krishnan is a Software Engineer at Cisco with more than a decade of experience building Scalable Distributed Systems. He specializes in Routing, Queuing, and Outbound Engagement Architecture for Webex Contact Center and has contributed to capabilities including Agent-based routing, Personal callbacks, and Predictive Dialing. His session will share practical lessons for designing reliable, high-scale contact-center solutions. Ashwin holds a master’s degree in Information Systems from Northeastern University and enjoys experimenting with AI Agent workflows.
• 

  Cisco

  Astrid Kongelf Jensen

  Engineering Product Manager

  Astrid Kongelf Jensen is the Product Manager for Camera Intelligence and Workplace Sensor Intelligence at Cisco. She is in charge of setting the strategy and backlog for three camera intelligence teams and a real time ML-team. Since joining Cisco, she has worked across software engineering and product management, including leading product management for the Microsoft Teams Rooms integration. She now focuses on multicamera setups and camera calibration, always pushing for the best possible quality and usability, even in the most advanced rooms.
• 

  Cisco

  Barry McLellan

  Solutions Designer

  Barry McLellan is a Cisco pre-sales professional with over 25 years of experience in contact center technology. He started his career as a computer programmer in 1998, then moved into the contact center world shortly after, where he spent his first years worrying about rotary phone callers and javaSDK version issues!
  
  Since then, Barry has worked across every side of the ecosystem: as a customer, a partner, and in Cisco CX delivery — building a practical, ground-level understanding of how contact center solutions get built, deployed, and supported.
  Barry currently works in technical pre-sales as a Solutions Designer with Webex Contact Center and Webex Connect, helping customers see what's possible and shaping solutions around their vision, with a focus on automation and emerging technology. Beyond that, he builds demos, middleware integrations, and technical lab guides for Cisco's partner and customer community — including contributing to hands-on lab content presented at Cisco Live — and continues to mentor others in the field as the technology evolves.
  
  
• 

  Cisco

  Bobby McGonigle Jr

  Technical Marketing Engineer

  I’m a Technical Marketing Engineer in Cisco’s Devices Business Unit, focusing on RoomOS products designed for integrators, including the Codec Pro G2 and Codec EQ. My interest in collaboration technology began during a university internship, where my first exposure to professional audiovisual systems centered on Cisco. I was hooked.
  
  I’m now in my fifth year at Cisco, where I specialize in RoomOS xAPIs, macros, and room design. Before joining Cisco, I spent four years supporting RoomOS devices in education, an environment where complex technology needs to feel simple and natural for teachers. That experience still shapes my work today. I like to think of myself as a Cisco customer with a little extra access, helping make a product I already love even better.
  
  One project I’m especially proud of is the Join Zoom macro. I originally created it at the university to make joining Zoom SIP meetings easier for my users, then shared it with the wider Cisco community. After joining Cisco, I had the opportunity to watch that idea evolve into an official product capability. The final implementation was not my code, but it solved the same problem and reflected the user experience I had set out to create. The macro has since been retired in favor of the current Join Zoom solution, but I’m proud that something I built for my users served the wider community and lived a full life.
  
  That journey captures what I enjoy most about RoomOS. I want to help people discover what they can create with it. My goal as a speaker is to take people with little or no coding or xAPI experience and give them the confidence to interact with RoomOS devices like professionals.
• 

  Cisco

  Bryan Waldmann

  Manager, Solutions Engineer

  Bryan Waldmann is a Collaboration Solutions Engineer / SE Leader on the Cisco Collaboration Experience Program (CCEP). In this role, Bryan guides the Collaboration Pre-Sales trial team, working closely with customers across a range of industries. He brings deep expertise in Webex Calling, UCM/DI, US FedRAMP, and Webex Devices. Bryan has presented/spoken at multiple WebexOne and Cisco Live sessions in the past. Prior to joining CCEP, Bryan worked in the Partner space, deploying CUCM and video solutions nationwide, with a particular focus on healthcare. He successfully led conversions of hundreds of hospitals and physician sites to CUCM. Bryan lives in the Cincinnati Metro area with his wife and five children.
• 

  Cisco

  Carl Newton

  Soulitions Engineer

  Carl Newton is a solutions engineer on the Cisco Collaboration Experience Program (CCEP) Team, specialising in configuring customer trials of cloud collaboration solutions. With over 20 years experience in the field, he has deployed countless setups of the wider range of Cisco Collaboration solutions globally. This broad experience enables him to engage with product deployment, development and education; ensuring customers get the best solution to meet their collaboration needs.
• 

  Cisco

  Carles Duz Palau

  Solution Engineer

  Carles Duz Palau is a highly experienced Solution Engineer at Cisco Systems, with over 19 years of expertise in Customer Experience technologies, focusing on Contact Center and AI solutions. Since joining Cisco in 2007, Carles has held various roles that showcase his depth of knowledge and dedication to customer success.
  
  Carles began his journey at Cisco as a Customer Support Engineer in TAC and later transitioned to Network Consulting Engineer in the Advanced Services team, where he deployed one of the first Contact Centers as a Service for one of Cisco's largest customers. Following this, he transitioned to a Technical Solution Manager role in the Contact Center Business Unit where, during 9 years, developed tight connections with multiple organizations within Cisco and with customers and partners to deliver customer success during the transition to native cloud technologies.
  
  Over the last five years, he has been thriving in his current role as a Solution Engineer, specializing in delivering transformative solutions that enhance customer engagement and drive measurable business outcomes. After two years at Center Of Excellence central team he is now part of the team of Global Solution Engineers for CX focusing on strategic accounts.
• 

  Cisco

  Chad Patterson

  Technical Consulting Engineering Technical Leader

  Chad Patterson is a Technical Leader in Cisco’s Customer Experience Collaboration Engine. During his 14 years at Cisco, he has developed deep expertise in Collaboration technologies, including Telepresence and Webex. His recent work focuses on developing, scaling, and improving AI and automation tools across Cisco’s Technical Assistance Center. Chad has presented at Cisco Live and is the co-author of a book on SaaS fundamentals. He holds bachelor’s degrees in electrical engineering and computer engineering from North Carolina State University.
• 

  Cisco

  Chandramouli Vaithiyanathan

  Sr Technical Leader

  I am a Senior Technical Leader at Cisco with more than 20 years of experience in contact center technologies. Throughout my career, I have worked across engineering, customer onboarding, solution design, partner enablement, and technical consulting, giving me a comprehensive understanding of how contact center solutions are developed, deployed, adopted, and optimized.
  
  In my current role, I focus on bringing AI capabilities into Webex Contact Center and helping customers and partners translate complex use cases into practical, scalable solutions. I serve as a subject-matter expert for AI Agents, AI Assistant, intelligent routing, workflow automation, and AI-driven customer engagement. I work closely with customers, partners, product teams, and engineering organizations to shape solution architectures, overcome implementation challenges, and accelerate the adoption of AI across the contact center.
  
  As a CCIE Collaboration–certified professional, I combine deep Cisco contact center expertise with a strong focus on innovation, helping organizations use AI to improve customer experiences, agent productivity, and operational efficiency
• 

  Cisco

  Charlie Thorpe

  Technical Marketing Engineer

  Charlie Thorpe brings a wealth of experience and innovation to his role as a Technical Marketing Engineer within Cisco's Collaboration Technology Group, serving as a key member of the Collaboration Technical Marketing Engineering (TME) team.
  Charlie specializes in technologies such as Microsoft Teams Rooms, RoomOS, Desk Series, Sharing, and Webex Edge for Devices, driving impactful solutions across Cisco's collaboration portfolio.
  
  Before stepping into his current role, Charlie excelled as a Technical Solutions Architect on the EMEA Webex SE team, where he led initiatives around Webex SaaS offerings-including Webex Messaging, Meetings, Calling, and Hybrid Services. Since joining Cisco in 2010, he has consistently championed the adoption and evolution of collaboration technologies.
  
  Charlie's career journey also includes four years at Nortel as a Systems Engineer in the Enterprise Sales organization, where he focused on IP telephony, contact centers, and data networking. Prior to Nortel, he spent 15 years at BT, developing a strong foundation in the communications industry and establishing himself as a trusted expert in the field.
• 

  Cisco

  Cheryl Couris

  Senior Director, Design Strategy + Planning

  Cheryl Couris is the Senior Director of Design Strategy + Planning for Cisco Collaboration Design organization, where she builds AI systems, skills and operational infrastructure to help designers and researchers scale and unlock design + product experiences as business drivers and differentiators.
  
• 

  Cisco

  Chris Hess

  Customer Delivery Architect

  Chris Hess is a Delivery Architect on the Cisco Customer Experience team supporting US Public Sector with a focus on sovereign, disconnected and hybrid environments. With a deep background in Cisco's portfolio-including Security, Networking, Collaboration and Webex for Government. He works closely with stakeholders to understand their requirements and architects secure and efficient solutions while overseeing the end-to-end delivery process, providing technical leadership delivering resilient, mission-ready solutions at scale.
  
• 

  Cisco

  Chris Palermo

  Global Leader - Collaboration & Workplace Strategy

  Chris Palermo is a Global Leader within Cisco's Devices Center of Excellence, helping organizations reimagine the workplace through collaboration technology, smart and sustainable buildings, AI, and employee experience.
  
  With nearly 30 years of experience in the collaboration industry, Chris works closely with Cisco customers, partners, and product teams to shape strategies that help organizations create workplaces people actually want to use. His expertise spans enterprise collaboration, workplace transformation, hybrid work, smart buildings, and the future of work.
  
  Chris has been recognized as one of the Top 50 Unified Communications Influencers and was named a LinkedIn Top Voice for his thought leadership in workplace design and sales presentations. Through his writing, speaking, and social media presence, he shares practical, real-world insights on technology adoption, workplace experience, and business transformation.
  
  A frequent speaker at Cisco and industry events worldwide, Chris is known for blending technology trends, business outcomes, and engaging storytelling into highly rated presentations that resonate with both technical and business audiences.
• 

  Cisco

  D.K. Singh

  Principal Engineer

  D.K., is a member of the Cisco Customer Experience (CX) Leadership team for Cisco Collaboration technologies. With over 30 years of industry experience and more than 25 years in Cisco TAC, he is a recognized technical leader, Business Unit advisor, and collaboration expert. Throughout his career, D.K. has led strategic initiatives in product serviceability, solution interoperability, automation, and customer enablement for hybrid and cloud collaboration solutions. He has played a key role in establishing multiple TAC teams across Cisco's global Customer Experience (CX) and Global Delivery Partner (GDP) centers while actively mentoring and developing technical talent.
  
  A CCIE Voice/Collaboration for over 20 years and a Cisco Live! & WebexOne Distinguished Speaker, D.K. is widely recognized for his expertise in SIP, Session Border Controllers (SBC), and Contact Center technologies. He regularly advises Cisco's largest telecommunications customers, helping them solve complex technical and business challenges.
  Prior to Cisco, D.K. worked in software development and real-time embedded systems for telecommunications applications. He holds a degree in Computer Science and Technology. Outside of work, he enjoys reading, gardening, and traveling.
  
  
• 

  Cisco

  David Scott

  Engineering Product Manager

  Product Manager, Cisco. David has been with Cisco over 15 years and holds a CCIE. David is an Engineering Product Manager with a focus on Collaboration endpoints.
• 

  Cisco

  Davide Preti

  TME Technical Leader

  Davide Preti is a Technical Marketing Engineering Leader in Cisco's Collaboration Technology Group, specializing in Unified Communications and cross-platform interoperability. Based in Italy, he joined Cisco in 2010 through the TANDBERG acquisition. His expertise spans Microsoft Teams, Google Meet, and Zoom integrations, with a strong focus on video devices, meeting experiences, and interoperability-driven collaboration architectures.
• 

  Cisco

  Dhinakaran Arumugam

  Cloud Engineering Technical Leader

  Dhina is a technical leader in the Cisco Contact Center Business Unit, specialising in the Cisco Finesse agent desktop and contact centre assurance. With over 10+ years experience in the field, he has delivered Finesse desktop, reverse-proxy and single-sign-on capabilities to enterprise contact centres globally. This broad experience enables him to engage with product deployment, development and education; ensuring customers get the best solution to meet their contact centre needs.
• 

  Cisco

  Diego Manuel Jimenez Moreno

  TAC Technical Leader

  Diego Manuel Jimenez Moreno is a Technical Leader at Cisco for TAC Collaboration, where he has been since 2019. With over 9 years of experience in the IT industry, he holds the CCIE Collaboration certification (#66728).
  
  Diego has been actively involved in key events such as TAC Workshops and TAC Troubleshooting Summits, Cisco Live, and WebexOne, where he has delivered various presentations and labs. He specializes in Cisco On-Prem Collaboration, Webex Calling, and Webex Programmability, and is currently focused on Contact Center Solutions.
  
  Passionate about automation and innovation, Diego has made significant contributions to internal projects and is currently focused on leveraging AI capabilities.
• 

  Cisco

  Eddy Chandra

  Product Management Architect

  Eddy Chandra has over 20 years of experience with Cisco UC product/solutions. He is CCIE, Meraki and VMware certified professional. Currently in Cisco’s CX Collaboration Product Management role, he provides architectural guidance, best practices, and strategic recommendations to help customers maximize the value of Cisco’s Collaboration solutions. He focuses on Webex Calling migrations, working closely with BE product and engineering teams to streamline migration processes for enterprise customers and partners transitioning from on-premises to cloud-based solutions.
• 

  Cisco

  Eric Embling

  Technical Consulting Engineering Technical Leader

  Eric Embling is an Technical Leader for Webex Platform based out of the RTP area in North Carolina. Eric holds a Bachelor of Science in Networking from Rochester Institute of Technology. Starting his 13-year Cisco career working in on-prem collaboration with the Cisco Unified Communications Manager team, moving to the Cloud Collaboration team, and then moving to the Technical Leader role. Currently, he is focused on the Webex Suite Meeting Platform.
• 

  Cisco

  Esteban Valverde

  Technical Consulting Engineering Technical Leader

  Esteban Valverde is a Global Technical Leader at the Cisco Technical Assistance Center (TAC), where he has spent more than 20 years working at the intersection of Collaboration, Networking, and Software Development. Today he serves on the Global Webex Calling Technical Leadership team, bringing deep expertise across Cisco's entire Collaboration portfolio — from on-premises voice platforms to Webex Calling.
  
  Based in Research Triangle Park, North Carolina, Esteban has built his career on a simple conviction: the hardest problems deserve the sharpest tools. Beyond resolving some of Cisco's most complex customer escalations, he develops automation and augmentation tools that accelerate issue resolution and partners directly with Cisco Engineering to improve product diagnostics and serviceability. The structured troubleshooting methodologies, diagnostic tooling, and knowledge frameworks he has created empower TAC engineers and customers alike, elevating the end-to-end support experience.
  
  Over the years, Esteban has been the technical leader behind numerous critical global Collaboration deployments, and he shares that expertise generously — through comprehensive training, meticulous documentation, and mentorship for Cisco internal teams, customers, and partners. He served as the technical reviewer of two Cisco Press Collaboration books and holds a bachelor's degree in Computer Science.
• 

  Cisco

  Frank Meoni

  Technical Solutions Engineer

  Frank Meoni is a Technical Solutions Engineer at Cisco and an active AI researcher currently pursuing his Ph.D. in Computer Science at Florida Atlantic University. With over 25 years of experience spanning software engineering, solution architecture, and enterprise AI, Frank specializes in bridging the gap between complex business challenges and emerging technologies.
  
  Holding an M.S. in Artificial Intelligence alongside degrees in Physics and Data Science, Frank combines deep academic rigor with decades of real-world application. His work focuses on the practical implementation of machine learning, generative AI, and predictive modeling to drive enterprise innovation. Whether designing automation platforms or developing AI evaluation frameworks, Frank is dedicated to solving complex, real-world problems that reshape the future of work.
  
  
• 

  Cisco

  Gaurav Khanna

  AI Executive

  Dr. Gaurav Khanna is an AI Executive at Cisco Systems. During his 26 year career at Cisco, he has held many roles including managing early-in-career SE programs and founding the first data science and machine learning team in Sales. His team pioneered the use of predictive and generative AI systems in Sales at Cisco.
  
  In his current role, he is focused on guiding customers on their overall AI strategy and business transformation. He is also active fostering strategic partnerships within Cisco and the industry. Teaching and mentoring students has long been a passion; he currently teaches a popular foundational AI/ML course at Stanford Continuing Studies and travels frequently to speak about AI in industry forums.
  
  In his spare time, he loves to travel, hike in National Parks, and read about history, finance, build with AI, and is a “math enthusiast”. Originally from New York, he has been a long-time resident of San Jose, CA, with his wife and two teenage children. He received his B.S. in Physics from Yale and his Ph.D. in Materials Science and Engineering from Stanford University.
• 

  Cisco

  Gino D'Addario

  Solutions Engineer

  Gino D'Addario is a Senior Solutions Engineer that brings his passion for Customer Experience to businesses of all shapes and sizes around the globe. A Cisco veteran since 2007, he understands that an effective CX strategy is not a one-size-fits-all approach. He has no shame in asking questions, no matter how obvious they may seem, to get to the root of a customer's needs and identify a desired outcome.
  
  A key advocate for Cisco's on-premises installed base, Gino excels at identifying the ideal architectural path to deliver rapid business value regardless of cloud appetite. He is actively involved with customers driving continued innovation on-premises, as well as those pursuing hybrid or full cloud models at their own pace.
  
  Prior to joining Cisco's Global Specialists organization, Gino was a Customer Success Engineer in the Contact Center Business Unit handling critical accounts and strategic proactive engagements. Gino is a veteran Distinguished Speaker at Cisco Live! US and EMEA, presenting BRK/LTR/TEC sessions yearly since 2012. This is his first WebexOne event since the 2019 Contact Center Sales Summit, so please say "Hi!" when you see him!
• 

  Cisco

  Gururaj B T

  Technical Leader

  Gururaj B T is a Technical Leader in Cisco's Contact Center Business Unit, with over 17 years of experience in architecting and delivering enterprise contact center solutions. He specializes in Cisco Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), and Webex Contact Center (WxCCE), with a strong focus on solution architecture, automation, development, and quality engineering.
  
  His expertise spans both on-premise and hybrid contact center environments, including the integration of AI-driven capabilities into enterprise solutions. Over the years, he has played a key role in designing and engineering scalable, resilient, and innovative contact center architectures that address complex customer and business requirements.
  
  His broad experience across product development, solution engineering, deployment, and technical enablement enables him to bridge the gap between technology and real-world customer needs. He is passionate about transforming complex contact center challenges into practical, scalable solutions that enhance customer experience, operational efficiency, and business outcomes.
• 

  Cisco

  Hannah Thompson

  Sr. Growth Product Manager

  Hannah Thompson is a Senior Growth Product Manager for the Webex Suite at Cisco, where she drives adoption and engagement across the full portfolio, from Meetings and Messaging to AI, Vidcast, and Slido. She partners closely with customers, product, and marketing teams to bring the Webex story to life through podcasts, customer interviews, and hands-on programs. A regular voice at Cisco Live and WebexOne, Hannah is passionate about helping every role and workstyle get more value from the Webex platform.
  
  
• 

  Cisco

  Holger Esser

  AI Operations Leader

  Holger is an AI Operations leader focused on contact center AI and the healthcare CCaaS vertical. With more than 24 years in contact center technology spanning pre-sales engineering, AI specialization, and product leadership, he brings deep expertise in AI-powered customer experience — from conversational IVR to autonomous virtual agents. His recent work centers on healthcare, including EHR integrations, HIPAA-compliant AI architectures, and ROI modeling for AI adoption. He is the creator of the SAIL (Survey, Analyze, Ideate, Launch) AI transformation methodology and a Learning-First framework for agentic deployments.
• 

  Cisco

  Hussain Ali

  Technical Marketing Engineer

  Hussain Ali (CCIE# 38068 - VOICE, COLLAB) is a Technical Marketing Engineer/Technical Leader in the Collaboration Technology Group at Cisco Systems. He is responsible for all Unified Communications services and applications on the ISR, Catalyst 8300 & virtual routing platforms like Cisco Unified Border Element (CUBE), Cloud Calling solutions such as Webex Calling, call recording, Direct Routing with Microsoft Phone System, and Webex Contact Center.
  He provides architectural design guidance for unified communication services and solutions to enterprise customers, service providers, Cisco sales force, and Cisco partners.
  
  He works directly with the product management and engineering teams in strategizing future product development to meet customer needs. Prior to joining this group, he led the Multiservices Cisco Technical Assistance Center (TAC) team in Richardson, TX, troubleshooting and diagnosing some of the largest Cisco Collaboration deployments.
• 

  Cisco

  Ishan Sambhi

  Solutions Engineer

  Ishan Sambhi is a Collaboration Pre-Sales Systems Engineer at Cisco, partnering with large enterprise organizations to design and implement modern workplace solutions across Webex Calling, Devices, Meetings and AI-powered Contact Center.
  
  He specializes in complex cloud migrations, multi-cluster architectures, device strategy, and operational simplification for distributed enterprises. Ishan has supported strategic deployments across financial services, healthcare, hospitality, and global enterprise environments.
  
  Beyond the field, Ishan contributes to Cisco's technical community by helping develop content and authoring exam questions for the CCIE certification program. He is a Cisco Live distinguished speaker and Webex One speaker, where he shares real-world deployment insights, architectural best practices, and lessons learned from enterprise transformation initiatives.
  
  Ishan is passionate about translating roadmap innovation into practical, scalable solutions that elevate both IT operations and end-user experience.
  
• 

  Cisco

  Janet Cheng

  Product Designer

  Janet Cheng is a Senior Product Designer who has been untangling the complex world of admin experiences since joining Cisco in 2018. Her work has spanned Calling, core Control Hub experiences, and now CX, where she leads the admin experience. She's excited to explore what's next with admins, imagining and shaping the future of the admin experience.
• 

  Cisco

  Joe Wong

  Solutions Engineer

  Expert in optimizing business and technical outcomes utilizing AI and contact center technologies in a cloud, premise, or hybrid solution.
  
  Joe Wong is a Solutions Engineer that focuses on the whole customer experience and engagement, including those who manage and use the technology. He has 20+ years of contact center experience with 17 years focused on Cisco solutions. He is a recognized Cisco Distinguished Speaker and 5-Star Speaker at Cisco Live and WebexOne respectively. He was a Solutions Architect with Cisco's Contact Center Delivery Team for 8 years handling critical enterprise accounts and strategic engagements specializing in complex environments before joining Cisco Sales Engineering in 2022.
  
  Prior to Cisco, he has been a customer twice and part of our partner ecosystem. Joe's expertise encompasses the entire Contact Center portfolio, large and small, with more recent blending of modern and exciting opportunities using AI services and digital channels across multiple verticals. With an extensive background in design, delivery, and support in both customer experience architecture and applications, he is constantly looking for optimizations and improvements around the customer, patient, agent, and administrator experiences.
  
  
  
• 

  Cisco

  Johannes Krohn

  Principal Technical Marketing Engineer

  Johannes Krohn joined Cisco System in Germany in 2000. In his over 30 years of experience in the networking and telecommunication industry he worked in several IT companies gaining knowledge in engineering, system design and technologies from ATM to multiprotocol networking. In the last 20+ years he mainly focussed on IP telephony, Unified Collaboration and on-premise and cloud based collaboration solutions. As Technical Marketing Engineer working on Collaboration System Architectures he provides design guidance in key projects and is responsible to transferring new product information of Cisco Collaboration Solutions to audiences internally and externally. Technology focus areas include call routing architectures, collaboration architecture simplification and cloud collaboration. As part of the continuous development cycle he is providing input to the system level planing of future solutions. He holds a CCIE Voice.
  
  
  
• 

  Cisco

  Jose Linero

  Senior Collaboration Solutions Engineer

  Jose Linero is a Senior Solutions Engineer with more than 25 years of experience driving innovation in SaaS, cloud, and AI-powered collaboration solutions. Throughout his career, he has contributed to the development and evolution of scalable Collaboration-as-a-Service platforms that transform how organizations connect, collaborate, and engage in a digital-first world.
  
  He plays a strategic role in advancing Webex Calling, Webex Contact Center, and AI-driven customer engagement solutions, helping customers across multiple industry verticals modernize communications, elevate customer experiences, and enable intelligent hybrid work environments. By integrating automation, analytics, and AI capabilities into cloud architectures, Jose helps organizations translate technology innovation into measurable business outcomes.
  
  Currently pursuing a Masters degree in Artificial Intelligence, Jose is deepening his expertise in machine learning, AI architectures, and intelligent systems to further bridge advanced research with real-world enterprise collaboration solutions.
  
  As a Cisco Webex Subject Matter Expert and Hall of Fame Distinguished Cisco Live speaker, Jose is recognized for connecting AI, cloud platforms, and collaboration technologies into a cohesive vision for the future of enterprise communications.
• 

  Cisco

  Joshua Zuke

  Technical Consulting Engineer

  Joshua Zuke is a TAC engineer for Webex Contact Center who has been working with the product since 2018 and has 17+ years of experience in the field. He continues to evolve with the technology, sharing that knowledge through presentations, trainings, and automation projects.
• 

  Cisco

  Josue Jonathan Vizcaino Huape

  Technical Consulting Engineer - Team Lead

  Josue Vizcaino is a Technical Consulting Engineer at Cisco, with over 24 years of experience in the IT industry and 8 years at Cisco. As a Team Leader in the Webex Meetings TAC in RTP, North Carolina, Josue plays a key role in driving technical excellence and process improvements within the Technical Assistance Center (TAC). He is also a Cisco Live and Webex One speaker, sharing his expertise with a global audience through technical breakout sessions and hands-on labs.
  
  Passionate about knowledge sharing and mentorship, Josue has led chalk talks, training sessions, and workshops covering a range of networking topics, including Webex and Hybrid Services. He is actively involved in multiple initiatives aimed at enhancing TAC processes, ensuring efficiency and continuous improvement in customer support and troubleshooting.
  
  Josue holds a Master of Science in Computer Networking and multiple industry certifications, including ITIL v3 Foundations, Cisco Meraki Network Associate, and Google Apps Certified Administrator.
• 

  Cisco

  Juan Corral

  Solutions Engineer

  Juan Corral is a senior Partner Enablement and Go-To-Market (GTM) specialist within Cisco’s Global Collaboration Partner Sales organization, bringing more than 30 years of accumulated experience in the collaboration and communications space. Based in Madrid, Spain, Juan focuses on Customer Experience (CX) and Contact Center Channel and is responsible for driving worlwide partner readiness, designing comprehensive enablement programs, and executing enablement plans that empower Cisco CX partners to successfully adopt and deliver advanced Webex Contact Center solutions.
  
  With extensive international experience executing high-impact worldwide partner events, Juan focuses on simplifying complex systems, streamline operational readiness, and accelerating time-to-market for Cisco's channel ecosystem. Juan's recent work centers on expanding partner capabilities in emerging contact center technologies and artificial intelligence integrations. He leads hands-on technical bootcamps and localized training delivery across AMER, EMEAR and APJC regions to ensure partner engineers are fully equipped to deploy and optimize Cisco Collaboration suites.
• 

  Cisco

  Justin Jordan

  Senior Product Manager

  Justin Jordan is a Senior Product Manager at Cisco in the Webex Suite Business group. He has been at Cisco 15 years and enjoys presenting and working with our Customers and Partners on all things Collaboration! Justin resides in the Texas Hill Country with his family and loves all things Pugs, Flying, and Arcades!
• 

  Cisco

  Kal (Kalpesh) Patil

  Principal Architect

  Kal (Kalpesh) Patil has over 20 years of experience with Cisco UC product/solutions. He is CCIE-Collaboration and AITECH certified professional. In his customer facing and consulting role he is involved in developing strategy, architecture, design and deployment of large-scale Unified Collaboration solutions for on-prem and cloud transitions. He has architected and deployed Cisco UC solution in large Retail, Healthcare and IT verticals.
• 

  Cisco

  Kari Mo

  Software Engineering Leader

  Kari Mo is a Software Engineering Leader at Cisco, heading the Real-Time Machine Learning team for Webex Devices, where her team builds on-device AI models that power intelligent video experiences. At WebexOne, she is co-leading the training session on integrating Collaboration Control Hub device management and telemetry into LLMs and custom AI environments.
• 

  Cisco

  Kate Baldwin

  Director, Customer Experience

  Kate Baldwin is the Director for Global Delivery inside of Cisco’s Customer Experience (CX) organization, responsible for critical support teams such as the TAC Frontline, Global Licensing Organization, Portfolio Activation and the TAC Global Escalations team. She has previously led the CX Centers Strategic Programs Office, as well TAC Delivery and Technical Leader teams in the Webex, Collaboration, and Service Provider Networking technology groups.
  
  Kate's current focus is transforming a manual frontline support model into an AI-driven resolution ecosystem that enhances the customer experience and eliminates unnecessary cases. Ask her about how Cisco has evolved to enhance self-service and the lessons learned in using AI across voice, chat, and email channels.
• 

  Cisco

  Kenneth Russell

  Senior Technical Leader

  Kenneth is a senior Technical Leader with over 25 years at Cisco, where he began his career supporting Cisco Unified Communications Manager and Cisco IP Phones. He is currently a part of the Customer Experience Engineering organization, focusing on Cisco's Collaboration solutions. His key focus for the past few years has been bringing automation and intelligence to our customer support experiences with AI, including using Cisco's own technologies such as Webex Contact Center.
  
  He holds a Bachelor of Computer Engineering from Clemson University as well as his Cisco Certified Internetworking Expert (CCIE) Voice.
• 

  Cisco

  Kevin McMenamy

  Distinguished Architect - Collaboration CTO

  Kevin McMenamy is a Distinguished Architect in the Cisco Collaboration Technology Group (CTG), leading AI integration initiatives. Kevin is a veteran of the Real-Time Communications industry and has contributed to numerous ground-breaking technology innovations and products. He has held both individual contributor roles (Technical Leader, Principal Engineer and Distinguished Engineer), and organizational leadership roles (Director of Engineering, VP of Software and CTO). He has published 4 patents on Cisco technologies, and is an accomplished author and speaker.
• 

  Cisco

  Kevin Simpson

  Solutions Manager

  Kevin Simpson is a Solutions Manager with the Webex Contact Center, where he passionately channels his enthusiasm for innovation, education, and enablement. He has earned a reputation for his remarkable ability to demystify complex concepts, transforming advanced topics into accessible and engaging content for individuals who are eager to learn and expand their knowledge.
• 

  Cisco

  Krishna Tyagi

  Senior Technical Leader, Webex CX & AI FDE

  Krishna Tyagi is a Senior Technical Leader within the Webex Customer Experience AI FDE at Cisco Systems, working across the full Webex CX portfolio — including Webex Contact Center, AI Agent, AI Assistant, and AI Quality Management. He guides enterprise organisations through the complete AI lifecycle, from architecture and design through large-scale deployment and optimisation, partnering closely with Cisco's Product, Engineering, and AI Strategy teams.
  
  With 21 years of industry experience, Krishna has advised C-suite leaders at organisations through complex, large-scale AI transformations. He is a Distinguished Cisco Live Speaker and a recipient of the Cisco-wide Innovation Award, presented by Cisco's CEO. He holds Cisco Generative AI Blue Belt and Business AI Practitioner credentials, is an IEEE Senior Member, and regularly publishes thought leadership on AI and customer experience. Krishna holds a Bachelor's degree in Electronics and Telecommunications Engineering and an Executive Leadership certification from Cornell University.
• 

  Cisco

  Kristin Harvey

  Product Design Director

  Kristin Harvey is Director of Product Design at Cisco, where she leads the team shaping Collaboration Control Hub—the experience administrators rely on to manage collaboration at scale. Across more than 20 years in nonprofits, finance, and technology, she has built a career making complex systems clearer, more useful, and more human. Kristin looks for opportunity in moments of friction, bringing teams and customers into the work to turn strategic shifts into durable product change. She believes the best design builds trust—in the product, across disciplines, and with the people it serves.
• 

  Cisco

  Luca Pellegrini

  Technical Marketing Engineer

  Luca Pellegrini is a Technical Marketing Engineer at Cisco with a background in Collaboration. Over the years, he has worked on several machine learning initiatives, including spam call detection and endpoint metrics analysis.
  
  He recently joined the Contact Center organization, where he is now focused on AI Agents. His current areas of investigation include AI Agent reliability, developing approaches to measure and evaluate agent performance, and prompt engineering to improve the consistency and predictability of AI-driven interactions.
• 

  Cisco

  Luis Garcia

  Technical Marketing Leader

  Luis Garcia Delgado is a Leader of Technical Marketing at Cisco, leading a team focused on the Webex Customer Experience (CX) portfolio and AI Agent solutions, with a proven background across Cisco TAC, Technical Marketing, and Customer Success. He has over a decade of experience bridging complex product engineering with real-world customer deployments—translating cutting-edge technical capabilities into scalable architectures and field enablement. He frequently delivers technical sessions and hands-on training on Contact Center AI technologies, multi-channel workflows, and modern contact center architectures.
• 

  Cisco

  Luis Ramirez

  CX TAC Technical Leader Webex Calling

  As the current Technical Leader for Cisco's TAC in Webex Calling Technology, Luis has been at the vanguard of enhancing global support capabilities and refining the Webex Calling experience for customers and engineers alike. With a career spanning over 16 years within Cisco TAC, Luis brings a wealth of experience and a deep understanding of Cisco Collaboration products to the forefront of technological innovation.
  
  At the heart of Luis's work is a passion for mentorship. By dedicating a significant portion of time to guide and nurture the skills of TAC engineers, Luis ensures that the next generation of technical support is prepared to meet the complex demands of modern collaboration solutions. This commitment to excellence extends beyond team development, as Luis actively contributes to the improvement of product serviceability.
  
  Renowned for expertise in complex hybrid Collaboration implementations, Luis plays a pivotal role in assisting customers as they transition to cloud-based solutions. This expertise is underpinned by a ten-year mastery of the CCIE Collaboration Certification #40952, a testament to Luis's dedication and skill in the field.
  
  Driven by an unwavering commitment to instigate positive change, Luis is instrumental in elevating the Webex Calling Offer. Through a focus on customer support and service enhancement, Luis not only addresses current needs but also paves the way for a more innovative and reliable future in cloud collaboration. #Teacher #Pioneer
  
• 

  Cisco

  Manoj Muthavarapu

  Director, Product Management

  Manoj leads the product team shaping AI agents for customer experience at Cisco, with a focus on building intelligent, autonomous experiences that transform how businesses serve their customers. A full-stack developer turned product manager, he joined Cisco through the IMImobile acquisition and is based in Hyderabad, India, where he lives with his wife and son. Outside work, he enjoys cricket, travel, and good conversations over coffee.
• 

  Cisco

  Maria Erickson

  Collaboration Solutions Engineer - Global Enterpise Segment

  Maria Erickson is a pre-sales Solutions Engineer for Cisco Systems’ Collaboration organization. With over two decades of experience, Maria has been driving the evolution of workplace tech — from the pioneering days of unified communications to today's complex landscape of agentic AI. Based in the greater Washington, DC area, she lives where the countryside meets the data centers, surrounded by a lively crew of nieces and nephews.
• 

  Cisco

  Mark Rankin

  Distinguished Systems Engineer

  Mark Rankin is a Distinguished Systems Engineer and a senior technical leader in the Cisco Global Collaboration Sales Centre of Excellence. His current focus is on Cisco's overall collaboration strategy, and he is currently focused on the impact of AI, Mobility, and aspects relating to SaaS data residency, sovereignty, and air-gap environments. Mark has a particular interest in calling and real-time communications and how this has, and continues to, evolve. Mark was the lead architect during the development of the incubation project that became Cisco Hosted Collaboration Solution (HCS). Prior to his current role, Mark was the lead architect for Cisco's private 5G incubation project.
  
  Over his career, Mark has worked with some of the world's largest service providers to help them transform their networks and services from TDM to IP and now towards Cloud, NFV, SDN, and Automated platforms. Mark has expertise in Fixed and Mobile Networks, WAN, LAN, DC/Cloud, SP Voice, Collaboration, and IoT services. Mark has 25 years of experience in the service provider marketplace. He holds a BSc in Mathematical Physics from UMIST and an MSc in Computer Science from the University of Manchester.
• 

  Cisco

  Matt Holbrook

  Solutions Engineer

  Matt Holbrook is a Solutions Engineer focused on helping organizations optimize business and technical outcomes through modern patient and customer engagement technologies across cloud, on-premises, and hybrid environments. With more than 20 years of experience in collaboration and contact center solutions, including over 15 years specializing in healthcare, Matt brings deep expertise in designing connected, scalable, and user-centered engagement experiences.
  
  As a subject matter expert for native Cisco integrations with Epic EHR, Matt helps bridge the gap between complex healthcare technology environments and seamless, intuitive experiences for both patients and the teams who support them. Prior to joining Cisco, Matt spent 25 years in the Cisco partner ecosystem, giving him a broad perspective across the full solution lifecycle—from discovery and architecture through delivery, support, and ongoing optimization.
  
  Matt’s expertise spans the Cisco contact center portfolio, with a strong focus on the evolving role of agentic services, digital channels, and intelligent automation in transforming customer and patient engagement. He is passionate about designing architectures that improve the end-to-end experience across the intelligent front door, agentic virtual interactions, and human agent engagement—enhancing outcomes for customers, patients, agents, supervisors, and administrators alike.
• 

  Cisco

  Matt Jordy

  Principal Technical Marketing Engineer

  Matt Jordy is a Principal Technical Marketing Engineer in the Collaboration Technology Group at Cisco. He provides collaboration solutions design and deployment guidance to the Cisco sales force and Cisco's customers and partners around the world. His primary technology focus is on-premises and cloud collaboration security.
• 

  Cisco

  Max Acquatella

  Collaboration Solutions Engineer

  Maxime Acquatella is a Systems Engineer in Cisco's Webex Global Center of Excellence with more than 15 years of experience in Cisco Collaboration. Throughout his career, he has helped customers, partners, and sales teams adopt and maximize the value of the Cisco Webex Suite through technical leadership, customer engagements, and solution enablement.
  
  Over the past three years, Max has specialized in Webex Events, helping grow the business into a multi-million-dollar practice by delivering more than 125 customer demonstrations, technical workshops, and strategic engagements. More recently, he has focused on AI-powered collaboration, helping customers understand and adopt Cisco's latest AI capabilities across the Webex portfolio.
  
  At WebexOne, Max will be a co presenter (with Gaurav Khanna) on a skills workshop: LAB-11058 - Claude AI Lab: I've Got Skills, They're Multiplying. The workshop will introduce attendees to the power of using an ecosystem of tools and files, and the ability to modify these, to significantly increate their ability to automate workflows. He and Gaurav will both be presenters and session proctors for the lab. Max will also be supporting any other requirements of instructors, such as being at booths in the solutions solutions showcase, meeting attendees and customers.
• 

  Cisco

  Meenakshi Sundaram Kandasamy

  Technical Consulting Engineer

  Meenakshi Sundaram Kandasamy is a Senior Technical Consulting Engineer within the Webex Contact Center Technical Assistance Center (TAC) team, bringing extensive experience in the contact center (CC)) industry since 2007. Specializing in both on-premises and cloud-based contact center solutions, he leverages his deep expertise in the Cisco portfolio to drive customer success. He began his career as a Quality Assurance (QA) Engineer for the Unified Contact Center Enterprise (UCCE) portfolio before transitioning to his current role, where he supports a broad range of on-premises and cloud CC offerings. A frequent speaker at various Troubleshooting Summits and Cisco Live, He holds a Master's degree in Software Engineering from the Birla Institute of Technology & Science.
• 

  Cisco

  Michael Wang

  Webex Suite Product Owner: US Public Sector

  Michael is the Webex Suite Product Owner for the Webex for Government Program offering across US Public Sector: Federal, Civilian, State, Local, and Education at Cisco. Prior to Cisco, Michael was at Microsoft where he held Product and Program Management roles across Operations, Licensing and Pricing, Enterprise Commerce, and Microsoft Teams where he was responsible for driving Quarterly Planning, Release Management, and Engineering Systems across the Calling Meeting and Devices Org, leading device certification programs and partner engagements for Peripherals Product categories across Teams Devices ecosystem. Michael leads by promoting inclusive team cultures in meetings and incorporating customer empathy in design thinking. He holds a MBA from Seattle University and a BS from University of Washington in Applied Mathematics.
• 

  Cisco

  Mo Eyad Musallam

  Technical Leader, CX

  Mo Eyad Musallam is a Technical Leader within Cisco's Collaboration TAC organization based in Krakow, Poland, specializing in the Cisco Contact Center portfolio. With more than eight years of experience in Cisco TAC, he focuses on AI and agentic development for customer experience (CX) workflows. Mo is passionate about applying AI to modern contact center support and automation and regularly speaks on AI-driven innovation in customer experience.
• 

  Cisco

  Mykola Danylchuk

  Technical Consulting Engineer

  Mykola Danylchuk is a Senior Technical Consulting Engineer on the Webex Contact Center Technical Assistance Center (TAC) team. He has over 10 years of experience in Cisco Collaboration and Contact Center technologies.
  
  As the AI Subject Matter Expert (SME) for his team, Mykola is responsible for delivering technical enablement and training to fellow TAC engineers, as well as conducting technical workshops, classes, and hands-on labs for Cisco customers and partners. His primary focus is accelerating AI adoption by helping customers successfully onboard, integrate, and optimize AI capabilities within their Webex Contact Center environments.
• 

  Cisco

  Nehal Mehta

  Engineering Product Manager

  Nehal Mehta is an Engineering Product Manager at Cisco who believes the best solutions are born from curiosity and genuine collaboration. With nearly two decades of experience in enterprise collaboration space, he has spent his career helping organizations navigate the transition to cloud-managed ecosystems and more efficient, user-centered workflows.
  
  While his work focuses on administrative solutions for desk phones, Nehal finds the most joy in the "how" and "why" of product development. A lifelong learner, he loves exploring new technology through hands-on experimentation and practical exercises. Whether he is diving into the latest AI advancements or untangling a complex technical challenge, Nehal thrives on brainstorming with others to find creative, practical solutions.
  
  Nehal is always eager to connect with fellow builders and thinkers. If you are interested in discussing the future of collaboration technology or want to tackle a complex problem together over a whiteboard, he would love to chat.
• 

  Cisco

  Niket Shah

  Solutions Engineer

  Niket has 15 years of experience in Cisco Unified Communications, UCaaS, and Data Center. Prior to his current role , he worked with Cisco cloud managed services as a technical architect for white glove cloud uc offerings for banks & service providers , as a technical lead for TAC for the UC team. Niket holds a CCIE in Collaboration, Master in Microlectronics , Bachelors in Electronics, Bachelors in Telecommunications engineering . He is currently a Solutions Engineer focused on collaboration for global enterprise with focus on cloud calling, contact center architectures, AI and hybrid work.
• 

  Cisco

  Omer Ilyas

  Technical Marketing Engineer

  Omer is a CCIE qualified Technical Marketing Engineer at Cisco, specializing in AI, agentic workflows, and cross-architecture innovation. His work focuses on applying technologies such as Generative AI, AI agents, MCP, RAG, and foundation models to create intelligent, secure, and connected experiences across Cisco platforms.
  
  With over a decade of experience across cloud, on-premises, and hybrid environments, Omer combines deep technical expertise with a strong focus on turning emerging AI technologies into practical enterprise solutions. He holds both a Bachelor’s and Master’s degree in Software Engineering.
• 

  Cisco

  Owen Friel

  Distinguished Engineer

  Owen Friel is a Distinguished Engineer and Chief Architect for Webex Calling. He joined the Collaboration group in Cisco in 2007. He has had multiple roles across Collaboration including CUCM IM&P lead architect and CUCM lead architect. Owen has been working on Webex Calling since its inception.
• 

  Cisco

  Padmini Krishnan

  Director, Product Management

  Padmini Krishnan is Director of Product Management at Cisco, where she leads Experiences, Insights, Channels and AI for Webex Contact Center. Her work focuses on delivering intelligent solutions that enhance customer and employee experiences in the contact center.
  
  Previously, Padmini held product leadership roles across Webex Contact Center, where she focused on AI, supervisor experiences, developer journeys, partner ecosystems, and CRM integrations. Earlier in her career, she was a Product Manager for Webex Devices, leading the product strategy for Cisco’s business headset portfolio.
  
  Padmini began her career as a software engineer and brings more than 20 years of experience across technology, product management, and software engineering. She holds a master’s degree in Computer Networking from the University of Massachusetts Amherst and an MBA from the McCombs School of Business at the University of Texas at Austin.
• 

  Cisco

  Paul Stojanovski

  Principal Engineer

  Paul is a Principal Engineer at Cisco within the Customer Experience (CX) organization, where he supports Webex solutions. His work spans several areas, including driving product serviceability, building AI solutions for TAC case-opening tools, and shaping a global TAC support strategy.
  
  Paul has spent his entire professional career working with Collaboration technologies. He began as a TAC engineer supporting the on-premise Collaboration portfolio, with a primary focus on Immersive systems and Mobile and Remote Access. Over the past decade in Webex support, he led the effort to bring Webex support into alignment with Cisco's global CX support teams.
  
  Today, his time is split between product and innovation. On the product side, he focuses on the Webex administration experience, working with Webex Control Hub and Cisco/Webex Identity. On the innovation side, he drives AI Assistant solutions that deliver personalized answers for customers' most common questions.
  
  Paul is passionate about driving change within Webex products to deliver better serviceability and self-service capabilities to customers, partners, and everyone who uses them. He is a former WebexOne speaker and a Cisco Live Hall of Fame Distinguished Speaker.
• 

  Cisco

  Payven Simien

  Technical Consulting Engineering Technical Leader

  Payven Simien is a Technical Leader at Cisco with an expertise in building AI native Automation Systems and Tools within the Webex Collaboration space. A DevNet certified professional, Payven spent time over the years designing internal systems to enhance productivity and streamline support workflows before transitioning into the forefront of AI adoption and integration. He specializes in optimizing prompt engineering, developing MCP servers, deploying and orchestrating AI Agents and workflows.
  
• 

  Cisco

  Phil Bellanti

  Senior Developer Evangelist

  Phil Bellanti is a Senior Developer Evangelist on the Cisco Webex team based in Orlando, Florida. A cloud API veteran since 2007, he joined Cisco in 2015 following its acquisition of Tropo, a real-time communications API provider. Today, Phil helps developers build with Webex by creating and delivering tech talks, workshops, webinars, and other live events. He also produces blogs, newsletters, documentation, and developer guides for both the Webex Suite and Webex Contact Center platforms.
  
  
  
• 

  Cisco

  Phrida Norrhall

  Leader, Software Engineering

  Phrida Norrhall is a Senior Engineering Leader at Cisco, leading a group of 50 engineers across Oslo and North Carolina. Her teams build admin experiences for Cisco Devices through Control Hub and Workspace Designer, helping administrators plan, manage, and operate their device fleets at scale.
  
  In this session, Phrida will show how Control Hub for Cisco Devices can be extended with your favorite LLMs to create smarter admin workflows, uncover richer device insights, and turn ideas into hands-on automation. She is passionate about building technology that makes complex systems simpler to operate and about empowering engineers to turn ambitious ideas into products.
  
• 

  Cisco

  Preetham Kademada

  Solutions Engineer

  Preetham Kademada is a Solutions Engineer with more than 23 years of experience shaping the contact center and customer experience industry. He has navigated every stage of the customer engagement lifecycle — from architecture and design through deployment and long-term support — giving him a rare end-to-end perspective that bridges strategy and execution.
  
  Before joining Cisco Sales Engineering in 2021, Preetham spent eight years leading professional services teams through some of the most complex Cisco Contact Center deployments in the field, earning a reputation for delivering under pressure on enterprise accounts where the stakes are high and the margin for error is low.
  
  Today, Preetham works at the intersection of partner success and enterprise innovation, helping organizations design scalable contact center solutions built for what's next. His technical depth spans the full Cisco Contact Center portfolio, with a sharp focus on Webex Contact Center AI workloads, next-generation digital engagement channels, and cloud-first modernization. He has a particular gift for translating technical complexity into business clarity — making the case not just for what a solution does, but why it matters.
  
  Preetham brings to every engagement a partner-first mindset, ensuring solutions are engineered not only to perform on day one, but to scale and endure over time.
• 

  Cisco

  Rafat Kuraishi

  Solutions Engineer

  Rafat is a Systems Architect at Cisco Systems with dual CCIE certifications in Voice and Collaboration technologies. He brings over 15 years of experience delivering and supporting Cisco collaboration solutions across diverse industries, including large financial institutions, healthcare, and hyperscale accounts. Rafat's expertise spans both on-premises and cloud collaboration products, with a strong focus on cross-architecture integrations involving Collaboration and Observability platforms. Previously, he contributed as a Collaboration Architect within Cisco's Advanced Services team and gained deep technical insights as a TAC engineer supporting Cisco's collaboration portfolio.
• 

  Cisco

  Rajamani Nallakaruppan

  Solutions Engineer

  Rajamani Nallakaruppan is a Collaboration Solutions Engineer/TSA on the Cisco Collaboration Experience Program (CCEP) team. Specializing in Webex Calling, Dedicated Instance, Contact Center, and Devices, he leverages over a decade of experience in Cisco Unified Communications to help customers succeed. Formerly a Technical Consulting Engineer in CX, Rajamani is a frequent speaker at Cisco Live and holds a Bachelor of Engineering from Anna University.
• 

  Cisco

  Rajitha Kantheti

  Solutions Engineer

  Rajitha Bhavani Kantheti is a Solutions Engineer within Global Collaboration Solutions Engineering org. She specializes in building cross-architecture solutions using Webex programmability to help businesses solve complex collaboration challenges. With a Master of Science in Computer Engineering from Clemson University, Rajitha brings a strong technical foundation and a passion for AI and innovation. Over the past five years at Cisco, she has developed a wide range of customer-facing and internal solutions using Webex APIs, SDKs, Webex devices, CPaaS and WxCC technologies. She also regularly delivers technical guidance and enablement to both internal teams and customers.
• 

  Cisco

  Rajiv Krishnan

  Senior Product Manager

  Rajiv Krishnan leads UCCE Webex AI Agent, driving the strategy, vision and roadmap for Webex AI Agent across UCCE, PCCE and WxCCE solutions. He also manages Webex WFO across all Cisco Contact Center solutions. Prior to these responsibilities, Rajiv was the Product Leader responsible for the Webex Contact Center Agent Desktop. He also conceptualized and drove the launch of the Webex Contact Center Supervisor Desktop.
  
  Rajiv has presented at several Cisco Live Breakout sessions in past years. He has been with Cisco for over 11 years. He started his journey at Cisco as the Product Manager for Cisco Finesse, he strategized and led Finesse Releases across several versions, including the crucial Finesse UX refresh.
  
  Rajiv has industry experience spanning 25+ years, including career stints at IBM, Talisma, Anthology and Ericsson. Rajiv holds a Bachelor of Technology degree from the prestigious National Institute of Technology, Warangal, India.
• 

  Cisco

  Richard Murphy

  Technical Marketing Engineer

  Richard Murphy is a Technical Marketing Engineer and a Technical Leader within the Cisco Collaboration Technology Group business unit. He is a member of the Webex Technical Marketing Engineering (TME) team, concentrating on the Webex Edge, On-Premises AI and Meetings services. This encompasses Edge Connect, Collaboration AI POD, Video Mesh, Edge Audio, Cisco Meeting Server, and Webex Meetings.
  
  
  
• 

  Cisco

  Robert Rogier

  Technical Leader

  Robert W. Rogier serves as a Technical Leader within the Technical Services (CX) Organization, operating out of Research Triangle Park (RTP), North Carolina. His journey with Cisco commenced in 2011, marking his entry into the TAC as part of the Unified Contact Center team. Over the years at Cisco, Robert has distinguished himself as the global go-to expert, a leading technical authority, a dedicated mentor, and an educator in the realms of Webex Connect, Enterprise Chat and Email (ECE), as well as the Contact Center Management Portal (CCMP).
  
  In his capacity as a Technical Leader, he manages product and process issues with the Webex Contact Center Enterprise (WxCCE) and on-prem Contact Center Enterprise (UCCE/PCCE). With over 20 years of experience with the Cisco Contact Center portfolio, he is able to advocate for customer issues and help CX engineers more quickly resolve issues. He works closely with multiple, global teams on product improvement, case reviews, and serviceability enhancements.
  
  Before his tenure at Cisco, Robert's career was marked by diverse roles, including leading software architect and developer at a healthcare firm, an infrastructure and database architect at a dot-com startup, and as the senior IP Telephony engineer for an educational institution.
  
  Outside the professional sphere, Robert enjoys spending time with his spouse, is an avid fan of Formula 1, soccer, and is a novice sim racer.
• 

  Cisco

  Roshin Thovarai

  Principal Software Engineer

  Roshin Thovarai is a Principal Software Engineer and Lead Architect at Cisco Webex. He spearheads the Architecture of Collaboration AI POD, Webex Video Mesh, Hybrid Data Security, and Webex Hybrid Services. With deep expertise in architecting ultra-secure conferencing, on-premise AI, and hybrid infrastructure, Roshin is dedicated to driving the next generation of AI enabled, scalable and secure collaboration technology.
  
  
• 

  Cisco

  Rue Green

  Sr. Solutions Engineer

  Rue Green is a Senior Solutions Engineer and global architect at Cisco, where he has spent 20 years designing enterprise contact center and collaboration systems across the APJC and US regions. He specializes in Webex Contact Center and PCCE architecture with a current focus on agentic AI in the customer experience space. An active CCIE, Rue has earned four CCIE certifications over his career—Enterprise Infrastructure, Voice, Collaboration, and Automation—with Automation (formerly DevNet Expert) earned as the third person to pass the exam in 2025. He is also a CISSP, a US patent holder, and a Cisco Live Distinguished Speaker Hall of Fame member, and is completing a Master's in Computer Science with a machine learning specialization at Georgia Tech.
• 

  Cisco

  Sara Macías Salete

  Collaboration Solutions Engineer

  Sara Macías Salete is a Collaboration Solutions Engineer at Cisco. Working within the Global Collaboration Center of Excellence, she specializes in Interoperability and Competition. Her main area of expertise is Calling Interoperability with Microsoft Teams, but she also covers video interoperability with Microsoft, Google, and Zoom, as well as Webex Suite integrations with Microsoft Copilot.
  
  Sara joined Cisco 12 years ago as a Sales Engineer. She has been a regular speaker at Cisco Live and WebexOne since 2022, having been recognized as a Distinguished Speaker on multiple occasions.
  
  Based in Madrid, Spain, Sara enjoys spending her free time running, traveling, swing dancing, and exploring the world of wine.
• 

  Cisco

  Scott Kiewert

  Technical Marketing Engineer

  Scott Kiewert is a Technical Marketing Engineer in the Collaboration Technology Group (CTG) at Cisco. He helps to provide best practice guidelines for Cisco Unified Communications Manager and Webex. His main areas of focus are on-premises collaboration and Webex identity, security, privacy, and APIs. He has authored questions for multiple Cisco certification exams and holds an active CCIE Collaboration certification.
• 

  Cisco

  Sebastian Hernandez

  Solutions Engineer

  Sebastian Hernandez is a Partner Solutions Engineer at Cisco, leading Webex Customer Experience technical readiness across EMEA. A CCIE Collaboration holder with over 25 years in the technology industry, he has held roles in sales engineering, product management, solution consulting, and industry analysis at companies like Zoom, Gartner, Vodafone, and other integrators and service providers. His work focuses on driving success in selling, implementing, and deploying AI-powered Webex Customer Experience solutions.
• 

  Cisco

  Seble Mengesha

  Solutions Engineer

  Seble Mengesha is a Solution Engineer with over seven years of experience at Cisco, specializing in Collaboration technologies. Her recent work focuses on hybrid work strategies and transitioning public sector organizations from on-premises calling to the cloud. Before joining Cisco, Seble was with DC Government, where her focus was on advancing wireless technologies and smart city innovations. She is based in Rockville, Maryland.
  
• 

  Cisco

  Shane Long

  Technical Marketing Engineer

  Shane Long is a Technical Marketing Engineer (TME) within the Workplace Technology Group, focusing on all things Webex app. This includes deployment, best practices and integrations, with a particular focus on Webex App with Unified CM calling. Prior to working on Webex, Shane mainly focused on Cisco Jabber. Shane began working at Cisco as part of collaboration engineering in 2007, and became a TME in 2012. Shane is passionate about helping customers overcome any collaboration deployment blockers they may have
• 

  Cisco

  Shikhar Choudhary

  Technical Consulting Engineering Technical Leader

  Shikhar Choudhary is a Technical Leader in Technical Services (CX) for Webex Contact Center(WxCC).
  He has been working with and for Cisco for a stunning 16 years now and it has been all along in Collaboration technologies.
  Shikhar achieved CCIE# 29964 in Voice early in his career and just to challenge himself later, cleared CCIE Collaboration lab years after. In addition to that, he also holds CCNA,CCNP, Devnet among other certifications.
  He has expertise in most UC products.
  Apart from being known for his in-depth technical knowledge globally, when he is not working, Shikhar spends his time exploring national parks with his family.
  Shikhar currently resides in RTP North Carolina.
• 

  Cisco

  Sivacharan Bandi

  Director of Product Management

  Siva is a Director of Product Management at Cisco, where he leads product strategy for Webex Contact Center Workforce Management. He is focused on rethinking workforce management for an AI-first world, spanning forecasting, scheduling, intraday operations, and the coordination of human and AI agents.
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  Cisco

  Stephanie Ross

  AMER Partners Solution Engineering Leader - Collab

  Stephanie Ross is the Americas Collaboration Partner Solutions Engineering Leader, specializing in guiding partners and customers through successful transitions to Webex Cloud. With extensive experience in designing complex communication architectures, she focuses on leveraging AI and Generative AI to modernize customer experience and operational workflows. Stephanie is a dedicated advocate for cloud innovation, helping organizations navigate the shift from legacy systems to advanced, AI-driven collaboration environments.
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  Cisco

  Steve Beamer

  Solution Engineer

  Steve Beamer is a Global Center of Excellence (CoE) Solutions Engineer at Cisco specializing in healthcare customer experience, with more than 20 years of experience designing communications, AI, and contact center solutions. He works with healthcare providers and payers to architect and deploy Epic-integrated solutions that combine Webex AI Agent, Webex Connect (CPaaS), and Webex Contact Center to streamline patient access, automate workflows, and improve engagement across the care journey. His work focuses on production deployments integrating AI, APIs, and workflow orchestration with Epic to support patient authentication, appointment management, revenue cycle operations, and service interactions. Steve is a speaker on healthcare AI and digital transformation, sharing practical approaches for building production-ready solutions that improve both patient experience and operational efficiency.
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  Cisco

  Steven Fly

  Technical Marketing Engineer

  Steven Fly is a Technical Marketing Engineer (TME) within Cisco's Collaboration Technology Group, bringing more than 20 years of experience in Cisco Unified Communications, Cisco TelePresence/video collaboration, and Webex technologies. His areas of expertise include Webex Calling, Webex Customer Assist, AI Receptionist, and Webex migration strategies. Steven has delivered multiple technical sessions and hands-on labs at Cisco Live, sharing best practices and technical expertise with customers, partners, and Cisco engineers.
  
  Steven has worked with many of Cisco's enterprise customers and partners, helping them define and execute their collaboration strategies, architectures, and solution designs. He collaborates closely with Cisco's Webex product management and engineering teams, translating customer feedback and real-world requirements into product enhancements and future capabilities.
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  Cisco

  Susan Parrish

  Webex Enablement Specialist

  Susan Parrish is a Technical Enablement Specialist at Cisco with over 20 years of experience in technology and customer-facing roles. Specializing in Webex solutions, she bridges the gap between complex software and practical application through effective adult education strategies. A 5-star instructor at WebexOne since its inception in 2022 and a 2025 Visionary Award nominee, Susan is also an active member of Women of Cisco and Women in Collaboration. She holds a Master’s in Adult Education from East Carolina University and a BS in Management of Information Systems from Mount Olive University. Outside of her professional work, she enjoys tailgating at ECU football games, traveling, and spending time at the beach.
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  Cisco

  Tanvi Palav

  Technical Consulting Engineer

  I'm a Technical Consulting Engineer with Webex Calling TAC team in the Americas. Since joining Cisco in 2019, I’ve built my career in collaboration technologies, with a focus on Webex Calling, PSTN, SIP/VoIP, and complex troubleshooting.
  Working with real-world customer issues every day has given me a unique perspective on where Webex Calling deployments and configurations can go wrong and how to troubleshoot them effectively. In my session, “Troubleshooting Cisco Webex Calling,” I’ll share practical troubleshooting approaches and insights to help attendees investigate Webex Calling issues in greater depth and with more confidence.
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  Cisco

  Tim Kratzke

  Technical Leader

  Tim Kratzke has been working on Cisco Telepresence products for over 14 years, ranging from Immersive video systems, video infrastructure such as Cisco Meeting Server (CMS) and Expressway, and for the past 8 years specializing in video endpoints. After working as a Telepresence TAC engineer, Tim now works with global CX teams training new engineers, building tools and automation to aid in the troubleshooting process, and working with engineering to improve the serviceability of collaboration video endpoints. In his spare time Tim is an avid hockey fan and enjoys traveling and exploring new destinations.
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  Cisco

  Tina Kim

  Engineering Product Manager

  Tina Kim is a product leader at Cisco, where she shapes Webex’s Media Intelligence and AI platform strategy. She leads products that transform live audio and video into developer-ready APIs, enabling real-time transcription, translation, and intelligent experiences. With deep experience across Webex Meetings, media infrastructure, and applied AI, Tina focuses on turning complex technology into scalable products and meaningful customer outcomes.
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  Cisco

  Trevor Peddle

  Product Management Technical Leader

  Trevor Peddle is a Product Management Technical Leader and Collaboration Architect at Cisco, with broad expertise across calling, contact center, meetings, messaging, devices and the wider collaboration portfolio. He has more than 30 years of technology experience spanning cloud, on-premises and hybrid architectures and is a CCIE Collaboration and Chartered Engineer. Trevor consults with customers, partners and technical teams, delivering education and enablement that helps them understand complex technology choices and turn them into practical business outcomes.
  
  
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  Cisco

  Vanesa Melendez

  Instructional Design & Training Specialist

  Vanesa Melendez is a Training Specialist currently providing training for Webex Calling and Webex Contact Center at Cisco Webex Academy. With previous experience at Broadsoft and Ericsson. She is an Panamanian graduated in Electronics Engineering with more than a decade of experience in the telecommunications field.
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  Cisco

  Venky Yechuri

  Technical Projects Systems Engineer

  I’m a Cisco Collaboration Engineer with the dCloud team, specializing in collaboration, cloud, security, and enterprise technologies across Cisco and integrated solutions. I’m passionate about AI/ML and exploring innovative ways to apply AI, automation, and emerging technologies to improve troubleshooting, customer experiences, and technical operations. I enjoy building technical demos and lab environments that showcase integrated cloud, security, observability, and on-premises capabilities.
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  Cisco

  Victor Vazquez

  Solutions Engineer

  Victor is a Solutions Engineer within the Customer Experience Center of Excellence, where he supports customers worldwide.
  His journey at Cisco started as as a System Engineer more than 25 years ago, and evolved as he transitioned into a Collaboration specialist. Over the years, Victor has honed his expertise, particularly focusing on Contact Center, CPaaS and AI. He was also part of the Webex Solutions Developer Group where he specialized in building cross-architecture solutions that enable businesses to achieve their objectives.
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  Cisco

  Vladimiro Lerena

  Collaboration Solutions Engineer

  With a career spanning over 25 years, Electronic Engineer and 18-year Cisco veteran Vladimiro Lerena combines deep technical expertise with a passion for innovation. An active CCIE in Collaboration and a recognized distinguished speaker at Cisco Live, Vladimiro currently leads initiatives to harness the power of AI to transform business processes for organizations throughout Latin America.
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  Cisco

  Wen Jiang

  Senior Director of Product Design

  Wen Jiang is Senior Design Director for Collaboration Software Design at Cisco. She leads design strategy across Webex collaboration and customer experience software, including meetings, calling, contact center, engagement, and AI-powered experiences. Her work focuses on creating thoughtful, human-centered systems that connect business strategy with meaningful customer impact. She is passionate about shaping intelligent, inclusive collaboration experiences that make work and customer engagement more intuitive, connected, and effective at scale.
  
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  Cisco

  Wes Wiley

  Solutions Engineer

  With a distinguished 15-year career dedicated to the US Public Sector customers, Wes Wiley serves as a Solutions Engineer at Cisco, where he helps our most important and complex customers navigate the complexities of modern collaboration. Over the last seven years, Wes has been instrumental in supporting the Department of War, architecting secure and resilient environments that empower mission-critical operations. His expertise lies in translating intricate technical infrastructure into actionable strategies that drive user adoption and operational efficiency. Wes is passionate about leveraging Webex technology to solve the unique challenges faced by public sector organizations, ensuring they remain agile and connected in an evolving hybrid landscape.