Agenda.

Explore 40 insightful sessions across eight different tracks that deep dive into hybrid work and the transformative power of customer experience.

In this session, you’ll learn how Webex Suite delivers an inclusive, secure, and easily manageable solution for your collaboration and communication needs while lowering your TCO and maximizing ROI.


Hybrid work is constantly evolving, so your business requires a solution that can keep up with all your collaboration and communication business needs today, as well as anticipate and accommodate your needs tomorrow.

Speakers

  • Abhay Kulkarni
    SVP & GM, Webex App, Cisco Collaboration, Cisco

    Cisco

    SVP & GM, Webex App, Cisco Collaboration

    Abhay Kulkarni is SVP and GM for Webex App, Cisco Collaboration. His deep experience in enterprise, security, and collaboration has helped Webex become the most trusted platform for remote work and a lifeline for businesses, governments, educators, and frontline workers to stay securely connected and productive. Under Abhay’s leadership, Cisco is delivering award-winning collaboration technologies to Fortune 500 business customers.

    Abhay leads a global team responsible for Cisco’s collaboration portfolio which includes Webex Meetings, Messaging, Calling, and the Webex App. The development, product management, online/ecommerce, and engineering teams under his management are laser focused on evolving the overall collaboration user experience to meet the growing demand of Cisco customers.

    Before joining Cisco, Abhay was head of engineering at cloud security startup Netskope. Prior to Netskope, Abhay led engineering for Symantec/Norton Cloud—one of the largest enterprise clouds managing many petabytes of data for 40M+ users.

    Abhay holds a Bachelor of Engineering in Computer Science from University of Pune.

Business communication is constantly evolving, and so are the expectations of your customers. More businesses are shifting their collaboration workloads from on-prem to the cloud, as they look for a more secure, reliable, and scalable communications infrastructure. This is a good thing: The cloud delivers the flexibility needed to support and simplify the "work from anywhere, on any device" promise.


In this session, you’ll find out how to use Webex Calling to accelerate sales and support processes that will drive business growth. You'll also gain insight into how to manage all your collaboration services from one easy-to-use, single-pane-of-glass administrative dashboard. Are you ready?

Speakers

  • Amey Parandekar
    Sr. Director, Webex Calling Product Management, Cisco

    Cisco

    Sr. Director, Webex Calling Product Management

    Amey leads Product Management for Webex Calling, an enterprise grade, globally available, and innovative calling and phone system. He is passionate about innovation and evolving the calling experience from hearing, to seeing, to doing—empowering people to have a richer calling experience with Webex and leveraging cloud capabilities for the new era of hybrid work. Amey brings more than 20 years of experience in areas such as product management, design, and cloud engineering in productivity software at Cisco, Microsoft Teams, Azure, Skype, natural language processing NUI experiences. He has developed 20 patents over his career.

    Amey has a B.Tech from Indian Institute of Technology, Bombay and a master's degree from North Carolina State University.

    He lives in Seattle with his family and enjoys outdoor activities such as hiking and kayaking in his free time.

  • Justin Jordan
    Sr. Product Manager, Webex Calling, Cisco

    Cisco

    Sr. Product Manager, Webex Calling

    Justin Jordan is a Senior Product Manager for Webex Calling with 25 years of experience in calling and collaboration technologies. Working for 12 years at Cisco in both technical sales and product roles, Justin loves bringing our customers simple solutions to complex problems. Justin attended the University of Hawaii and lives in the Hill Country of Texas with his wife, daughter, and two pugs.

  • Sonu Arora
    Director, Product Management, Webex Calling, Cisco

    Cisco

    Director, Product Management, Webex Calling

    Sonu Arora is currently a Director of Product Management for Webex Calling with over 15 years of progressive experience in executing key technology strategies. She is passionate about delivering world-class collaboration solutions to organizations around the world. She is a proven leader in technology, with engineering experience in unified communication. Prior to Cisco, Sonu led product and program management at Microsoft delivering solutions in Skype, Microsoft Teams, and Azure Infrastructure. Sonu graduated from York University and resides in the Seattle area with her family.

In this session, you’ll learn how Webex delivers an equitable, flexible, and frictionless collaboration experience for your hybrid workforce.


Hybrid work is constantly evolving, so your business requires a solution that can keep up with all your collaboration needs today as well as anticipate and accommodate what you’ll need tomorrow. Your hybrid workforce needs the flexibility to work from anywhere⁠—whether that's from the office, home, car, cafe, or another part of the world⁠—while enjoying accessible, equitable, and inclusive collaboration experiences. They also need a collaboration platform that helps create more efficient workflows before, during, and after meetings, and by integrating seamlessly with third party apps.

Speakers

  • Phil Polishuk
    Sr. Product Manager, Webex Meetings, Cisco

    Cisco

    Sr. Product Manager, Webex Meetings

    Phil Polishuk is a Senior Product Manager for Webex, focused on the Meetings experience. Phil has helped deliver innovative features such as the integration of Slido and other embedded apps into Webex meetings. Phil leads the team (along with counterparts in engineering and user experience) that has delivered hundreds of new enhancements to Webex Meetings over the past two years.

    Prior to Webex, Phil held senior product management roles at Walmart.com, Symantec/Norton, Veritas, and Snapfish.

    Phil holds a bachelor's degree in economics and biology from Wesleyan University in Middletown, CT and an MBA from the Haas School of Business at the University of California, Berkeley.

  • Shilpi Sneha
    Product Marketing Manager, Webex Meetings, Cisco

    Cisco

    Product Marketing Manager, Webex Meetings

    Shilpi Sneha is the Product Marketing Manager for Webex Meetings. She has helped launch a host of innovations, strategic partnerships, and enhancements in the past ten months to delight customers and establish the leadership of Webex Meetings in intelligent video conferencing and collaborative meeting services.

    Prior to joining the Webex team, Shilpi led product marketing for Meraki Wireless WAN. Before joining Cisco, Shilpi held product marketing roles at startups, Ericsson, and Verifone, as well as engineering roles at Accenture. Shilpi holds a bachelor's degree in Computer Science from VTU, Bangalore, and an MBA from Santa Clara University in California.

In this session, you’ll learn how to enhance meetings by making them more inclusive and transparent with the improved Slido polling integration in Webex Meetings and Webinars. We’ll share some of our customers' favorite tips and best practices so you can start using Slido and Q&A right away.


With the workforce distributed between homes, cafes, offices, and multiple time zones, meetings are often the most essential place to foster company culture. However, managers and leaders tend to undervalue the impact of thoughtful meetings that promote true engagement and connection. It’s time to change that—and transform meetings for the better.

Speakers

  • Arlen Love
    Sr. Customer Experience Manager, T-Mobile

    T-Mobile

    Sr. Customer Experience Manager

    Arlen Love is in his ninth year at T-Mobile. He started at T-Mobile on the frontline. Since then, he has worked in Learning and Development, focusing on Program Management; the Loyalty Organization as a Customer Experience Manager; and is now a Senior Customer Experience Manager within Frontline Readiness – Launch Excellence. He focuses on bringing in and utilizing digital tools to help people work better together. His greatest passion is and has been exactly that. He is driven by the reward of helping people utilize digital tools in order to communicate and collaborate more efficiently.

In this session, you'll learn how Vidcast can help you regain control over your calendar and get time back in your day. We’ll walk through how our customers are using asynchronous video for executive comms, demos, training, onboarding, and troubleshooting, as well as best practices to help you get the most out of Vidcast from day one.


Let’s ditch back-to-back meetings and make good on hybrid work’s promise of increased flexibility and improved employee well-being. Join us to explore how asynchronous video can help your distributed teams collaborate more effectively.

Speakers

  • Hannah Berke
    Customer Success Lead, Vidcast, Cisco

    Cisco

    Customer Success Lead, Vidcast

    Hannah Berke is currently the Customer Success Lead for Vidcast, Cisco Collaboration’s new asynchronous video messaging application. Prior to joining the Vidcast team, Hannah was a Customer Success Manager at Hyland Software, an enterprise content management software company. She is motivated about helping organizations reach their desired outcomes with the use of asynchronous video. Hannah is most passionate about educating and teaching customers while maintaining energetic and strong relationships.

The adoption of hybrid work has accelerated at an unprecedented rate over the past two years, and so have the benefits of the Webex Platform. Today, Webex offers thousands of hybrid-enhancing features and integrations, along with many new services. We now offer new ways to make work-from-anywhere even easier for a diverse set of users and IT administrators. Hear how the highly extensible Webex Platform—designed with security, privacy, and compliance in mind—is powering possible in entirely new ways.

Calling all IT admins! In this session, you’ll learn how to better manage individual users and groups and keep track of collaboration goals across your organization.


The ability to monitor and support a distributed workforce is critical to collaboration in a hybrid world. Webex is reimagining the IT administration experience in Control Hub to offer more ease and automation, while providing tools and features to increase adoption and help you get more out of your collaboration spend.

We’re two years into mass adoption of hybrid work and it’s clear that the workforce has not only evolved in terms of where they work, but also how they work. There are now as many unique workstyles as there are types of workers. How can organizations effectively accommodate them all?


Join us to learn how the Webex platform empowers organizations to increase productivity and strengthen their employer brand through customization. We’ll explore how Webex apps and integrations offer workflows for all types of workers. And you’ll hear from companies that have used Webex APIs, bots, widgets, and SDKs to create a truly personal experience.

Today’s hybrid worker uses a variety of tools and applications to collaborate and get work done—and they expect everything to work together seamlessly on whatever device they’re using. That’s why Webex offers interoperability with other apps powering your enterprise, like Microsoft, Google, and Slack.


Join us to learn how the most in-demand enterprise tools are seamlessly at work within the Webex Platform. Get ready to boost productivity and make life easier for your hybrid team.

Public sector organizations face unique challenges when it comes to hybrid collaboration. Ever-changing regulatory landscapes. Huge data privacy requirements. Demands for flexible and highly reliable communication. And they need to find ways to do more with less while innovating to accommodate growing expectations. Join us to hear how Webex is helping public sector organizations take collaboration and communication to the next level with a unique set of capabilities for government, defense, healthcare, and cities.

At Cisco, we practice what we preach. We’ve gone all in on hybrid work and have learned some important lessons along the way. Hear Cisco IT leader Kieran Higgins discuss our own hybrid work journey, sharing key insights and learnings. He’ll reveal some of the challenges we encountered and how we leveraged the best of Cisco’s portfolio to give our teams great experiences whether they’re working from home; in the office; or collaborating with a hybrid, highly distributed team.

Speakers

  • Kieran Higgins
    Director, Digital Workplace Collaboration Experience, Cisco

    Cisco

    Director, Digital Workplace Collaboration Experience

    Kieran Higgins manages Digital Workplace Collaboration for Cisco. This includes Voice, Video, Meetings & Messaging, and Contact Center services globally. This also covers in-office technology and the platforms and services that deliver hybrid work for more than 140,000 employees and partners. Kieran is a 20-year Cisco veteran, delivering and managing IT client, network, and infrastructure services in APAC, Europe, and globally. Prior to this role, he held a variety of management, engineering and design roles in a variety of Fortune 500 companies in different geographies. Kieran holds a BSc and a research MSc in Applied Physics and has always been driven by the data and insights in working towards delivering business outcomes.

  • Jono Luk
    VP, Product Management, Cisco

    Cisco

    VP, Product Management

    Jono Luk is Vice President of Product Management with Webex. This is Jono’s second tour of business with Webex! He currently runs several teams in the Webex business including the Product Management (PM) group that delivers Webex’s Contact Center and Customer Engagement offerings; the PM team focused on empowering customer administrators, Security & Compliance teams, and Cisco’s partners to deploy and manage Webex; and the PM team responsible for ensuring Webex’s solutions are available to customers across all countries/markets and government sectors. Prior to re-joining Cisco, he was VP of Product at Truveta—a Seattle healthcare technology startup seeking to save lives with data.  At Truveta, Jono’s team built the core product that enabled healthcare data to be brought together from many disparate healthcare systems and sources, then harmonized and anonymized for the purposes of advanced clinical research at a scale never seen before—all while protecting patient privacy.

In this session, Lucas Hanson speaks about how Cisco Spaces enables modern enterprises to make their buildings smart.


Learn how Cisco Spaces leverages the power of Webex, Catalyst, and Meraki to deliver hybrid work outcomes. See a live demo of a smart workspace in action. We’ll cover the basics of Cisco Spaces and dive into the digital signage experience, rich maps, and outcomes related to Facilities manager pain points such as workspace occupancy, building environmental monitoring, and framework. We’ll also demo the new Webex Control Hub integration and discuss how we leverage devices to create safer, smarter, sustainable workspaces.

Speakers

  • Lucas Hanson
    Director, Cisco Spaces Product Management, Cisco

    Cisco

    Director, Cisco Spaces Product Management

    Lucas Hanson is a Director of Product Management for Cisco Spaces. Lucas and his team are responsible for supporting our customers in turning their buildings into Smart Spaces. His team enables Smart Spaces through integrations with Cisco infrastructure (Webex, Catalyst, and Meraki), managing a third party IoT sensor ecosystem and App Center, delivering Rich 3D maps, and developing applications focused on solving problems for Facility Managers and Real Estate planners. Lucas has spent over six years at Cisco. In addition to his current role, he has also held positions in business strategy and as a product manager for edge computing products. Before joining Cisco, Lucas spent two years as a Clinical Technology Manager at Kaiser Permanente and six years in the U.S. Army. He has an MBA from the University of San Francisco and a BS in Philosophy from the United States Military Academy.

With the popularity of hybrid work, employees are used to accessing cloud-hosted apps and services online or over a VPN to accomplish daily activities.


This puts the internet at the center of their digital experiences, and when issues arise, the IT team's lack of visibility makes it hard to troubleshoot. In this session, we'll share how ThousandEyes' internet and cloud intelligence technology helps companies rapidly diagnose and fix issues, ensuring employees enjoy optimum experiences and stay productive.

Speakers

  • Mohit Lad
    VP & GM, Cofounder & CEO of ThousandEyes

    Cisco

    VP & GM, Cofounder & CEO of ThousandEyes

    Mohit Lad is the vice president, general manager, and cofounder of ThousandEyes. ThousandEyes’ internet and cloud intelligence delivers deep visibility and insights into the digital delivery of applications and services over the internet. Acquired by Cisco in 2020, ThousandEyes was founded in 2010 by Mohit and Ricardo Oliveira with the vision to empower customers to see the internet and cloud as if it was their own environment. As businesses pursue digitization—adopting cloud services, SaaS applications, and software-defined networks—enterprises are faced with managing a complex ecosystem of services, networks, and providers that sit beyond their corporate perimeters. The combination of Cisco’s expertise in network and application performance with ThousandEyes’ visibility into the internet provides customers with unmatched, end-to-end visibility from campus networks to the internet, SaaS, and cloud-based services that are so critical to business but lie outside of enterprises’ direct control.

    Prior to ThousandEyes, Mohit received his PhD in Computer Science at UCLA where his research led to a better understanding of internet routing and networking protocols through modeling and creative visualizations, resulting in publication in top conferences and journals.

  • Niraj Gopal
    Head, Product Management, Webex Platform, Cisco

    Cisco

    Head, Product Management, Webex Platform

    Niraj Gopal is the Head of Product Management for the Webex Platform that powers meetings, messaging, calling, contact center, and devices. He and his team are focused on creating the most secure, private, and compliant collaboration solution that is easy to manage and enables IT administrators to do more with less.

    At Webex, Niraj envisioned and implemented the 360-degree approach to security, resulting in a best-of-breed ranking from the National Security Agency and recognition from numerous industry analysts.

    Niraj is accountable for the Local Webex Ladder of Excellence strategy and Webex expansion into new markets with initiatives like FedRAMP, Department of Defense IL-5, data sovereignty, and sovereign clouds.

    He has 20+ years of experience in enterprise software product management at leading technology companies and holds seven patents.

Hybrid collaboration offers many benefits, but also brings new complexities, with increased requirements for bandwidth, connectivity, application uptime, and access. Plus, you have to troubleshoot hundreds (or thousands) of sites at a moment’s notice. Learn how Webex, Meraki, and ThousandEyes together enable seamless, best-in-class hybrid work collaboration with industry-leading security, performance, and simplicity.

Speakers

  • Pratik Desai
    Product Marketing Manager, Cisco Meraki, Cisco

    Cisco

    Product Marketing Manager, Cisco Meraki

    Pratik Desai is a Product Marketing Manager at Cisco Meraki, where he is focused on helping deliver best-in-class hybrid cloud technology experiences. Prior to Cisco Meraki, Pratik served as Product Marketing Lead at late-stage startup HERE Technologies, where he helped launch offerings in mapping-as-a-service and digital twins. With over 12 years of experience spanning product development, product marketing, corporate finance, data science, and strategic alliances, Pratik continues to passionately solve problems at the intersection of society and technology. He earned his Masters in Business Administration and Masters in Public Policy from the University of Chicago.

Security is a critical foundation for successful collaboration in a hybrid world. Threats continually evolve and so must security solutions. Webex offers the most complete set of tools to help reduce risk and ensure compliance across the entire collaboration ecosystem, protecting users, content, applications, and devices—and we’re constantly innovating to offer unique solutions to new security challenges.


Come hear what’s new in Webex security and why we’re touted as “most secure” by industry analysts.

Speakers

  • Janaki Rao
    CTO, Premier America Credit Union

    Premier America Credit Union

    CTO

    Janaki Rao successfully coordinated with business owners, building and leading digital channels, omnichannel contact centers, IT software development, IT operations, IT infrastructure, and other related teams.

    Janaki has extensive IT background; he is an CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), and CISM (Certified Information Security Manager) certified professional to align IT teams for security auditing and compliance.

    He is also a technology leader and a certified technology professional in multiple areas (Microsoft, VMware, MS SQL, Cisco, AWS, Azure, data sciences and AI, and Oracle). He is an AWS Certified Solutions Architect as well as a Microsoft Certified Azure Solutions Architect.

    Janaki has extensive experience in building digital delivery channels (API/web/mobile/IVR), cloud-based contact centers, Symitar Core implementation, upgrades, and cloud computing.

  • Niraj Gopal
    Head, Product Management, Webex Platform, Cisco

    Cisco

    Head, Product Management, Webex Platform

    Niraj Gopal is the Head of Product Management for the Webex Platform that powers meetings, messaging, calling, contact center, and devices. He and his team are focused on creating the most secure, private, and compliant collaboration solution that is easy to manage and enables IT administrators to do more with less.

    At Webex, Niraj envisioned and implemented the 360-degree approach to security, resulting in a best-of-breed ranking from the National Security Agency and recognition from numerous industry analysts.

    Niraj is accountable for the Local Webex Ladder of Excellence strategy and Webex expansion into new markets with initiatives like FedRAMP, Department of Defense IL-5, data sovereignty, and sovereign clouds.

    He has 20+ years of experience in enterprise software product management at leading technology companies and holds seven patents.

  • Raj Kumar
    Director, Product Management, Webex Security & Compliance, Cisco

    Cisco

    Director, Product Management, Webex Security & Compliance

    Raj Kumar is a Director of Product Management with Webex. He and his team focus on Webex security, compliance, and identity management platform solutions, keeping users, applications, content, and devices protected. They develop solutions related to end-to-end encryption, key management, data loss prevention (DLP) and archival, legal hold, eDiscovery, and security policies and controls, along with authentication, authorization, and user lifecycle management. Additionally, he is responsible for driving cross-architecture solutions by bringing best-of-breed Cisco security portfolios within Webex and driving integration with third parties for enterprise-grade security, compliance, and IDaaS (identity as a service) solutions. He has 15+ years of enterprise product management experience at leading technology companies, including Microsoft, Amazon, and Oracle.

Hybrid work doesn't just make remote work more productive: It can do wonders back at the office. With more expressive and engaging video conferencing and whiteboarding tools and personalized shared spaces, office work can be richer, more focused, and more rewarding.

Speakers

  • Snorre Kjesbu
    SVP & GM, Webex Devices, Cisco

    Cisco

    SVP & GM, Webex Devices

    Snorre Kjesbu is Vice President and General Manager of Webex Devices at Cisco, leading a worldwide organization responsible for the collaboration devices business ranging from IP phones to immersive video systems. His passion for design with over 20 years of engineering experience are at the core of Snorre's belief in always providing authentic user experiences. Prior to his return to Cisco, Snorre was Executive VP of Design, Creation, and Fulfillment at BANG & OLUFSEN in Copenhagen. His résumé also includes SVP at Tandberg and being responsible for R&D on wireless communication at ABB. Snorre holds a Master of Science from the University of Bristol and has been a guest lecturer at the Stanford Network Research Center in Stanford University.

Learn how Webex devices make it easy for employees to collaborate with coworkers, customers, and partners in back-to-back calls and meetings with simple, one-button-to-join experiences, using whatever meeting app your team is comfortable with.

Speakers

  • Espen Løberg
    VP, Product Management, Cisco

    Cisco

    VP, Product Management

    Espen Løberg leads Product Management for Webex video devices. Espen joined Cisco with the acquisition of Tandberg in 2010, and since then he's managed Cisco's Video Conferencing and Telepresence business through several market transitions. When Espen isn’t passionately discussing the future of work, he enjoys spending time in the outdoors with family and friends. He holds a Master of Science from the Norwegian University of Science and Technology and lives and works in Oslo.

  • Richard Bayes
    Director, Product Management, Cisco

    Cisco

    Director, Product Management

    Rich Bayes is a Director of Product Management for Video Devices at Cisco. He has a wealth of expertise spanning over a decade in this industry. Rich is responsible for all experiences the Room and Desk video devices provide and how they can further complement the world of hybrid work. His passion is helping people connect and collaborate to achieve their greatest potential and using technology as a vehicle to progress that aim. Rich holds a Bachelor of Engineering degree in Network Security from Staffordshire University in the UK.

With work happening anywhere, you need devices that take the strain out of all-day meetings; reduce fatigue; and provide high-quality, authentic interactions whether people are working from home or in the office.


Join this session to see how Webex Desk devices and Cisco Phones and Peripherals help fuel the new era of collaboration.

Speakers

  • Roopam Jain
    VP, Research, Connected Work, Frost & Sullivan

    Frost & Sullivan

    VP, Research, Connected Work

    Roopam Jain is a Senior Analyst and VP of Research at Frost & Sullivan's Connected Work practice. She has 22 years of market analysis and strategic consulting expertise on next-generation collaboration technologies with particular expertise in video and team collaboration tools. She has closely followed market trends and customer adoption of collaboration technologies and has a deep understanding of user behaviors and challenges surrounding hybrid work. Roopam holds an MBA in Marketing Management from Baruch College, City University of New York.

Understand how workspace design can enable IT, HR, Real Estate, and Facilities teams to meet environmental, social, and governance goals. Discover workspace technology that helps optimize your work environment and enhance employee well-being.

Speakers

  • Mary de Wysocki
    VP & Chief Sustainability Officer, Cisco

    Cisco

    VP & Chief Sustainability Officer

    Mary de Wysocki has fifteen years of experience leading various corporate social responsibility (CSR), education, and sustainability initiatives for Cisco, and currently leads the company’s strategic direction on environmental sustainability and regeneration. Mary’s team creates and manages social and environmental impact initiatives, supports innovations that leverage technology and Cisco’s expertise to enable opportunity for all, and manages the company’s annual ESG (environmental, social, and governance) reporting and materiality analysis. Mary is a Trustee of the Cisco Foundation and Board Member of MIND Research Institute. She holds a Juris Doctor degree from Pace University Law School and a Bachelor of Arts degree in Government from Wheaton College.

  • Marte Sannesmoen
    Product Marketing Manager, Webex Devices, Cisco

    Cisco

    Product Marketing Manager, Webex Devices

    Marte is a Product Marketing Manager for Webex devices, based out of Oslo, Norway. She holds a MSc in Corporate Communications from the University of Amsterdam, and a BSc (Hons) in Psychology from the University of Manchester. She is passionate about telling stories about how technology can change the world for the better and help organizations meet their sustainability goals. When she is not working, you can find her hiking with her husky or enjoying a good book.

  • Chris Bottger
    Workplace Experience Leader, Cisco

    Cisco

    Workplace Experience Leader

    Chris Bottger leads the Workplace Experience Strategy for Webex Devices. He has 25 years of experience in video collaboration and also has background in building energy management systems (BEMS). Chris brings this BEMS experience together with video collaboration and IoT networking foundation to create a human machine interface (HMI) strategy that can drive users in real time to improve engagement and the overall workplace experience in a sustainable way. His goal is to empower customers to help accelerate the rise of the agile team, improve talent retention, and execute at the speed of a startup but at scale—all while optimizing the workplace, improving real-estate efficiencies, and increasing wellness in a secure and scalable environment.

This session is a can’t miss for those who want to simplify IT management and gain insights into every workspace. Learn how Webex devices and Control Hub form the dream combo: collaboration tools that work great in any location, managed by a single-pane-of-glass.


Need to perform an update? It’s incredibly smooth. Troubleshooting with hybrid teams? Undeniably simpler. And, with detailed analytics into device performance, leaders can make informed decisions when it comes to workspace investment.

Speakers

  • Odd Arild Skaflestad
    Director, Product Management, Cisco

    Cisco

    Director, Product Management

    Odd Arild Skaflestad is the Director of Product Management for Webex devices management and device integrations. He has been with Cisco since 2010 and has held several leader positions within Cisco's Oslo-based enginering team prior to his current role. Helping move the devices to a cloud-based offering has been one of the major focus areas over the last decade. Odd Arild holds a Master of Science in Telematics from the Norwegian University of Science and Technology.

  • Amy Watanabe
    Engineering Product Manager, Cisco

    Cisco

    Engineering Product Manager

    Amy Watanabe is the Product Manager for Device Management, Workspaces, and Analytics. Amy joined Cisco in 2019, coming from the startup scene in Oslo, Norway. In her previous role as the Head of Customer Success, she built her Customer Success organization from the ground up with a focus on three goals: a robust self service model, high retention, and high product adoption for our customers to grow and find success with our products. This experience gave her a solid foundation and successful working history within software as a service.

    Amy's roots are deep within the Midwest of the U.S.—Wisconsin, to be exact. She graduated cum laude with a bachelor's degree in Fine Arts with minor studies in Journalism & Anthropology from the University of Wisconsin-Milwaukee.

  • David Arnold
    Solution Architect, University of Wollongong

    University of Wollongong

    Solution Architect

    David is a results-driven Solution Architect and certified Webex Expert with demonstrated success in leading the design and deployment of medium to large-scale cloud, network, collaboration, security, building management, process control, and audio visual projects. With a strong background in network engineering and software development, David’s career expands over several industries including high-end security for hospitals, casinos, correctional facilities, and power plants; industrial wireless for underground heavy fleet mining operations; and the development of an automated continuous real-time monitoring platform to collect the data required to research, help map, and manage landslide susceptibility, as well as any hazards and risks to urban or major transport infrastructure such as roads or railways.

In this session, we'll show you how to prepare for the complexities of events at any scale—from simple webinars to matrixed, multi-track hybrid events.


Events work. They help build brand awareness, drive customer loyalty, and connect audiences around the world. But in this new Hybrid world of work and communications, it’s essential to plan and optimize for both in-person and virtual experiences.

Speakers

  • Cheryl Couris
    Director, User Experience Engineering, Cisco

    Cisco

    Director, User Experience Engineering

    Cheryl Couris is a design leader, storyteller, and creative problem solver passionate about using technology to build deep connection and inclusive communities.

We’ll explore how use cases, capability requirements, and engagement needs can help inform tool selection.


Not every event is the same⁠—at least they shouldn’t be. In this session, we’ll compare Webex Webinars and Webex Events and outline how your organization can deliver impactful webinars and events designed to connect employees, customers, and partners.

Speakers

  • Christina Torok
    Leader, Product Marketing, Cisco

    Cisco

    Leader, Product Marketing

    Christina Torok has been helping customers successfully adopt technology within their businesses for more than 15 years. In her current role at Webex, she leads the Webex Webinars and Events product marketing teams.

In this session, you’ll learn how to make your next webinar or event one that your audience loves.


Deliver polished, engaging content and high-quality virtual experiences during your next webinar, company all-hands, or conference. Get tips on how to leverage the built-in production, content management, and attendee engagement tools that Webex offers to make every event memorable.

Organizations rely on events to engage with customers, train employees, and drive business forward—but many organizations struggle to manage event applications across marketing, HR, operations, and other lines of business.


Join this session to learn how IT teams can support end-to-end technology with secure data management, improved engagement, and an event platform that gives stakeholders the tools required for any event type.

Speakers

  • Ian McGuigan
    Leader, Product Management, Webex Events, Cisco

    Cisco

    Leader, Product Management, Webex Events

    Ian McGuigan’s career started in financial technology, and he joined Webex Events (formerly Socio) as its first Product Manager in January of 2020. When the pandemic began soon after, he helped lead the then event mobile app company through a successful pivot to support virtual events, adding four products to the suite and launching hundreds of features to date. When he’s not leading the Product team, he enjoys golfing and hiking, and completed the grueling 24-hour trail relay, Ragnar, in Kentucky with his wife Faith and work teammates in May of 2021.

Over the past two years, the events industry has seen a lot of change. Attendee expectations have shifted, businesses are working with smaller event budgets, and people have become more selective about travel. In this new climate, event organizers have the opportunity to create more sustainable event strategies and personalized attendee experiences, and to better connect with audiences across the globe.

Speakers

  • Yarkin Sakucoglu
    Sr. Director, Webex Events, Cisco

    Cisco

    Sr. Director, Webex Events

    Yarkin Sakucoglu is on a mission to help organizations power virtual, hybrid, and in-person event success.

    The Forbes 30 Under 30 CEO started what is now Webex Events (formerly Socio) in 2016. Under Yarkin’s leadership, the company has evolved into one of the most forward-thinking end-to-end event management solutions.

    In July 2021, Cisco (NASDAQ: CSCO) acquired Socio to power the future of hybrid events. Cisco and Socio together are furthering their shared vision of transforming the event industry by creating the world’s first completely end-to-end hybrid event and meeting technology suite.

Hear how Broadridge, a global FinTech leader, is optimizing its collaboration environment and implementing a hybrid work strategy. See how they’re leveraging Webex devices and the Webex Suite with over 14,000 users in 40+ locations to take hybrid collaboration to the next level.

Speakers

  • Gaurav Verma
    VP, Customer Success, Cisco

    Cisco

    VP, Customer Success

    Gaurav Verma is the VP of Customer Success on the Cisco Collaboration team. Gaurav has a wealth of industry experience that he uses to drive high-velocity, customer-first adoption here at Cisco. He’s passionate about creating high-value customer experiences through the development of culture, by leveraging new strategies and technologies, and by undergoing fast-paced iterations.

Ensure your hybrid work strategy delivers on the goals of your business. In this session, we'll show how to leverage the Webex portfolio to optimize employee onboarding, enhance company culture, and empower your workforce by providing flexible, inclusive, and integrated workflow experiences.


We’ll demonstrate how to create a comprehensive adoption strategy including how to measure Webex ROI and translate that into revenue or cost savings that impact your business' bottom line.

Speakers

  • Caroline Stroud
    Leader, Journey Development, Cisco

    Cisco

    Leader, Journey Development

    Caroline Stroud leads the digital strategy and customer journey team for Webex Customer Success. Caroline is known for untangling complex business challenges by facilitating workshops that identify systematic challenges and business opportunities.

    Caroline recently worked with a team of experts and Webex customers across all industries, geographies, and sizes to launch the Webex Customer Success Guide, which outlines how to drive adoption of any Webex product, feature, or use case. These strategies make it easy for any organization to achieve success in their workplace transformation.

    Caroline’s passion for people, coaching, and experience design inspires her work. Her mission is to empower workplaces to harness the power of Webex to be more creative, inspiring, and caring.

  • Mack Loyd
    Customer Success Manager, Cisco

    Cisco

    Customer Success Manager

    Mack Loyd has been a Customer Success Manager for over three years, helping customers achieve their business outcomes with Cisco Collaboration products. Specifically, he has provided personalized Webex adoption experiences for top commercial accounts in the financial services, healthcare, engineering, utilities, and agriculture industries. Prior to Cisco, Mack was a Collaboration Specialist in the education industry, providing guidance to departments in selecting the appropriate collaboration software and hardware. In addition, he was a Business Relationship Manager focused on strengthening the relationship between IT and other departments to ultimately align initiatives and maximize business value. His experience and customer-obsessed mentality have provided a helpful perspective for customers.

It’s time to simplify adoption for all. In this session, you’ll learn about how our Customer and Partner Success Managers can provide guidance—including onboarding support, in-product coaching, and training—as you successfully roll out Webex and unlock its full potential. Plus, access our free digital content and on-demand resources that will help you create a hybrid work strategy that fits your company’s unique priorities.

Speakers

  • Molly Dubow
    Digital Strategist, Webex Customer Success, Cisco

    Cisco

    Digital Strategist, Webex Customer Success

    Molly Dubow has 18 years of experience as a SaaS thought leader, driving customer-first adoption and customer evangelization. Her expertise is in designing, implementing, and measuring the efficacy of customer success programs that focus on customer outcomes, while elevating the voice of the customer to accelerate product innovation and design.

  • Gaurav Verma
    VP, Customer Success, Cisco

    Cisco

    VP, Customer Success

    Gaurav Verma is the VP of Customer Success on the Cisco Collaboration team. Gaurav has a wealth of industry experience that he uses to drive high-velocity, customer-first adoption here at Cisco. He’s passionate about creating high-value customer experiences through the development of culture, by leveraging new strategies and technologies, and by undergoing fast-paced iterations.

Webinars offer inclusive, accessible experiences for attendees and they can also be great for your budget. However, these virtual gatherings are becoming increasingly sophisticated, and you’ll need thoughtful preparation to make sure your event stands out. Covering everything from day-of coordination to technical requirements and more, this session goes behind the scenes to give you strategies for planning webinars at scale.

Speakers

  • Aaron Oden
    Technical Marketing Engineer, Cisco

    Cisco

    Technical Marketing Engineer

    Aaron Oden is a Technical Marketing Engineer with Cisco Collaboration and has over 15 years of experience in the Collaboration portfolio, specializing in its video devices and Webex software suite. Driven by the belief that positive attitudes lead to positive outcomes, he takes pride in providing the best in-person and virtual collaboration tools possible. Aaron is an accomplished public speaker with a talent for communicating across multiple professional groups, including C-level executives, sales professionals, and development engineers. In addition to his role at Cisco, Aaron also enjoys urban exploration, sci-fi/fantasy novels, food tourism, and expressing creativity through culinary creations. Aaron holds a Bachelor of Science in Computer Engineering from the University of Florida with minors in Business, Sales Engineering, and Mathematics.

  • Kara Barclay
    Technical Marketing Engineer, Webex Production Services, Cisco

    Cisco

    Technical Marketing Engineer, Webex Production Services

    As a member of the Webex team since before its acquisition by Cisco, Kara Barclay has fulfilled many roles within Production Services, the white-glove professional services organization for Webex Webinars/Webcasts, Meetings, and Trainings. After several years on the production side, working with Webex customers to deliver everything from small-scale trainings to CEO town halls for Fortune 50 companies, she made the move to an Operations role. This allows Kara to use her extensive Webex delivery knowledge to develop new products for Production Service, develop training on integrating the enhanced Webinars feature set into delivery best practices, while working with the Product Management organization on enhancements to Webex Webinars for more efficient and effective event management.

In this session, you’ll get a glimpse into how businesses can deliver contextual, personalized customer journeys via the right channel, using the right resource, to address the right customer need, every time.


Customers are on your side. Really. They want things to work. They want to be delighted with their experience with you and your brand⁠—not only while interacting your contact center team, but also before they get there and after they leave. Customers want to be heard. They want to engage on their own terms on any mode of communication. Sometimes they’re happy with self-service; sometimes they need to connect with a person. They love it when you can anticipate issues and proactively reach out to them. This is the future of customer experience.

Speakers

  • Jono Luk
    VP, Product Management, Cisco

    Cisco

    VP, Product Management

    Jono Luk is Vice President of Product Management with Webex. This is Jono’s second tour of business with Webex! He currently runs several teams in the Webex business including the Product Management (PM) group that delivers Webex’s Contact Center and Customer Engagement offerings; the PM team focused on empowering customer administrators, Security & Compliance teams, and Cisco’s partners to deploy and manage Webex; and the PM team responsible for ensuring Webex’s solutions are available to customers across all countries/markets and government sectors. Prior to re-joining Cisco, he was VP of Product at Truveta—a Seattle healthcare technology startup seeking to save lives with data.  At Truveta, Jono’s team built the core product that enabled healthcare data to be brought together from many disparate healthcare systems and sources, then harmonized and anonymized for the purposes of advanced clinical research at a scale never seen before—all while protecting patient privacy.

In this session you’ll see how Webex Contact Center empowers businesses—ready to gain competitive advantage—with the tools to create memorable customer engagement.


Customer experience (CX) is fast becoming the top competitive differentiator in the marketplace—outweighing brand, product quality, and sometimes even price. As customer expectations evolve, the businesses that harness the right technology to enable superior experiences for their customers will be the ones that thrive.

Speakers

  • Padmini Krishnan
    Product Manager, Webex Contact Center, Cisco

    Cisco

    Product Manager, Webex Contact Center

    Padmini Krishnan is a Product Manager for Webex Contact Center. She was previously a Product Manager in the Webex devices group, building next generation collaboration devices and creating deeper integrations with the Webex platform. Prior to that, she spent seven years in software engineering. She holds a Master's degree in Computer Networks from the University of Massachusetts Amherst and an MBA from the University of Texas McCombs School of Business.

Over the past three years, organizations have raced to keep up with significant changes to business operations and work environments. These advancements forced companies to embrace innovation and accelerate their digital transformations.


For many customers, Webex Contact Center was a key piece of this massive shift. It allowed them to deliver a more modern and personalized customer experience. Join this session to hear about the challenges some of these businesses faced, and the results that Webex Contact Center helped them achieve.

Speakers

  • Zack Taylor
    Director, Strategic Communications, Webex Contact Center, Cisco

    Cisco

    Director, Strategic Communications, Webex Contact Center

    Zack Taylor is the Director of Strategic Communications for Webex Contact Center. In this role, he is responsible for planning, development, and communication of a group of business-relevant customer care solutions based on Cisco’s Contact Center portfolio.

    Prior accountabilities include roles in AT&T’s Global Sales Channel, where he was a Global Account Manager in the Financial Services and Banking Industry and Integrated Solutions organizations. Zack was also Avaya’s Contact Center portfolio General Manager, and a founding member of its Global Strategic Solutions team, and a principal for the firm’s Customer Contact Council.

Good customer experience depends on the agents who are working behind the scenes. With better tools and more accessible data, agents become more empowered to deliver interactions that leave customers happy and satisfied. Join this session to learn how to transform your contact center with AI-powered features that can improve the efficiency of both agents and supervisors.

Speakers

  • Chris Rowen
    VP, Engineering, Cisco

    Cisco

    VP, Engineering

    Chris Rowen is a Silicon Valley entrepreneur and technologist known for his groundbreaking work developing RISC microprocessors, domain-specific architectures, and deep learning-based software.

    As VP of Engineering, Collaboration AI, Chris leads an engineering and product team focused on building smarter, clearer, and more seamless speech, audio, visual, and relationship intelligence experiences.

    Before joining Cisco, Chris was the cofounder and CEO of speech science technology company BabbleLabs, which was acquired by Cisco in 2020. Prior to that, he founded the processor licensing company Tensilica, and led it as CEO before it was sold to Cadence in 2013.

    Chris holds more than 40 U.S. and international patents, an MSEE and PhD in electrical engineering from Stanford, and a BA in physics from Harvard. He was recognized in 2015 as an IEEE Fellow for his work in microprocessor architecture.

  • Jim Lundy
    Founder, CEO, & Lead Analyst, Aragon Research

    Aragon Research

    Founder, CEO, & Lead Analyst

    Jim Lundy is the founder and CEO of Aragon Research. Jim also serves as the lead analyst for collaboration, content management, content analytics, digital workplace, learning, and sales engagement. Jim has over 30 years of technology and management experience as a vendor, user, and analyst. Jim spent 12 years at Gartner where he formed and led the collaboration and social software research team and also served as lead analyst for enterprise content management (ECM) and corporate learning. Jim has extensive experience in product strategy, development, and go-to-market plans. Prior to founding Aragon Research, Jim was the VP/General Manager of the collaboration business unit at Saba Software. Jim also spent 15 years at Xerox in a variety of software and hardware sales and marketing positions. Jim has a BS in finance from Penn State University.

Tune in to learn more about how partnering with a single vendor for your business needs can ultimately create the best customer experience.


We’ll explore the benefits of bringing together the full power of Cisco, Webex, and over twenty years of contact center industry experience.

Speakers

  • Janaki Rao
    CTO, Premier America Credit Union

    Premier America Credit Union

    CTO

    Janaki Rao successfully coordinated with business owners, building and leading digital channels, omnichannel contact centers, IT software development, IT operations, IT infrastructure, and other related teams.

    Janaki has extensive IT background; he is an CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), and CISM (Certified Information Security Manager) certified professional to align IT teams for security auditing and compliance.

    He is also a technology leader and a certified technology professional in multiple areas (Microsoft, VMware, MS SQL, Cisco, AWS, Azure, data sciences and AI, and Oracle). He is an AWS Certified Solutions Architect as well as a Microsoft Certified Azure Solutions Architect.

    Janaki has extensive experience in building digital delivery channels (API/web/mobile/IVR), cloud-based contact centers, Symitar Core implementation, upgrades, and cloud computing.

  • Jono Luk
    VP, Product Management, Cisco

    Cisco

    VP, Product Management

    Jono Luk is Vice President of Product Management with Webex. This is Jono’s second tour of business with Webex! He currently runs several teams in the Webex business including the Product Management (PM) group that delivers Webex’s Contact Center and Customer Engagement offerings; the PM team focused on empowering customer administrators, Security & Compliance teams, and Cisco’s partners to deploy and manage Webex; and the PM team responsible for ensuring Webex’s solutions are available to customers across all countries/markets and government sectors. Prior to re-joining Cisco, he was VP of Product at Truveta—a Seattle healthcare technology startup seeking to save lives with data.  At Truveta, Jono’s team built the core product that enabled healthcare data to be brought together from many disparate healthcare systems and sources, then harmonized and anonymized for the purposes of advanced clinical research at a scale never seen before—all while protecting patient privacy.

  • Maribel Lopez
    Founder & Principal Analyst, Lopez Research

    Lopez Research

    Founder & Principal Analyst

    Maribel Lopez is the founder of Lopez Research, a market research and strategy consulting firm. Currently her firm researches artificial intelligence, mobile, IoT, and enterprise digital transformation. Her clients range from startups to global firms, including 10 of the Fortune 30.

    Maribel is also the author of the John Wiley & Sons book Right-Time Experiences, a contributor to Forbes, and host of the podcast Reimagine Hybrid Work.

    She's also the founder of the Data for Betterment Foundation, a nonprofit that helps individuals and businesses understand how to prepare for new roles as companies embrace new future of work technologies.

    Prior to founding Lopez Research, Maribel gained her expertise by working at Motorola, International Data Corp., Shiva Corporation, and Forrester Research. Follow her on Twitter @MaribelLopez, on LinkedIn, and on Forbes.

In this session, you’ll learn how a centralized cloud communications platform can deliver smarter, digital-first customer interactions, support the composable enterprise, and improve innovation by simplifying CX development within IT and line of business teams.


Great customer experience (CX) is essential for growth: Consumers rank CX equal to price in importance when it comes to being a repeat customer. This emphasis on CX translates to increasing pressure on IT. Cloud Communications Platform as a Service (CPaaS) is a proven way to successfully accelerate digital transformation and drive omnichannel communications to deliver end-to-end customer journeys.

Speakers

  • Sudarshan Dharmapuri
    VP, Product Management, Webex CPaaS Solutions, Cisco

    Cisco

    VP, Product Management, Webex CPaaS Solutions

    Sudarshan Dharmapuri is VP Product Management for Webex CPaaS Solutions, previously imimobile. Sudarshan has a proven track record of conceptualizing, defining, building, and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and imimobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in the Silicon Valley. Sudarshan holds an MBA from the Haas School of Business at UC Berkeley, as well as master’s and bachelor’s degrees in computer science.

  • Robin Gareiss
    CEO & Principal Analyst, Metrigy

    Metrigy

    CEO & Principal Analyst

    Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers.

    For 25+ years, Robin has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors.

    Robin leads Metrigy’s Digital Transformation and Digital Customer Experience research. She also is a widely recognized expert in the communications field, with specialty areas of contact center, AI-enabled customer engagement, customer success analytics, and UCC.

    Before starting Metrigy, Robin was President and Cofounder of Nemertes Research. Prior to that, she shaped technology and business coverage as Senior News Editor of InformationWeek. She also served in a variety of capacities at Data Communications and CommunicationsWeek magazines.

    She earned a Bachelor of Science degree in journalism from the University of Illinois and lives in Illinois.

Learn how a Cloud Communications Platform as a Service (CPaaS) and digital messaging channels can drive ROI by increasing customer engagement, driving revenue growth and operational efficiencies, and reducing costs.


The CPaaS market is rapidly growing as businesses realize they need to invest in a centralized platform to successfully manage their interactions with customers across multiple channels. However, with competing priorities for spend, IT and CX transformation leaders are often challenged with proving the ROI to justify this investment.

Speakers

  • Charlotte Jewsbury
    Director, Marketing, Webex CPaaS Solutions, Cisco

    Cisco

    Director, Marketing, Webex CPaaS Solutions

    Charlotte Jewsbury heads up Webex CPaaS Solutions marketing at Cisco and is currently focused on delivering marketing initiatives to support the need to change how organizations interact with their customers and enabling them to have seamless end-to-end customer journeys that deliver smarter, richer customer experiences. In this role, she focuses on strategy, product and content marketing, digital marketing, and demand generation to help enterprises utilize next-generation technology such as Webex’s cloud communications platform (CPaaS) to power business change.

    Prior to joining Cisco, Charlotte held marketing leadership roles within the technology and telcommunications industries. As an experienced B2B marketer, she has a deep understanding of enterprises globally, having worked in this space for over a decade.

  • Ramy Riad
    Head, Future Messaging, Cisco

    Cisco

    Head, Future Messaging

    Ramy Riad leads the global future digital messaging strategy for the Webex cloud communications platform (CPaaS) solution. Ramy is passionate about creating multi-channel customer experiences and ensuring richer, smarter customer interactions.

    With more than a decade's experience in telecommunications, Ramy works with global operator groups and governing bodies as well as messaging providers to truly shape the future of business messaging.

All organizations face unique challenges while trying to acquire, engage, and retain customers within difficult market conditions. Identifying an advantage over the competition can go a long way in creating customer loyalty.


Going forward, enterprises should make investments to ensure their customer experience is a competitive differentiator.


In this session, you’ll learn how businesses are evolving their customer journeys, and the steps they’ve taken to create memorable customer interactions.

Speakers

  • Jay Patel
    VP & GM, Webex CPaaS Solutions, Cisco

    Cisco

    VP & GM, Webex CPaaS Solutions

    Jay Patel is the VP and GM of Webex CPaaS Solutions (previously imimobile) and is working to combine imimobile platforms with relevant Webex technology to create solutions that help clients deliver the world's best customer experiences. Jay helped start IMImobile PLC and as CEO led it to a successful IPO in 2014 and then to the acquisition by Cisco in 2021. Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the boards of private and public companies and has led several investments and exits.

    Prior to IMImobile, Jay cofounded Spark Ventures plc (an early stage venture capital firm) and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics, and social justice.

Customer expectations are ever evolving, and they want to interact with businesses on the channels they most commonly use.


In this session, our industry experts will talk about how customers are utilizing digital channels to better connect with their customers and build relationships.


Join us to learn about how digital messaging channels enable rich, personalized interactions that can futureproof your business in the rapidly changing communication landscape.

Speakers

  • Ramy Riad
    Head, Future Messaging, Cisco

    Cisco

    Head, Future Messaging

    Ramy Riad leads the global future digital messaging strategy for the Webex cloud communications platform (CPaaS) solution. Ramy is passionate about creating multi-channel customer experiences and ensuring richer, smarter customer interactions.

    With more than a decade's experience in telecommunications, Ramy works with global operator groups and governing bodies as well as messaging providers to truly shape the future of business messaging.

  • Craig Lennon
    Strategic Negotiator, Google

    Google

    Strategic Negotiator

    Craig Lennon leads Google’s interconnection efforts for Voice and SMS globally. He is also responsible for all business channel partnerships in support of Google's communications products and services. Craig currently serves as a founding member of the Advisory Board for Somos (the registry administrator for toll-free numbers in North America) and was appointed by the FCC to the North American Numbering Council (NANC) in 2017. Craig leads a number of Google's engagements with industry stakeholders including trade associations, standards committees, and government agencies and holds a patent for internet protocol (IP) telephony technology. Prior to joining Google, Craig served in various positions in business development, carrier operations management, public policy, and finance.

As businesses face the challenge of providing automated customer journeys to deliver rich, personalized experiences, the solution of choice is Communications Platform as a Service (CPaaS).


With CPaaS, organizations can transform business communications across all channels that customers expect and integrate them with existing business systems.


Join this session to learn how companies are realizing operational and cost efficiencies while also leveraging the real-time integration capabilities, low-code tools, and programmable APIs of CPaaS to give customers the proactive, automated, and personal interactions that they crave.

Speakers

  • David Jennings
    Head, Global Sales Engineering, Cisco

    Cisco

    Head, Global Sales Engineering

    Dave Jennings leads the Sales Engineering team responsible for pre-sales opportunity, business requirements analysis, and solution design. He thrives on helping large enterprises understand how our products and solutions can fit into their existing technology ecosystem and digital strategy to solve their specific business problems, with customer experience at the heart. A passionate technologist, Dave develops solutions that take friction out of the customer journey to create the most seamless experience possible using the latest in digital technology such as automation, orchestration, AI, and NLP. He understands the challenges businesses face in the new digital revolution where it is becoming increasingly difficult to match consumer expectations, emulate digital-disruptors, and meet the need for technology to be agile and scalable in order to adapt and innovate quickly.