Frequently Asked Questions

Visit our tickets page to learn more about our different in-person registration packages.

If you experience any issues, contact the WebexOne Registration Support team at: webexone@external.cisco.com.

Conference Pass

• Early Bird: $599 | May–July 17
• Advance: $699 | July 18–September 4
• Last Chance: $799 | September 5–October 8

Conference Pass + Training (includes access to the full event plus technical training classes and hands-on labs)

• Early Bird: $999 | May–July 17
• Advance: $1,099 | July 18–September 4
• Last Chance: $1,199 | September 5–October 8

Access to the Technical Training Program at WebexOne requires a training pass.

There are no ticket options that include only the training & hands-on labs program alone. Training passes have historically sold out, so we suggest you register early to be sure you secure yours.

Fairmont Austin

The Group Rate at the Fairmont Austin is $295/night + taxes and fees.

Please note that while WebexOne is held at the Fairmont Austin, the venue has a limited number of rooms and can’t accommodate all attendees. We highly recommend registering and booking your hotel early if you wish to stay at the Fairmont, as these rooms will sell out quickly.

Please note that Austin City Limits, an iconic music festival held in Zilker Park, is taking place directly before and after WebexOne. Hotel rooms in the area may be limited, so plan ahead.

No. There’s no option to use CLCs as a payment option for WebexOne tickets for 2026.

Yes. Government and Public Sector tickets for WebexOne are already offered at a significantly discounted rate as a benefit for both the Conference and Conference + Training tickets. These ticket prices are valid across all dates, pending availability.

Government/Public Sector Prices:

• Government/Public Sector Conference Pass = $249
• Government/Public Sector Conference Pass + Training = $649

During registration, choose one of the Government options from the "What industry are you in?" drop-down question.

Please note: Cisco complies with all applicable gifting and discount regulations for Government and Public Sector accounts. Discount codes cannot be applied to these passes, and all pricing must adhere to relevant policies and requirements. This ensures compliance with Cisco's Gift, Travel, and Entertainment (GTE) Policy, and avoids potential conflicts of interest.

We’ve made it easy to demonstrate the value and ROI of WebexOne. Download our Justification Email Template, which outlines the key benefits of the technical training, networking, and innovation sessions you'll experience. Simply customize the template with your specific professional goals and share it with your leadership team for approval.

Download the Template Here.

The WebexOne Conference Pass includes access to the main conference activities, beginning with our Opening Reception on Tuesday evening, October 6, and ending Thursday afternoon, October 8.

The Conference Pass includes:

• Live keynotes & breakout sessions
• Access to the Innovation & Solutions Showcase
• Access to hotel room block & pricing (as available)
• Access to our meeting program with executives & product experts
• Opening Reception & evening celebration
• Webex Customer Awards Ceremony
• Complimentary breakfast and lunch Wednesday and Thursday
• Virtual content
• In-venue activities, experiences, networking, and more!

The WebexOne Conference Pass + Training includes access to everything in the Conference Pass as well as the Technical Training Program, beginning Monday morning, October 5 and ending Thursday afternoon, October 8.

Specifically, the Conference Pass + Training includes:

• Four days of the Technical Training Program classes and labs
• Multiple classes with options for every level of learner, covering foundational knowledge, advanced administration, and architecture around key concepts and topics, including:
  • AI
  • Webex Calling
  • Webex Contact Center
  • Webex Connect
  • Cisco Devices
  • Apps & integrations and Webex Developer
  • Webex Control Hub
  • Webex Suite
  • Microsoft integrations
  • Interoperability
  • Best practices and planning for migrations to the cloud
  • Troubleshooting
  • And more!
• Exclusive training attendee networking reception with instructors
• All WebexOne 2026 programming, including:
  • Live keynotes & breakout sessions
  • Access to the Innovation & Solutions Showcase
  • Access to hotel room block & pricing (as available)
  • Access to our meeting program with executives & product experts
  • Opening reception & evening celebration
  • Webex Customer Awards Ceremony
  • Complimentary breakfast and lunch (Monday through Thursday)
  • Virtual content
  • In-venue activities, experiences, networking, and more!

Yes, WebexOne will offer both in-person and virtual ticket options to accommodate your specific needs. The Virtual Pass will launch closer to the September event.

Current regulations prevent the Virtual Pass within Webex Events to be offered in the following areas:

• Cuba - CU
• Iran - IR
• North Korea - KP
• Russian Federation - RU
• Sudan - SD
• Syrian Arab Republic - SY
• China - CN
• Belarus - BY

You can find a detailed list of country availability here.

No. The training & hands-on labs program will only be offered for in-person attendees and is not available to those with a Virtual Pass or On-Demand Pass.

Yes, creating a registration account is an essential step in the process. It provides you with secure access to the attendee portal, where you can manage your registration and hotel reservations and access your ticket receipt.

We recommend that you use the same email address as your Webex account (if you have one) to create your Registration Account. This will allow for seamless access to the WebexOne app in September, which requires a Webex account to log in.

If you experience any issues, contact the WebexOne Registration Support team at: webexone@external.cisco.com.

You may be trying to log in with an account not associated with this year’s event. You’ll need a new registration account to complete your registration this year.

If you’re trying to reset the registration account password you created this year, be sure to check your spam folder for the email.

If you experience any issues, contact the WebexOne registration support team at: webexone@external.cisco.com.

If you need to reset your password, follow these steps:

• Click the "Forgot Password?" link on the WebexOne 2026 log in page. Enter the email address associated with your account and request a password reset. You will receive an email with a unique link.
  • If you are an exhibitor or external speaker, please contact the WebexOne registration support team for assistance at: webexone@external.cisco.com.
• If you do not receive an email, you do not have a WebexOne 2026 account and must create an account to register.
• Please note: The link in the email expires in 15 minutes. After the link expires, it will redirect you to a page where you will need to restart the process by entering your email address again to request a new reset link. Do not share this link with anyone.
• When setting your new password, ensure it meets the following requirements:
  • a lowercase letter (a-z)
  • an uppercase letter (A-Z)
  • a number (0-9)
  • a special character (!@#$%)
  • at least 12 characters

For further assistance, contact the WebexOne Registration Support team at: webexone@external.cisco.com.

Once your registration is complete, you’ll find an "Add to Calendar" link in your confirmation email. This link works with Outlook, Google, and Apple calendars.

The WebexOne Attendee Portal is where you can manage your in-person registration and hotel reservations and access your ticket receipt. Access your WebexOne Attendee Portal here.

To update your registration information, contact the WebexOne Registration Support team at: webexone@external.cisco.com.

After registering for WebexOne, your confirmation will include an automatic payment receipt. You can also access your ticket receipt via the WebexOne Attendee Portal here.

If a registration fee was paid, cancellations made before July 31 will receive a full refund. Cancellations made after July 31, including no-shows, are ineligible for refunds. At any time, you are welcome to send an alternate to the event in your place. In the event you intend to send an alternate, advance written notice is required, and any alternates sent in your place will be required to agree to these terms and conditions.

We are unable to process refunds of a previously purchased ticket in order for you to re-register using a different discount code. If you receive a discount code that offers a greater discount than the one you used during registration, you are welcome to share with your team to encourage their participation in the event.

For virtual registration, no cancellation is necessary. It is encouraged that you stay registered so you can still access the on-demand sessions following the event.

Of course! All attendees joining the in-person experience will be able to connect using the WebexOne 2026 mobile app. Expect an email this September with instructions on how to start building your personalized experience in the WebexOne app.

Please note: To access the app, you'll need a Webex account that matches your registration email. If you need to update your registration email or create a free Webex account, please contact support in advance.

Once the WebexOne 2026 app is available, we’ll notify attendees via email to start building their personalized event experience, including their agenda.

The WebexOne in-person ticket payment is by credit card only.

Yes, alcohol will be served at our evening events. You must be 21 years of age to attend WebexOne.

WebexOne strives to accommodate all attendees’ needs where possible. If you have any dietary restrictions, please include that information during the registration process. Also include any special accommodation you may need (hearing, vision, mobility, etc.) during the event.

Fairmont Austin

Learn more about the Fairmont Austin’s accessibility information here.

For more information about the physical features of the accessible rooms, common areas, or special services relating to a specific disability, call +1 512-600-2000.

For any issues with registration, housing, mobile app, or more, contact the WebexOne Registration Support team at: webexone@external.cisco.com.

The WebexOne Technical Training Program offers deep-dive technical classes, hands-on labs, and expert-led sessions designed to help IT professionals, administrators, and partners master the Webex and Cisco collaboration ecosystem, including AI integrations, cloud calling, and workspace design.

On-site registration and badge pick-up will begin Sunday afternoon, October 4. If you arrive in Austin early, beat the rush and come pick up your badge!

The WebexOne Technical Training Program kicks off on Monday morning, October 5, and is scheduled to run through Thursday afternoon, October 8.

Training is specifically geared toward Webex customer and partner administrators, engineers, and IT staff who are responsible for managing and architecting collaboration solutions. There are also foundational courses offered that are geared to new users or those interested in learning more about how the products work. It is ideal for those looking for "under-the-hood" technical knowledge and practical implementation skills.

The WebexOne Conference Pass + Training includes access to everything in the Conference Pass as well as the Technical Training Program, beginning Monday morning, October 5 and ending Thursday afternoon, October 8.

The Conference Pass + Training includes:

• Four days of the Technical Training Program classes and labs
• Multiple classes with options for every level of learner, covering foundational knowledge, advanced administration, and architecture around key concepts and topics, including:
  • AI
  • Webex Calling
  • Webex Contact Center
  • Webex Connect
  • Cisco Devices
  • Apps & integrations and Webex Developer
  • Webex Control Hub
  • Webex Meetings, Messaging
  • Microsoft integrations
  • Interoperability
  • Best practices & planning for migrations to the cloud
  • Troubleshooting
  • And more!
• Exclusive training attendee networking reception with instructors
• Capture the Flag walk-in labs
• All WebexOne 2026 programming, including:
  • Live keynotes & breakout sessions
  • Access to the Innovation & Solutions Showcase
  • Access to hotel room block & pricing (as available)
  • Access to our meeting program with executives & product experts
  • Opening reception & evening celebration
  • Webex Customer Awards Ceremony
  • Complimentary breakfast and lunch Monday through Thursday
  • Virtual content
  • In-venue activities, experiences, networking, and more!

Yes, attendees of the WebexOne Technical Training Program can earn Continuing Education (CE) credits to apply toward maintaining or re-certifying their Cisco technical certifications.

Similar to the training and credits offered at Cisco Live events, each training class and lab will clearly display the number of CE credits you can earn. This information is outlined on the event website and agenda builder within the WebexOne app.

You’ll earn Cisco CE credits for every class and lab you complete at WebexOne. Please note that these credits will be processed and should appear in your Cisco account within two to three weeks after the event.

To qualify for CE credits, participants must meet the attendance requirements. The CE program is available to individuals with active Cisco certifications at the associate, specialist, professional, or expert levels.

For more information on the Cisco CE program, view this user guide.

After registration, you’ll receive an email with details on the launch of the Training Agenda Builder.

The Agenda Builder goes live on September 10 at 11 am ET / 3 pm GMT, allowing all Training pass holders to select one lab to ensure equitable access for everyone.

Starting September 16 at 11 am ET / 3 pm GMT, the lab limit lifts, allowing you to select additional labs on a first-come, first-served basis, subject to availability.

The Capture the Flag program also returns for 2026, offering a walk-in lab experience for Training pass holders—no prior registration required!

This registration process is designed to provide equitable access to labs while also allowing flexibility for additional selections and participation in the Capture the Flag gamified hands-on labs.

Training pass holders may add as many classes to their agenda as the schedule and class capacity limits allow. However, you can’t add overlapping Training sessions. Once class attendance reaches capacity, you’ll no longer have the option to add the class to your agenda.

For any class that has reached capacity in the Agenda Builder, there will be the option to form a line/queue outside of the classroom. At five minutes past the start of the class, we’ll let those in line fill any open seats from registered attendees who haven’t checked in.

After the initial lab selection period starting September 10 at 11 am ET / 3 pm GMT, in which each Training pass holder will be permitted to select one lab, Training pass holders may add as many labs to their agenda as the schedule and lab capacity limits allow. Again, you can’t add overlapping Training labs. Once lab attendance reaches capacity, you’ll no longer have the option to add the lab to your agenda.

For any lab that has reached capacity in the Agenda Builder, there will be the option to form a line/queue outside of the lab room. At five minutes past the start of the lab, we’ll let those in line fill any open seats from registered attendees who haven’t checked in.

Additionally, the Capture the Flag program is returning for WebexOne 2026, allowing a walk-in lab experience for Training pass holders.

The Agenda Builder goes live on September 10 at 11 am ET / 3 pm GMT, allowing all Training pass holders to select one lab to ensure equitable access for everyone.

Starting September 16 at 11 am ET / 3 pm GMT, the lab limit lifts, allowing you to select additional labs on a first-come, first-served basis, subject to availability.

We’ll notify all registered Training pass holders by email with information leading up to the launch of the Training Agenda Builder.

No. For the Training classes and labs, you’ll need to make all selections from our special Technical Training Agenda Builder, accessible via your WebexOne 2026 Attendee Portal this September.

Your Training agenda will be visible in the WebexOne app, but all selections and changes will occur in the Technical Training Agenda Builder only. We’ll send detailed instructions by email to all registered Training pass holders.

Conference Pass + Training (includes access to the full event plus technical training classes and hands-on labs)

• Early Bird: $999 | May–July 17
• Advance: $1,099 | July 18–September 4
• Last Chance: $1,199 | September 5–October 8

Yes. We offer Government and Public Sector tickets for both the Webex One Conference and Conference + Training  at a significantly discounted rate. These ticket prices are valid across all dates, pending availability.

Government/Public Sector Prices:

• Government/Public Sector Conference Pass + Training: $649

During registration, choose one of the Government options from the "What industry are you in?" drop-down question.

Please note: Cisco complies with all applicable gifting and discount regulations for Government and Public Sector accounts. Additional discount codes cannot be applied to these passes, and all pricing must adhere to relevant policies and requirements. This ensures compliance with Cisco's Gift, Travel, and Entertainment (GTE) Policy, and avoids potential conflicts of interest.

To access the training program, you must purchase a Conference Pass + Training ticket. Standard Conference Passes or Virtual Passes do not include access to the technical training courses or hands-on labs.

No. There’s no option to use CLCs as a payment option for WebexOne tickets for 2026.

No. The training courses and hands-on labs will only be offered for in-person attendees and are not available to those with a Virtual Pass or On-Demand Pass.

For any lab that has reached capacity in the Agenda Builder, you’ll have the option to form a line/queue outside of the lab room. At five minutes past the start of the lab, we’ll let those in line fill any open seats from registered attendees who haven’t checked in. This has proven to be a successful and effective process in past years.

Capture the Flag (CTF) labs are gamified, self-directed learning environments designed to provide hands-on technical experience in aligning to WebexOne collaboration outcomes. They offer a walk-in format where participants can join during designated training hours, select a technical lab of their choice, engage in learning and building activities, and earn points. The program is flexible, allowing learners to fill gaps in their schedule or explore if they missed a scheduled lab. At the end of the program, participants who score highest on the leaderboard can win prizes, though the labs are also valuable for those simply looking to enhance their skills.

No, the training sessions are only available for attendees in person at the event. Training will not be available to attendees that sign up for the free Virtual Pass.

Located approximately 10 miles from the Fairmont Austin, Austin-Bergstrom International Airport is the closest and most convenient airport to the event venue. Expect about a 20-minute drive to the venue.

No, tickets don’t include the cost of a hotel. Upon registering, attendees will receive confirmation and info on how to reserve a room at our discounted hotel, Fairmont Austin, pending availability.

Yes! We have secured a discounted group rate at the Fairmont Austin, where WebexOne 2026 is taking place. The Fairmont Austin is located at 101 Red River St, Austin, Texas, USA, 78701.

Group Rate: $295/night + taxes and fees

Please note that the venue has a limited number of rooms and cannot accommodate all attendees. We highly recommend registering and booking your hotel early if you wish to stay at the Fairmont, as these rooms will sell out quickly. Hotel confirmations for the Fairmont Austin will be emailed out the week of September 21.

A three-night minimum stay is required for Conference Pass and Conference Pass + Training attendees. You're responsible for all charges incurred during your stay, including room rates, taxes, and incidentals.

The hotel may charge a deposit equivalent to the first night's room and tax after September 17, 2026, to the card provided at booking. You must cancel reservations at least five days prior to arrival; otherwise, you’ll forfeit the first night's deposit.

Yes, but please note that Austin City Limits, an iconic music festival held in Zilker Park, is taking place directly before and after WebexOne. Hotel rooms in the area may be limited, so plan ahead.

The following hotels are located within walking distance of the Fairmont Austin. Please book your room directly with the hotel at standard rates, if you choose to stay at one of these nearby options:

• Hotel Van Zandt
• Hampton Inn & Suites Austin Downtown
• Homewood Suites by Hilton Austin Downtown
• Hilton Garden Inn Austin Downtown
• Hyatt Place Austin Downtown
• The Westin Austin Downtown

Fairmont Austin will offer luggage check services for attendees who need to hold their bags on Thursday, October 8.

Standard check-in time is 3:00 PM and check-out time is 11:00 AM. If you arrive early or wish to stay later, the hotel can provide luggage storage, though early check-in is subject to room availability.

After September 17, 2026, Fairmont Austin may charge a first night deposit to the credit card entered at booking. You must cancel your reservation five days prior to arrival or you’ll forfeit your first night deposit.

To cancel or make changes to your reservation, log in to your Attendee Portal here.

Confirmation emails for rooms reserved via the WebexOne housing portal are scheduled to be sent the week of September 21, 2026. Please ensure you check the inbox of the email address used during registration.

To cancel or make changes to your reservation, log in to your Attendee Portal here.

Yes, the Fairmont Austin is fully ADA-compliant. The hotel offers accessible guest rooms with features such as roll-in showers and grab bars. All public spaces, including the meeting rooms where WebexOne sessions are held, are accessible via elevators and ramps.

Yes, WebexOne provides complimentary high-speed Wi-Fi throughout the event space for all registered attendees. Login instructions will be provided on-site and within the WebexOne mobile app.

Yes. Guests staying at the Fairmont Austin have access to a state-of-the-art fitness center and an expansive seventh-floor rooftop pool, which offers views of the Austin skyline and Lady Bird Lake.

Yes, the Fairmont Austin has a full-service business center (FedEx Office) located on-site. This is ideal for attendees who need to print documents, ship materials, or handle last-minute administrative tasks.

Yes, the Fairmont Austin provides EV charging stations for guests. These are typically managed through the valet parking service. We recommend checking with the valet staff upon arrival for availability and specific charging rates.

Self-parking hourly rates:

• 0–3 hours: $25 (plus tax), $10 per hour thereafter
• Overnight: $55 (plus tax)

Valet parking hourly rates:

• 0–3 hours: $36 (plus tax), $10 per hour thereafter
• Overnight: $68 (plus tax)
• Oversized vehicles: $75

Reaching downtown Austin is easy with many ground transportation options, from rideshares and car rentals to taxis and public transit.

Learn More

Experience a vibrant downtown venue where rich culture, modern amenities, and inspiring city views create an ideal atmosphere for collaboration in the heart of Austin.

Check out our venue & travel guide for more information.

Yes! The Fairmont Austin has extended our group room rate for five days prior and five days after the official dates of the WebexOne event (Monday, October 5–Thursday, October 8), depending on availability and occupancy.

This means that attendees can enjoy additional time there, whether for hybrid work, company gatherings, or personal or family vacation—subject to available inventory.

Austin City Limits, an iconic music festival held in Zilker Park, is taking place directly before and after WebexOne—pending availability, extend your trip and stay for the live music! But please note, hotel rooms in the area will be limited, so plan ahead.

To request additional nights, log in to your Attendee Portal here and make a note in the special request field within registration.

If you require additional dates not listed within the hotel selection, indicate all additional nights needed within the Special Request field within hotel booking. All additional date requests are subject to hotel availability.

You can request a Visa Support Letter to accompany your visa application to attend WebexOne by emailing webexone@external.cisco.com. You must pay your registration in full before we can issue your letter.

Please note that requesting a visa invitation letter doesn’t guarantee that local authorities will grant you a visa to attend WebexOne. Additionally, you’re responsible for submitting your visa application to your local embassy/consulate; conference management won’t submit it on your behalf. All requests are subject to review and approval. Please allow up to 10 business days for requests to be reviewed.