Agenda
The WebexOne agenda is packed with expert insights, real-world stories, and learning opportunities to help prepare you for what's next with AI.
*Agenda builder will launch in September with the WebexOne mobile app. Additional sessions, times, and speakers will be added soon. Technical training classes and labs are only available with the Conference Pass + Training ticket.
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TRACKS
- Breakout
- Keynote
- Partner
- Quick Takes
- Roundtable
- Technical Training Class
- Technical Training Lab
TOPICS
- AI
- CPaaS
- Calling
- Contact Center
- Control Hub
- Customer Experience
- Devices
- Employee Experience
- Platform Architecture
- Suite
Technical Training Class
SEP 28 11:00 AM – 12:30 PM PT
TRAINING PASS REQUIRED
Best practices for setting up cinematic meeting experiences with Cisco devices.
Training Class: Intermediate
In this session, participants will gain insights into the effective setup of large meeting rooms and boardrooms equipped with Cisco Devices and multiple cameras. We will explore best practices and share valuable experiences from diverse configurations. Key topics will include optimal room layout, strategic camera placement, and precise calibration and configuration techniques. Additionally, we will delve into the setup and utilization of ceiling and table microphones to enhance audio quality in these environments.
Speakers
Cisco
Borut Kerzic
Senior User Experience Designer
, Cisco
Borut is an experience designer passionate about creating seamless connections at the intersection of physical and digital realms. At Cisco, Borut specialises in Audio and Camera Intelligence for Collaboration Devices, building solutions that bridge distances and empower people to connect and collaborate in meaningful, engaging ways. With a background in industrial and interaction design, Borut brings a holistic perspective to crafting user-centric experiences that inspire connection, foster collaboration, and redefine how we engage in a hybrid world.
Cisco
Roar Skomakerstuen
Leader, Software Engineering
, Cisco
Roar Skomakerstuen is a Software Engineering Leader in Cisco's Collaboration Technology Group, specializing in Room Intelligence. He has played a key role in developing advanced smart camera features for Cisco devices, including Speaker, Frames, PresenterTrack, and Cross-View. Roar also contributed to the introduction of Device Assistant and facial recognition capabilities for Cisco devices. Based in Norway, Roar joined Cisco in 2010 through the TANDBERG acquisition and has been a part of the video collaboration industry since 2001.
Technical Training Class
SEP 28 11:00 AM – 12:30 PM PT
TRAINING PASS REQUIRED
GenAI-powered personalization: Shaping the next generation of enterprise collaboration.
Training Class: Intermediate
Employees today are faced with navigating extensive volumes of data on their collaboration tools across messages, meetings, and files. As generative AI personalization gains momentum, its value in reducing cognitive load and improving efficiency is undeniable.
At Webex, our AI team is now pioneering cutting-edge AI-powered personalization to enhance content relevance and improve individual productivity across the Webex platform.
Join us for an interactive training session, consisting of technical deep dives and product demos, where we’ll showcase how we built AI-powered personalization services with graph technology and LLMs to transform capabilities like search, recommendations, and summaries in Webex.
Speakers
Cisco
Aishwarya Rao
Senior AI Product Manager
, Cisco
Aishwarya is a product manager at Cisco within the Collaboration AI team leading foundational AI services that power Webex's highly impactful AI features across Meetings, Messaging, Contact Center, and Calling.
Technical Training Class
SEP 28 11:00 AM – 12:30 PM PT
TRAINING PASS REQUIRED
Smarter journeys start here: Customer Journey Data Service + Webex Contact Center.
Training Class: Intermediate
Delivering seamless, personalized customer experiences is now a revenue-driving necessity. In this session, discover how Customer Journey Data Services (CJDS) within Webex Contact Center helps unify interaction data, resolve identities, and activate real-time insights across channels.
Learn how CJDS powers intelligent engagement, reduces churn, and boosts conversions by enabling a deeper understanding of every customer’s journey. See how to transform fragmented data into actionable moments that drive measurable business outcomes.
Speakers
Cisco
Barry McLellan
Solutions Engineer
, Cisco
Barry is an accomplished technology professional with a wealth of experience in contact center technologies. Back in the day, working as a computer programmer, Barry was approached with the opportunity to join the Contact Center team. As spoken by a wise person decades ago, “Barry, this contact center thing is really going to take off, you don’t want to miss this opportunity!”, and he did not. He began his journey as contact center developer in 1998 and had the opportunity to work on Cisco’s first contact center solution in Canada in 2000 (ICM 4.0 with its own HAL!). Over the past 20+ years, Barry has progressed from customer, to partner, to Cisco CX delivery and now currently works on the Cisco Contact Center Engineering Specialists Team as a Technical Solutions Architect focused on automation and leveraging cutting-edge technology. Barry is a lifelong learner, constantly striving to stay up to date with the latest advancements, and he actively shares his knowledge and mentors’ others. He is passionate about the transformative power of technology and its ability to drive business success and improve customer experiences.
Technical Training Class
SEP 28 11:00 AM – 12:30 PM PT
TRAINING PASS REQUIRED
Dr. Jekyll and Mr. AI: When good models go bad.
Training Class: Foundation
Artificial Intelligence is a powerful tool for innovation—but what happens when it takes a wrong turn? This session dives into the dual nature of generative AI, exploring both its vast potential and the risks of misalignment, bias, and manipulation.
Through real-world examples, we’ll uncover how large language models (LLMs) can amplify bias, leak private data, or enable harmful outcomes. Learn what these failures reveal about the future of AI development, safety, regulation, and the importance of responsible use.
Speakers
Cisco
Gaurav Khanna
AI Executive
, Cisco
Dr. Gaurav Khanna is an AI Executive at Cisco Systems. During his 25 year career at Cisco, he has had many roles including managing early-in-career SE programs and founding the first data science and machine learning team in Sales. His team pioneered the use of predictive and generative AI systems in Sales at Cisco. In his current role, he is focused on guiding customers on their overall AI strategy and business transformation. He is also active fostering strategic partnerships within Cisco and the industry. Teaching and mentoring students has long been a passion; he currently teaches a popular foundational AI/ML course at Stanford Continuing Studies and travels frequently to speak about AI in industry forums. In his spare time, he loves to travel, hike in National Parks, and read about history, finance, and is a “math enthusiast”. Originally from New York, he has been a long-time resident of San Jose, CA, with his wife and two teenage children. He received his B.S. in Physics from Yale and his Ph.D. in Materials Science and Engineering from Stanford University.
Technical Training Lab
SEP 28 11:00 AM – 1:00 PM PT
TRAINING PASS REQUIRED
Flow like a pro: Hands on with Webex Connect.
Training Lab: Foundation
In this 90-minute hands-on lab, participants will build real-world workflows using the Webex Connect flow builder. Through guided exercises, you'll create an appointment reminder flow, a marketing broadcast, and a chatbot-driven interaction to engage users in a conversational experience. Along the way, you'll learn how to automate customer communications across SMS, RCS, and MMS using conditional logic, personalization, and APIs. Perfect for developers, engineers, and architects looking to explore the power of CPaaS and omnichannel messaging.
Speakers
Cisco
Frank Meoni
Solutions Engineer
, Cisco
Frank Meoni is a seasoned software developer with over 20 years of experience spanning e-commerce, automotive, and messaging industries. For the past five years, he has served as a Solutions Engineer at Cisco, helping wholesale and enterprise clients maximize the value of the Webex Connect CPaaS platform. Frank specializes in designing and delivering scalable messaging workflows that power real-time customer engagement across channels like SMS, RCS, and MMS. He holds degrees in Physics, Data Science, and a Master’s in Artificial Intelligence. When he's not building enterprise-grade software, Frank enjoys building DIY projects way outside his skill set like custom tiki bars and water features.
Technical Training Lab
SEP 28 11:00 AM – 1:00 PM PT
TRAINING PASS REQUIRED
Decoding AI in Webex Contact Center: Best practices, pitfalls, and pro tips.
Training Lab: Foundation
Discover Webex Contact Center’s newest AI feature set and explore how AI Agent and Critical AI Assistant functionalities work and can contribute to enhanced business efficiency. This session stands out by offering an in-depth examination of the AI features, along with a detailed breakdown of the foundational building blocks required to configure AI Agent and important AI Assistant features for cohesive operation in addressing specific business needs. Participants will gain valuable insights into best practices, essential troubleshooting techniques, how license consumption works, and critical caveats to ensure the accurate and effective utilization of LLM engines and related AI features in achieving business objectives.
Speakers
Cisco
Anuj Bhatia
Senior Technical Leader
, Cisco
Anuj Bhatia possesses a profound familiarity with the Cisco Webex Collaboration ecosystem. Over 19 years, his career has been dedicated to Cisco Contact Center solutions, where he has cultivated extensive expertise in Contact Center enterprise (UCCE) on-prem and Webex Contact Center (WxCC) Cloud platforms. Presently, Anuj spearheads the support operations for both the WxCC and WxCCE solutions. He holds a Master's degree from Wichita State University and is a certified Cisco professional. Beyond his professional endeavors, Anuj finds enjoyment in hiking, actively engages with the stock market and is an avid Formula 1 fan. He is currently based in Massachusetts and operates from Cisco's Boxborough office.
Technical Training Lab
SEP 28 11:00 AM – 1:00 PM PT
TRAINING PASS REQUIRED
Getting into the details of video kiosks.
Training Lab: Intermediate
Need to offer visitors check-in assistance or provide a video solution that connects your on-site customers to remote experts? Did you know this is possible with Cisco devices?
In this session, through a series of detailed API calls, you’ll programmatically personalize a RoomOS device into a video-enabled kiosk and provision Webex Calling to power the agent experience.
Speakers
Cisco
Rajitha Kantheti
Solutions Engineer
, Cisco
Rajitha Kantheti is a Solutions Engineer within Webex Solutions Developer Team, Global Center of Excellence. She specializes in building cross-architecture solutions using Webex programmability to help businesses solve complex collaboration challenges. With a Master of Science in Computer Engineering from Clemson University, Rajitha brings a strong technical foundation and a passion for innovation. Over the past four years at Cisco, she has developed a wide range of customer-facing and internal solutions using Webex APIs, SDKs, Webex devices, and CPaaS technologies. She also regularly delivers technical guidance and enablement to both internal teams and customers.
Technical Training Lab
SEP 28 11:00 AM – 12:00 PM PT
TRAINING PASS REQUIRED
Build with Cisco AI Assistant: A session for developers.
Training Lab: Foundation
Unlock the full developer potential by exploiting AI to simplify and accelerate integrations and customizations. Join us for a live demo showcasing how to enhance app development for Webex Suite and Webex Contact Center. Discover actionable insights and strategies to align Webex deployments with user workflows, boosting value and performance. The session will also explore the roadmap, highlighting upcoming features & AI tools to further empower your Webex projects.
Speakers
Cisco
Kesava Krishnan Madavan
Software Engineer
, Cisco
I am a Software Engineer with over nine years of experience, including the past four years at Cisco Systems, India, where I'm part of the Developer Experience team. I build and deliver features for WxMeetings, WxCalling, and the WxContact Center Web SDK, helping make life easier for developers. I'm passionate about JavaScript, Git, and building AI-powered applications on large language models (LLMs). I am also the APJC Lead for a Cisco internal mentorship program and am exploring my career path towards Engineering Management. Outside of work, I love running and driving.
Technical Training Lab
SEP 28 12:30 PM – 1:30 PM PT
TRAINING PASS REQUIRED
From zero to AI: Building your Webex AI Agent from scratch.
Training Lab: Foundation
Join us for an interactive lab session where you'll learn how to set up Webex AI Agent from scratch. This hands-on walkthrough will guide you through configuring AI-powered virtual agents to streamline customer interactions and enhance support experiences. We'll cover everything from initial setup and integration with Webex Contact Center to designing intelligent conversation flows. By the end of the session, you'll have a fully functional Webex AI Agent and a clear understanding of how to optimize its capabilities for your business needs. Whether you're a beginner or looking to refine your implementation, this lab will equip you with the essential skills to harness the power of AI in your customer engagement strategy.
Speakers
Cisco
Raad Al-Jawahiry
Cloud Contact Center Engineer
, Cisco
Hi, I’m Raad Al-Jawahiry, a Cloud Contact Center Engineer at Cisco Meraki. I specialise in designing and implementing intelligent customer engagement solutions. My focus is on helping Cisco Meraki organisation streamline support operations and deliver smarter, more responsive customer experiences through cloud-native platforms. Earlier this year, I had the opportunity to speak at Cisco Live EMEA 2025, where I presented "AI Powered ChatBots & Virtual Assistants in Cisco Contact Centre"—a session that explored practical ways to deploy AI-powered agents and automation in high-volume environments. At WebexOne, I’m excited to lead a hands-on lab: "From Zero to AI: Building Your Webex AI Agent from Scratch." This session is all about rolling up our sleeves and giving you the practical skills to build, test, and deploy a Webex AI Agent—whether you're starting fresh or looking to level up your current implementation.
Technical Training Class
SEP 28 1:00 PM – 2:00 PM PT
TRAINING PASS REQUIRED
Maximizing the value of the Webex Suite for retail and finance.
Training Class: Foundation
Designed for retail and financial organizations, this session will help you learn how to strategically leverage the Webex Suite in your organization. Moving beyond niche requirements, we'll demonstrate practical applications of Webex Messaging, Calling, Meetings, and Cisco Devices, providing a clear understanding of how to meet the needs of diverse personas and unlock the full value of the Webex Suite.
Speakers
Cisco
Justin Jordan
Senior Product Manager
, Cisco
Justin Jordan has been at Cisco for almost 15 years in many different roles. Currently he is a Senior Product Manager inside the Business Unit covering Cisco's Webex Suite applications. Justin enjoys spending time with our partners and customers and you have probably had a chance to see him present on many different webinars, Webex One's, and Cisco Live's. Justin's passion is Collaboration, and he loves showing the great things that Cisco brings to the market for our customers. Justin lives in the Texas Hill Country with his wife and pug Winston. He enjoys Flying, Golf, and legacy arcading.
Technical Training Class
SEP 28 1:00 PM – 2:00 PM PT
TRAINING PASS REQUIRED
Cisco Desk Phone 9800 Series: From seamless deployment to effortless management.
Training Class: Intermediate
Have you ever wondered how to provision a phone in seconds—without even unboxing it? Curious about managing phone configurations remotely or receiving alerts about potential issues? Need help troubleshooting network problems that impact call quality? Join this session for answers to these questions and more. We’ll kick off with a high-level overview of deployment methods, including NFC provisioning, and dive into advanced device configuration and serviceability options to help you manage and troubleshoot phones with ease. You’ll also learn how to set up ThousandEyes on Cisco Desk Phone 9861 and 9871, interpret results, and leverage analytics to gain insights into phone usage. Walk away with practical tips and expert guidance to optimize phone management like a pro.
Speakers
Cisco
Nehal Mehta
Product Manager
, Cisco
Nehal Mehta is a Product Manager in Cisco's Collaboration Devices Group. His current focus is on administrative solutions for cloud-managed desk phones, encompassing initial deployments, ongoing management, monitoring, and migration to the cloud. He maintains a strong passion for user experience, having started his career 18 years ago as a software engineer specializing in UI and applications for Cisco desk phones. Even after transitioning to Product Management ten years ago, he continues to leverage simple scripts and personal coding projects, often incorporating Generative AI, to streamline processes and showcase the innovative features developed by his team. Nehal enjoys exploring new ideas and loves to collaborate with others to bring those ideas to life. He holds a Master's degree in Computer Science and is committed to lifelong learning, particularly in the evolving landscape of AI.
Technical Training Class
SEP 28 1:00 PM – 2:00 PM PT
TRAINING PASS REQUIRED
Webex Webinars: A deep dive into the next-gen meeting platform.
Training Class: Intermediate
Explore the powerful new Webex Webinars solution, now seamlessly integrated into the Webex Suite. This session will highlight the latest upgrades designed to transform the host, co-host, panelist, and attendee experience.
Discover key features like the one-app solution, faster join times, improved accessibility, and enhanced scalability with high-performance video mesh. You’ll also learn best practices for administration, management, and optimizing end-user experiences.
Join us to unlock the full potential of Webex Webinars and deliver more engaging, efficient, and scalable events.
Speakers
Cisco
Abner Gonzalez
Technical Consulting Engineer - Lead
, Cisco
Abner has 10+ years supporting customers and 6 years working as a Cloud Collaboration Engineer with a proven track record of helping customers navigate, deploy, maintain and debug complex collaboration solutions to meet their business needs. He leads a team of Cloud Collaboration TAC engineers who help solve customer issues every day.
Technical Training Class
SEP 28 1:00 PM – 2:00 PM PT
TRAINING PASS REQUIRED
How to integrate Webex Contact Center with your CRM.
Training Class: Foundation
Seamless integration between contact centers and CRM systems is key to delivering exceptional customer experiences. This session highlights Webex Contact Center and its pre-built CRM connectors for platforms like Salesforce, ServiceNow, and Microsoft Dynamics.
Discover how to quickly set up these connectors and unlock features such as screen pops, click-to-dial, and real-time call activity logging to boost agent productivity and streamline interactions. Learn how to align these integrations with your business needs to optimize call handling, enable intelligent routing, and maximize the value of your contact center and CRM investments.
Speakers
Cisco
Kriti Jain
Product Manager
, Cisco
I’m a Product Manager with over 7 years of experience at Cisco. I hold an MBA from the University of Pittsburgh and bring a passion for solving complex problems with creative, user-focused solutions. My expertise spans end-to-end product management, from strategy to execution.
Technical Training Lab
SEP 28 1:30 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Best practices for creating smart spaces by integrating Control Hub and Cisco Spaces.
Training Lab: Intermediate
This lab with allow you to gain hands on experience and follow the best practices for integrating the Cisco Spaces Dashboard and Digital Maps with Control Hub and Cisco devices, including the new desk booking capabilities integrated with the new control hub hotdesk pre-booking.
Speakers
Cisco
Vanessa Sulikowski
Distinguished Solutions Engineer
, Cisco
anessa Sulikowski is a Distinguished Solutions Engineer and has been working in the ICT industry for over 30 years. Vanessa joined Cisco in 2000 and pursued a specialisation in Collaboration Technology and is considered a Trusted Advisor for many organisations across the Asia Pacific region. Vanessa has presented at Cisco Live internationally since 2001 and she was inducted into the Distinguished Speaker Hall of Fame Elite. She has also presented at many other industry technology events such as InfoCom, Microsoft TechEd, JuiceIT, IBM Think, Wainhouse Summit, QuestNet, and Imagine. Vanessa is an evangelist for workforce experience and hybrid workplace transformation working with customers on their transformation projects as well as presenting at Workplace and Technology focused events WorkTech, ReWork, Flexible Working, Digital Workplace Summit, Future WorkTech, CoreNet and Real Property Vanessa holds a Bachelor of Computer Science (Hons) degree from the University of Newcastle and has achieved Cisco Certified Internetworking Expert (CCIE) Voice.
Technical Training Lab
SEP 28 1:30 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Integrating Customer Journey Data Services for enhanced customer experiences.
Training Lab: Expert
This hands-on lab will help you elevate your customer engagement strategy by guiding you through the utilization of Customer Journey Data Services (CJDS) to enrich customer interactions within your voice and digital flows. Learn to manually inject events and adapt flow routing to enhance the customer experience with personalized service. Perfect for administrators and developers, this lab provides the practical skills needed to leverage CJDS in your contact center operations.
Speakers
Cisco
Adam Weeks
Manager, Webex Developer Evangelism
, Cisco
Adam Weeks is a lifelong developer with a passion for learning, teaching, and building applications with over 20 years industry experience. As manager of the Webex Developer Evangelism program, Adam & his team empower developers to build on the Webex ecosystem. He has spoken worldwide to audiences of all sizes, from small intimate workshops to the main stage of global conferences. Adam is a native Floridian and any time not spent on the computer is spent on the water with his wife and two children.
Cisco
Phil Bellanti
Senior Developer Evangelist
, Cisco
Phil Bellanti is a Senior Developer Evangelist on the Cisco Webex team, based in Orlando, Florida. Phil has been involved in the cloud-API space since 2007 and joined Cisco in 2015 through their acquisition of real-time communications API provider, Tropo. In his current role, Phil is involved with creating and presenting content for Webex developer enablement, including webinars, tech talks, workshops, hackathons, and other live events. Additionally, Phil enjoys writing how-to blogs, creating newsletters, and networking with the dev community.
Cisco
Rue Green
Sr. Solution Engineer
, Cisco
Rue Green is a Sr. Solutions Engineer and has been working in the development, networking and cloud industry for over 30 years. Rue joined Cisco in 2006 focusing on Contact Center and Collaboration Technology. During his 19 years at Cisco, Rue has worked in different roles including CX, Sales and Management creating deep trusted relationships with Cisco's largest Contact Center customers. Rue has published the only Cisco Press book on Cisco Customer Voice Portal and is a distinguished speaker for Cisco Live with over 8+ distinguished speaker awards placing him into the Distinguished Speaker Hall of Fame. Rue holds a Bachelor of Science degree in Computer Science and a Bachelor of Science degree in Mathematics. Rue also hold four CCIEs in Enterprise Infrastructure, Collaboration, Voice and the newly announced Automation. Rue is also a certified full stack software developer focusing on MEAN and MERN stack and has developed several live SaaS solutions in production today. In his free time, Rue is a retired professional beach volleyball player, coaching and playing with youth players to help grow the sport. He is also an avid outdoors man living in Colorado spending his summers hunting and fishing in the Rocky Mountains.
Technical Training Lab
SEP 28 1:30 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Your ultimate guide to Webex Contact Center.
Training Lab: Foundation
Unlock the full potential of your Webex Contact Center in this hands-on lab for administrators. Gain practical experience with step-by-step guidance on configuring licenses, agent profiles, teams, and queues. This session empowers you to optimize performance, maximize your investment, and complete the essential prework to set up a fully functional contact center.
Speakers
Cisco
Adam North
Enablement Specialist
, Cisco
Having been part of the Broadsoft Team prior to its acquisition by Cisco, Adam has been intimately involved with the Webex Calling and Contact Center Products from their initial development through to its present-day form. With a tenure spanning several years as a front-line trainer, Adam has been instrumental in the delivery, creation, and revision of training materials for Cisco Partners, enabling them to effectively resell the product. Adam now leverages his comprehensive knowledge of Webex Calling and Contact Center to design new training courses, develop educational content for the latest features for partners and Customers.
Cisco
Susan Parrish
Webex Technical Enablement Specialist
, Cisco
Susan Parrish is a seasoned training professional with over 20 years of experience in software and technology customer-management and training roles. She merges her extensive background in customer engagement with her knowledge of adult education to provide a relevant and practical perspective to adult learners in the tech industry. At Cisco, Susan designs and delivers courses for Webex solutions, leading hands-on lab sessions and classes that empower participants to deepen their technical skills through immersive, real-world learning experiences. Susan holds a Master’s Degree in Adult Education and a Community College Instruction Certificate from East Carolina University, as well as a Bachelor’s Degree in Management of Information Systems from the University of Mount Olive. Beyond her professional commitments, she enjoys spending time at the beach, tailgating at ECU football games, and performing in local community theater.
Cisco
Vanesa Melendez
Instructional Design & Training Specialist
, Cisco
Started as a Resident Engineer for Broadsoft, and currently providing training for Webex Calling and Webex Contact Center at the Webex Academy. Panamanian graduated in Electronics Engineering with wide experience in the telecommunications field bringing more than a decade of experience to his current role. Now, she is dedicated to successfully guiding Partners and Customers to succeed in achieving their goals with Webex.
Technical Training Lab
SEP 28 1:30 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Making zero downtime a reality with Webex Calling.
Training Lab: Foundation
Unlock the power of Webex Calling with a hands-on lab exploring local gateway and survivability gateway. In this session, you’ll build and configure a registration-based local gateway, enable hybrid calling between Webex Calling cloud and on-premises Cisco UCM, and deploy a survivability gateway. Learn how to co-reside both gateways and perform real-time troubleshooting and failover testing—gaining practical skills you can apply immediately in hybrid voice environments.
Speakers
Cisco
Bryan Waldmann
Solutions Engineer
, Cisco
Bryan Waldmann is a Solutions Engineer at Cisco Systems and has served as the engineering lead for the Cisco Collaboration Experience Program (CCEP) Team for the past five years. In this role, Bryan guides the Collaboration Pre-Sales trial team, working closely with customers across a range of industries. He brings deep expertise in Webex Calling, UCM/DI, FedRAMP, and Webex Devices. Bryan has presented and spoken at multiple SEVTs, Voice of the Engineers (VoEs), and has provided support for several Cisco Live Labs/Sessions. Prior to joining CCEP, Bryan worked with a Cisco Partner, deploying CUCM and video solutions nationwide, with a particular focus on healthcare. He successfully led conversions of hundreds of hospitals and physician sites to CUCM. Following seven years in the partner space, Bryan transitioned to a major healthcare system, where he managed network, telecommunications, and video solutions. Bryan lives in the Cincinnati Metro area with his wife and five children.
Cisco
Rajamani Nallakaruppan
Solutions Engineer / TSA
, Cisco
Rajamani Nallakaruppan is a Collab Solutions Engineer / Technical Solutions Architect with the Cisco Collaboration Experience Program (CCEP) Team. He works with the Collaboration Pre-Sales team and his area of expertise includes Webex Calling, Webex Dedicated Instance(DI), Webex Contact Center and Webex Devices. Prior to joining the Cisco Sales team, Rajamani was an End to End Collaboration Lead (Technical Consulting Engineer) for the Technical Services (CX) Organization, based out of Research Triangle Park (RTP) North Carolina office. Rajamani holds a Bachelor of Science in Electronics and Communications Engineering from the Anna University, Chennai, India. Rajamani has worked across Cisco Unified Communications Manager, UC Applications TAC team(s). Rajamani transferred to the Cisco Research Triangle Park (RTP) North Carolina in 2015 from Cisco Systems India. Since 2010, Rajamani has become an expert in Webex Calling, Webex app, Webex Dedicated Instance, Cisco Jabber, Cisco Jabber VDI / VXME, Cisco IM and Presence Server, IP Communicator, and CUCI-Lync, Cisco Unified Attendant Console. Rajamani has presented multiple times in previous Cisco Live events.
Cisco
Venky Yechuri
Technical Projects Systems Engineer
, Cisco
I have been working with Global Demo Engineering team over 10 years. Specialize in Collaborations demos both On-Prem and Webex.
Technical Training Lab
SEP 28 2:00 PM – 3:00 PM PT
TRAINING PASS REQUIRED
Transform user interactions: A real-world application of guest-to-guest capabilities.
Training Lab: Intermediate
Join us for an engaging lab session designed specifically for developers looking to transform user interactions within the Webex ecosystem. In this session, we will explore ways to leverage guest-to-guest (G2G) capabilities using SDK to enhance collaboration.
Participants will learn through a use case from PlanMyTrip, a small travel startup looking to grow its business. Such businesses can utilize G2G functionalities to offer assistance with air travel and personalized virtual tours. By enabling travelers to connect with experts and peers, these businesses can provide more interactive experiences, fostering trust and satisfaction.
Through hands-on activities, developers will gain insights into integrating these capabilities into an existing business to build seamless user experiences.
Speakers
Cisco
Kesava Krishnan Madavan
Software Engineer
, Cisco
I am a Software Engineer with over nine years of experience, including the past four years at Cisco Systems, India, where I'm part of the Developer Experience team. I build and deliver features for WxMeetings, WxCalling, and the WxContact Center Web SDK, helping make life easier for developers. I'm passionate about JavaScript, Git, and building AI-powered applications on large language models (LLMs). I am also the APJC Lead for a Cisco internal mentorship program and am exploring my career path towards Engineering Management. Outside of work, I love running and driving.
Cisco
Phil Bellanti
Senior Developer Evangelist
, Cisco
Phil Bellanti is a Senior Developer Evangelist on the Cisco Webex team, based in Orlando, Florida. Phil has been involved in the cloud-API space since 2007 and joined Cisco in 2015 through their acquisition of real-time communications API provider, Tropo. In his current role, Phil is involved with creating and presenting content for Webex developer enablement, including webinars, tech talks, workshops, hackathons, and other live events. Additionally, Phil enjoys writing how-to blogs, creating newsletters, and networking with the dev community.
Technical Training Class
SEP 28 2:30 PM – 3:30 PM PT
TRAINING PASS REQUIRED
Harnessing APIs for AI-based voice orchestration in Webex Contact Center.
Training Class: Intermediate
Discover how Webex Contact Center is leveraging gRPC APIs to enable seamless third-party AI integrations for both Webex Contact Center and Webex Contact Center Enterprise.
In this session, you’ll learn how to set up gRPC APIs for media streaming and use "Bring Your Own Data Source" as an authentication mechanism.
This architecture is designed as a unified framework for CX-related AI integrations, empowering features such as AI Agent, agent and supervisor assist tools, analytics, and more. Join us to explore how this innovation enhances voice orchestration and unlocks powerful AI-driven capabilities.
Speakers
Cisco
Soundarya Muthuvel
Engineering Product Manager
, Cisco
Hello, I’m Soundarya Muthuvel, a Product Manager with a wide range of interests! I am currently part of the Developer Experience team for Webex Contact Center, focusing on third-party AI integrations. I lead the "Bring Your Own AI" initiative, helping customers and AI partners bring their AI solutions to the Webex platform.
Technical Training Class
SEP 28 2:30 PM – 3:30 PM PT
TRAINING PASS REQUIRED
Vidcast: Unlocking the full potential of the video engagement platform.
Training Class: Intermediate
Vidcast is more than a video messaging tool—it’s a platform designed to transform how you create, organize, and share videos across your organization. In this session, we’ll explore its advanced features and practical use cases to help you maximize its value, including:
- AI features: Personalize highlights, generate smart chapters, and use semantic search to find relevant content. Transform static PDFs and slides into dynamic videos with AI.
- Discoverability & security: Control who can access your videos, organize content with playlists and pages, and securely embed videos across platforms.
- Creation tools: Create professional videos in the recording studio, broadcast live with Slido Q&A, and streamline messaging with teleprompter-assisted tools.
Join us to uncover how Vidcast can elevate your video engagement strategy and improve collaboration across your team.
Speakers
Cisco
Hannah Berke
Customer Success Leader
, Cisco
As the dedicated Customer Success Leader for Vidcast, I am deeply committed to guiding organizations through the transformative adoption of asynchronous video communications. My journey with Vidcast began during its beta phase in September 2021, and it has been a remarkable experience to witness and contribute to its growth and evolution. I am most passionate about empowering customers through education, coupled with fostering dynamic and enduring relationships.
Technical Training Class
SEP 28 2:30 PM – 3:30 PM PT
TRAINING PASS REQUIRED
Agents of change: Elevating enterprise AI with agentic flows.
Training Class: Intermediate
AI agentic flows are transforming the generative AI landscape by combining large language models (LLMs) with goal-oriented tasks to enable intelligent, efficient automation. This approach leverages smaller, specialized models orchestrated in workflows, providing powerful and personalized AI solutions without the heavy resource demands of massive LLMs.
In this session, you’ll learn the key concepts behind agents and agentic flows, see how to build them with platforms like LangChain and AutoGen, and explore real-world applications in technical operations, troubleshooting, and customer support.
Speakers
Cisco
Gaurav Khanna
AI Executive
, Cisco
Dr. Gaurav Khanna is an AI Executive at Cisco Systems. During his 25 year career at Cisco, he has had many roles including managing early-in-career SE programs and founding the first data science and machine learning team in Sales. His team pioneered the use of predictive and generative AI systems in Sales at Cisco. In his current role, he is focused on guiding customers on their overall AI strategy and business transformation. He is also active fostering strategic partnerships within Cisco and the industry. Teaching and mentoring students has long been a passion; he currently teaches a popular foundational AI/ML course at Stanford Continuing Studies and travels frequently to speak about AI in industry forums. In his spare time, he loves to travel, hike in National Parks, and read about history, finance, and is a “math enthusiast”. Originally from New York, he has been a long-time resident of San Jose, CA, with his wife and two teenage children. He received his B.S. in Physics from Yale and his Ph.D. in Materials Science and Engineering from Stanford University.
Technical Training Class
SEP 28 2:30 PM – 3:30 PM PT
TRAINING PASS REQUIRED
Cisco Desk Phone 9800 Series: Unlock the power of the action button.
Training Class: Intermediate
Cisco Phones introduce advanced safety and communication capabilities through its new feature, Action Button. A physical button designed for rapid emergency response, quick dialing, and many other customizable actions. This session explores key features such as emergency call options, silent alarms, multi-trigger functionality, and integration with CUCM and Webex Calling. This session will provide demonstrations and key use cases. Comprehensive guidance and additional resources are provided to help organizations maximize the effectiveness of the Action Button in diverse environments. A roadmap update will be provided as well.
Technical Training Lab
SEP 28 3:30 PM – 4:30 PM PT
TRAINING PASS REQUIRED
Cisco Contact Center + Splunk: How to get real-time data insights.
Training Lab: Intermediate
This session focuses on how you can integrate Cisco Contact Centre Enterprise (CCE) with Splunk to gain powerful, real-time, and historical insights into your contact center operations. We’ll guide participants through configuring CCE to ingest its reporting data into Splunk. Then, we’ll demonstrate how to effectively visualize this data within Splunk, enabling the creation of reports that mirror and enhance standard CCE reporting. Attendees will gain a clear understanding of the CCE-Splunk integration architecture and methods for viewing CCE reports directly within the Splunk platform.
Speakers
Cisco
Akshat Atray
Software Engineer
, Cisco
Akshat Atray is a dedicated developer with a strong interest in building thoughtful, scalable, and accessible software. Born and raised in New Delhi, India, he currently works at Cisco, contributing to the Cisco Unified Intelligence Center (CUIC) within the Contact Center Enterprise (CCE) suite. Over the past few years, he has worked across the stack, helping modernize legacy systems, improve user experiences, and build systems with long-term maintainability in mind. Akshat often shares his thoughts at speaking engagements on topics such as Artificial Intelligence, System Design, Accessibility, and App Development. He values clear, thoughtful communication and enjoys exchanging ideas with others in the tech community. Outside of work, Akshat enjoys football (soccer), photography, painting, and traveling. Thoughtful in his approach and curious by nature, Akshat continues to explore ways technology can solve real problems and bring people together.
Cisco
Senthilkumar Thangavel
Lead Engineer
, Cisco
I am lead engineer at Cisco, known for their deep understanding of contact center reporting. I have spent my time Cisco leveraging platforms like Cisco Unified Intelligence Center and Live Data to empower businesses with the data they need to improve customer experience and operational efficiency. My work helps make sense of the vast amounts of information generated by modern contact centers.
Technical Training Class
SEP 28 4:00 PM – 5:00 PM PT
TRAINING PASS REQUIRED
Roles-based access control for Webex Contact Center.
Training Class: Intermediate
In this session, administrators will receive a deep understanding of the market leading access control experience in Webex Contact Center. Administrators will learn how to delegate access to other administrators and supervisors so they only see their resources and data. There will be deep dives into how administrators can grant view/edit/no-access permissions, how they can group resources by department and assign those to users, and how they can assign resources to a department while creating the resource. If you are managing multiple departments, this class will show you how our solution is the most flexible access control system in the CCaaS market to meet your needs.
Speakers
Cisco
Dinesh Jayachandran
Cloud Engineering Technical Leader
, Cisco
Architect responsible for all admin interfaces (Control Hub and Tenant Management Portal) for Contact Center. I also lead the initiative to enhance the onboarding experience for customers and partners.
Cisco
Jonathan Cook
Senior Product Manager
, Cisco
Jonathan has been with Cisco for 10+ years with 8+ of those years being in product management. He's been in the CX space for 3 years focused on improving the administrator experience and reducing the time to value by delivering self service trials, multiple subscriptions per customer, automated voice/digital provisioning, and a completely revamped + flexible access control solution. Jonathan enjoys talking to customers and partners about how we can improve the product to make the admininstrators life easier. He's presented at industry events in the past and looks forward to connecting!
Technical Training Class
SEP 28 4:00 PM – 5:00 PM PT
TRAINING PASS REQUIRED
A conversation with AI Product Management.
Training Class: Foundation
The ability for AI to understand and respond with natural language has revolutionized how businesses operate. Today, language models are integral to many enterprise applications, powering everything from contact center virtual agents to post-meeting summarizations. However, most language models still introduce significant risk. Hallucinations, toxic speech, prompt injection, and prompt jailbreak attacks are among the many consequences a business may face when adopting AI tools. In this session, we’ll detail the specific types of risks enterprises face in a very interactive open conversation on customer and partner concerns to ensure robust safeguards that enable AI systems to operate safely, securely, and effectively.
Speakers
Cisco
Anwaar Al-Zireeni
Senior Product Manager
, Cisco
Anwaar is a Senior AI Product Manager focused on building natural language capabilities and AI security features for Webex.
Technical Training Class
SEP 28 4:00 PM – 5:00 PM PT
TRAINING PASS REQUIRED
Automating certificate management for cloud-registered video devices.
Training Class: Intermediate
With the growing deployment of cloud-registered video devices in public sector and enterprise environments, it’s crucial to ensure they meet your organization’s security requirements.
In this session, we’ll explore the methods for securing and hardening video endpoints through the automated enrollment and renewal of customer-signed certificates for services such as 802.1x and HTTP web services. Participants will learn about certificate enrollment methods using standards-based protocols, like SCEP, along with the Control Hub zero-touch provisioning process.
By the end of this session, video device admins will learn how to overcome the manual and cumbersome process of managing customer-signed certificates while ensuring a secure, streamlined device deployment.
Speakers
Cisco
Seble Mengesha
Solutions Engineer
, Cisco
Seble Mengesha is a Solutions Engineer with over six years of experience at Cisco, specializing in Collaboration technologies. Her recent work focuses on hybrid work strategies and transitioning public sector organizations from on-premises calling to the cloud. Before joining Cisco, Seble was with DC Government, where her focus was on advancing wireless technologies and smart city innovations. She is based in Rockville, Maryland.
Technical Training Class
SEP 28 4:00 PM – 5:00 PM PT
TRAINING PASS REQUIRED
The intelligent admin: Boost your efficiency with Cisco AI Assistant.
Training Class: Foundation
Discover how the Cisco AI Assistant can transform the way you manage Webex Calling and Control Hub. In this session, you’ll learn to harness AI-driven features in Control Hub for faster setup, streamlined troubleshooting, and enhanced management. We’ll also explore the role of AI in Webex Meetings and Webex Contact Center. Walk away with actionable insights to supercharge your efficiency as an admin while driving greater productivity across your organization.
Speakers
Cisco
Matt Sommer
Solutions Engineer
, Cisco
Matt Sommer is a Solutions Engineer at Cisco with over 24 years of experience in the IT industry. He has been in various pre-sales engineering roles at Cisco for 15 years. He is passionate about helping customers create collaborative and dynamic, future-proofed workplaces for their employees. This expertise has benefited clients across diverse sectors, including healthcare, financial, retail and manufacturing. Prior to joining Cisco, he served as a Network Architect at Fortune 500 companies. Matt holds both a B.S. and M.S. from Saginaw Valley State University and, notably, is the holder of a collaboration-related patent. Fun fact: Matt enjoys music production as a hobby.
Technical Training Class
SEP 29 8:00 AM – 10:00 AM PT
TRAINING PASS REQUIRED
Make the most of your Microsoft environment with the Webex Suite.
Training Class: Intermediate
This session provides participants with an understanding of how to integrate Microsoft tools with the components of the Webex Suite. We'll cover a variety of Microsoft tools, with a bigger emphasis on the Cisco Call for Microsoft Teams integration. You'll walk away with insights into:
Using Microsoft for productivity (25%)
• Webex App with Sharepoint and OneDrive integration
• Using Copilot with the Webex App
• Webex Events (no Microsoft integration)
• Slido integration with PowerPoint
Using Microsoft Teams for messaging and/or meetings (65%)
• Slido polling integration with Microsoft Teams meetings
• Vidcast integration with Microsoft Teams meetings
• Cisco Call for Microsoft Teams
Using Microsoft Teams for calling (10%)
• Microsoft Direct Routing via CUBE and Cisco UCM
• Cisco Phones and the Microsoft SIP Gateway
Technical Training Class
SEP 29 8:00 AM – 10:00 AM PT
TRAINING PASS REQUIRED
Cisco UCM, On-Premises and Dedicated Instance. From on-premises to the cloud and all things in-between.
Training Class: Intermediate
In this session, you’ll learn about the latest enhancements to Cisco UCM version 15, whether on-premises or via cloud deployment as part of Webex Calling Dedicated Instance. We’ll cover updates on virtualization and the deployment options for Cisco UCM, Technical changes and preparing for the new hypervisor options coming.
We will also cover best practices for moving your Cisco UCM to Webex Calling Dedicated Instance, things to consider, and how to maximize your move to the cloud.
Speakers
Cisco
Justin Jordan
Senior Product Manager
, Cisco
Justin Jordan has been at Cisco for almost 15 years in many different roles. Currently he is a Senior Product Manager inside the Business Unit covering Cisco's Webex Suite applications. Justin enjoys spending time with our partners and customers and you have probably had a chance to see him present on many different webinars, Webex One's, and Cisco Live's. Justin's passion is Collaboration, and he loves showing the great things that Cisco brings to the market for our customers. Justin lives in the Texas Hill Country with his wife and pug Winston. He enjoys Flying, Golf, and legacy arcading.
Cisco
Sunny Akkera
Senior Product Manager
, Cisco
Sunny Akkera is a Senior Product Manager at Cisco, leading the strategy and development of Webex Calling Dedicated Instance. Based in Dallas, TX, Sunny brings deep expertise in both on-premises and cloud-based Cisco Calling solutions. With a strong focus on innovation and customer success, he is passionate about building best-in-class cloud calling experiences that meet the evolving needs of global enterprises. Sunny’s leadership has been instrumental in shaping scalable, reliable, and user-centric communication platforms within the Webex ecosystem.
Technical Training Class
SEP 29 8:00 AM – 10:00 AM PT
TRAINING PASS REQUIRED
Implementing AI to enhance customer experiences.
Training Class: Intermediate
As generative AI technologies rapidly advance, customer expectations are shifting toward smoother, AI-driven interactions. Meanwhile, human agents are looking to AI tools to simplify their daily tasks.
In this session for IT professionals, you'll gain insights into the benefits of Webex AI features and learn how to implement them effectively. We'll discuss the development of AI agents and AI assistants, their integration into voice and digital flows, and the orchestration of a cohesive AI strategy to enhance customer and agent experiences.\n\nYou'll get practical demonstrations and real-world examples designed to provide you with the knowledge and confidence to apply these AI solutions in your organization.
Speakers
Cisco
Padmini Krishnan
Product Manager
, Cisco
Padmini Krishnan is a Product Manager for Webex Contact Center, focused on Agent Experiences and the AI Assistant for agents. She previously led product initiatives in the Webex Devices group, where she helped develop next-generation collaboration hardware and deepen platform integrations. Prior to her transition into product management, Padmini spent seven years as a software engineer. She holds a Master’s degree in Computer Networks from the University of Massachusetts Amherst and an MBA from the University of Texas at Austin’s McCombs School of Business.
Technical Training Class
SEP 29 8:00 AM – 10:00 AM PT
TRAINING PASS REQUIRED
Design Smarter Spaces: Workspace Designer custom rooms & Video Room Calculator.
Training Class: Intermediate
Designing modern conference rooms—like boardrooms and training spaces—comes with unique challenges, from selecting the right video device to optimizing audio and ensuring remote participant visibility. This session dives into the complexities of room design and shows how visual planning tools can simplify the process.
Led by the developers of Cisco’s Video Room Calculator and Workspace Designer, you’ll explore how these tools streamline design workflows, complement each other, and enhance the planning process. Gain hands-on insights into their capabilities, pro-tips for device selection, scalable room layouts, and best practices to improve user experiences.
This interactive 120-minute session also invites your feedback to shape the next generation of room design technology. Don’t miss this opportunity to design smarter, more effective spaces!
Speakers
Cisco
Gabriele Innocenti
Collaboration Solutions Engineer
, Cisco
Gabriele Innocenti is a Collaboration Solutions Engineer at Cisco, supporting the Commercial and SMB segments in Italy and Austria. Over the past six years, he has been part of the Cisco Collaboration organization, with a focus on helping customers and partners adopt Webex solutions to drive hybrid work, seamless collaboration, and business transformation. Gabriele works closely with sales teams and end users to design integrated experiences based on Webex, tailored to the needs of growing businesses, with a deep expertise in Webex Events and Webinars. Before joining Cisco, Gabriele studied at the University of Pisa, Technische Universität Berlin, and the Chinese University of Hong Kong. Outside of work, he is passionate about Lindy Hop dancing and the German language, and he enjoys spending time hiking around the globe.
Cisco
Joe Hughes
Solutions Engineer
, Cisco
Joe is a Collaboration Solutions Engineer in Cisco's Global Enterprise group, bringing 25 years of experience in the telecommunications industry, including 15 years at Cisco. He began his career at Tandberg TAC before moving into technical training and later gained valuable hands-on experience by building out the distance education department at a major university. Throughout his career, Joe has worked across a variety of industry verticals—including SMB, government, healthcare, legal, education, and some of the world’s largest enterprise companies—always putting the customer and user experience first. In addition to his extensive background in networking, video devices, and room design, Joe is a self-taught programmer and currently serves as the lead developer for the Video Room Calculator.
Cisco
Tore Bjolseth
Senior Software Developer
, Cisco
I've worked as a software oompa-loompa in the wonderful chocolate factory for video devices in Cisco Norway for 14 years. My passion is finding new, useful or weird use cases for these industry leading products, and so I've been part of the core team creating UI extensions, macros and the web engine on the devices. I'm a passionate integration evangelist and the maintainer of roomos.cisco.com. I love the free and democratic nature of browser based technology, which has allowed us to bring Workspace Designer to the market in short time. My greatest strength is combining creativity with software development and going the extra mile to create solutions that make people smile. Hope to see you on our training or the Workspace Designer booth on Webex One!
Cisco
Sara Macias Salete
Collaboration Solutions Engineer
, Cisco
Sara is a Solutions Engineer focused on Collaboration interoperability and competition. She is part of the Global Collaboration Center of Excellence in Cisco, providing pre-sales support to the field, partners and customers worldwide. In the last years, she has been heavily involved in the Cisco Call for Microsoft Teams integration, and she is also an expert in video interoperability between Cisco devices and Microsoft Teams, Zoom and Google. She has participated in multiple Cisco Live and WebexOne events as a speaker and lab instructor, earning the Distinguished Instructor award this year. Sara joined Cisco 12 years ago after completing her BSc and MSc in Telecommunications Engineering in Madrid. In her free time, she enjoys dancing, travelling and tasting wine.
Technical Training Lab
SEP 29 8:00 AM – 12:00 PM PT
TRAINING PASS REQUIRED
A deep-dive into Cisco devices xAPIs.
Training Lab: Foundation
The hands-on lab provides a comprehensive overview of Cisco device xAPIs. Participants will learn what they are, how to access them, how to use them to build a custom solution with the macro editor, and how to deploy the solution using various tools and the xAPI itself.
Speakers
Cisco
Chris Norman
Collaboration Systems Engineer
, Cisco
Chris is a Collaboration Systems Engineer in the Global Enterprise group at Cisco. With over 25 years of experience working in telecommunications industry Chris has worked across nearly every industry vertical from SMB to some of the largest enterprise companies in the world. Chris is also a self taught programmer that currently is the lead developer for CE-Deploy with an expertise in deploying Cisco's collaboration endpoints en-mass.
Cisco
Bobby McGonigle
Technical Marketing Engineer
, Cisco
I've been with Cisco 4 years in November, with 4+ years of experience running Cisco Video Collaboration devices in higher education. My focus is on Integrator level codecs, such as the Codec EQ and Codec Pro as well as room design and customization via our extensive API. I love what I do and excited to share it with you!
Technical Training Lab
SEP 29 8:00 AM – 12:00 PM PT
TRAINING PASS REQUIRED
Implementing AI and cloud-based services for your Contact Center Enterprise.
Training Lab: Intermediate
This session focuses on the benefits of the new contact center AI and cloud services within Cisco Contact Center Enterprise (UCCE/PCCE/WxCCE) for large enterprises looking to take advantage of cloud contact center services either in part or in full. We intend to show you how to implement several of these cloud-based services either hands-on or step-through to include setup, base functionality, and basic troubleshooting. This session is ideal for IT professionals or decision-makers involved in managing and planning to accelerate their business value with new contact center enterprise AI and cloud service offerings.
Speakers
Cisco
Joe Wong
Solutions Engineer
, Cisco
Joe Wong is a Solutions Engineer that focuses on the whole customer experience and engagement, including those who manage and use the technology. He has 20+ years of contact center experience with 16 years focused on Cisco solutions and was recently recognized as a Cisco Distinguished Speaker. He was a Solutions Architect with Cisco's Contact Center Delivery Team for 8 years handling critical enterprise accounts and strategic engagements specializing in complex environments before joining Cisco Sales Engineering in 2022. Prior to Cisco, he has been a customer twice and part of our partner ecosystem. Joe's expertise encompasses the entire Contact Center portfolio, large and small, with more recent blending of modern and exciting opportunities using AI services, digital channels, and other cloud solutions. With an extensive background in design, delivery, and support in both customer experience architecture and applications, he is constantly looking for optimizations and improvements around the customer, agent, and administrator experiences.
Cisco
Robert Rogier
Technical Leader
, Cisco
Robert W. Rogier has been working on Cisco Contact Center for more than 20 years as an administrator, designer, TAC engineer, and now as a Technical Leader. He has worked with all flavors from contact center from Contact Center Express, Contact Center Enterprise, and Webex Contact Center. He specializes in Cisco's Digital Routing products, Enterprise Chat and Email and Webex Connect as well as Cisco Provisioning product, Contact Center Management Portal. After working in Contact Center TAC as an engineer, Robert now works with global CX teams helping to train new engineers, reviewing issues, and helping work with the engineering team to improve product quality and serviceability. In his time outside of work, Robert enjoys spending time with his spouse, is an avid fan of Formula 1.
Technical Training Lab
SEP 29 8:00 AM – 12:00 PM PT
TRAINING PASS REQUIRED
Leveling up communication: A follow-along Webex Calling lab.
Training Lab: Foundation
This hands-on lab is designed to provide you with experience in cloud-based calling systems, namely Webex Calling. We’ll offer practical exercises such as configuring local gateways, feature use, and managing call routing through Webex Control Hub. You'll learn to handle calls efficiently, explore mid-call functions, and understand call flow management in a simulated environment. The lab aims to enhance skills in managing communication systems and optimizing telephony infrastructure for better organizational communication.
Speakers
Cisco
Adam North
Enablement Specialist
, Cisco
Having been part of the Broadsoft Team prior to its acquisition by Cisco, Adam has been intimately involved with the Webex Calling and Contact Center Products from their initial development through to its present-day form. With a tenure spanning several years as a front-line trainer, Adam has been instrumental in the delivery, creation, and revision of training materials for Cisco Partners, enabling them to effectively resell the product. Adam now leverages his comprehensive knowledge of Webex Calling and Contact Center to design new training courses, develop educational content for the latest features for partners and Customers.
Cisco
Susan Parrish
Webex Technical Enablement Specialist
, Cisco
Susan Parrish is a seasoned training professional with over 20 years of experience in software and technology customer-management and training roles. She merges her extensive background in customer engagement with her knowledge of adult education to provide a relevant and practical perspective to adult learners in the tech industry. At Cisco, Susan designs and delivers courses for Webex solutions, leading hands-on lab sessions and classes that empower participants to deepen their technical skills through immersive, real-world learning experiences. Susan holds a Master’s Degree in Adult Education and a Community College Instruction Certificate from East Carolina University, as well as a Bachelor’s Degree in Management of Information Systems from the University of Mount Olive. Beyond her professional commitments, she enjoys spending time at the beach, tailgating at ECU football games, and performing in local community theater.
Cisco
Vanesa Melendez
Instructional Design & Training Specialist
, Cisco
Started as a Resident Engineer for Broadsoft, and currently providing training for Webex Calling and Webex Contact Center at the Webex Academy. Panamanian graduated in Electronics Engineering with wide experience in the telecommunications field bringing more than a decade of experience to his current role. Now, she is dedicated to successfully guiding Partners and Customers to succeed in achieving their goals with Webex.
Technical Training Lab
SEP 29 8:00 AM – 12:00 PM PT
TRAINING PASS REQUIRED
Architecting Webex Calling for your industry: A vertical-specific, persona-based lab.
Training Lab: Foundation
Join us for an immersive, hands-on lab where you’ll design Webex Calling multitenant solutions tailored to your industry—healthcare, retail, finance, corporate, or education.
Each participant will work in their chosen vertical, building communication workflows specific to real-world use cases. You’ll gain hands-on experience adding users, configuring PSTN connections, provisioning devices, and setting up features like auto attendants, call queues, and Redsky E911 integration.
You’ll also get the chance to explore new AI-powered Webex call summarization, transcription, and call recording. Leave with practical, deployable skills for your industry.
Speakers
Cisco
Bryan Waldmann
Solutions Engineer
, Cisco
Bryan Waldmann is a Solutions Engineer at Cisco Systems and has served as the engineering lead for the Cisco Collaboration Experience Program (CCEP) Team for the past five years. In this role, Bryan guides the Collaboration Pre-Sales trial team, working closely with customers across a range of industries. He brings deep expertise in Webex Calling, UCM/DI, FedRAMP, and Webex Devices. Bryan has presented and spoken at multiple SEVTs, Voice of the Engineers (VoEs), and has provided support for several Cisco Live Labs/Sessions. Prior to joining CCEP, Bryan worked with a Cisco Partner, deploying CUCM and video solutions nationwide, with a particular focus on healthcare. He successfully led conversions of hundreds of hospitals and physician sites to CUCM. Following seven years in the partner space, Bryan transitioned to a major healthcare system, where he managed network, telecommunications, and video solutions. Bryan lives in the Cincinnati Metro area with his wife and five children.
Cisco
Rajamani Nallakaruppan
Solutions Engineer / TSA
, Cisco
Rajamani Nallakaruppan is a Collab Solutions Engineer / Technical Solutions Architect with the Cisco Collaboration Experience Program (CCEP) Team. He works with the Collaboration Pre-Sales team and his area of expertise includes Webex Calling, Webex Dedicated Instance(DI), Webex Contact Center and Webex Devices. Prior to joining the Cisco Sales team, Rajamani was an End to End Collaboration Lead (Technical Consulting Engineer) for the Technical Services (CX) Organization, based out of Research Triangle Park (RTP) North Carolina office. Rajamani holds a Bachelor of Science in Electronics and Communications Engineering from the Anna University, Chennai, India. Rajamani has worked across Cisco Unified Communications Manager, UC Applications TAC team(s). Rajamani transferred to the Cisco Research Triangle Park (RTP) North Carolina in 2015 from Cisco Systems India. Since 2010, Rajamani has become an expert in Webex Calling, Webex app, Webex Dedicated Instance, Cisco Jabber, Cisco Jabber VDI / VXME, Cisco IM and Presence Server, IP Communicator, and CUCI-Lync, Cisco Unified Attendant Console. Rajamani has presented multiple times in previous Cisco Live events.
Technical Training Lab
SEP 29 8:00 AM – 12:00 PM PT
TRAINING PASS REQUIRED
Transitioning from Cisco UCM to Webex Calling.
Training Lab: Intermediate
This lab will focus on actively using tools to assist with migrating configurations, users and devices from on-premises Cisco UCM to Webex Calling. This will include instruction around the steps and best practices on the migration process, strategy, and dialplan considerations. The tools used in this lab will include what is available with Control Hub, cloud-connected UC, and 3rd party tooling.
Speakers
Cisco
Carl Newton
Solutions Engineer
, Cisco
Carl Newton is a seasoned Unified Communications architect with over 15 years of experience delivering advanced Cisco UC solutions across diverse market sectors. Known for his analytical approach and problem-solving expertise, Carl has led global projects integrating Webex Calling, Meetings, and Contact Center, and has been instrumental in driving cloud migration and hybrid architecture strategies. A Distinguished Speaker at Cisco Live, Carl is recognized for developing impactful technical training and mentoring others, while also influencing product innovation through Cisco’s Calling Tiger Team and advisory roles. His commitment to customer success and passion for collaboration technology make him a trusted leader and valued contributor in the unified communications field.
Cisco
Venky Yechuri
Technical Projects Systems Engineer
, Cisco
I have been working with Global Demo Engineering team over 10 years. Specialize in Collaborations demos both On-Prem and Webex.
Technical Training Class
SEP 29 10:30 AM – 12:00 PM PT
TRAINING PASS REQUIRED
Webex Calling: Deep dive into the latest features and enhancements.
Training Class: Intermediate
Webex Calling is a market leading cloud calling solution with continuous innovations and enhancements that are frequently being released. In this session, we will give an overview of all major enhancements in the last few months and will discuss use cases for each major feature. This session enables you to stay current with the latest in Webex Calling and take advantage of the new functionalities and options available to you.
Speakers
Cisco
Johannes Krohn
Principal Technical Marketing Engineer
, Cisco
Johannes Krohn joined Cisco System in Germany in 2000. In his over 30 years of experience in the networking and telecommunication industry he worked in several IT companies gaining knowledge in engineering, system design and technologies from ATM to multiprotocol networking. In the last 20+ years he mainly focussed on IP telephony, Unified Collaboration and on-premise and cloud based collaboration solutions. As Technical Marketing Engineer working on Collaboration System Architectures he provides design guidance in key projects and is responsible to transferring new product information of Cisco Collaboration Solutions to audiences internally and externally. Technology focus areas include call routing architectures, collaboration architecture simplification and cloud collaboration. As part of the continuous development cycle he is providing input to the system level planing of future solutions. He holds a CCIE Voice.
Technical Training Class
SEP 29 10:30 AM – 12:00 PM PT
TRAINING PASS REQUIRED
Delivering experiences and outcomes, Through flow orchestration in Webex Contact Center.
Training Class: Intermediate
Struggling with complex contact center setups and delayed time-to-value? This session introduces Webex Contact Center Flow Orchestration, built for simplicity, speed, and real outcomes. Designed with integration at its core—from APIs to digital channels and automation—it helps you craft streamlined, personalized customer journeys with ease.
We’ll explore foundational concepts and advanced features, share practical use cases, and walk through proven best practices. You'll see how Flow Orchestration improves Customer Experience, Agent Productivity, Simplifies Administration, and empowers real-time supervisor actions—all without writing complex code.
Whether you're an admin, architect, or business stakeholder, you’ll leave with actionable insights to deliver better experiences—faster.
Speakers
Cisco
Krishna Tyagi
Technical Leader
, Cisco
Krishna Tyagi is a Technical Leader and AI Practitioner at Cisco in a global role, specializing in Customer Experience and AI Solution consulting, with a focus on our Cloud Webex Contact Center and AI solutions. With 20 years of expertise in SaaS and On-Prem Contact Center solutions, he is at the forefront of AI adoption, product innovation, and cloud transformation, empowering businesses to navigate the evolving CCaaS landscape and maximize the value of their CX investments. Krishna collaborates with various customer stakeholders and leadership, channel partners, and system integrators, providing strategic advisory and business consulting to drive AI-powered customer engagement. As a distinguished Cisco Live speaker he regularly shares his insights on AI, CX, and the future of customer interactions at global industry events. A GenAI enthusiast and innovation leader, Krishna is Cisco Certified Customer Success Manager and Business Analyst and holds a Cisco Generative AI Blue Belt certification. He holds a Bachelor's Degree in Electronics and Telecommunications Engineering and a certificate in Executive Leadership from Cornell University.
Technical Training Class
SEP 29 10:30 AM – 12:00 PM PT
TRAINING PASS REQUIRED
From data to decisions: Empowered admin workflows with Control Hub and AI.
Training Class: Intermediate
In today’s fast-paced business environment, administrators are no longer just system custodians—they are key enablers of strategic decision-making. Admins are uniquely positioned to transform raw data into business insights but face a critical challenge: delivering the right data to the right stakeholders—quickly, securely, and without adding complexity.
In this session, discover how to elevate your role as an administrator from system manager to strategic enabler. Learn to harness the power of Control Hub and AI to streamline workflows, enhance data visibility, and enable smarter decision-making. This session will equip you with the tools to deliver actionable insights to stakeholders—quickly, securely, and with minimal operational overhead. Join us to unlock new efficiencies and drive impactful outcomes in your organization.
Technical Training Class
SEP 29 10:30 AM – 12:00 PM PT
TRAINING PASS REQUIRED
Addressing a complex threat landscape with Cisco cross-architecture solutions.
Training Class: Intermediate
"In a world of growing threats and hybrid work, security and collaboration must be proactive, intelligent, and unified. This session explores how Cisco brings together XDR, AI Defense, Hypershield, Splunk, and Webex.\n\nLearn how Cisco XDR and AI Defense protect users, apps, and data across collaboration environments. See how Splunk enhances visibility and enables automated responses streamlining operations and strengthening your organization’s security posture.\n\nJoin us to see how Cisco cross-archicture solutions simplify access, enhance observability, and defend collaboration at scale."
Speakers
Cisco
Scott Kiewert
Technical Marketing Engineer
, Cisco
Scott Kiewert is a Technical Marketing Engineer in the Collaboration Technology Group at Cisco. He currently focuses on all aspects of Webex security but has a special interest in identity, authentication, and authorization. He assists customers with design guidance and troubleshooting Webex security concerns. Prior to his current role, he worked in TAC supporting Cisco Unified Communications Manager and IP phones.
Technical Training Class
SEP 29 12:30 PM – 1:30 PM PT
TRAINING PASS REQUIRED
Enhance your contact center with Webex: A developer's introduction to APIs and automation.
Training Class: Foundation
Explore the possibilities within the Webex Contact Center developer ecosystem in this introductory session. Whether you're a developer or an admin eager to understand what developers can achieve, this session will guide you through the fundamentals of Webex Contact Center APIs. Learn about common use cases, including administration, custom analytics, tailored agent interfaces, and the new "Bring Your Own Virtual Agent" capabilities. Discover how these tools can be leveraged for effective troubleshooting and automation.
Speakers
Cisco
Adam Weeks
Manager, Webex Developer Evangelism
, Cisco
Adam Weeks is a lifelong developer with a passion for learning, teaching, and building applications with over 20 years industry experience. As manager of the Webex Developer Evangelism program, Adam & his team empower developers to build on the Webex ecosystem. He has spoken worldwide to audiences of all sizes, from small intimate workshops to the main stage of global conferences. Adam is a native Floridian and any time not spent on the computer is spent on the water with his wife and two children.
Technical Training Class
SEP 29 12:30 PM – 1:30 PM PT
TRAINING PASS REQUIRED
Implementing OAuth 2.0 authorization for Webex integrations.
Training Class: Intermediate
OAuth is a powerful way to allow users to grant permission over their accounts to third parties. Join the Webex Developer Evangelism team for a walk-through of how to create an OAuth flow so your Webex integrations users can authorize your app to run on their accounts or simply authenticate with a login for Webex.
Speakers
Cisco
Joe Zanini
Webex Developer Relations Engineer
, Cisco
A proud Bay Area resident and California Central Valley native, I kicked off my academic journey at Laney College, earning my AS-T in Mathematics in 2017 before heading to UC Santa Cruz for a B.A. in Computer Science (Banana Slug for life!). My path led me to the fast-paced world of cybersecurity sales at Qualys, where I honed my skills in connecting people and technology. Since 2022, I've been at Cisco as a Webex Developer Evangelist/Developer Relations Engineer, where I get to work with some of the brightest minds in the industry. My day-to-day? Collaborating with third-party developer partners to build innovative apps for the Webex App Hub—and turning those experiences into hands-on educational content. Whether it's presenting at Cisco Live, hosting webinars, or sharing insights on the Webex Developer Portal, my mission is to empower developers to create what’s next for collaboration. When I'm not building bridges between devs and the future of work, you’ll probably find me exploring new nerd hobbies like MTG or chasing the next big tech trend.
Technical Training Class
SEP 29 12:30 PM – 1:30 PM PT
TRAINING PASS REQUIRED
Maximizing the value of the Webex Suite for healthcare and education.
Training Class: Foundation
Designed for healthcare and education customers, this session will help you learn how to strategically leverage the Webex Suite in your organization. Moving beyond niche requirements, we'll demonstrate practical applications of Webex Messaging, Calling, Meetings, and Cisco Devices, providing a clear understanding of how to meet the needs of diverse personas and unlock the full value of the Webex Suite.
Speakers
Cisco
Justin Jordan
Senior Product Manager
, Cisco
Justin Jordan has been at Cisco for almost 15 years in many different roles. Currently he is a Senior Product Manager inside the Business Unit covering Cisco's Webex Suite applications. Justin enjoys spending time with our partners and customers and you have probably had a chance to see him present on many different webinars, Webex One's, and Cisco Live's. Justin's passion is Collaboration, and he loves showing the great things that Cisco brings to the market for our customers. Justin lives in the Texas Hill Country with his wife and pug Winston. He enjoys Flying, Golf, and legacy arcading.
Technical Training Class
SEP 29 12:30 PM – 1:30 PM PT
TRAINING PASS REQUIRED
Cisco devices and RoomOS interoperability: Part 1
Training Class: Intermediate
Unlock the full potential of Cisco devices and RoomOS with this in-depth session on interoperability. In Part 1, we’ll cover key capabilities and integrations that enable seamless collaboration across platforms:
- RoomOS foundation and one-button-to-push (OBTP): Simplify meeting join experiences.
- Webex Meetings and SIP Dialing: Leverage flexible connectivity options.
- Microsoft Teams Interoperability: Explore VIMT (Video Integration for Microsoft Teams) and WebRTC capabilities.
- Zoom CRC/SIP-Video-Interop-for-Meetings support: Enable Zoom Cloud Room Connector and Virtual Background Integration.
- Google Meet: Connect easily with Google’s meeting platform.
- USB Passthrough: Utilize Cisco devices as high-quality peripherals.
Join us to learn how Cisco devices and RoomOS can bridge the gap between platforms, ensuring smooth and productive meetings, no matter the ecosystem.
Speakers
Cisco
Davide Preti
TME Technical Leader
, Cisco
Davide Preti is a Technical Marketing Engineering (TME) Technical Leader in Cisco's Collaboration Technology Group Solutions team, specializing in Unified Communications. Based in Italy, Davide joined Cisco in 2010 through the TANDBERG acquisition. With deep expertise in interoperability across Microsoft, Google, and Zoom ecosystems, he focuses on seamless video device integration and optimized meeting experiences.
Technical Training Lab
SEP 29 1:00 PM – 5:00 PM PT
TRAINING PASS REQUIRED
Driving digital to human engagement.
Training Lab: Intermediate
This lab will walk you through how to deliver exceptional experiences by leveraging AI to connect all customer engagement, from automated digital messaging to self-service and human interaction. It starts with proactive communication reaching out to customers via digital channels, then moves to self-service with the Webex AI Agent, and finally to configuring and escalating to a human agent, supported by Cisco AI Assistant. You'll learn how to build proactive digital-to-human engagement journeys, leveraging the new AI features in Webex Contact Center.
Speakers
Cisco
Preetham Kademada
Solutions Engineer
, Cisco
Preetham Kademada is a seasoned Solutions Engineer with over 23 years of experience in the contact center and customer experience space. His expertise spans the full lifecycle of customer engagement, from design and architecture to delivery and long-term support. For eight years, Preetham led professional services teams specializing in complex Cisco Contact Center deployments, working with critical enterprise accounts and driving strategic initiatives in demanding environments. Since 2021, he has been part of the Cisco Sales Engineering, focusing on partner success and scalable customer solutions. Preetham's technical depth covers the entire Contact Center portfolio—ranging from traditional platforms to cutting-edge AI services and digital engagement channels. With a strong foundation in collaboration technologies, network architecture, and customer experience applications, he is passionate about helping organizations modernize and optimize their customer engagement strategies. Driven by outcomes, Preetham is known for his ability to translate complex technical challenges into clear, effective solutions—always keeping the customer and partner experience at the center of his approach.
Cisco
Rue Green
Sr. Solution Engineer
, Cisco
Rue Green is a Sr. Solutions Engineer and has been working in the development, networking and cloud industry for over 30 years. Rue joined Cisco in 2006 focusing on Contact Center and Collaboration Technology. During his 19 years at Cisco, Rue has worked in different roles including CX, Sales and Management creating deep trusted relationships with Cisco's largest Contact Center customers. Rue has published the only Cisco Press book on Cisco Customer Voice Portal and is a distinguished speaker for Cisco Live with over 8+ distinguished speaker awards placing him into the Distinguished Speaker Hall of Fame. Rue holds a Bachelor of Science degree in Computer Science and a Bachelor of Science degree in Mathematics. Rue also hold four CCIEs in Enterprise Infrastructure, Collaboration, Voice and the newly announced Automation. Rue is also a certified full stack software developer focusing on MEAN and MERN stack and has developed several live SaaS solutions in production today. In his free time, Rue is a retired professional beach volleyball player, coaching and playing with youth players to help grow the sport. He is also an avid outdoors man living in Colorado spending his summers hunting and fishing in the Rocky Mountains.
Technical Training Lab
SEP 29 1:00 PM – 5:00 PM PT
TRAINING PASS REQUIRED
Hands-on AI in action with Webex Contact Center: Enhancing self-service, agent assistance & customer insights.
Training Lab: Intermediate
In this hands-on lab, learn how Webex Contact Center, combined with AI-driven capabilities, empowers IT administrators, CX architects, and business leaders to transform customer journeys and drive better business outcomes.
We'll start by exploring how to identify real-world experience challenges using Webex tools like Topic Analytics and customer interaction insights. From there, you’ll discover how to:
- Proactively engage customers through intelligent outreach and dynamic self-service using Webex AI Agents.
- Build powerful self-service flows that adapt in real-time to customer needs, improving efficiency and reducing costs.
- Orchestrate seamless transitions from AI to human agents — keeping context intact for faster, more meaningful resolutions.
- Empower human agents with AI-suggested responses, live summarization, and predictive sentiment to drive productivity and enhance every interaction.
- Protect agent wellness by identifying early signs of burnout and optimizing workloads to maintain a healthy, sustainable workforce.
- By the end of this session, you’ll gain practical skills to unlock the full potential of Webex Contact Center AI — delivering faster, more personalized customer interactions while improving both agent satisfaction and business performance.
Speakers
Cisco
Krishna Tyagi
Technical Leader
, Cisco
Krishna Tyagi is a Technical Leader and AI Practitioner at Cisco in a global role, specializing in Customer Experience and AI Solution consulting, with a focus on our Cloud Webex Contact Center and AI solutions. With 20 years of expertise in SaaS and On-Prem Contact Center solutions, he is at the forefront of AI adoption, product innovation, and cloud transformation, empowering businesses to navigate the evolving CCaaS landscape and maximize the value of their CX investments. Krishna collaborates with various customer stakeholders and leadership, channel partners, and system integrators, providing strategic advisory and business consulting to drive AI-powered customer engagement. As a distinguished Cisco Live speaker he regularly shares his insights on AI, CX, and the future of customer interactions at global industry events. A GenAI enthusiast and innovation leader, Krishna is Cisco Certified Customer Success Manager and Business Analyst and holds a Cisco Generative AI Blue Belt certification. He holds a Bachelor's Degree in Electronics and Telecommunications Engineering and a certificate in Executive Leadership from Cornell University.
Cisco
Abhiram Kramadhati
Director, AI Go-to-Market and Ops
, Cisco
Abhiram leads the AI GTM function for the Customer Experience Business at Cisco. He is based out of Melbourne, Australia. Using AI in the CX space is his favourite domain. In his role, he works with early customers on thier CX transformation by leveraging AI and also helps define the strategy to make the broader Cisco customer and partner community be successful with Cisco's AI portfolio for their CX requirements. He has previously worked at Google and Uniphore in the same space.
Technical Training Lab
SEP 29 1:00 PM – 5:00 PM PT
TRAINING PASS REQUIRED
Enhance customer experience with Webex Calling and Webex Calling Customer Assist.
Training Lab: Intermediate
Webex Calling and Webex Calling Customer Assist include a simple and powerful set of features which are bundled together to deliver queuing functionalities to enhance customer relationships. In this lab, you’ll configure queues and more to help agents engage with customers efficiently, running through a real-world use case. You’ll see the new agent and supervisor UI, supervisor analytics, and embedded advanced AI capabilities. You’ll also view and download historical analytics and monitor live queue stats for real-time visibility. This lab also introduces the AI Receptionist tool that can automate routine call handling tasks, such as answering common inquiries and intelligently directing calls to enhance customer interactions.
Speakers
Cisco
Andrew Wiseman
Solutions Engineer, Collaboration
, Cisco
As a Cisco Solutions Engineer, Andrew brings seven years of in-depth experience in advancing collaboration technologies. His extensive background at Cisco includes providing specialized support across critical verticals such as finance, healthcare, and professional services. Before his current role, Andrew gained valuable hands-on experience by managing the deployment and ongoing operations of collaboration solutions for large enterprises.
Cisco
Ishan Sambhi
Solutions Engineer
, Cisco
Ishan Sambhi is a Technical Solutions Architect in Collaboration at Cisco Systems and holds CCIE Collaboration, RHCE and VCP certifications. He has over 14 years of experience supporting different verticals such as large financials, healthcare and Web scale accounts with expertise in Cisco collaboration On-prem and cloud products. Ishan was previously a part of Cisco's Services team and worked as an End to End collaboration lead supporting Collaboration teams on escalations and support issues.
Cisco
Rajamani Nallakaruppan
Solutions Engineer / TSA
, Cisco
Rajamani Nallakaruppan is a Collab Solutions Engineer / Technical Solutions Architect with the Cisco Collaboration Experience Program (CCEP) Team. He works with the Collaboration Pre-Sales team and his area of expertise includes Webex Calling, Webex Dedicated Instance(DI), Webex Contact Center and Webex Devices. Prior to joining the Cisco Sales team, Rajamani was an End to End Collaboration Lead (Technical Consulting Engineer) for the Technical Services (CX) Organization, based out of Research Triangle Park (RTP) North Carolina office. Rajamani holds a Bachelor of Science in Electronics and Communications Engineering from the Anna University, Chennai, India. Rajamani has worked across Cisco Unified Communications Manager, UC Applications TAC team(s). Rajamani transferred to the Cisco Research Triangle Park (RTP) North Carolina in 2015 from Cisco Systems India. Since 2010, Rajamani has become an expert in Webex Calling, Webex app, Webex Dedicated Instance, Cisco Jabber, Cisco Jabber VDI / VXME, Cisco IM and Presence Server, IP Communicator, and CUCI-Lync, Cisco Unified Attendant Console. Rajamani has presented multiple times in previous Cisco Live events.
Technical Training Lab
SEP 29 1:00 PM – 5:00 PM PT
TRAINING PASS REQUIRED
A guide to calling interoperability with Microsoft Teams.
Training Lab: Intermediate
This hands-on lab will provide participants an opportunity to implement calling interoperability with Microsoft Teams by focusing on any two of the following scenarios:
Scenario 1: Microsoft Teams Phone Direct Routing to PSTN and Cisco UCM using Cisco Unified Border Element (CUBE)
Scenario 2: Cisco Call Integration for Microsoft Teams - for Webex Calling
Scenario 3: Cisco Call Integration with Microsoft Teams - for Cisco UCM Calling
A basic understanding of Cisco and Webex calling solutions is required to successfully complete this lab.
Speakers
Cisco
Shane Long
Technical Marketing Engineer
, Cisco
Shane Long is a Technical Marketing Engineer (TME) within the Cisco Collaboration Technology Group, focusing on all things Webex app. This includes deployment, best practices, integrations and AI. Prior to working on Webex, Shane mainly focused on Cisco Jabber. Shane began working at Cisco as part of collaboration engineering in 2007, and became a TME in 2012.
Cisco
Sara Macias Salete
Collaboration Solutions Engineer
, Cisco
Sara is a Solutions Engineer focused on Collaboration interoperability and competition. She is part of the Global Collaboration Center of Excellence in Cisco, providing pre-sales support to the field, partners and customers worldwide. In the last years, she has been heavily involved in the Cisco Call for Microsoft Teams integration, and she is also an expert in video interoperability between Cisco devices and Microsoft Teams, Zoom and Google. She has participated in multiple Cisco Live and WebexOne events as a speaker and lab instructor, earning the Distinguished Instructor award this year. Sara joined Cisco 12 years ago after completing her BSc and MSc in Telecommunications Engineering in Madrid. In her free time, she enjoys dancing, travelling and tasting wine.
Cisco
Venky Yechuri
Technical Projects Systems Engineer
, Cisco
I have been working with Global Demo Engineering team over 10 years. Specialize in Collaborations demos both On-Prem and Webex.
Technical Training Lab
SEP 29 1:00 PM – 5:00 PM PT
TRAINING PASS REQUIRED
Optimizing Webex Suite for Control Hub administrators.
Training Lab: Foundation
This 4-hour introductory lab equips Control Hub administrators with the skills to manage and optimize Webex Suite workloads. Participants will learn to configure and tailor solutions like Meetings, Messaging, Calling, Events, Vidcast, Slido, and Whiteboard to address diverse organizational and role-specific needs, enhancing collaboration and productivity.
Speakers
Cisco
Clare Davis
Enablement Specialist
, Cisco
Clare is an Enablement Specialist at Cisco Systems, on the Webex Academy team, where she inspires users through dynamic live training sessions focused on the Webex Suite. Bringing over 23 years of experience in technology enablement, Clare excels in live virtual training, e-learning content development, and webinar production. She holds industry-recognized certifications in virtual facilitation and content creation, underscoring her commitment to excellence. Outside of work, Clare enjoys quality time with her family, caring for her lively group of cats, and tackling an ever-growing list of home projects.
Cisco
Susan Parrish
Webex Technical Enablement Specialist
, Cisco
Susan Parrish is a seasoned training professional with over 20 years of experience in software and technology customer-management and training roles. She merges her extensive background in customer engagement with her knowledge of adult education to provide a relevant and practical perspective to adult learners in the tech industry. At Cisco, Susan designs and delivers courses for Webex solutions, leading hands-on lab sessions and classes that empower participants to deepen their technical skills through immersive, real-world learning experiences. Susan holds a Master’s Degree in Adult Education and a Community College Instruction Certificate from East Carolina University, as well as a Bachelor’s Degree in Management of Information Systems from the University of Mount Olive. Beyond her professional commitments, she enjoys spending time at the beach, tailgating at ECU football games, and performing in local community theater.
Partner
SEP 29 1:45 PM – 1:50 PM PT
Empowering partners: Webex vision and awards celebration.
Partner: Practice Sessions
Join this exclusive session designed for channel partners to connect with Cisco executives. Gain valuable insights into our vision, strategic priorities, and the latest portfolio updates. Celebrate with us as we honor outstanding partners through the prestigious Webex Partner Awards. Please note, this session has limited capacity and is exclusively available to channel partners.
Technical Training Class
SEP 29 2:00 PM – 3:30 PM PT
TRAINING PASS REQUIRED
AI by design: From responsible AI to real-world innovation.
Training Class: Intermediate
In this session, we will begin with Cisco’s Responsible AI framework, highlighting the principles behind building ethical and trustworthy AI solutions. The focus then shifts to practical tools, covering techniques like Tokenization, Embeddings , large language models (LLMs), Agents, LangChain, and other key components for building intelligent applications that integrate into workflows, including Webex. With technical insights, architecture examples, and a live demo, this session equips you to understand, design, and deploy responsible AI in your own solutions.
Technical Training Class
SEP 29 2:00 PM – 3:30 PM PT
TRAINING PASS REQUIRED
Simplifying AV integration: From cinematic meetings to custom scenarios.
Training Class: Intermediate
In this session, we'll showcase how you can deploy Cisco room devices to deliver next-generation cinematic meeting experiences while simplifying AV integration. \n\nWe'll also showcase how combining our latest collaboration device offerings along with IP-based room peripherals, macros, and audio configurations can remove the guesswork from custom installations and enhance the experience for remote participants during meetings, training sessions, and events.
Speakers
Cisco
Agustin Vargas
Product Manager - Bars and Kits
, Cisco
Agustin Vargas is the Product Manager for Bars and Kits in Cisco Collaboration, where he brings deep expertise in driving end-to-end product development. With a strong track record leading flagship products like the Cisco EQX, EQ, and Board Pro, Agustin thrives at the intersection of technology, design, user research, and supply chain—transforming complex, multidisciplinary challenges into seamless customer experiences.
Guided by a relentless curiosity, Agustin is passionate about uncovering the behaviors and unmet needs that inspire impactful innovation. His approach blends strategic insight with hands-on execution, always focused on how technology can elegantly solve real-world problems.
Cisco
Bobby McGonigle
Technical Marketing Engineer
, Cisco
I've been with Cisco 4 years in November, with 4+ years of experience running Cisco Video Collaboration devices in higher education. My focus is on Integrator level codecs, such as the Codec EQ and Codec Pro as well as room design and customization via our extensive API. I love what I do and excited to share it with you!
Technical Training Class
SEP 29 2:00 PM – 3:30 PM PT
TRAINING PASS REQUIRED
Webex Calling Customer Assist: Exploring the solution and the latest AI-powered features.
Training Class: Intermediate
We recently introduced Webex Calling Customer Assist, the next evolution of Webex Customer Experience Essentials, which enables efficient customer interactions on the frontline and empowers any employee to assist customers.
In this session, you’ll learn the core capabilities of Webex Calling Customer Assist, explore the latest features, like text queues, Cisco AI Assistant, call sentiment for supervisors, topic analytics, and wrap-up reasons, and examine how analytics can help improve queue and agent performance. We’ll also examine Operation Modes and how they can improve the management of queues.
Speakers
Cisco
Steven Fly
Technical Marketing Engineer
, Cisco
Steven Fly is a Technical Marketing Engineer (TME) within Cisco’s Collaboration Technology Group focusing on Webex migrations, Webex Calling and Customer Assist. This includes transitioning from Jabber to the Webex App and/or from Unified CM to Webex Calling. He works closely with the product and engineering teams on the migration process and tools, Webex Calling features and the Customer Assist solution. Steven has 20+ years of experience with Cisco’s on-prem and cloud collaboration solutions. Prior to his TME role Steven was a Cisco CX Sr. Solution Architect and worked with over 50 global enterprises and large Service Providers as a trusted advisor for variety of technologies including networking and collaboration. He helped his customers develop and deploy a technology strategy, solution architectures and solution designs for a variety of technologies including complex networking, Unified Communications, TelePresence and Webex.
Technical Training Class
SEP 29 2:00 PM – 3:30 PM PT
TRAINING PASS REQUIRED
Revolutionizing customer experience with Webex AI Agent.
Training Class: Intermediate
In today's AI-driven landscape, enterprises are racing to harness transformative efficiencies. But what does AI mean for you, and why should it matter? This session explores Cisco's latest innovation in conversational AI: the Webex AI Agent. You'll gain insights into autonomous agent capabilities, comparing knowledge base-driven interactions with task-oriented slot fulfillment, and receive guidance on when to use autonomous agents versus scripted ones to maximize value.
This session will enable you to:
- Understand the capabilities and future-proofing potential of AI.
- Learn how the Webex AI Agent integrates with Webex Contact Center and Webex Connect to act as a force multiplier in your CX strategies.
- Explore real-world customer stories and use cases demonstrating the benefits of early adoption of Webex AI Agent.
This session is ideal for professionals looking to enhance their understanding of conversational AI and its strategic applications in customer experience. No prior experience with Webex Contact Center or Webex Connect is necessary, though familiarity with either voice or digital communication flows may enhance your understanding. Join us to discover how Webex AI Agent can help your enterprise stay ahead in the age of AI and deliver exceptional CX.
Speakers
Cisco
Stefan Zeidenberg
Solutions Engineer
, Cisco
Stefan Zeidenberg helps lead CX strategy and innovation within Cisco’s Customer Experience Outcomes team, helping enterprise organizations modernize how they connect with customers through AI, automation, and digital channels. With over a decade of experience in conversational automation and conversational AI, Stefan is focused on driving intelligent front-door strategies that reduce friction, improve outcomes, and unlock new value across the customer journey. He works cross-functionally with customers, product, sales, and engineering to bring Cisco’s AI-powered solutions to life in the enterprise.
Partner
SEP 29 2:40 PM – 2:45 PM PT
Art of the possible: Devices demo edition.
Partner: Technical Training Lab
Join us as we continue to explore the exciting capabilities of your Collaboration Sandboxes. In this session, we'll uncover creative ways to showcase the incredible features of Cisco devices to your customers. You'll learn how to effortlessly demonstrate the power of tools like the RoomOS Web Engine, including Web Widgets and Digital Signage. But that's not all -- we'll also dive into practical methods for deploying applications to these devices, ensuring you and your customers can make the most of them. And for those times when you don’t have a device nearby, we'll show you how to demo devices from remotely. It's all about making your sandbox experience as dynamic and impactful as possible. If you’d like to follow the process or bookmark sites along the way, please have your laptop ready and a sandbox configured. If you have a device configured in your sandbox, we’ll show you how to control it remotely so you can even configure it during the session.
Partner
SEP 29 2:45 PM – 2:50 PM PT
Beyond the features: Technical selling of Webex with the power of personas.
Partner: Technical Training Class
Tired of generic sales pitches? This session provides a practical, data-driven guide to persona-based selling for Webex collaboration solutions. We'll explore real-world examples of how to identify and profile key user personas, such as healthcare workers, retail employees, and educators. Learn how to leverage tools to extract meaningful customer data, enabling tailored discussions that resonate with your target audience, moving beyond a generic approach. Discover how to map these personas to specific Webex Calling, Messaging, and Meetings capabilities to create compelling solutions that address their unique challenges and drive business outcomes. Get ready to transform your sales conversations and close more deals!
Partner
SEP 29 2:50 PM – 2:55 PM PT
AVoIP: Enhancing enterprise visibility and innovation in AV design.
Partner: Technical Training Class
In a world where IT and AV are converging, the future of collaboration technology is network-native. By deploying Cisco AVoIP microphones and cameras directly on the network, organizations gain immediate access to Cisco's robust ecosystem of platforms for centralized management, intelligent monitoring, and powerful automation. In this session, discover how our plug-and-play AVoIP solutions not only deliver superior audio and video experiences, but also seamlessly integrate with your Cisco management platform providing unprecedented visibility and control at scale. Simplify your AV workflows, boost efficiency, and unlock the full potential of your Cisco investment.
Partner
SEP 29 2:55 PM – 3:00 PM PT
Unlocking value in the Webex Suite: Drive customer adoption and boost partner revenue.
Partner: Technical Training Class
Many customers are sitting on powerful, underused features in their existing Webex Suite. This session will equip partners with the knowledge to help customers activate and adopt core capabilities, such as Vidcast, Slido, Control Hub, and Webex AI. Learn how to position these features to simplify workflows, drive user adoption, engage in new ways, and demonstrate immediate ROI. By guiding customers to unlock more value—without additional spend—partners can deepen relationships, increase stickiness, and uncover new service and upsell opportunities.
Partner
SEP 29 3:00 PM – 3:05 PM PT
Expand your service offer with AI-powered customer assist for BroadWorks.
Partner: Technical Training Class
In today's customer-centric world, delivering exceptional service is no longer optional—it's a must. With Customer Assist for BroadWorks, Cisco is empowering BroadWorks Service Providers to provide a support solution that transforms customer interactions. Customer Assist empowers any employee to deliver outstanding customer assistance through a modern, AI-powered experience in the Webex app. Don't just talk-deliver unforgettable customer experiences. In this technical breakout session, we'll introduce you to the architecture and key components of Customer Assist for BroadWorks. Discover how to provision numbers, agents, and supervisors, and streamline call flows. We'll also showcase messaging features that enable seamless collaboration and explore the AI capabilities that will drive smarter, faster, and more personalized customer interactions.
Partner
SEP 29 3:05 PM – 3:10 PM PT
How AI Agents can redefine travel: Your virtual companion awaits!
Partner: Technical Training Lab
Buckle up and get ready to explore how AI is transforming the travel and hospitality industry! In this 90-minute interactive lab, you’ll step into the shoes of a travel tech innovator, leveraging Webex Contact Center and its AI capabilities to design the ultimate virtual travel assistant. Whether it’s helping customers book their dream vacations, recommending personalized itineraries, or answering questions about hotel amenities, this AI-powered agent is always ready to deliver first-class service. You’ll learn to configure, train, and deploy an AI agent capable of handling real-time customer interactions with ease and flair. This lab isn’t just technical—it’s also fun! From solving common traveler pain points (like “Where’s my confirmation email?”) to upselling premium perks, you’ll experience firsthand how AI can create seamless and memorable journeys for customers. Participants will receive access to a sandbox environment for hands-on activities, ensuring you leave with actionable insights and tools to implement AI-driven customer service solutions effectively. So, grab your laptop and your virtual boarding pass, and join us for this sandbox adventure. By the end of the session, you’ll have the skills to showcase the magic of AI-powered customer engagement—no passport or jet lag required!
Partner
SEP 29 3:10 PM – 3:15 PM PT
Breakfast Birds of a Feather (BoF): Customer Experience
Partner: Technical Training Class
Join Cisco Product Managers and Technical Marketing Engineers for an interactive discussion on Customer Experience. This informal session offers a chance to share insights, ask questions, and provide direct feedback on current and future CX innovations. Come connect, collaborate, and help shape the direction of our solutions.
Partner
SEP 29 3:15 PM – 3:20 PM PT
Breakfast Birds of a Feather (BoF): Employee Experience
Partner: Technical Training Class
Engage with Cisco Product Managers and Technical Marketing Engineers from the Devices and Collaboration teams in this open forum focused on Employee Experience. Share your insights, explore roadmap direction, and discuss how our integrated solutions are enhancing productivity, hybrid work, and seamless collaboration. Your feedback helps shape the future of our platform.
Partner
SEP 29 3:20 PM – 3:25 PM PT
Conquer the greenfield: Capturing new logos with Webex.
Partner: Practice Sessions
Unleash the power of aligned sales and marketing strategies to win new logos and drive net-new growth. In this session, we’ll explore bold, effective tactics to build pipeline from scratch, penetrate untapped markets, and convert prospects into first-time customers. Walk away with actionable strategies to accelerate customer acquisition and stand out in today’s competitive landscape.
Partner
SEP 29 3:25 PM – 3:30 PM PT
Level up: From programs to profit with Cisco 360.
Partner: Practice Sessions
Discover how to fully leverage Cisco's current partner programs to drive growth and success, while getting an exclusive preview of the game-changing Cisco 360 program launching in February. This session will equip you with strategies to maximize today's opportunities and prepare for the next evolution in partner enablement. Don't miss the chance to stay ahead and capitalize on what's coming next!
Partner
SEP 29 3:30 PM – 3:35 PM PT
Not your grandma’s contact center: Selling in the age of AI.
Partner: Practice Sessions
The playbook for selling contact centers has changed—AI is rewriting the rules and Cisco is leading the way. In this session, discover how to turn real-world customer use cases into high-impact opportunities that drive customer experience innovation and fuel pipeline growth. Learn how to position AI, not just as a feature but as a business-critical transformation engine that expands relationships, delivers measurable value, and gives you a distinct competitive edge in the fastest-growing TAM in the market.
Partner
SEP 29 3:35 PM – 3:40 PM PT
Winning the room with Cisco’s full stack.
Partner: Practice Sessions
Learn how to unlock Cisco’s full room strategy—from one-click meetings to “everything over Ethernet”—and create powerful customer value across collaboration, networking, and security. This session goes beyond Microsoft interop, showcasing how to “sell the room” as part of a broader cross-architecture play. Discover how to outpace the competition, not by replacing existing tools but by enhancing and simplifying hybrid work experiences in shared environments. Walk away with actionable ways to co-sell, differentiate, and grow your business in the evolving workplace.
Partner
SEP 29 3:40 PM – 3:45 PM PT
From renewal to revenue: Growing the base.
Partner: Practice Sessions
Drive predictable growth by mastering the renewal motion and turning every existing customer into your next expansion opportunity. In this session, you’ll learn how to protect your base, identify upsell and cross-sell triggers, and streamline the entire lifecycle using Cisco’s powerful tools and programs. From automation and trials to co-selling and technical resources, we’ll show you how to simplify the path from renewal to revenue. Walk away with practical strategies to reduce churn, increase wallet share, and grow faster with less friction.
Partner
SEP 29 3:45 PM – 4:45 PM PT
Powering Partnerships: The Webex Wholesale Experience
Partner: Practice Sessions
Discover how Webex Wholesale is driving innovation and growth for partners worldwide. This session showcases our upcoming roadmap highlights, features a panel of industry-leading partners sharing real-world success stores and insights, and offers direct access to Webex experts to answer your questions. Ideal for partners eager to leverage Webex Wholesale for a competitive advantage.
Technical Training Class
SEP 29 4:00 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Troubleshooting Webex authentication and provisioning.
Training Class: Expert
Webex administration continues to evolve and so do the challenges that come with it. Whether you're planning a deployment, expanding your current footprint, or simply looking to avoid the next call to TAC, this session is designed to equip you with the practical troubleshooting skills every Webex admin needs.
In this technical-focused session, we’ll explore the most frequent issues that lead customers to open support cases and walk you through how to resolve them before they impact your users. You'll gain insights into:
- Directory integration troubleshooting – including Directory Connector and Entra ID Sync, key log files, sync behaviors, and how to interpret failure points.
- Group sync and migration issues – understand how to identify and fix common misconfigurations that block successful user provisioning.
- Single sign-on (SSO) challenges – from SAML assertion decoding and certificate renewals to resolving login failures and navigating the SSO auth flow.
Speakers
Cisco
Paul Stojanovski
Principal Engineer
, Cisco
Paul is a Principal Engineer at Cisco working within the Customer Experience organization supporting Webex solutions. He focuses his time on multiple areas such as driving Webex product serviceability for customers, building innovation for TAC case opening tools, and helping drive global TAC support strategy. He has spent his entire professional career working with Collaboration and Webex. In Collaboration, he worked as a TAC engineer supporting the on-premise Collaboration portfolio primarily focused on Immersive and Mobile and Remote Access. He has been involved in Webex support for nine years and was responsible for bringing Webex support in alignment with the global CX support teams. Currently, he focuses most of his effort on the Webex administration experience working with the Webex Control Hub and Webex Identity. He is passionate about driving change within Webex products to help bring better serviceability and self-service capabilities to customers, partners, or anyone using the products. He is also a Cisco Live Hall of Fame Distinguished Speaker.
Technical Training Class
SEP 29 4:00 PM – 5:30 PM PT
TRAINING PASS REQUIRED
The cloud and AI hybrid evolution (CCE): Scale, secure, flexible, and accelerated business value.
Training Class: Intermediate
This session highlights the benefits of Cisco's cloud-based hybrid architecture for Contact Center Enterprise (CCE) and Webex CCE platforms. Designed for large enterprises seeking to leverage AI and cloud services, the session will introduce Cisco's native AI Agent and AI Assistant as part of the overall solution. It will provide insights into how the platform supports enterprises, whether they are transitioning fully to the cloud or strategically adopting a hybrid model. This session is ideal for IT professionals and decision-makers responsible for managing or selecting the best contact center solution for their stakeholders.
Speakers
Cisco
Jerad Cockroft
Solutions Engineer
, Cisco
Jerad Cockroft is a solutions engineer specializing in Contact Center and Customer Experience, with over 15 years of expertise in Cisco contact center and collaboration environments. Jerad has extensive experience designing, deploying, and supporting both large and small contact centers, leveraging his skills across on-premises and cloud-based solutions. Now in his 9th year at Cisco, Jerad's passion for integrating people, business, and technology was first sparked during his time as a Cisco customer. He has since applied this enthusiasm across a wide range of industry verticals, including public sector, healthcare, commercial, and financial services.
Cisco
Joe Wong
Solutions Engineer
, Cisco
Joe Wong is a Solutions Engineer that focuses on the whole customer experience and engagement, including those who manage and use the technology. He has 20+ years of contact center experience with 16 years focused on Cisco solutions and was recently recognized as a Cisco Distinguished Speaker. He was a Solutions Architect with Cisco's Contact Center Delivery Team for 8 years handling critical enterprise accounts and strategic engagements specializing in complex environments before joining Cisco Sales Engineering in 2022. Prior to Cisco, he has been a customer twice and part of our partner ecosystem. Joe's expertise encompasses the entire Contact Center portfolio, large and small, with more recent blending of modern and exciting opportunities using AI services, digital channels, and other cloud solutions. With an extensive background in design, delivery, and support in both customer experience architecture and applications, he is constantly looking for optimizations and improvements around the customer, agent, and administrator experiences.
Technical Training Class
SEP 29 4:00 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Troubleshooting Webex Meetings: Logging, metrics, and ThousandEyes analytics.
Training Class: Expert
Webex Meetings are an integral part of how your employees collaborate, but how can you ensure your users are having the optimal experience no matter where they're working and quickly diagnose and troubleshoot issues when they arise? In this session, we’ll provide a deep dive into Webex Meetings troubleshooting so you can quickly resolve issues from anywhere. You’ll learn how to utilize:
- The latest troubleshooting enhancements for Webex Meetings
- Logging in Webex for Webex Meetings
- Metric analysis in Control Hub for Webex Meetings
- ThousandEyes metrics and analytics to triage issues
Speakers
Cisco
Eric Embling
Customer Delivery Engineering Technical Leader
, Cisco
Eric Embling is a Technical Leader for Webex Meetings based out of the RTP area of North Carolina. Eric holds a Bachelor of Science in Networking from Rochester Institute of Technology, and started his 12-year Cisco career working in on-prem collaboration with the Cisco Unified Communications Manager team. Currently he has been assisting Engineering with the WSMP migration process. Eric is also involved in the co-op program bringing the next generation of talent to Cisco. As a graduate of the Cisco co-op program himself, Eric is passionate about equal access to STEM and helping co-op students thrive in their program.
Technical Training Class
SEP 29 4:00 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Cisco devices and RoomOS interoperability: Part 2
Training Class: Intermediate
Take your understanding of Cisco devices and RoomOS to the next level with Part 2 of our interoperability series. This session dives deeper into advanced capabilities and the latest innovations, including:
- RoomOS and Android containers: Explore how containers enhance flexibility and integration.
- Microsoft Teams Rooms and Panels: Learn how Cisco devices seamlessly integrate with Microsoft Teams for a consistent meeting room experience.
- Latest innovations: Zoom Meetings for Cisco Rooms. Get a sneak peek at our upcoming interoperability solution for Zoom Meetings.
Speakers
Cisco
Charlie Thorpe
Technical Marketing Engineer
, Cisco
Charlie Thorpe is a Technical Marketing Engineer within the Cisco Workplace Technology Group, specifically part of the Collaboration Technical Marketing Engineering (TME) team. His areas of expertise include Microsoft Teams Rooms, RoomOS, Desk Series, Sharing, and Webex Edge for Devices. Prior to this role, he held the position of Technical Solutions Architect within the EMEA Webex SE team, where he was responsible for Webex SaaS solutions such as Webex Messaging, Webex Meetings, Webex Calling, and Webex Hybrid Service and has been with Cisco since 2010. Prior to joining Cisco, he spent four years at Nortel as a Systems Engineer within the Enterprise Sales organisation, specialising in IP telephony, contact centres, and data networking. Before his tenure at Nortel, he had a 15-year career at BT.
Cisco
Davide Preti
TME Technical Leader
, Cisco
Davide Preti is a Technical Marketing Engineering (TME) Technical Leader in Cisco's Collaboration Technology Group Solutions team, specializing in Unified Communications. Based in Italy, Davide joined Cisco in 2010 through the TANDBERG acquisition. With deep expertise in interoperability across Microsoft, Google, and Zoom ecosystems, he focuses on seamless video device integration and optimized meeting experiences.
Technical Training Class
SEP 30 11:00 AM – 12:30 PM PT
TRAINING PASS REQUIRED
Troubleshooting Cisco devices: Webex, Microsoft Teams Rooms, and WebRTC.
Training Class: Expert
Today, the majority of teams use two or more collaboration solutions, making reliable integration an increasing priority. In this session, participants will learn how to troubleshoot Cisco RoomOS devices in both Webex and Microsoft Teams Rooms (MTR) deployments including WebRTC integrations like Google Meet, Microsoft Teams, and Zoom. This includes common problems we see from our customers such as activation, configuration, scheduling, meeting connection failures, and call quality. You will leave this session with expertise on how to implement best practices and solve unexpected problems using device logs and diagnostic tools in order to make managing multiple meetings solutions seamless for both your IT team and end users.
Speakers
Cisco
Tim Kratzke
Technical Leader
, Cisco
Tim Kratzke has been working on Cisco Telepresence products for over 13 years, ranging from Immersive video systems, video infrastructure such as Cisco Meeting Server (CMS) and Expressway, and for the past 7 years specializing in video endpoints. After working as a Telepresence TAC engineer, Tim now works with global CX teams training new engineers, building tools to aid in the troubleshooting process, and working with engineering to improve the serviceability of collaboration video endpoints. In his spare time Tim is an avid hockey fan and enjoys traveling and exploring new destinations.
Technical Training Class
SEP 30 11:00 AM – 12:30 PM PT
TRAINING PASS REQUIRED
Webex identity: Provisioning, authentication, and authorization.
Training Class: Intermediate
At the heart of Webex’s functionality lies its robust framework for identity, authentication, authorization, and provisioning, enabling secure and efficient access control.
This session delves into provisioning users in Webex from popular identity platforms such as Duo, Microsoft Active Directory, Entra ID, and Okta, leveraging tools and standards like Cisco Directory Connector and SCIM.
We’ll also explore Webex’s authentication mechanisms, including single sign-on (SSO) using SAML and OpenID Connect, as well as multifactor authentication (MFA).\n\nLastly, we’ll cover Webex’s approach to authorization, which uses role-based access control (RBAC) to assign permissions based on user roles, ensuring secure and tailored access.
Speakers
Cisco
Scott Kiewert
Technical Marketing Engineer
, Cisco
Scott Kiewert is a Technical Marketing Engineer in the Collaboration Technology Group at Cisco. He currently focuses on all aspects of Webex security but has a special interest in identity, authentication, and authorization. He assists customers with design guidance and troubleshooting Webex security concerns. Prior to his current role, he worked in TAC supporting Cisco Unified Communications Manager and IP phones.
Technical Training Class
SEP 30 11:00 AM – 12:30 PM PT
TRAINING PASS REQUIRED
Deploying CUBE as a local gateway and site survivability for Webex Calling.
Training Class: Intermediate
CUBE Enterprise has been Cisco's flagship on-premises session border controller (SBC) on the routing platform for over two decades. This session will begin with a recap on CUBE and configuration best practices for first-time session attendees. This will be followed by new features introduced as part of various v14.x releases. Additionally, it will cover high-capacity premises-based PSTN option for Webex Calling, along with site survivability support for Webex Calling. Lastly, we will discuss config changes required on the Local Gateway (LGW) to support co-location with the Survivability Gateway (SGW).
Speakers
Cisco
Hussain Ali
Technical Marketing Engineer
, Cisco
Hussain Ali (CCIE# 38068 - VOICE, COLLAB) is a Technical Marketing Engineer/Technical Leader in the Collaboration Technology Group at Cisco Systems. He is responsible for all Unified Communications services and applications on the ISR, Catalyst 8300 & virtual routing platforms like Cisco Unified Border Element (CUBE), Cloud Calling solutions such as Webex Calling, call recording, Direct Routing with Microsoft Phone System, and Webex Contact Center. He provides architectural design guidance for unified communication services and solutions to enterprise customers, service providers, Cisco sales force, and Cisco partners. He works directly with the product management and engineering teams in strategizing future product development to meet customer needs. Before joining this group, he led the Multiservices Cisco Technical Assistance Center (TAC) team in Richardson, TX, troubleshooting and diagnosing some of the largest Cisco Collaboration deployments.
Technical Training Lab
SEP 30 11:00 AM – 1:00 PM PT
TRAINING PASS REQUIRED
Building Webex Contact Center connectors: From planning and configuration to avoiding pitfalls.
Training Lab: Intermediate
Webex Contact Center connectors are crucial for extending contact center functionality and optimizing business operations by integrating with platforms such as Salesforce (CRM), ServiceNow (SNOW), and Dynamics 365. In this session, you’ll learn about the architectural considerations for implementing connectors and best practices for configuration, along with how to avoid common pitfalls to ensure a successful integration by understanding the caveats and troubleshooting techniques.
Speakers
Cisco
Anuj Bhatia
Senior Technical Leader
, Cisco
Anuj Bhatia possesses a profound familiarity with the Cisco Webex Collaboration ecosystem. Over 19 years, his career has been dedicated to Cisco Contact Center solutions, where he has cultivated extensive expertise in Contact Center enterprise (UCCE) on-prem and Webex Contact Center (WxCC) Cloud platforms. Presently, Anuj spearheads the support operations for both the WxCC and WxCCE solutions. He holds a Master's degree from Wichita State University and is a certified Cisco professional. Beyond his professional endeavors, Anuj finds enjoyment in hiking, actively engages with the stock market and is an avid Formula 1 fan. He is currently based in Massachusetts and operates from Cisco's Boxborough office.
Technical Training Lab
SEP 30 11:00 AM – 1:00 PM PT
TRAINING PASS REQUIRED
Supercharge your Webex Webinars integrations with REST APIs.
Training Lab: Expert
Looking to customize your Webex Webinars workflows? Join us for a hands-on session designed specifically for developers who want to get the most out of the Webex REST API—whether you're just getting started or looking to enhance your existing integrations.
What you'll learn:
- How to get started with the Webex REST API, with a spotlight on Webinar features.
- Scheduling, editing, and deleting Webinar sessions via API.
- Troubleshooting common issues, reading error responses, and handling rate limits.
- Best practices for integrating with Webex efficiently.
- Real-world examples and code snippets to accelerate your development.
While some familiarity with JavaScript can be helpful, it's not required to participate.
Speakers
Cisco
Adrian Gruszowski
Technical Consulting Engineer
, Cisco
Adrian is a Technical Consulting Engineer and Team Leader of the TAC SSPT Webex support team at Cisco, where he has been supporting customers since 2017. He specializes in Webex devices, Webex Meetings, and Webinars, with a strong background in both on-premises and cloud collaboration solutions. Adrian holds a CCIE Collaboration certification and is passionate about using Webex REST APIs to automate workflows and enhance customer integrations. He works closely with customers and partners to troubleshoot complex issues, deliver innovative solutions, and drive improvements in Webex serviceability. Adrian is also a Cisco Live EMEA (Amsterdam) speaker, sharing his expertise and best practices with the wider Cisco community. His leadership and technical knowledge help ensure seamless collaboration experiences for Cisco users worldwide.
Cisco
Irek Tarasek
Technical Consulting Engineer
, Cisco
With over nine years of experience in the collaboration technology space, I bring deep technical expertise and a passion for helping customers succeed. I began my career as a TAC engineer, spending five years supporting on-premises collaboration solutions such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), IM&P, Jabber, and CUBE. I then transitioned to the Cloud Collaboration team, where for the past four years I have focused on Webex and Cisco Endpoints. I earned my CCIE Collaboration certification in 2019. In addition to my technical roles, I have played an active part in knowledge sharing, providing numerous internal training sessions and delivering technical presentations for partners during TAC workshops. My goal is to empower partners and customers to maximize the potential of their collaboration technologies.
Technical Training Lab
SEP 30 11:00 AM – 1:00 PM PT
TRAINING PASS REQUIRED
How to improve customer interactions with video and AI.
Training Lab: Intermediate
Businesses in all verticals want to improve customer service which is why the ability to communicate with experts over video is growing in demand. But for customers, interacting with experts needs to be easy and offered on their digital channel of choice, and without the need to install any application
Join us to explore Instant Connect video features and APIs, and learn how to integrate them into digital channels with Webex Connect (CPaaS) and Webex Contact Center.
You’ll leave this session understanding:
- How Webex Instant Connect provides WebRTC based video communications leveraging APIs, and its new AI features. All in your browser.
- How to build a Webex AI Agent.
- A real use case example on the orchestration power of Webex Connect, integrating not only with Instant Connect, but also with external systems like CRM.
Speakers
Cisco
Victor Vazquez
Solutions Engineer
, Cisco
Victor is a Collaboration Solutions Engineer within the global Webex Solutions Developer Group, Global Central of Excellence, where he supports customers worldwide. He specializes in building cross-architecture solutions that enable businesses to achieve their objectives. His journey at Cisco started as as a System Engineer, and evolved as he transitioned into a Collaboration specialist. Over the years, Victor has honed his expertise, particularly focusing on Contact Center and CPaaS (Communication Platform as a Service)
Breakout
SEP 30 11:15 AM – 12:00 PM PT
CX + AI: Evolving beyond the status quo.
How Webex Customer Experience solutions can transform your business.
Artificial intelligence is no longer a futuristic concept – it’s the driving force behind transformative change in customer experience (CX). This session explores how AI empowers organizations to break free from the traditional paradigm of customer service and deliver the kind of total experience customers seek. Discover how Webex Customer Experience solutions empower companies to orchestrate anticipatory service alongside hyper-personalized, efficient, and emotionally attuned interactions across every touchpoint. By embracing AI that is meaningful to customers, productive for employees, and agile for operations, organizations can rise—and surpass—the expectations of today’s experience-driven marketplace. Now that’s evolving beyond the status quo!
Speakers
Cisco
Chang Chang
Senior Director, Product Management
, Cisco
Chang is a Senior Director of Product Management in the Webex Customer Experience Solutions business. With over 14 years of product leadership experience, Chang has held key roles at Intuit and Mighty Audio (early-stage startup) as well as a management consultant at PwC. Chang holds an MBA from UCLA Anderson.
Cisco
Manoj Muthavarapu
Director, Product Management
, Cisco
Manoj heads the product team focussed on AI for CX, particularly Webex AI Agent. A fullstack developer turned product manager, Manoj has joined Cisco via the IMI acquisition and works out of Hyderabad, India where he stays with his wife and son. Outside work, cricket, travel and conversations over coffee are some of the things that get him excited.
Breakout
SEP 30 11:15 AM – 12:00 PM PT
Future-proofing workplaces: Vision, roadmap & real-world transformation.
Discover how AI-powered solutions enhance workplaces and employee experiences.
"Learn how the Webex Suite and Cisco collaboration devices come together to deliver smarter, AI-driven collaboration. In this session, we’ll highlight how to improve workplace efficiency and employee engagement by integrating Webex’s advanced AI capabilities with Cisco’s intuitive collaboration devices. We'll also showcase a real-world customer story, highlighting their transformation journey, lessons learned, and key business outcomes. \n\nDiscover practical examples of how AI simplifies meetings, removes common barriers, and enhances everyday workflows. See how these tools create a seamless experience for employees, whether working in the office or remotely, and why this integration is a game-changer for today’s work."
Speakers
Cisco
Edel Joyce
Director of Product Management for AI and Elevated Experiences for Cisco Devices
, Cisco
Edel Joyce is an established technology executive with years of experience in driving innovation and delivering results. Her expertise spans engineering, operations, design, customer experience and strategy. Most recently, Edel led the development of the multi award-winning Webex Hologram and the launch of the industry-first Cisco Spatial Meetings in partnership with Apple. Currently, she is at the forefront of developing AI-powered experiences for Cisco devices and redefining user interactions across the portfolio. Edel is passionate about delivering products for the greater good and challenging the norm.
Quick Takes
SEP 30 11:45 AM – 12:05 PM PT
Driving CX excellence.
Boost team performance with AI-driven QM and analytics.
Discover how we're transforming contact center performance with the all new AI-powered Quality Management. This innovative, native solution makes it possible to automate evaluations, gain real-time insights, and identify coaching opportunities instantly. Join us to see how AI is redefining quality and elevating experiences inside and outside the contact center.
Speakers
Cisco
Manali Dongre
Director, Product Management
, Cisco
Manali Dongre is a product leader at Cisco, where she heads the team driving Agent, Supervisor, and Analyzer Experiences for Webex Contact Center within Cisco’s Collaboration Group. A passionate advocate for inclusive design, she also leads Accessibility and Inclusivity initiatives across the Collaboration portfolio, ensuring Cisco’s products are usable by all. Since joining Cisco in 2020, Manali has been at the forefront of delivering innovative, user-centered experiences that enhance productivity and collaboration. She lives in Mumbai, India with her husband and their cat, Izzy.
Quick Takes
SEP 30 12:15 PM – 12:35 PM PT
Going from AI to impact.
Practical steps for successfully deploying AI for CX.
As AI rapidly reshapes the contact center, many organizations are asking: how do we ensure successful deployment and real ROI? This session explores what it means to be truly AI ready—from aligning technology with CX goals to ensuring data quality and integration. Learn how to move beyond experimentation to scalable, high-impact AI strategies that drive efficiency, elevate agent performance, and enhance the customer experience.
Speakers
Cisco
Abhiram Kramadhati
Director, AI Go-to-Market and Ops
, Cisco
Abhiram leads the AI GTM function for the Customer Experience Business at Cisco. He is based out of Melbourne, Australia. Using AI in the CX space is his favourite domain. In his role, he works with early customers on thier CX transformation by leveraging AI and also helps define the strategy to make the broader Cisco customer and partner community be successful with Cisco's AI portfolio for their CX requirements. He has previously worked at Google and Uniphore in the same space.
Breakout
SEP 30 12:45 PM – 1:30 PM PT
How Webex will future-proof your CX investments.
Discover how businesses are reimagining CX with Webex.
Discover how Webex customers are future-proofing their CX strategies in this insightful panel discussion. Hear real-world stories of migrating from on-prem to cloud, using AI to elevate customer engagement, and incorporating proactive outreach into CX strategies. Featuring leaders across industries, this session will showcase how Webex Customer Experience solutions are empowering businesses to deliver seamless, intelligent customer experiences. Walk away with fresh perspectives, practical advice, and inspiration to tackle your own CX challenges with innovative solutions.
Breakout
SEP 30 12:45 PM – 1:30 PM PT
Experience matters: How AI transforms the way we work and collaborate.
Webex Suite and Cisco devices bring smarter tools to enhance connection and productivity.
"How can organizations create workplaces that support modern work? In this session, senior leaders from Cisco will present their vision for the modern workplace and our product roadmap, showcasing how AI-powered tools and connected technologies enable smarter, more adaptable offices. \n\nThe session also features a real-world case study from a customer, who will share how they have reimagined their office spaces to improve employee experiences and productivity using Cisco’s solutions. "
Speakers
Cisco
Molita Sorishochamaki
Product Marketing Lead, Webex Suite
, Cisco
Molita is a Product Marketing Lead at Cisco focusing on the all-in-one, AI-powered Webex Collaboration Suite that is built for today’s modern work.
Quick Takes
SEP 30 12:45 PM – 1:05 PM PT
Ecosystem in action.
Unlock new levels of care and service with integrations for Webex Contact Center.
In this session, learn how our new native integrations with Epic Systems, ServiceNow, Salesforce, and more, empower contact center agents to deliver more efficient, personalized, and impactful customer experiences. Join us to explore how these integrations enhance workflows, improve agent effectiveness, and ultimately drive better outcomes.
Roundtable
SEP 30 12:45 PM – 2:00 PM PT
Modern healthcare: Elevating patient experience, workforce empowerment, and care delivery.
Join healthcare leaders from across the industry to discuss how digital innovation, collaboration tools, and integrated solutions are shaping the future of care. Explore strategies for enhancing patient engagement with AI-driven insights, empowering professionals with flexible work models, and streamlining operations through intelligent automation. Discover how organizations are leveraging advanced analytics, AI agents, and connected platforms to improve accessibility, efficiency, and the overall human experience in modern healthcare. This interactive roundtable is your opportunity to share challenges, discover best practices, and connect with peers leading the transformation in modern healthcare.
Technical Training Class
SEP 30 1:00 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Troubleshooting Webex Calling.
Training Class: Expert
This session will take you through troubleshooting various aspects of Webex Calling including:
- User and organization management
- Endpoint registration
- Phone and soft client issues
- Call routing
- Premises-based PSTN calling
- An end-to-end troubleshooting case study
- Media quality
The focus will be on the multitenant components of Webex Calling and will not cover Dedicated Instance. The session will cover troubleshooting with Control Hub, Webex, phones, Webex devices, and SIP trunks to premises-based PSTN. We will also cover diagnosing media connectivity and quality issues and help you understand any tools available to help diagnose issues.
Attendees should have prior understanding of how to perform routine administration of Webex Calling in Control Hub.
Speakers
Cisco
Esteban Valverde
CX TAC Technical Leader Webex Calling
, Cisco
With nearly two decades of experience at Cisco, Esteban Valverde began his journey as a Developer in 2005 before joining the Cisco TAC team in Costa Rica in 2006. Since 2008, Esteban’s focus has been in Unified Collaboration Technologies, where he has continually evolved alongside the rapidly changing landscape of communication solutions. Currently, Esteban serves as a Technical Leader for Webex Calling, a position he has held since 2023. He holds a Bachelor’s Degree in Computer Science and is passionate about driving innovation and delivering exceptional customer experiences. His primary responsibilities include creating in-depth technical documentation, collaborating with the Engineering Team to enhance product serviceability, architecting automation solutions to improve support for customers, and providing technical support to customers and TAC Engineers worldwide. Throughout his career, Esteban has supported critical Unified Communication networks for a diverse array of clients, including Fortune 500 companies. Esteban is committed to helping organizations leverage the full power of Webex Calling and ensuring customer's voice networks are reliable, scalable, and future-ready.
Cisco
Luis Ramirez
CX TAC Technical Leader Webex Calling
, Cisco
Luis Ramirez: Cisco TAC Technical Leader & Advocate for Excellence in Webex Calling As the current Technical Leader for Cisco's TAC in Webex Calling Technology, Luis has been at the vanguard of enhancing global support capabilities and refining the Webex Calling experience for customers and engineers alike. With a career spanning over 16 years within Cisco TAC, Luis brings a wealth of experience and a deep understanding of Cisco Collaboration products to the forefront of technological innovation. At the heart of Luis's work is a passion for mentorship. By dedicating a significant portion of time to guide and nurture the skills of TAC engineers, Luis ensures that the next generation of technical support is prepared to meet the complex demands of modern collaboration solutions. This commitment to excellence extends beyond team development, as Luis actively contributes to the improvement of product serviceability. Renowned for expertise in complex hybrid Collaboration implementations, Luis plays a pivotal role in assisting customers as they transition to cloud-based solutions. This expertise is underpinned by a ten-year mastery of the CCIE Collaboration Certification #40952, a testament to Luis's dedication and skill in the field. Driven by an unwavering commitment to instigate positive change, Luis is instrumental in elevating the Webex Calling Offer. Through a focus on customer support and service enhancement, Luis not only addresses current needs but also paves the way for a more innovative and reliable future in cloud collaboration. #Teacher #Pioneer
Cisco
Paul Stojanovski
Principal Engineer
, Cisco
Paul is a Principal Engineer at Cisco working within the Customer Experience organization supporting Webex solutions. He focuses his time on multiple areas such as driving Webex product serviceability for customers, building innovation for TAC case opening tools, and helping drive global TAC support strategy. He has spent his entire professional career working with Collaboration and Webex. In Collaboration, he worked as a TAC engineer supporting the on-premise Collaboration portfolio primarily focused on Immersive and Mobile and Remote Access. He has been involved in Webex support for nine years and was responsible for bringing Webex support in alignment with the global CX support teams. Currently, he focuses most of his effort on the Webex administration experience working with the Webex Control Hub and Webex Identity. He is passionate about driving change within Webex products to help bring better serviceability and self-service capabilities to customers, partners, or anyone using the products. He is also a Cisco Live Hall of Fame Distinguished Speaker.
Cisco
Paul Giralt
Distinguished Engineer
, Cisco
Paul Giralt, CCIE R&S, CCIE Voice, CCIE Collaboration #4793, is a Distinguished Engineer in Cisco's Security and Trust Organization (S&TO) focused on network infrastructure security. He has spent much of his career helping customers accelerate the adoption of Cisco technologies and solutions, working with Cisco's largest collaboration deployments and working closely with engineering on improving product serviceability and cross-architecture product integrations. Paul has spent years designing, troubleshooting and diagnosing issues on some of the largest and most complex Cisco Collaboration deployments. He is also the author multiple Cisco Press collaboration titles, an IETF contributor, holds numerous patents, and is a member of the Cisco Live Distinguished Speaker Hall of Fame Elite.
Technical Training Class
SEP 30 1:00 PM – 3:00 PM PT
TRAINING PASS REQUIRED
How to successfully transition from on-premises Cisco UCM to Webex Calling multi-tenant.
Training Class: Intermediate
Webex Calling has a comprehensive set of enterprise-grade feature to address a wide array of business requirements. When migrating from Unified Communications Manager trying to replicate Unified CM features 1-to-1 with Webex Calling feature leads to a suboptimal solution and can feel like a big undertaking.
In this session we will highlight the superior capabilities of Webex Calling, discuss fundamental differences between Unified CM and Webex Calling and compare capabilities of both calling solutions. We'll also discuss using a methodical approach and leveraging Webex and partner tools to reduce effort and improve the transition process. We will review the key transition activities, some of our partner tools, and see how the Webex tools are used to complete the transition.
Speakers
Cisco
Johannes Krohn
Principal Technical Marketing Engineer
, Cisco
Johannes Krohn joined Cisco System in Germany in 2000. In his over 30 years of experience in the networking and telecommunication industry he worked in several IT companies gaining knowledge in engineering, system design and technologies from ATM to multiprotocol networking. In the last 20+ years he mainly focussed on IP telephony, Unified Collaboration and on-premise and cloud based collaboration solutions. As Technical Marketing Engineer working on Collaboration System Architectures he provides design guidance in key projects and is responsible to transferring new product information of Cisco Collaboration Solutions to audiences internally and externally. Technology focus areas include call routing architectures, collaboration architecture simplification and cloud collaboration. As part of the continuous development cycle he is providing input to the system level planing of future solutions. He holds a CCIE Voice.
Cisco
Steven Fly
Technical Marketing Engineer
, Cisco
Steven Fly is a Technical Marketing Engineer (TME) within Cisco’s Collaboration Technology Group focusing on Webex migrations, Webex Calling and Customer Assist. This includes transitioning from Jabber to the Webex App and/or from Unified CM to Webex Calling. He works closely with the product and engineering teams on the migration process and tools, Webex Calling features and the Customer Assist solution. Steven has 20+ years of experience with Cisco’s on-prem and cloud collaboration solutions. Prior to his TME role Steven was a Cisco CX Sr. Solution Architect and worked with over 50 global enterprises and large Service Providers as a trusted advisor for variety of technologies including networking and collaboration. He helped his customers develop and deploy a technology strategy, solution architectures and solution designs for a variety of technologies including complex networking, Unified Communications, TelePresence and Webex.
Technical Training Class
SEP 30 1:00 PM – 3:00 PM PT
TRAINING PASS REQUIRED
Transforming Contact Center Efficiency and Customer Satisfaction Through Enhanced Agent Experience
Training Class: Intermediate
Great customer experiences start with empowered agents and supervisors. In this dynamic session, we will explore how modern tools, AI capabilities, and platform extensibility are transforming the contact center from the inside out.
We begin with “Delivering Exceptional Agent Experiences”, covering everything agents need to succeed—from accessing the desktop and handling media interactions to using custom widgets and CRM integrations. You’ll also see how the Customer Journey Platform and advanced digital features like cherry-picking and proactive chat help agents connect more meaningfully with customers.
Then in “Empowering Supervisors with Leadership Tools”, we shift the focus to supervisors. See how new role-based controls, live interaction monitoring, dynamic reskilling, and real-time analytics make it easier to manage performance and support agents—without ever leaving the desktop. We will also discuss how supervisors can create meaningful visualizations that will deliver insights right to their doorstep.
Next, “The Human + AI Partnership” shows how built-in AI assistance boosts productivity and consistency. We’ll also share a real-world customer success story that highlights the tangible business impact of these solutions.
Whether you're new to Webex Contact Center or looking to get more from the platform, this session delivers practical insights to elevate every role in the contact center.
Speakers
Cisco
Janani Ramakrishnan
Product Lead, Webex Contact Center
, Cisco
Janani is a Product Lead at Webex Contact Center managing Supervisor Experiences and the reporting/analytics platform for Contact Center. She is currently helping transform the supervisors role from an operational manager to that of a leader using AI powered insights, state-of-the-art capabilities, and agile user experiences. Janani is an experienced product leader across various domains such as business platforms, identity management, network intelligence and server grade computing. Janani has an MBA from UC Berkeley, Haas School of Business and a Masters degree in Electrical Engineering from Georgia Tech.
Cisco
Chandramouli Vaithiyanathan
Technical Leader
, Cisco
I bring close to 20 years of experience in the Contact Center domain, with deep expertise spanning engineering, technical support, and partner enablement. Currently, I am part of the Partner Success team, where I focus on technical enablement and escalation management for strategic partners across the U.S., primarily around Webex Contact Center (WxCC). My background includes hands-on development and deployment with Cisco Voice Portal (starting from CVP 3.0), and I have played key roles in transitioning customers and partners to cloud-native CCaaS solutions. I actively lead initiatives such as A2Q automation, AI solution rollout planning, and technical deep-dives on capabilities like Webex APIs, routing, and Analyzer reporting. I also support partner readiness through workshops and migration guidance—especially for UCCX-to-WxCC transitions. My core strength lies in translating platform capabilities into partner success and scalable adoption. Outside of work, I am a proud parent to 2 young son, Love talking about carpentry, Travel, and Cricket
Quick Takes
SEP 30 1:15 PM – 1:35 PM PT
Outbound campaigns made easy.
How to easily run contact center campaigns with the new Campaign Manager.
In this session, learn about our new native Campaign Manager—giving contact center admins the power to set up, run, and manage outbound campaigns directly from Control Hub. Easily control calling times, contact lists, suppression rules, and compliance settings while managing multiple campaigns from one centralized interface. With visibility into performance metrics and built-in compliance tools, admins can optimize outreach strategies and ensure the right customer is connected to the right agent every time.
Speakers
Cisco
Abhi Dev
Lead Product Manager
, Cisco
Abhi has managed the Campaign Management product in the Webex CPaaS portfolio for over 8 years. Prior to that Abhi worked for over 15 years for IBM helping clients implement large scale data management and CX solutions across a variety of industry verticals such as telecommunications, finance, utilities, CPG and public sector.
Technical Training Lab
SEP 30 1:30 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Webex Security: Identity, compliance, and encryption.
Training Lab: Intermediate
Explore Webex security and learn the practical steps required to enable and manage security features and functions available with Webex deployments including:
- Identity, Authentication (AuthN), and Authorization (AuthZ): Enable user provisioning and directory synchronization, explore settings and licensing templates, enable multi-factor authentication, and configure single sign-on (SSO) with multiple identity providers.
- Compliance: Investigate Webex data controls including data loss prevention/protection (DLP), eDiscovery, anti-malware protection, and data retention with both built-in capabilities and integrations to external compliance platforms.
- End-to-End (E2E) Encryption: Examine Webex zero trust end-to-end encrypted meetings, media watermarking, and compliance for meetings and calls.
Speakers
Cisco
Matt Jordy
Principal Technical Marketing Engineer
, Cisco
Matt Jordy is a Principal Technical Marketing Engineer in the Enterprise Connectivity and Collaboration Group at Cisco. He focuses on both on-premises and cloud security, architectures, and design. He provides technical design and deployment guidance for collaboration solutions to the Cisco sales force as well as Cisco customers and partners around the world.
Cisco
Scott Kiewert
Technical Marketing Engineer
, Cisco
Scott Kiewert is a Technical Marketing Engineer in the Collaboration Technology Group at Cisco. He currently focuses on all aspects of Webex security but has a special interest in identity, authentication, and authorization. He assists customers with design guidance and troubleshooting Webex security concerns. Prior to his current role, he worked in TAC supporting Cisco Unified Communications Manager and IP phones.
Cisco
Niket Shah
Solutions Engineer
, Cisco
Niket has 14 years of experience in Cisco Unified Communications, UCaaS, and Data Center. Prior to his current role , he worked with Cisco cloud managed services as a technical architect for white glove cloud uc offerings for banks & service providers , as a technical lead for TAC for the UC team. Niket holds a CCIE in Collaboration, Master in Microlectronics , Bachelors in Electronics, Bachelors in Telecommunications engineering . He is currently a Solutions Engineer focused on collaboration for global enterprise with focus on cloud calling, contact center architectures and hybrid work.
Technical Training Lab
SEP 30 1:30 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Exploring the possibilities of Webex APIs.
Training Lab: Intermediate
This hands-on lab aims to show participants the possibilities of Webex APIs and how they can be used for automation. We'll focus on real use cases to showcase how these APIs can be integrated into organizations.
This session will enable you to:
- Understand the key concepts and capabilities of Webex APIs.
- Integrate Webex APIs with bots and service apps to enable user communication and interaction.
- Explore practical examples of how Webex APIs can be applied.
- Discover how Webex APIs can be used for troubleshooting.
Attendees should have a basic understanding of Python and APIs.
Speakers
Cisco
Adam Weeks
Manager, Webex Developer Evangelism
, Cisco
Adam Weeks is a lifelong developer with a passion for learning, teaching, and building applications with over 20 years industry experience. As manager of the Webex Developer Evangelism program, Adam & his team empower developers to build on the Webex ecosystem. He has spoken worldwide to audiences of all sizes, from small intimate workshops to the main stage of global conferences. Adam is a native Floridian and any time not spent on the computer is spent on the water with his wife and two children.
Cisco
Diego Manuel Jimenez Moreno
Customer Delivery Engineering Technical Leader
, Cisco
Diego Manuel Jimenez Moreno is a Technical Leader for Collaboration at Cisco, where he has been part of the TAC since 2019. With over 8 years of experience in the IT industry, he holds the CCIE Collaboration certification (#66728). Diego has been actively involved in key events such as TAC Workshops and Cisco Live events, where he has facilitated outstanding Walk-in labs. He specializes in Cisco On-Prem Collaboration, Webex Calling, Webex BOTs, and Webex APIs, with a current focus on Contact Center. Passionate about automation and innovation, Diego has made significant contributions to internal projects, currently focusing on leveraging AI possibilities.
Cisco
Phil Bellanti
Senior Developer Evangelist
, Cisco
Phil Bellanti is a Senior Developer Evangelist on the Cisco Webex team, based in Orlando, Florida. Phil has been involved in the cloud-API space since 2007 and joined Cisco in 2015 through their acquisition of real-time communications API provider, Tropo. In his current role, Phil is involved with creating and presenting content for Webex developer enablement, including webinars, tech talks, workshops, hackathons, and other live events. Additionally, Phil enjoys writing how-to blogs, creating newsletters, and networking with the dev community.
Technical Training Lab
SEP 30 1:30 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Empowering agents with custom desktop experiences in Webex Contact Center.
Training Lab: Expert
In this session, you’ll explore how to empower agents by creating a custom desktop experience tailored to their specific needs by integrating functionality that is not natively available out of the box. You’ll be taking a use-case based approach, where requirements are distilled into data points and simple actions which are chained together to achieve your goals. While you’ll be writing code, the structure of the exercises will center on utilizing code snippets and tools in a plug-and-play method which is easily digestible and reusable.
Speakers
Cisco
Kevin Simpson
Solutions Manager
, Cisco
Kevin Simpson is a Solutions Manager with the Webex Contact Center, where he passionately channels his enthusiasm for innovation, education, and enablement. He has earned a reputation for his remarkable ability to demystify complex concepts, transforming advanced topics into accessible and engaging content for individuals who are eager to learn and expand their knowledge.
Cisco
Shrishail Doddalinganavar
Cloud Engineering Technical Leader
, Cisco
Shrishail Doddalinganavar is a Cloud Engineering Technical Leader with Webex Contact Center, specializing in solution-level technical escalations and complex customer integrations. As a subject matter expert (SME) in Webex Contact Center APIs, SDKs, and AI capabilities, Shrishail plays a pivotal role in helping customer-facing teams customize the product to meet specific use cases. He is passionate about enabling others through technical training, frequently engaging with internal teams, partners, and customers to drive adoption across the ecosystem.
Technical Training Lab
SEP 30 1:30 PM – 2:30 PM PT
TRAINING PASS REQUIRED
Learn how to troubleshoot RoomOS video devices on Control Hub with Remote Access
Training Lab: Foundation
Prepare to transform your approach to device support and minimize downtime and on-site maintenance.
In this session, you’ll discover how to minimize on-site troubleshooting and enhance your remote video device management capabilities. This hands-on, foundational course will equip you with the skills to efficiently diagnose and resolve issues on RoomOS video devices using Webex's powerful troubleshooting tools focusing on Remote Access capabilities. You'll work through realistic scenarios, gaining practical experience in identifying and resolving common RoomOS video device problems directly within Control Hub.
Speakers
Cisco
Guilherme Camelo
Software Engineer
, Cisco
I am a Software Engineer at Cisco with 6 years of experience specializing in Cisco RoomOS video devices. Over the course of my career, I have contributed to a wide range of RoomOS features, including xAPI, UI Extensions, Macros, Embedded Apps, Web Views, and more. Most recently, I was project lead for the Remote Access feature, working with a cross functional team to ensure quality and enhance user experiences. I am passionate about sharing my knowledge to help others fully leverage Cisco's collaboration technologies and discover how our products can transform the way people connect and work.
Technical Training Lab
SEP 30 1:30 PM – 5:30 PM PT
TRAINING PASS REQUIRED
Building with AI: Frameworks, tools, and innovation.
Training Lab: Intermediate
This hands-on lab goes beyond AI basics, diving into core concepts and practical tools for building real-world generative AI applications. Learn how transformers, embeddings, vector databases, Retrieval-Augmented Generation (RAG), and more work together to power modern AI. Using frameworks like LangChain, Hugging Face, Agents, you will build an AI-powered app integrated with Webex. Gain skills to work with large language models (LLMs) and deploy AI solutions confidently.
Speakers
Cisco
Hussain Ali
Technical Marketing Engineer
, Cisco
Hussain Ali (CCIE# 38068 - VOICE, COLLAB) is a Technical Marketing Engineer/Technical Leader in the Collaboration Technology Group at Cisco Systems. He is responsible for all Unified Communications services and applications on the ISR, Catalyst 8300 & virtual routing platforms like Cisco Unified Border Element (CUBE), Cloud Calling solutions such as Webex Calling, call recording, Direct Routing with Microsoft Phone System, and Webex Contact Center. He provides architectural design guidance for unified communication services and solutions to enterprise customers, service providers, Cisco sales force, and Cisco partners. He works directly with the product management and engineering teams in strategizing future product development to meet customer needs. Before joining this group, he led the Multiservices Cisco Technical Assistance Center (TAC) team in Richardson, TX, troubleshooting and diagnosing some of the largest Cisco Collaboration deployments.
Cisco
Shane Long
Technical Marketing Engineer
, Cisco
Shane Long is a Technical Marketing Engineer (TME) within the Cisco Collaboration Technology Group, focusing on all things Webex app. This includes deployment, best practices, integrations and AI. Prior to working on Webex, Shane mainly focused on Cisco Jabber. Shane began working at Cisco as part of collaboration engineering in 2007, and became a TME in 2012.
Breakout
SEP 30 1:45 PM – 2:15 PM PT
Winning with AI and humans coexisting in CX.
Learn how to strike the right blend of automation and AI to future-proof CX.
In the rapidly expanding AI landscape, organizations are faced with a plethora of options to enhance customer experience (CX). This session will reveal strategies for gradual AI adoption, focusing on areas that quickly maximize value for both customers and the business. Learn how Webex Customer Experience solutions enable organizations to strike the right blend of AI-powered service and AI-assisted service to deliver the best possible experience at every step in your customer’s’ journey.
Speakers
Cisco
Padmini Krishnan
Product Manager
, Cisco
Padmini Krishnan is a Product Manager for Webex Contact Center, focused on Agent Experiences and the AI Assistant for agents. She previously led product initiatives in the Webex Devices group, where she helped develop next-generation collaboration hardware and deepen platform integrations. Prior to her transition into product management, Padmini spent seven years as a software engineer. She holds a Master’s degree in Computer Networks from the University of Massachusetts Amherst and an MBA from the University of Texas at Austin’s McCombs School of Business.
Breakout
SEP 30 1:45 PM – 2:15 PM PT
Frankenstein rooms, get back to the graveyard.
How to simplify meeting room IT with AVoIP-connected workspaces.
"Are your meeting rooms a patchwork of mismatched devices and outdated technology? In this session, you’ll learn how to transform your \"Frankenstein rooms\" into streamlined, IP-connected workspaces. By standardizing meeting room IT with Cisco’s integrated solutions, you can simplify management, reduce costs and complexity, and deliver a consistent experience for employees. \n\nDiscover how AV over IP video devices and peripherals enable smarter, more reliable meeting spaces that are easier to maintain and scale. Whether you're managing a handful of rooms or thousands, this session will provide actionable insights to help you take control of your meeting room technology. "
Speakers
Cisco
Annemarie Hauge
Leader, Product Management
, Cisco
Annemarie is the Site Lead for the Oslo Experience Center and Head of Employee Experience for Cisco Norway. With 14 years at Cisco, she has played a pivotal role in shaping workplace culture and driving innovation across the organization. Annemarie collaborates closely with teams around the world to roll out Cisco’s latest technology and elevate both customer and employee experiences. Known for her hands-on leadership and forward-thinking approach, Annemarie is passionate about building environments where people and ideas thrive.
Quick Takes
SEP 30 1:45 PM – 2:05 PM PT
Access management at scale.
How RBAC innovations enhance security and reusability for Webex Contact Center admins.
Come see us showcase our new Role-Based Access Controls (RBAC) innovations in Control Hub—designed to simplify and scale access management. Increase security by ensuring users only access what they’re meant to, reducing permission creep across global operations. By delegating access management and organizing contact center resources into reusable collections, admins can define, reuse, and consistently apply permissions across teams—saving time and increasing agility.
Speakers
Cisco
Jonathan Cook
Senior Product Manager
, Cisco
Jonathan has been with Cisco for 10+ years with 8+ of those years being in product management. He's been in the CX space for 3 years focused on improving the administrator experience and reducing the time to value by delivering self service trials, multiple subscriptions per customer, automated voice/digital provisioning, and a completely revamped + flexible access control solution. Jonathan enjoys talking to customers and partners about how we can improve the product to make the admininstrators life easier. He's presented at industry events in the past and looks forward to connecting!
Quick Takes
SEP 30 2:15 PM – 2:35 PM PT
Webex for Government.
Explore management strategies and use cases for secure, compliant communication.
Federal agencies require collaboration solutions that meet the strictest security and compliance standards. Webex for Government is purpose-built to address these needs, ensuring secure communication and seamless workflows for federal environments. This session focuses on management strategies like deployment flexibility, data protection, and user access control that empower federal organizations to operate securely and efficiently. Explore real-world use cases demonstrating how Webex for Government delivers compliant collaboration without compromising productivity.
Roundtable
SEP 30 2:15 PM – 3:30 PM PT
Next-gen financial services: Balancing innovation, compliance, and customer trust.
Explore how leading financial institutions navigate the intersection of innovation, regulatory complexity, and customer trust. Join peers to discuss strategies for delivering seamless experiences, adopting technology responsibly, and empowering teams. This roundtable will focus on how to use AI-driven analytics, intelligent automation, and robust communication platforms to meet the highest standards of compliance and security in today’s digital-first world.
Breakout
SEP 30 2:30 PM – 3:00 PM PT
The AI-first mindset: How to build an intelligent front door that leads to CX excellence.
Embrace proactive journeys + AI agents to create more engaging conversations.
What if you could resolve customer inquiries before they ever reach a human? Explore how leading brands are adopting an AI-first mindset to create an intelligent front door for customer engagement. By combining proactive communications and Webex AI Agents, businesses are addressing customer inquiries proactively, offering 24/7 self-service, and empowering customers to take action before human escalation is needed. This approach not only resolves issues faster but also frees up agents to focus on more complex, high-value interactions that require empathy and expertise. Learn real-world strategies for implementing proactive, contextually relevant engagement that improves customer satisfaction while optimizing your workforce.
Speakers
Cisco
Paula Goldrich
Product Marketing Leader, Webex CX Solutions
, Cisco
Paula Goldrich is a dynamic Product Marketing Leader for Webex Customer Experience Solutions, recognized for her inquisitive nature and passion for storytelling. With over a decade of experience spanning CPaaS, CCaaS, UCaaS, and retail operations, Paula brings a distinctive perspective on customer needs, stakeholder priorities, and market trends. She excels at elevating the Webex Customer Experience portfolio, launching innovative products and features, and navigating the rapidly evolving customer experience landscape. Paula's unique background empowers her to connect with diverse audiences and drive impactful results. Paula holds a B.S. in Marketing and a B.A. in Psychology from Rutgers University. She currently resides in New Jersey.
Breakout
SEP 30 2:30 PM – 3:00 PM PT
Webex Suite: The versatile solution designed for any industry, and every workstyle.
An in-depth, real-world discussion.
How can organizations create flexible collaboration solutions that work across industries and workstyles? In this session, we’ll explore Webex Suite’s powerful tools for improving team productivity, simplifying workflows, and supporting modern work. From AI-powered enhancements to secure communication and scalable collaboration features, Webex is designed to meet the needs of any workplace. You’ll hear how customers have successfully leveraged Webex to tackle their unique challenges, improve employee engagement, and achieve measurable outcomes.
Quick Takes
SEP 30 2:45 PM – 3:05 PM PT
AI Receptionist for Webex Calling: Let AI handle the front desk.
How AI takes care of the busy work, so your team can focus on meaningful customer interactions.
What if your team could offload repetitive tasks and focus on what truly matters—your customers? AI Receptionist for Webex Calling lightens the load by managing routine tasks like call routing and FAQs. This innovative solution empowers staff in local and regional offices to dedicate their time to high-value customer interactions. Walk away with actionable insights on using AI to elevate your team’s impact and enhance customer experiences.
Speakers
Cisco
Sonu Arora
Senior Director of Product
, Cisco
Sonu Arora is Senior Director of Product for Webex Calling at Cisco, where she leads product management for one of the world’s most widely used calling platform. With over 20 years of experience spanning engineering and product leadership, Sonu has helped shape collaboration technologies at both Cisco and Microsoft — including contributions to Skype, Microsoft Teams, and Azure Infrastructure. She’s passionate about building products that connect people, simplify work, and scale globally. Sonu brings a unique blend of technical depth and customer-first thinking to every conversation. Sonu resides in Seattle area with her husand and two daughters.
Cisco
Aishwarya Rao
Senior AI Product Manager
, Cisco
Aishwarya is a product manager at Cisco within the Collaboration AI team leading foundational AI services that power Webex's highly impactful AI features across Meetings, Messaging, Contact Center, and Calling.
Breakout
SEP 30 3:15 PM – 3:45 PM PT
AI and data: The dynamic duo to transform CX.
Reimagining customer experience with AI-powered journey insights.
"To truly personalize customer experiences, you need more than just isolated insights—you need a connected view of the entire journey. This session explores how to create a holistic view of the customer journey from the start, using data, AI, and intelligent routing to shape meaningful, relevant interactions at every touchpoint. \n\nLearn how Webex’s Customer Journey Data Services and CX portfolio work together to integrate journey data, analytics, and AI-driven decisioning into one unified layer of intelligence. Discover how leading organizations are leveraging this foundation to drive personalization at scale, improve customer outcomes, and influence key business decisions that fuel growth. "
Speakers
Cisco
Manali Dongre
Director, Product Management
, Cisco
Manali Dongre is a product leader at Cisco, where she heads the team driving Agent, Supervisor, and Analyzer Experiences for Webex Contact Center within Cisco’s Collaboration Group. A passionate advocate for inclusive design, she also leads Accessibility and Inclusivity initiatives across the Collaboration portfolio, ensuring Cisco’s products are usable by all. Since joining Cisco in 2020, Manali has been at the forefront of delivering innovative, user-centered experiences that enhance productivity and collaboration. She lives in Mumbai, India with her husband and their cat, Izzy.
Breakout
SEP 30 3:15 PM – 3:45 PM PT
Webex Calling: AI-powered, mission-critical communication for any deployment.
What it takes to deliver smarter calling across the organization.
"How can businesses deliver seamless, reliable communication across regions, platforms, and teams? This session explores how Webex Calling enables AI-powered, mission-critical communication for any deployment—cloud, on-premises, or hybrid. \n\nLearn how features like AI receptionist, Webex Calling Customer Assist, AI Assistant in Calling and AI-driven noise removal improve call quality and increase efficiency. See how organizations can make a smooth migration to cloud Webex Calling including insights from a customer on how they simplified operations and scaled communication across regions. "
Speakers
Cisco
Teney Takahashi
Product Marketing Manager
, Cisco
Teney is a Product Marketing Manager in the Webex Calling team. He has spent much of his career in the unified communications industry during the transition from on-premises to the cloud.
Teney received undergraduate and MBA degrees in Marketing from Santa Clara University. He lives in Honolulu, Hawaii.
Cisco
Amey Parandekar
VP Product Management, Cisco Calling
, Cisco
Amey leads Product Management for Cisco Calling including cloud Calling, on-premise Unified Communications Manager (UCM) and Broadworks. Cisco calling is an easy to use, mobile integrated, enterprise grade, innovative calling phone system that is easy to setup and manage for IT admins, with best-in-class security & global availability. He is passionate about innovation and evolving the calling experience from hearing, to seeing, to doing; empowering people to have a richer calling experience with Webex and leveraging cloud capabilities for the new era of hybrid work. Prior to Cisco, Amey built Microsoft Teams calling and meetings from ground up and grew Teams adoption to millions of users. He also led Product management for Microsoft's Azure cloud IaaS/PaaS services across different verticals segments including sovereign clouds and government verticals. He has extensive experience working at large companies as well as startups, building innovative products and bringing them to market. Amey brings more than 25 years of experience in areas such as product management, design, cloud engineering in productivity software at Microsoft Office, natural language processing, machine learning with search and NUI experiences, hardware integration for audio and video and analytics. He has developed 20 patents over his career. Amey has a B.Tech from Indian Institute of Technology, Bombay and a Masters from North Carolina State University. He lives in Seattle with his family and enjoys outdoor activities such as hiking and kayaking in his free time.
Quick Takes
SEP 30 3:15 PM – 3:35 PM PT
Sustainable innovation: The art and science behind great product design.
Creating user-friendly products with a lighter environmental footprint.
"What defines great product design in the world of collaboration? At Cisco, it’s about crafting tools that empower users and enhance experiences. This session dives into how Cisco balances innovation, usability, and sustainability in product design, from collaboration devices to software. \n\nDiscover how strategic design decisions around user interface design, material choices, energy efficiency, and product lifecycles are shaping a new standard for collaboration tools. Gain insights into the art and science behind creating smarter, greener solutions that help teams work better while contributing to a more sustainable future. "
Technical Training Class
SEP 30 3:30 PM – 5:00 PM PT
TRAINING PASS REQUIRED
Envisioning the future Control Hub: A design workshop for admin success.
Training Class: Foundation
Join the Webex Design team for an interactive workshop dedicated to shaping the next evolution of Control Hub for IT admins. In this highly collaborative session, design leaders and admins will work side by side to envision new possibilities, share experiences, and identify the tools and insights that matter most for admin success. Through guided discussions and interactive activities, you’ll have the opportunity to voice your challenges, contribute your ideas, and help prioritize features that support actionable insights, efficient workflows, automation, and robust security—empowering you to manage access and roles with greater confidence while ensuring secure, rapid deployments.
Your input will directly influence the Control Hub roadmap, ensuring future enhancements truly reflect the needs and priorities of the admin community.
Quick Takes
SEP 30 3:45 PM – 4:05 PM PT
Tools to enhance your workspace.
Cisco phones and headsets purpose-built for seamless communication and productivity.
Modern work demands tools that adapt to any environment. Cisco phones, headsets and peripherals deliver exceptional audio and video quality, comfort, and functionality, empowering teams to stay connected and productive from anywhere. From noise cancellation to intuitive controls, these purpose-built devices—including the Desk Phone 9800 Series—integrate seamlessly with Cisco platforms for effortless collaboration. Learn how these tools deliver enhanced audio, security, and a modern user experience, helping professionals stay focused anywhere they work.
Speakers
Cisco
Ashley Prettyman
Product Manager Lead
, Cisco
Ashley Prettyman is a Product Manager Lead in Cisco Collaboration Devices, specializing in driving innovative products through their full lifecycle—from initial concept, development, market launch, and ongoing feature enhancement. With over 13 years of experience in new product development, Ashley brings a broad expertise spanning product portfolio management, hardware and software development, vendor relations, product marketing, supply chain operations, and partner and customer engagements.
Before joining Cisco, Ashley worked at a global oil and gas company in supply chain and portfolio management providing valuable experiences across industries. She holds a bachelor’s degree in Industrial Distribution from Texas A&M University. Outside of work, she enjoys exploring diverse cultures and cuisines through traveling and maintains an active lifestyle playing soccer and pickleball.
Cisco
John Reeder
Vice President of Product Management
, Cisco
John Reeder, Vice President of Product Management in Cisco’s Devices Technology Group, John leads product, strategy and innovation for the company’s headsets, business phones, and video phone portfolio. With nearly 20 years of experience spanning data networking, cybersecurity, and unified communications, John brings deep expertise across devices, mobility solutions, AI, cloud platforms, and product strategy. Prior to his current role, he played a pivotal part in advancing soft clients and mobility solutions for both enterprise and service provider markets. His extensive global background in designing, implementing, and optimizing collaboration solutions provides, with a nuanced understanding of the evolving challenges and opportunities facing today’s businesses.
Roundtable
SEP 30 3:45 PM – 5:00 PM PT
Personalized journeys, connected experiences, and omnichannel excellence in retail & travel.
Join industry leaders to explore how retail and travel organizations deliver personalized journeys, connected experiences, and true omnichannel excellence. Discuss best practices for leveraging AI, data, digital platforms, and advanced communication tools to meet rising customer expectations, build loyalty, and drive operational success. This roundtable will include strategies for empowering teams and integrating systems in an ever-evolving marketplace.
Breakout
SEP 30 4:00 PM – 4:30 PM PT
Modernizing your on-prem contact center.
A practical path to AI, digital channels, and the cloud.
While cloud-based contact centers offer agility and innovation, many enterprises still require the control, security, and reliability of on-premises solutions. Cisco understands that digital transformation isn’t one-size-fits-all. That’s why we offer a hybrid cloud approach -— blending modern capabilities like AI and digital channels with the infrastructure you already trust. In this session, learn how to modernize at your pace, preserve your investments, and leverage the best of the cloud to meet evolving customer expectations.
Speakers
Cisco
Willem Evert Nijenhuis
Senior Director Product Management
, Cisco
Willem Evert Nijenhuis has been with Cisco’s Contact Center solution for 24 years and is a veteran in the contact center industry for 30 years. He is senior Director of Product Management for Cisco’s contact center solutions. He was part of the original team that introduced the first IP contact center solution, joining Cisco from the Geotel acquisition in 1999. From 2021 onwards he was Vice-President of product management at Genesys, before returning to Cisco in early 2023. Before joining Cisco in 1999, he was with AT&T-Unisource (now part of BT) in Europe, where he led the introduction of the Cisco hosted contact center solutions as part of their international call center service. Before that he held a number of positions in KPN Telecom (the Netherlands incumbent carrier), in research, consultancy, marketing and sales within KPN’s call centre business unit. Mr. Nijenhuis has a MS degree in theoretical computer science and a MA in general linguistics.
Cisco
Zack Taylor
Director Strategic Communications, Cisco Contact Center
, Cisco
Zack Taylor is the Director of Strategic Communications for Cisco’s Contact Center Business Unit. In this role, he is responsible for planning, development, and communication the unit’s business-relevant solutions to key internal and external constituents. He is a published author on numerous Call Center technologies and has appeared on National Public Radio, discussing the value of technology in supporting customer relationships. Taylor is a featured Cisco blogger and his posts can be found at http://blogs.cisco.com/author/zacktaylor He has participated in programs at The London School of Business and University of Michigan’s Executive Education Program. He is also a Satmetrix-certified Net Promoter® practitioner and a Certified Customer Experience Professional (CCXP). He is a frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, and currently has authored seven approved and two pending US patents and four European patents on call center innovations. He resides in Bedminster, New Jersey, USA.
Breakout
SEP 30 4:00 PM – 4:30 PM PT
Every workspace deserves the right device.
Discover key takeaways from industry experts. BYOD, purpose-built appliances, or both? Hear what experts say about making smarter device decisions.
Choosing the right collaboration devices can be challenging.. In this session, hear from industry analysts as they share insights and best practices for evaluating collaboration technologies. Learn what to look for in devices that meet the needs of modern, hybrid workplaces, from compatibility and scalability to user experience and support.
Speakers
Cisco
Agustin Vargas
Product Manager - Bars and Kits
, Cisco
Agustin Vargas is the Product Manager for Bars and Kits in Cisco Collaboration, where he brings deep expertise in driving end-to-end product development. With a strong track record leading flagship products like the Cisco EQX, EQ, and Board Pro, Agustin thrives at the intersection of technology, design, user research, and supply chain—transforming complex, multidisciplinary challenges into seamless customer experiences.
Guided by a relentless curiosity, Agustin is passionate about uncovering the behaviors and unmet needs that inspire impactful innovation. His approach blends strategic insight with hands-on execution, always focused on how technology can elegantly solve real-world problems.
Breakout
SEP 30 4:45 PM – 5:15 PM PT
Building connected journeys for frictionless customer experience.
Learn how to power a connected CX strategy through interoperability and orchestration.
As customer expectations rise and digital behaviors evolve, scaling seamless communication workflows and AI-driven self-service is more critical than ever. However, the challenge lies in orchestrating real-time, context-aware interactions across systems and channels—not in a lack of vision. Join this session to explore how Webex Customer Experience Solutions empower leaders to unify data, automate workflows, and connect touchpoints, transforming fragmented interactions into smart, scalable, and outcome-driven customer journeys.
Speakers
Cisco
Stefan Zeidenberg
Solutions Engineer
, Cisco
Stefan Zeidenberg helps lead CX strategy and innovation within Cisco’s Customer Experience Outcomes team, helping enterprise organizations modernize how they connect with customers through AI, automation, and digital channels. With over a decade of experience in conversational automation and conversational AI, Stefan is focused on driving intelligent front-door strategies that reduce friction, improve outcomes, and unlock new value across the customer journey. He works cross-functionally with customers, product, sales, and engineering to bring Cisco’s AI-powered solutions to life in the enterprise.
Cisco
Brian Heikes
Sr. Director, Product Management
, Cisco
Brian is responsible for driving the core platform development and innovation across the Webex CX Suite of products. With a background in CPaaS, he's previously lead the Webex Connect product and Messaging Gateways, enabling brands to leverage voice and digital channels to drive interaction. He focuses on enabling enterprises to build smarter experiences to engage with their customers and employees using AI, workflows and interactive messaging. Brian has 20+ years of product experience centered on delivering communications platforms that address the requirements of enterprise IT and developers. His work allows companies to create innovative customer experiences that take advantage of the unique nature of mobile communications.
Breakout
SEP 30 4:45 PM – 5:15 PM PT
Productivity at the desk.
Make personal experiences impactful and engaging for the moments that matter.
Which matters most at your desk: connection or productivity? In this session, explore how Cisco is redefining the personal desk experience to empower leaders and teams alike. Whether you need a stage to lead and build trust or are driving the most critical conversations to solve everyday challenges, your desk is the foundation for success. Learn how to transform personal desk spaces into hubs of productivity, creativity, and genuine connection. Walk away with actionable strategies to make every moment at your desk, a moment that matters.
Speakers
Cisco
Marisa Rutti
Product Marketing Manager
, Cisco
Marisa Rutti is a Product Marketing Manager at Cisco. With a passion for new technology, she enjoys discussing the value of collaboration devices and how they can create more productive experiences within the workplace. Over her 9 years at Cisco, she has contributed to industry and IoT solutions. Prior to joining Cisco, Marisa held positions within the high-tech partner community and start-ups, building expertise in storytelling, product, and digital marketing.
Simon Brough
Business Development Collaboration
Simon Brough is a Business Development Manager at Cisco, where he focuses on shaping the future of work through innovative collaboration devices and workplace solutions. With more than 20 years of experience at Cisco in various roles, Simon brings a wealth of knowledge to his interactions with customers, partners, and product teams. He is passionate about leveraging technology to help teams connect, collaborate, and perform at their best.
Technical Training Class
OCT 1 11:00 AM – 12:00 PM PT
TRAINING PASS REQUIRED
Deep-dive into Cisco Desk Series.
Training Class: Intermediate
This session features an in-depth review of the features, benefits, and technical distinctions between the devices within the Cisco Desk Series. We will discuss best practices and explore various usage and deployment scenarios to fit your needs. Join this session to learn how you can optimize Cisco Desk devices for your organization.
Speakers
Cisco
Charlie Thorpe
Technical Marketing Engineer
, Cisco
Charlie Thorpe is a Technical Marketing Engineer within the Cisco Workplace Technology Group, specifically part of the Collaboration Technical Marketing Engineering (TME) team. His areas of expertise include Microsoft Teams Rooms, RoomOS, Desk Series, Sharing, and Webex Edge for Devices. Prior to this role, he held the position of Technical Solutions Architect within the EMEA Webex SE team, where he was responsible for Webex SaaS solutions such as Webex Messaging, Webex Meetings, Webex Calling, and Webex Hybrid Service and has been with Cisco since 2010. Prior to joining Cisco, he spent four years at Nortel as a Systems Engineer within the Enterprise Sales organisation, specialising in IP telephony, contact centres, and data networking. Before his tenure at Nortel, he had a 15-year career at BT.
Technical Training Class
OCT 1 11:00 AM – 1:00 PM PT
TRAINING PASS REQUIRED
Power of the platform: Collaboration cross-architecture integrations in Control Hub.
Training Class: Intermediate
Discover how to fully leverage the value of the Cisco portfolio and achieve operational excellence by integrating Cisco solutions in Control Hub. In this session, you’ll learn about the unique benefits of integrating Meraki, ThousandEyes, Cisco Spaces, Cisco Secure Client, and Splunk with Control Hub to deliver real-time workspace utilization, achieve comprehensive network path observability and assurance, and create insightful dashboards with structured and unstructured data.
Speakers
Cisco
Rafat Kuraishi
Systems Architect
, Cisco
Rafat is a seasoned Systems Architect at Cisco Systems, holding dual CCIE certifications in Voice and Collaboration technologies. With over 15 years of experience, he has been instrumental in designing and supporting solutions for diverse verticals, including large financial institutions, healthcare organizations, and Hyperscaler accounts. Rafat specializes in Cisco's collaboration portfolio, spanning both on-premises and cloud solutions, and brings a wealth of expertise in driving successful deployments and troubleshooting complex environments. Previously, he served as a Collaboration Architect in Cisco's Advanced Services team, where he helped customers optimize their collaboration ecosystems. Additionally, his tenure as a TAC engineer provided him with deep technical insights and hands-on experience in resolving critical customer issues.
Technical Training Class
OCT 1 11:00 AM – 1:00 PM PT
TRAINING PASS REQUIRED
Webex data management, control, and loss prevention/protection.
Training Class: Intermediate
Webex empowers employees to connect and collaborate, both internally and externally. But in today’s digital world, how can you ensure that sensitive data is secure and protected from unauthorized access or loss? This session explores Webex data management and control options that can help safeguard your data, including:
- Built-in data control and data retention capabilities
- Webex APIs for monitoring and controlling data
- Compliance platform integrations for data loss prevention/protection (DLP), eDiscovery, and archiving
Demonstrations with Webex as well as Cisco Cloudlock and Theta Lake compliance platforms integrations are used to illustrate the key data management and control concepts covered in this session.
Speakers
Cisco
Matt Jordy
Principal Technical Marketing Engineer
, Cisco
Matt Jordy is a Principal Technical Marketing Engineer in the Enterprise Connectivity and Collaboration Group at Cisco. He focuses on both on-premises and cloud security, architectures, and design. He provides technical design and deployment guidance for collaboration solutions to the Cisco sales force as well as Cisco customers and partners around the world.
Technical Training Class
OCT 1 11:00 AM – 1:00 PM PT
TRAINING PASS REQUIRED
Agile management of Webex Calling: There's an API for that!
Training Class: Intermediate
Webex Calling offers a number of ways to manage the solution. Individual configuration of characteristics in Control Hub complemented by bulk provisioning of features and finally: public Webex APIs. The session covers everything from brief overview of general fundamentals including REST, JSON, serialization/deserialization, integrations, scopes and OAuth flows to best practices to building provisioning tools using a Python SDK that enables easy consumption of the Webex Calling APIs. The SDK takes care of all aspects from data representation to error handling, logging, and pagination. A number of solutions for real world problems will be shared. The session assumes some experience with development using Python.
Speakers
Cisco
Johannes Krohn
Principal Technical Marketing Engineer
, Cisco
Johannes Krohn joined Cisco System in Germany in 2000. In his over 30 years of experience in the networking and telecommunication industry he worked in several IT companies gaining knowledge in engineering, system design and technologies from ATM to multiprotocol networking. In the last 20+ years he mainly focussed on IP telephony, Unified Collaboration and on-premise and cloud based collaboration solutions. As Technical Marketing Engineer working on Collaboration System Architectures he provides design guidance in key projects and is responsible to transferring new product information of Cisco Collaboration Solutions to audiences internally and externally. Technology focus areas include call routing architectures, collaboration architecture simplification and cloud collaboration. As part of the continuous development cycle he is providing input to the system level planing of future solutions. He holds a CCIE Voice.
Technical Training Lab
OCT 1 11:00 AM – 3:00 PM PT
TRAINING PASS REQUIRED
Troubleshooting and observability with Webex, ThousandEyes, Splunk, and Meraki.
Training Lab: Intermediate
In today's hybrid work environment, IT administrators must quickly resolve issues reported by end users. This lab will guide attendees in configuring ThousandEyes endpoint agents to monitor and troubleshoot Webex services, including Calling, Meetings, and devices. Participants will learn to install enterprise agents, create tests from custom templates, and leverage Meraki's integration with Control Hub for enhanced network path analysis. The session also covers using Splunk for data ingestion from Control Hub and ThousandEyes to build insightful dashboards.
Designed for administrators managing Webex deployments, this lab focuses on implementation and configuration of ThousandEyes, Meraki, and Splunk use cases for assurance and observability.
Speakers
Cisco
Rafat Kuraishi
Systems Architect
, Cisco
Rafat is a seasoned Systems Architect at Cisco Systems, holding dual CCIE certifications in Voice and Collaboration technologies. With over 15 years of experience, he has been instrumental in designing and supporting solutions for diverse verticals, including large financial institutions, healthcare organizations, and Hyperscaler accounts. Rafat specializes in Cisco's collaboration portfolio, spanning both on-premises and cloud solutions, and brings a wealth of expertise in driving successful deployments and troubleshooting complex environments. Previously, he served as a Collaboration Architect in Cisco's Advanced Services team, where he helped customers optimize their collaboration ecosystems. Additionally, his tenure as a TAC engineer provided him with deep technical insights and hands-on experience in resolving critical customer issues.
Cisco
Venky Yechuri
Technical Projects Systems Engineer
, Cisco
I have been working with Global Demo Engineering team over 10 years. Specialize in Collaborations demos both On-Prem and Webex.
Breakout
OCT 1 11:15 AM – 11:45 AM PT
Unlock exceptional value and ROI with Webex AI Agent.
See how customers are leveraging dynamic AI interactions to drive quicker customer resolutions.
Great service shouldn’t mean long wait times or overworked teams. That’s where Webex AI Agent comes in— helping customers get what they need, faster, while freeing up human agents for more meaningful, higher touch interactions. In this session, hear directly from a customer as they share how AI-powered automation transformed their support experience and unlocked measurable ROI— without replacing what already works. Discover the art of the possible with dynamic AI, and walk away with practical ideas to unlock measurable ROI in your own organization.
Speakers
Cisco
Abhiram Kramadhati
Director, AI Go-to-Market and Ops
, Cisco
Abhiram leads the AI GTM function for the Customer Experience Business at Cisco. He is based out of Melbourne, Australia. Using AI in the CX space is his favourite domain. In his role, he works with early customers on thier CX transformation by leveraging AI and also helps define the strategy to make the broader Cisco customer and partner community be successful with Cisco's AI portfolio for their CX requirements. He has previously worked at Google and Uniphore in the same space.
Cisco
Elizabeth Marinou
Product Marketing Manager
, Cisco
Elizabeth Marinou is a Product Marketing Manager at Cisco, specializing in Webex AI Agent. Her passion lies in translating complex AI technology into clear, relatable stories that connect with any audience, regardless of their technical expertise. With deep CX knowledge, Elizabeth helps organizations understand how AI can enhance existing processes to unlock real results, without disrupting what already works.
Breakout
OCT 1 11:15 AM – 11:45 AM PT
Control Hub: The only dashboard you'll need to manage it all.
Secure and seamless management of all your workflows, in one place.
How can organizations simplify the management of their collaboration tools, devices and customer platforms? In this session, discover how Control Hub provides a single, secure dashboard to monitor, troubleshoot, and optimize workflows across both employee and customer experiences. \n\nExplore key features like advanced analytics, proactive insights, and seamless integrations that improve operational efficiency and visibility. Learn strategies to create a more connected and effective ecosystem through smarter, centralized management. You'll also hear from Ed Reynolds, IT Manager from USI Insurance on how they are scaling their collaboration suite with Control Hub.
Speakers
Cisco
Nirav Chanchani
Director, Product Management
, Cisco
Nirav is a Director of Product Management at Cisco, and manages a team responsible for Control Hub - the management platform for the Webex Collaboration suite of products. This encompasses the areas of partner and customer onboarding, user management, administration, licensing, and service provisioning across all the Webex GTM channels. Nirav joined Cisco as a product manager helping build and then successfully launching Cisco’s cloud-based instant messaging product, Webex Messenger/Jabber. He led the initial onboarding of several marquee early adopter customers onto the new product and grew it to 4.5 million users. Subsequently, Nirav led the building of a cloud-based service for automating the provisioning of Cisco’s entire collaboration portfolio of products. This resulted in reducing operational costs, while significantly improving customer satisfaction by cutting down of provisioning times by over 90% and a significant reduction in support cases. Nirav has over 20 years of experience in building enterprise software and has previously held product management positions at Oracle, and BEA Systems. He holds a bachelor’s degree in computer engineering from the University of Pune, and a MBA for San Jose State University.
Roundtable
OCT 1 11:15 AM – 12:30 PM PT
Modern healthcare: Elevating patient experience, workforce empowerment, and care delivery.
Join healthcare leaders from across the industry to discuss how digital innovation, collaboration tools, and integrated solutions are shaping the future of care. Explore strategies for enhancing patient engagement with AI-driven insights, empowering professionals with flexible work models, and streamlining operations through intelligent automation. Discover how organizations are leveraging advanced analytics, AI agents, and connected platforms to improve accessibility, efficiency, and the overall human experience in modern healthcare. This interactive roundtable is your opportunity to share challenges, discover best practices, and connect with peers leading the transformation in modern healthcare.
Quick Takes
OCT 1 11:45 AM – 12:05 PM PT
Create future-ready workspaces with Cisco Workspace Designer.
Customizable templates, intelligent devices, and blueprints for every space and stakeholder.
"AI is transforming how we work—enhancing collaboration, improving experiences, and boosting productivity. But are your spaces keeping up? Join this session to see how we help organizations: \n• Accelerate workplace transformation with flexible, intelligent hardware solutions.\n• De-risk workplace redesign and technology refresh initiatives.\n• Deliver seamless experiences thorugh real-time room design validation and guided recommendations.\n• Equip IT, HR, and Real Estate with ready-to-deploy workspace blueprints. \n\nExplore the latest innovations in Cisco Workspace Designer—including how to equip your workspaces with multi-camera scenarios, AV over IP room peripherals, and a range of desk collaboration devices. "
Speakers
Cisco
Gyorgy Gyarmati
Product Marketing Manager
, Cisco
Gyorgy is Product Marketing Lead for Cisco room devices, room accessories, and Workspace Designer. He's an experienced B2B marketer with expertise in driving success with product marketing, solutions marketing, and content strategy, from strategy to execution, at Fortune 500 companies (Cisco, IBM, Verint) and high-growth startups (Verba Technologies).
Breakout
OCT 1 12:15 PM – 12:45 PM PT
Cisco and Microsoft: Enhancing productivity through powerful partnership.
See how to combine the power of both platforms.
How can organizations maximize productivity by integrating their collaboration tools? In this session, hear how Cisco and Microsoft work together to create seamless workflows, enhance communication, and improve team efficiency. Learn about the latest Cisco devices and Webex Suite integrations for Microsoft Teams. Discover how this powerful partnership enables businesses to combine the best of both platforms for better outcomes.
Breakout
OCT 1 12:15 PM – 12:45 PM PT
Webex Suite: Where engagement begins and distance ends.
How AI-powered tools like Vidcast, Slido, and whiteboarding drive connection at scale.
"Driving meaningful engagement in today’s hybrid world requires tools that foster connection, collaboration, and creativity. In this session, explore how the Webex Suite’s AI-powered workflows—like Vidcast, Slido, and whiteboarding—help teams engage more effectively, whether they’re in the office or working remotely. \n\nDiscover how these tools enable asynchronous communication, interactive meetings, and real-time brainstorming to bring people together and drive connection at scale. Gain insights into how organizations are using Webex Suite to enhance team engagement and support dynamic, hybrid workflows. "
Speakers
Cisco
Hannah Berke
Customer Success Leader
, Cisco
As the dedicated Customer Success Leader for Vidcast, I am deeply committed to guiding organizations through the transformative adoption of asynchronous video communications. My journey with Vidcast began during its beta phase in September 2021, and it has been a remarkable experience to witness and contribute to its growth and evolution. I am most passionate about empowering customers through education, coupled with fostering dynamic and enduring relationships.
Quick Takes
OCT 1 12:15 PM – 12:35 PM PT
Management made smarter: New tools in Control Hub.
Discover advanced ways to monitor and optimize AI.
AI is transforming collaboration, and managing it effectively is more important than ever. Control Hub introduces new tools that make it easier to monitor, manage, and optimize AI performance across your organization.
Speakers
Cisco
Nirav Chanchani
Director, Product Management
, Cisco
Nirav is a Director of Product Management at Cisco, and manages a team responsible for Control Hub - the management platform for the Webex Collaboration suite of products. This encompasses the areas of partner and customer onboarding, user management, administration, licensing, and service provisioning across all the Webex GTM channels. Nirav joined Cisco as a product manager helping build and then successfully launching Cisco’s cloud-based instant messaging product, Webex Messenger/Jabber. He led the initial onboarding of several marquee early adopter customers onto the new product and grew it to 4.5 million users. Subsequently, Nirav led the building of a cloud-based service for automating the provisioning of Cisco’s entire collaboration portfolio of products. This resulted in reducing operational costs, while significantly improving customer satisfaction by cutting down of provisioning times by over 90% and a significant reduction in support cases. Nirav has over 20 years of experience in building enterprise software and has previously held product management positions at Oracle, and BEA Systems. He holds a bachelor’s degree in computer engineering from the University of Pune, and a MBA for San Jose State University.
Roundtable
OCT 1 12:45 PM – 2:00 PM PT
Enabling secure, resilient digital platforms for government services and citizen-centric experiences.
Join government technology and service leaders to explore how secure, resilient digital platforms are transforming government services and elevating citizen-centric experiences. Discuss practical strategies for accessibility, operational continuity, proactive engagement, and workforce enablement. This roundtable will focus on leveraging robust communication tools, intelligent automation, and integrated solutions to meet today’s expectations for trusted, seamless digital public services.
Technical Training Lab
OCT 1 1:00 PM – 3:00 PM PT
TRAINING PASS REQUIRED
Your practical guide to troubleshooting for Webex Contact Center.
Training Lab: Intermediate
Webex Contact Center is constantly evolving, with new features and enhancements being added regularly. This rapid pace of change can make it challenging to keep up and ensure optimal configurations, often leading to misconfigurations and failures in feature setups. To help navigate these complexities, join us for an immersive, instructor-led lab session where you'll gain the skills to effectively diagnose and resolve common issues within the Webex Contact Center environment including voice channel related challenges, agent desktop failures, digital (chat) task failures, and flow enhancements.
Speakers
Cisco
Anuj Bhatia
Senior Technical Leader
, Cisco
Anuj Bhatia possesses a profound familiarity with the Cisco Webex Collaboration ecosystem. Over 19 years, his career has been dedicated to Cisco Contact Center solutions, where he has cultivated extensive expertise in Contact Center enterprise (UCCE) on-prem and Webex Contact Center (WxCC) Cloud platforms. Presently, Anuj spearheads the support operations for both the WxCC and WxCCE solutions. He holds a Master's degree from Wichita State University and is a certified Cisco professional. Beyond his professional endeavors, Anuj finds enjoyment in hiking, actively engages with the stock market and is an avid Formula 1 fan. He is currently based in Massachusetts and operates from Cisco's Boxborough office.
Breakout
OCT 1 1:00 PM – 1:30 PM PT
Cloud, hybrid, or on-prem: Meeting you where you are across Webex and Cisco devices.
The choice is yours and we support it.
"Supporting diverse work environments—whether cloud, hybrid, or on-prem—requires solutions that adapt to your organization’s unique needs. In this session, discover how Webex and Cisco devices come together to provide seamless and secure collaboration across any deployment model, enabling flexibility and productivity for every kind of workplace. \n\nGain actionable insights into managing mixed environments and delivering a consistent experience that is secure and compliant."
Speakers
Cisco
Raj Kumar
Director, Product Management
, Cisco
Raj is Director of Product Management at Cisco and responsible for the strategy, product management, and go to market for Webex platform for US and Global Public Sector that includes Federal Civilian, State, Local and Education, Defense Industrial Base, and National Security and Defense. In addition, Raj is also leads the strategy and product management of Webex expansion into new country/region through data residency, data sovereignty and sovereign clouds solutions, as well as encryption and key management technologies. Previously, Raj also led the strategy and product management for Security, Identity Management, Compliance, Partner ecosystem and established Webex as best-in-breed secure Collaboration platform. Raj has 15+ years of enterprise product management experience at leading technology companies, including Cisco, Microsoft, and Amazon. Raj holds a Master’s degree in the Computer Science from University of Florida and a Bachelor's degree in Electrical Engineering from Indian Institute of Technology (IIT).
Breakout
OCT 1 1:00 PM – 1:30 PM PT
Built-in, not bolted-on: How Cisco sets the bar for secure collaboration.
Why an integrated approach to security is essential for protecting your organization’s most sensitive communications.
Security is at the core of everything Cisco creates. In this session, explore how Cisco delivers industry-leading protection with security built directly into Webex and Cisco Collaboration Devices. Unlike other vendors that rely on add-on solutions, Cisco takes a holistic approach to safeguarding your organization—ensuring data privacy, encrypted communication, and device integrity at every level.
Speakers
Cisco
Michael McGary
Director, Product Management
, Cisco
Michael is Cisco’s Director of Product Management overseeing Collaboration Market Access, Webex Suite Security, Scheduling & Calendar Systems, and other Webex back-end services. With over a decade of experience in cloud solutions, Michael has been pivotal in leading key projects such as the OBTP “Green Join Button,” Video Integration for Microsoft Teams, and Zero Trust Security for Webex. Michael's career began at General Electric, where he led the Video Communications team, managing video conferencing, satellite, and internal cable television systems for GE Power Systems. He was also the first to implement an internal webcasting network at GE. Prior to his role at Cisco, Michael worked at TANDBERG for over 8 years, where he played a significant role in designing solutions and architectures for many key customers starting with US Southwest region, expanding to all of US, and later world-wide.
Technical Training Class
OCT 1 1:30 PM – 3:00 PM PT
TRAINING PASS REQUIRED
Edge Connect: Enterprise connectivity for Meetings, Calling, Dedicated Instance and Contact Center.
Training Class: Intermediate
Webex, a highly advanced cloud platform, is continually evolving and improving. Webex Edge Connect enables access to the Webex backbone for Meetings and Calling services via a private network peering link. In this session, we will explore the Edge Connect solution, discuss critical design considerations for each architecture type, share deployment best practices, and present the latest updates to the offering. Prior basic knowledge of Webex Meetings and Webex Calling is essential to fully comprehend the session content.
Speakers
Cisco
Richard Murphy
Technical Marketing Engineer
, Cisco
Richard Murphy is a Technical Marketing Engineer and a Technical Leader within the Cisco Collaboration Technology Group business unit. He is a member of the Webex Technical Marketing Engineering (TME) team, concentrating on the Webex Edge and Meetings services. This encompasses Edge Connect, Video Mesh, Edge Audio, Cisco Meeting Server, and Webex Meetings.
Technical Training Class
OCT 1 1:30 PM – 3:00 PM PT
TRAINING PASS REQUIRED
Webex for partners: Relationships, settings, and you.
Training Class: Intermediate
Have you ever wondered why you're not seeing your customer, why you can't change any settings on a customer's Webex organization, or how to diagnose those weird errors you come across in Partner Hub? If so, this session is perfect for you. We will analyze how the partner/customer relationship works in Webex and impacts on your ability to properly manage customers, regardless of whether they have a paid subscription or a trial. We'll also dive into common Partner Hub errors and how to figure out what is going on behind the scenes.
Speakers
Cisco
Owen Mettam
Technical Consulting Engineer (TAC)
, Cisco
Owen Mettam is a Technical Consulting Engineer (TAC) with five years of experience at Cisco, specializing in collaboration technologies. As a key member of the Cisco Webex Meetings team, Owen Mettam has focused on enhancing the Webex App, Control Hub, and Meetings experiences to deliver seamless and user-friendly solutions. In their role, Owen Mettam is deeply involved in managing escalations and driving user interface and user experience improvements for Webex Control Hub, ensuring optimal performance and usability. Additionally, they have established themselves as a video content creator, producing impactful educational and technical content on Webex Control Hub, Single Sign-On (SSO), and Azure Active Directory (Azure AD) integrations on the Cisco YouTube and Video portal. Their work has empowered users to navigate and leverage Webex's advanced features with confidence.
Technical Training Class
OCT 1 1:30 PM – 3:00 PM PT
TRAINING PASS REQUIRED
Mastering Webex troubleshooting: Federated organizations, scheduling, and Outlook integration.
Training Class: Expert
Join this training session to learn how to troubleshoot Webex federation, scheduling, and Outlook integrations.\n\nFederated organizations in Control Hub Discover how federating Webex organizations allows users to appear in each other’s search results with full contact visibility—ideal for mergers, acquisitions, or user consolidation. Learn how to enable federation quickly through Control Hub, troubleshoot common setup wizard errors, and confidently reverse or remove configurations when needed. Webex scheduling Empower users to seamlessly schedule, edit, and manage meetings in Webex or from conference rooms with minimal disruption. Learn actionable steps to reduce resolution time and improve the Webex scheduling experience.
Outlook integration Enhance productivity by fully integrating Webex into Outlook to enable status checks, instant messaging, and calling—all from your calendar. This session will guide you through troubleshooting on Windows and Mac, preparing you to handle integration issues like a pro and ensure flawless user experiences.
Speakers
Cisco
Josue Jonathan Vizcaino Huape
Technical Consulting Engineer - Team Lead
, Cisco
Josue Vizcaino is a Technical Consulting Engineer at Cisco, with over 24 years of experience in the IT industry and 7 years at Cisco. As a Team Leader in the Cloud Collaboration TAC in RTP, North Carolina, Josue plays a key role in driving technical excellence and process improvements within the Technical Assistance Center (TAC). He is also a Cisco Live speaker, sharing his expertise with a global audience through technical breakout sessions and hands-on labs. Passionate about knowledge sharing and mentorship, Josue has led chalk talks, training sessions, and workshops covering a range of networking topics, including Webex and Hybrid Services. He is actively involved in multiple initiatives aimed at enhancing TAC processes, ensuring efficiency and continuous improvement in customer support and troubleshooting. Josue holds a Master of Science in Computer Networking and multiple industry certifications, including ITIL v3 Foundations, Cisco Meraki Network Associate, and Google Apps Certified Administrator.
Technical Training Class
OCT 1 1:30 PM – 3:00 PM PT
TRAINING PASS REQUIRED
Migrating and onboarding Cisco IP Phones to Webex Calling multi-tenant.
Training Class: Intermediate
This session will cover everything you need to know to get your phones registered to Webex Calling multi-tenant. No matter if the phones are fresh out of the box or are already being used with Cisco Unified Communications Manager (CUCM) or Webex Calling Dedicated Instance (DI).
Attendees with learn about which phones are eligible to be moved to Webex Calling, licensing considerations, and firmware conversion requirements. The purpose of converting firmware is to migrate customers who already have existing 7800 or 8800 series phones.\n\nUnderstanding the 7800, 8800, and 9800 series out-of-box boot up flow and decision tree makes deployments easier and more successful no matter if it is done as a greenfield installation, during a migration, or as part of a hybrid setup.
Migration topics:
- Eligibility
- Licensing
- Firmware conversion
Onboarding topics:
- Boot up flow
- NFC provisioning (9800 Series)
- 802.1x
Speakers
Cisco
Joe Martini
Customer Delivery Engineering Technical Leader
, Cisco
Joe Martini is a Technical Leader in the Unified Collaboration group within the Customer Experience (CX) TAC at Cisco Systems. Joe holds a Bachelor of Science in Applied Networking and System Administration from the Rochester Institute of Technology (RIT) and CCIE Collaboration (#35601) certification. Since 2007 at Cisco, Joe has become a global point of contact for Cisco Unified Communications Manager (CUCM), IP phones (enterprise/multiplatform), and Webex Calling (WxC). He is also recognized as an innovator with the creation and development of many internal and external tools that solve problems, reduce effort, and save time.
Technical Training Class
OCT 1 11:20 PM – 11:25 PM PT
TRAINING PASS REQUIRED
In-depth overview of the latest innovations in Webex for Government.
Training Class: Intermediate
Join us for an in-depth overview of the latest innovations in Webex for Government. This session will explore key updates across the platform, including the Webex Suite Meeting Platform (WSMP).
We’ll introduce Slido for Government, now part of the Webex experience, and demonstrate how it boosts audience engagement through interactive Q&A, polls, and more.
We'll also highlight exciting new capabilities in cloud calling and customer assist, designed to elevate collaboration and support.
Additionally, we’ll unveil a new platform-wide update launching simultaneously in both commercial and government environments bringing critical functionality to your meetings and events.
Stay tuned! More session info is coming soon.
