Agenda
The WebexOne agenda is packed with expert insights, real-world stories, and learning opportunities to help prepare you for what's next with AI.
*Agenda builder will launch in September with the WebexOne mobile app. Additional sessions, times, and speakers will be added soon. Technical training classes and labs are only available with the Conference Pass + Training ticket.
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TRACKS
- Breakout
- Keynote
- Partner
- Quick Takes
- Roundtable
- Technical Training Class
- Technical Training Lab
TOPICS
- AI
- CPaaS
- Calling
- Contact Center
- Control Hub
- Customer Experience
- Devices
- Employee Experience
- Platform Architecture
- Suite
Technical Training Class
SEP 28 8:00 AM – 8:05 AM PT
TRAINING PASS REQUIRED
AI by design: From responsible AI to real-world innovation.
Training Class: Intermediate
In this session, we begin with Cisco’s Responsible AI framework, highlighting the principles behind building ethical and trustworthy AI solutions. We then showcase AI innovations in Webex, demonstrating how these principles guide real-world collaboration use cases. The focus then shifts to practical tools, covering large language models (LLMs), Agents, LangChain, and other key components for building intelligent applications that integrate into workflows, including Webex. With technical insights, architecture examples, and a live demo, this session equips you to understand, design, and deploy responsible AI in your own solutions.
Technical Training Class
SEP 28 8:05 AM – 8:10 AM PT
TRAINING PASS REQUIRED
Edge Connect: Enterprise connectivity for Meetings, Calling, Dedicated Instance and Contact Center.
Training Class: Intermediate
Webex, a highly advanced cloud platform, is continually evolving and improving. Webex Edge Connect enables access to the Webex backbone for Meetings and Calling services via a private network peering link. In this session, we will explore the Edge Connect solution, discuss critical design considerations for each architecture type, share deployment best practices, and present the latest updates to the offering. Prior basic knowledge of Webex Meetings and Webex Calling is essential to fully comprehend the session content.
Technical Training Class
SEP 28 8:10 AM – 8:15 AM PT
TRAINING PASS REQUIRED
Roles-based access control for Webex Contact Center.
Training Class: Intermediate
In this session, administrators will receive a deep understanding of the market leading access control experience in Webex Contact Center. Administrators will learn how to delegate access to other administrators and supervisors so they only see their resources and data. There will be deep dives into how administrators can grant view/edit/no-access permissions, how they can group resources by department and assign those to users, and how they can assign resources to a department while creating the resource. If you are managing multiple departments, this class will show you how our solution is the most flexible access control system in the CCaaS market to meet your needs.
Technical Training Class
SEP 28 8:15 AM – 8:20 AM PT
TRAINING PASS REQUIRED
Best practices for setting up cinematic meeting experiences with Cisco devices.
Training Class: Intermediate
In this session, participants will gain insights into the effective setup of large meeting rooms and boardrooms equipped with Webex devices and multiple cameras. We will explore best practices and share valuable experiences from diverse configurations. Key topics will include optimal room layout, strategic camera placement, and precise calibration and configuration techniques. Additionally, we will delve into the setup and utilization of ceiling and table microphones to enhance audio quality in these environments.
Technical Training Class
SEP 28 8:20 AM – 8:25 AM PT
TRAINING PASS REQUIRED
Make the most of your Microsoft environment with the Webex Suite.
Training Class: Intermediate
This session provides participants with an understanding of how to integrate Microsoft tools with the components of the Webex Suite. We'll cover a variety of Microsoft tools, with a bigger emphasis on the Webex Calling integration with Microsoft Teams. You'll walk away with insights into:
Using Microsoft for productivity:
• Webex with Sharepoint and OneDrive integration
• Webex with Copilot
• Slido integration with PowerPoint
Using Microsoft for messaging and meetings:
• Calling integration with Microsoft Teams
• Slido polling integration with Microsoft Teams meetings
• Standalone Vidcast and Webex Events
Using Microsoft for calling:
• Direct Routing
• SIP Gateway
Technical Training Class
SEP 28 8:25 AM – 8:30 AM PT
TRAINING PASS REQUIRED
Deep-dive into Cisco Desk Series.
Training Class: Intermediate
This session features an in-depth review of the features, benefits, and technical distinctions between the devices within the Cisco Desk Series. We will discuss best practices and explore various usage and deployment scenarios to fit your needs. Join this session to learn how you can optimize Cisco Desk devices for your organization.
Technical Training Class
SEP 28 8:30 AM – 8:35 AM PT
TRAINING PASS REQUIRED
Troubleshooting Webex authentication and provisioning.
Training Class: Expert
The administration of Webex is continually evolving. This session is designed to help you understand the most common pitfalls our customers run into when managing Webex. If you're thinking about deploying Webex, scaling it, or are interested in avoiding a call to TAC, this session is for you. The content will be based on the most common challenges customers face when opening TAC cases around the following topics:
• Directory integrations such as Directory Connector and Entra ID Sync (includes understanding troubleshooting approach, available logs, and sync issues)
• Group synchronization issues and migration challenges
• Single sign-on configuration issues and certificate updates (includes understanding a SAML assertion, SSO auth flow, and login issues)
Technical Training Class
SEP 28 8:35 AM – 8:40 AM PT
TRAINING PASS REQUIRED
Webex Calling: Deep dive into the latest features and enhancements.
Training Class: Intermediate
Webex Calling is a market leading cloud calling solution with continuous innovations and enhancements that are frequently being released. In this session, we will give an overview of all major enhancements in the last few months and will discuss use cases for each major feature. This session enables you to stay current with the latest in Webex Calling and take advantage of the new functionalities and options available to you.
Technical Training Class
SEP 28 8:40 AM – 8:45 AM PT
TRAINING PASS REQUIRED
Troubleshooting Webex Calling.
Training Class: Expert
This session will take you through troubleshooting various aspects of Webex Calling including:
• User and organization management
• Endpoint registration
• Phone and soft client issues
• Call routing
• Premises-based PSTN calling
• An end-to-end troubleshooting case study
• Media quality
The focus will be on the multitenant components of Webex Calling and will not cover Dedicated Instance. The session will cover troubleshooting with Control Hub, Webex, phones, Webex devices, and SIP trunks to premises-based PSTN. We will also cover diagnosing media connectivity and quality issues and help you understand any tools available to help diagnose issues.
Attendees should have prior understanding of how to perform routine administration of Webex Calling in Control Hub.
Technical Training Class
SEP 28 8:45 AM – 8:50 AM PT
TRAINING PASS REQUIRED
Webex for partners: Relationships, settings, and you.
Training Class: Intermediate
Have you ever wondered why you're not seeing your customer, why you can't change any settings on a customer's Webex organization, or how to diagnose those weird errors you come across in Partner Hub?
If so, this session is perfect for you. We will analyze how the partner/customer relationship works in Webex and impacts on your ability to properly manage customers, regardless of whether they have a paid subscription or a trial. We'll also dive into common Partner Hub errors and how to figure out what is going on behind the scenes.
Technical Training Class
SEP 28 8:50 AM – 8:55 AM PT
TRAINING PASS REQUIRED
Delivering experiences and outcomes with Webex Contact Center.
Training Class: Intermediate
Struggling with complex contact center environments and slow time-to-value? Discover how Webex Contact Center flow orchestration simplifies the design and delivery of exceptional customer and agent experiences—fast.
This session showcases how Webex Contact Center natively integrates with data and APIs to bring unified omnichannel experiences to customers. This helps take your customer experience to the next level, streamline operations, empower supervisors with real-time insights, and eliminate coding complexity.
You'll hear directly from a Webex Contact Center customer about the real outcomes they’ve achieved—from faster go-lives to improved service levels—by leveraging flow designer.
Technical Training Class
SEP 28 8:55 AM – 9:00 AM PT
TRAINING PASS REQUIRED
Enhance your contact center with Webex: A developer's introduction to APIs and automation.
Training Class: Foundation
Explore the possibilities within the Webex Contact Center developer ecosystem in this introductory session. Whether you're a developer or an admin eager to understand what developers can achieve, this session will guide you through the fundamentals of Webex Contact Center APIs. Learn about common use cases, including administration, custom analytics, tailored agent interfaces, and the new "Bring Your Own Virtual Agent" capabilities. Discover how these tools can be leveraged for effective troubleshooting and automation.
Technical Training Class
SEP 28 9:00 AM – 9:05 AM PT
TRAINING PASS REQUIRED
The cloud and AI hybrid evolution: Large-scale, secure, flexible, and accelerated business value.
Training Class: Intermediate
This session focuses on the benefits of the Cisco cloud-based, hybrid architecture for Cisco Contact Center Enterprise (CCE) and Webex CCE platforms fitted for large enterprises looking to take advantage of AI and cloud services. We will also introduce Cisco's native AI and AI Assistant to the overall solution.
This session is ideal for IT professionals or decision-makers involved in managing or deciding the best overall solution for their enterprise contact center, whether moving fully to the cloud or just taking advantage of AI and cloud services more prescriptively.
Technical Training Class
SEP 28 9:10 AM – 9:15 AM PT
TRAINING PASS REQUIRED
Troubleshooting Cisco devices: Webex, Microsoft Teams Rooms, and WebRTC.
Training Class: Expert
Today, the majority of teams use two or more collaboration solutions, making reliable integration an increasing priority. In this session, participants will learn how to troubleshoot Cisco RoomOS devices in both Webex and Microsoft Teams Rooms (MTR) deployments including WebRTC integrations like Google Meet, Microsoft Teams, and Zoom. This includes common problems we see from our customers such as activation, configuration, scheduling, meeting connection failures, and call quality. You will leave this session with expertise on how to implement best practices and solve unexpected problems using device logs and diagnostic tools in order to make managing multiple meetings solutions seamless for both your IT team and end users.
Technical Training Class
SEP 28 9:15 AM – 9:20 AM PT
TRAINING PASS REQUIRED
Implementing OAuth 2.0 authorization for Webex integrations.
Training Class: Intermediate
OAuth is a powerful way to allow users to grant permission over their accounts to third parties. Join the Webex Developer Evangelism team for a walk-through of how to create an OAuth flow so your Webex integrations users can authorize your app to run on their accounts or simply authenticate with a login for Webex.
Technical Training Class
SEP 28 9:20 AM – 9:25 AM PT
TRAINING PASS REQUIRED
AI defense for Webex.
Training Class: Foundation
The ability for AI to understand and respond with natural language has revolutionized how businesses operate. Today, language models are integral to many enterprise applications, powering everything from contact center virtual agents to post-meeting summarizations.
However, most language models still introduce significant risk. Hallucinations, toxic speech, prompt injection, and prompt jailbreak attacks are among the many consequences a business may face when adopting AI tools.
In this session, we’ll detail the specific types of risks enterprises face and how Cisco's solutions ensure robust safeguards that enable AI systems to operate safely, securely, and effectively.
Technical Training Class
SEP 28 9:25 AM – 9:30 AM PT
TRAINING PASS REQUIRED
Simplifying AV integration: From cinematic meetings to custom scenarios.
Training Class: Intermediate
In this session, we'll showcase how you can deploy Cisco room devices to deliver next-generation cinematic meeting experiences while simplifying AV integration.
We'll also showcase how combining our latest collaboration device offerings along with IP-based room peripherals, macros, and audio configurations can remove the guesswork from custom installations and enhance the experience for remote participants during meetings, training sessions, and events.
Technical Training Class
SEP 28 9:30 AM – 9:35 AM PT
TRAINING PASS REQUIRED
Mastering Webex troubleshooting: Federated organizations, scheduling, and Outlook integration.
Training Class: Expert
Join this training session to learn how to troubleshoot Webex federation, scheduling, and Outlook integrations.
Federated organizations in Control Hub
Discover how federating Webex organizations allows users to appear in each other’s search results with full contact visibility—ideal for mergers, acquisitions, or user consolidation. Learn how to enable federation quickly through Control Hub, troubleshoot common setup wizard errors, and confidently reverse or remove configurations when needed.
Webex scheduling
Empower users to seamlessly schedule, edit, and manage meetings in Webex or from conference rooms with minimal disruption. Learn actionable steps to reduce resolution time and improve the Webex scheduling experience.
Outlook integration
Enhance productivity by fully integrating Webex into Outlook to enable status checks, instant messaging, and calling—all from your calendar. This session will guide you through troubleshooting on Windows and Mac, preparing you to handle integration issues like a pro and ensure flawless user experiences.
Technical Training Class
SEP 28 9:35 AM – 9:40 AM PT
TRAINING PASS REQUIRED
Troubleshooting Webex Meetings: Logging, metrics, and ThousandEyes analytics.
Training Class: Expert
Webex Meetings are an integral part of how your employees collaborate, but how can you ensure your users are having the optimal experience no matter where they're working and quickly diagnose and troubleshoot issues when they arise?
In this session, we’ll provide a deep dive into Webex Meetings troubleshooting so you can quickly resolve issues from anywhere.
You’ll learn how to utilize:
•The latest troubleshooting enhancements for Webex Meetings
•Logging in Webex for Webex Meetings
•Metric analysis in Control Hub for Webex Meetings
•ThousandEyes metrics and analytics to triage issues
Technical Training Class
SEP 28 9:40 AM – 9:45 AM PT
TRAINING PASS REQUIRED
Webex Calling Customer Assist: Exploring the solution and the latest AI-powered features.
Training Class: Intermediate
We recently introduced Webex Calling Customer Assist, the next evolution of Webex Customer Experience Essentials, which enables efficient customer interactions on the frontline and empowers any employee to assist customers.
In this session, you’ll learn the core capabilities of Webex Calling Customer Assist, explore the latest features, like text queues, Cisco AI Assistant, call sentiment for supervisors, topic analytics, and wrap-up reasons, and examine how analytics can help improve queue and agent performance.
Technical Training Class
SEP 28 9:45 AM – 9:50 AM PT
TRAINING PASS REQUIRED
How to successfully transition from on-premises Cisco UCM to Webex Calling multi-tenant.
Training Class: Intermediate
Moving your Cisco UCM calling platform to Webex Calling multi-tenant might feel like a big undertaking. But by following a methodical process and leveraging Webex and Cisco partner tools, you can effectively reduce the amount of the work and effort it takes to migrate.
In this session, we’ll share a 3-phase approach to migrating from Cisco UCM to Webex Calling multi-tenant, highlighting the key activities and how you can reduce effort and improve the migration process by using existing Webex tools. We’ll also highlight some of the key partner tools that can assist during the transition.
By the end of the session, you’ll understand how to migrate to Webex Calling and the tools to help you get there.
Technical Training Class
SEP 28 9:50 AM – 9:55 AM PT
TRAINING PASS REQUIRED
Automating certificate management for cloud-registered video devices.
Training Class: Intermediate
With the growing deployment of cloud-registered video devices in public sector and enterprise environments, it’s crucial to ensure they meet your organization’s security requirements.
In this session, we’ll explore the methods for securing and hardening video endpoints through the automated enrollment and renewal of customer-signed certificates for services such as 802.1x and HTTP web services. Participants will learn about certificate enrollment methods using standards-based protocols, like SCEP, along with the Control Hub zero-touch provisioning process.
By the end of this session, video device admins will learn how to overcome the manual and cumbersome process of managing customer-signed certificates while ensuring a secure, streamlined device deployment.
Technical Training Class
SEP 28 9:55 AM – 10:00 AM PT
TRAINING PASS REQUIRED
Maximizing the value of the Webex Suite for healthcare and education.
Training Class: Foundation
Designed for healthcare and education customers, this session will help you learn how to strategically leverage the Webex Suite in your organization. Moving beyond niche requirements, we'll demonstrate practical applications of Webex Messaging, Calling, Meetings, and Cisco Devices, providing a clear understanding of how to meet the needs of diverse personas and unlock the full value of the Webex Suite.
Technical Training Class
SEP 28 10:00 AM – 10:05 AM PT
TRAINING PASS REQUIRED
Maximizing the value of the Webex Suite for retail and finance.
Training Class: Foundation
Designed for retail and financial organizations, this session will help you learn how to strategically leverage the Webex Suite in your organization. Moving beyond niche requirements, we'll demonstrate practical applications of Webex Messaging, Calling, Meetings, and Cisco Devices, providing a clear understanding of how to meet the needs of diverse personas and unlock the full value of the Webex Suite.
Technical Training Class
SEP 28 10:05 AM – 10:10 AM PT
TRAINING PASS REQUIRED
The ultimate Cisco UCM session: Dedicated Instance, virtualization, and more.
Training Class: Intermediate
In this session, you’ll learn about the latest enhancements to Cisco UCM version 15, whether on-premises or via cloud deployment as part of Webex Calling Dedicated Instance. We’ll cover updates on virtualization and the deployment options for Cisco UCM.
Technical Training Class
SEP 28 10:10 AM – 10:15 AM PT
TRAINING PASS REQUIRED
Migrating and onboarding Cisco IP Phones to Webex Calling multi-tenant.
Training Class: Intermediate
This session will cover everything you need to know to get your phones registered to Webex Calling multi-tenant. No matter if the phones are fresh out of the box or are already being used with Cisco Unified Communications Manager (CUCM) or Webex Calling Dedicated Instance (DI).
Attendees with learn about which phones are eligible to be moved to Webex Calling, licensing considerations, and firmware conversion requirements. The purpose of converting firmware is to migrate customers who already have existing 7800 or 8800 series phones.
Understanding the 7800, 8800, and 9800 series out-of-box boot up flow and decision tree makes deployments easier and more successful no matter if it is done as a greenfield installation, during a migration, or as part of a hybrid setup.
Migration topics:
•Eligibility
•Licensing
•Firmware conversion
Onboarding topics:
•Boot up flow
•NFC provisioning (9800 Series)
•802.1x
Technical Training Class
SEP 28 10:15 AM – 10:20 AM PT
TRAINING PASS REQUIRED
The power of the platform: Cisco cross-architecture integrations in Control Hub.
Training Class: Intermediate
Discover how to fully leverage the value of the Cisco portfolio and achieve operational excellence by integrating Cisco solutions in Control Hub.
In this session, you’ll learn about the unique benefits of integrating Meraki, ThousandEyes, Cisco Spaces, Cisco Secure Client, and Splunk with Control Hub to deliver real-time workspace utilization, achieve comprehensive network path observability and assurance, and create insightful dashboards with structured and unstructured data.
Technical Training Class
SEP 28 10:20 AM – 10:25 AM PT
TRAINING PASS REQUIRED
Webex data management, control, and loss prevention.
Training Class: Intermediate
Webex empowers employees to connect and collaborate, both internally and externally. But in today’s digital world, how can you ensure that sensitive data is secure and protected from unauthorized access or loss?
In this session, we’ll explore the Webex data management and control options that can help safeguard your data, including:
• Built-in data control and data retention capabilities
• Webex APIs for monitoring and controlling data
• Compliance platform integrations for data loss prevention (DLP), eDiscovery, and archiving
To illustrate key concepts, we’ll demonstrate these capabilities using Webex and integrations with Cisco Cloudlock and Theta Lake compliance platforms.
Technical Training Class
SEP 28 10:25 AM – 10:30 AM PT
TRAINING PASS REQUIRED
GenAI-powered personalization: Shaping the next generation of enterprise collaboration.
Training Class: Intermediate
Employees today are faced with navigating extensive volumes of data on their collaboration tools across messages, meetings, and files. As generative AI personalization gains momentum, its value in reducing cognitive load and improving efficiency is undeniable.
At Webex, our AI team is now pioneering cutting-edge AI-powered personalization to enhance content relevance and improve individual productivity across the Webex platform.
Join us for an interactive training session, consisting of technical deep dives and product demos, where we’ll showcase how we built AI-powered personalization services with graph technology and LLMs to transform capabilities like search, recommendations, and summaries in Webex.
Technical Training Class
SEP 28 10:30 AM – 10:35 AM PT
TRAINING PASS REQUIRED
Implementing AI to enhance customer experiences.
Training Class: Intermediate
As generative AI technologies rapidly advance, customer expectations are shifting toward smoother, AI-driven interactions. Meanwhile, human agents are looking to AI tools to simplify their daily tasks.
In this session for IT professionals, you'll gain insights into the benefits of Webex AI features and learn how to implement them effectively. We'll discuss the development of AI agents and AI assistants, their integration into voice and digital flows, and the orchestration of a cohesive AI strategy to enhance customer and agent experiences.
You'll get practical demonstrations and real-world examples designed to provide you with the knowledge and confidence to apply these AI solutions in your organization.
Technical Training Class
SEP 28 10:35 AM – 10:40 AM PT
TRAINING PASS REQUIRED
From data to decisions: Empowered admin workflows with Control Hub and AI.
Training Class: Intermediate
In today’s fast-paced business environment, administrators are no longer just system custodians—they are key enablers of strategic decision-making. Admins are uniquely positioned to transform raw data into business insights but face a critical challenge: delivering the right data to the right stakeholders—quickly, securely, and without adding complexity.
In this session, discover how to elevate your role as an administrator from system manager to strategic enabler. Learn to harness the power of Control Hub and AI to streamline workflows, enhance data visibility, and enable smarter decision-making. This session will equip you with the tools to deliver actionable insights to stakeholders—quickly, securely, and with minimal operational overhead. Join us to unlock new efficiencies and drive impactful outcomes in your organization.
Technical Training Class
SEP 28 10:40 AM – 10:45 AM PT
TRAINING PASS REQUIRED
Cisco Desk Phone 9800 Series: From seamless deployment to effortless management.
Training Class: Foundation
Have you ever wondered how to provision a phone in seconds—without even unboxing it?
Curious about managing phone configurations remotely or receiving alerts about potential issues?
Need help troubleshooting network problems that impact call quality?
Join this session for answers to these questions and more.
We’ll kick off with a high-level overview of deployment methods, including NFC provisioning, and dive into advanced device configuration and serviceability options to help you manage and troubleshoot phones with ease.
You’ll also learn how to set up ThousandEyes on Cisco Desk Phone 9861 and 9871, interpret results, and leverage analytics to gain insights into phone usage. Walk away with practical tips and expert guidance to optimize phone management like a pro.
Technical Training Class
SEP 28 10:45 AM – 10:50 AM PT
TRAINING PASS REQUIRED
Webex Webinars: A deep dive into the next-gen meeting platform.
Training Class: Intermediate
Explore the powerful new Webex Webinars solution, now seamlessly integrated into the Webex Suite. This session will highlight the latest upgrades designed to transform the host, co-host, panelist, and attendee experience.
Discover key features like the one-app solution, faster join times, improved accessibility, and enhanced scalability with high-performance video mesh. You’ll also learn best practices for administration, management, and optimizing end-user experiences.
Join us to unlock the full potential of Webex Webinars and deliver more engaging, efficient, and scalable events.
Technical Training Class
SEP 28 10:50 AM – 10:55 AM PT
TRAINING PASS REQUIRED
Cisco devices and RoomOS interoperability: Part 1
Training Class: Intermediate
Unlock the full potential of Cisco devices and RoomOS with this in-depth session on interoperability. In Part 1, we’ll cover key capabilities and integrations that enable seamless collaboration across platforms:
• RoomOS foundation and one-button-to-push (OBTP): Simplify meeting join experiences.
• Webex Meetings and SIP Dialing: Leverage flexible connectivity options.
• Microsoft Teams Interoperability: Explore VIMT (Video Integration for Microsoft Teams) and WebRTC capabilities.
• Zoom CRC/VBI Support: Enable Zoom Cloud Room Connector and Virtual Background Integration.
• Google Meet: Connect easily with Google’s meeting platform.
• USB Passthrough: Utilize Cisco devices as high-quality peripherals.
Join us to learn how Cisco devices and RoomOS can bridge the gap between platforms, ensuring smooth and productive meetings, no matter the ecosystem.
Technical Training Class
SEP 28 10:55 AM – 11:00 AM PT
TRAINING PASS REQUIRED
Cisco devices and RoomOS interoperability: Part 2
Training Class: Intermediate
Take your understanding of Cisco devices and RoomOS to the next level with Part 2 of our interoperability series. This session dives deeper into advanced capabilities and the latest innovations, including:
• RoomOS and Android containers: Explore how containers enhance flexibility and integration.
• Microsoft Teams Rooms and panels: Learn how Cisco devices seamlessly integrate with Microsoft Teams for a consistent meeting room experience.
• Latest innovations: Get a sneak peek at cutting-edge updates designed to improve collaboration and interoperability.
Join us to discover how Cisco devices and RoomOS continue to evolve, enabling powerful, flexible, and future-ready meeting solutions.
Technical Training Class
SEP 28 11:00 AM – 11:05 AM PT
TRAINING PASS REQUIRED
Smarter journeys start here: Customer Journey Data Service + Webex Contact Center.
Training Class: Intermediate
Delivering seamless, personalized customer experiences is now a revenue-driving necessity. In this session, discover how Customer Journey Data Services (CJDS) within Webex Contact Center helps unify interaction data, resolve identities, and activate real-time insights across channels.
Learn how CJDS powers intelligent engagement, reduces churn, and boosts conversions by enabling a deeper understanding of every customer’s journey. See how to transform fragmented data into actionable moments that drive measurable business outcomes.
Technical Training Class
SEP 28 11:05 AM – 11:10 AM PT
TRAINING PASS REQUIRED
Webex identity: Provisioning, authentication, and authorization.
Training Class: Intermediate
At the heart of Webex’s functionality lies its robust framework for identity, authentication, authorization, and provisioning, enabling secure and efficient access control.
This session delves into provisioning users in Webex from popular identity platforms such as Duo, Microsoft Active Directory, Entra ID, and Okta, leveraging tools and standards like Cisco Directory Connector and SCIM.
We’ll also explore Webex’s authentication mechanisms, including single sign-on (SSO) using SAML and OpenID Connect, as well as multifactor authentication (MFA).
Lastly, we’ll cover Webex’s approach to authorization, which uses role-based access control (RBAC) to assign permissions based on user roles, ensuring secure and tailored access.
Technical Training Class
SEP 28 11:10 AM – 11:15 AM PT
TRAINING PASS REQUIRED
Harnessing APIs for AI-based voice orchestration in Webex Contact Center.
Training Class: Intermediate
Discover how Webex Contact Center is leveraging gRPC APIs to enable seamless third-party AI integrations for both Webex Contact Center and Webex Contact Center Enterprise.
In this session, you’ll learn how to set up gRPC APIs for media streaming and use "Bring Your Own Data Source" as an authentication mechanism.
This architecture is designed as a unified framework for CX-related AI integrations, empowering features such as AI Agent, agent and supervisor assist tools, analytics, and more. Join us to explore how this innovation enhances voice orchestration and unlocks powerful AI-driven capabilities.
Technical Training Class
SEP 28 11:15 AM – 11:20 AM PT
TRAINING PASS REQUIRED
The intelligent admin: Boost your efficiency with Cisco AI Assistant.
Training Class: Foundation
Discover how the Cisco AI Assistant can transform the way you manage Webex Calling and Control Hub. In this session, you’ll learn to harness AI-driven features in Control Hub for faster setup, streamlined troubleshooting, and enhanced management.
We’ll also explore the role of AI in Webex Meetings and Webex Contact Center, including innovations like automatic CSAT. Walk away with actionable insights to supercharge your efficiency as an admin while driving greater productivity across your organization.
Technical Training Class
SEP 28 11:20 AM – 11:25 AM PT
TRAINING PASS REQUIRED
Design smarter spaces: Mastering video rooms with Cisco experts.
Training Class: Intermediate
Designing modern conference rooms—like boardrooms and training spaces—comes with unique challenges, from selecting the right video device to optimizing audio and ensuring remote participant visibility. This session dives into the complexities of room design and shows how visual planning tools can simplify the process.
Led by the developers of Cisco’s Video Room Calculator and Workspace Designer, you’ll explore how these tools streamline design workflows, complement each other, and enhance the planning process. Gain hands-on insights into their capabilities, pro-tips for device selection, scalable room layouts, and best practices to improve user experiences.
This interactive 120-minute session also invites your feedback to shape the next generation of room design technology. Don’t miss this opportunity to design smarter, more effective spaces!
Technical Training Class
SEP 28 11:25 AM – 11:30 AM PT
TRAINING PASS REQUIRED
Vidcast: Unlocking the full potential of the video engagement platform.
Training Class: Intermediate
Vidcast is more than a video messaging tool—it’s a platform designed to transform how you create, organize, and share videos across your organization. In this session, we’ll explore its advanced features and practical use cases to help you maximize its value, including:
• AI features: Personalize highlights, generate smart chapters, and use semantic search to find relevant content. Transform static PDFs and slides into dynamic videos with AI.
• Discoverability & security: Control who can access your videos, organize content with playlists and pages, and securely embed videos across platforms.
• Creation tools: Create professional videos in the recording studio, broadcast live with Slido Q&A, and streamline messaging with teleprompter-assisted tools.
Join us to uncover how Vidcast can elevate your video engagement strategy and improve collaboration across your team.
Technical Training Class
SEP 28 11:30 AM – 11:35 AM PT
TRAINING PASS REQUIRED
Agile management of Webex Calling: There's an API for that!
Training Class: Intermediate
Webex Calling offers flexible management options, from individual configurations in Control Hub to bulk provisioning and public Webex APIs. This session provides a comprehensive overview, covering:
• API fundamentals: Learn key concepts like REST, JSON, OAuth flows, and integrations.
• Python SDK for Webex APIs: Discover how the SDK simplifies provisioning tasks with features like data representation, error handling, logging, and pagination.
• Advanced strategies: Explore best practices for building provisioning tools and managing concurrent execution of tasks.
This session assumes some experience with Python development. Join us to unlock the full potential of Webex Calling APIs for agile management.
Technical Training Class
SEP 28 11:35 AM – 11:40 AM PT
TRAINING PASS REQUIRED
Dr. Jekyll and Mr. AI: When good models go bad.
Training Class: Foundation
Artificial Intelligence is a powerful tool for innovation—but what happens when it takes a wrong turn? This session dives into the dual nature of generative AI, exploring both its vast potential and the risks of misalignment, bias, and manipulation.
Through real-world examples, we’ll uncover how large language models (LLMs) can amplify bias, leak private data, or enable harmful outcomes. Learn what these failures reveal about the future of AI development, safety, regulation, and the importance of responsible use.
Technical Training Class
SEP 28 11:40 AM – 11:45 AM PT
TRAINING PASS REQUIRED
Co-locating local gateway and site survivability for Webex Calling.
Training Class: Intermediate
Discover how the same CUBE Enterprise platform can now serve as both a Local Gateway (LGW) and a Survivability Gateway (SGW) for Webex Calling.
This session begins with an overview of Webex Calling registration-based LGW/Trunking, including new multitenancy options for partner-hosted Local Gateways. Next, we’ll dive into certificate-based trunks using CUBE as an LGW. Finally, learn how to configure site survivability with an SGW and explore best practices for co-locating the LGW with the SGW.
Technical Training Class
SEP 28 11:45 AM – 11:50 AM PT
TRAINING PASS REQUIRED
Agents of change: Elevating enterprise AI with agentic flows.
Training Class: Intermediate
AI agentic flows are transforming the generative AI landscape by combining large language models (LLMs) with goal-oriented tasks to enable intelligent, efficient automation. This approach leverages smaller, specialized models orchestrated in workflows, providing powerful and personalized AI solutions without the heavy resource demands of massive LLMs.
In this session, you’ll learn the key concepts behind agents and agentic flows, see how to build them with platforms like LangChain and AutoGen, and explore real-world applications in technical operations, troubleshooting, and customer support.
Technical Training Class
SEP 28 11:50 AM – 11:55 AM PT
TRAINING PASS REQUIRED
How to integrate Webex Contact Center with your CRM.
Training Class: Foundation
Seamless integration between contact centers and CRM systems is key to delivering exceptional customer experiences. This session highlights Webex Contact Center and its pre-built CRM connectors for platforms like Salesforce, ServiceNow, and Microsoft Dynamics.
Discover how to quickly set up these connectors and unlock features such as screen pops, click-to-dial, and real-time call activity logging to boost agent productivity and streamline interactions. Learn how to align these integrations with your business needs to optimize call handling, enable intelligent routing, and maximize the value of your contact center and CRM investments.
Technical Training Class
SEP 28 11:55 AM – 12:00 PM PT
TRAINING PASS REQUIRED
Revolutionizing customer experience with Webex AI Agent.
Training Class: Intermediate
In today's AI-driven landscape, enterprises are racing to harness transformative efficiencies. But what does AI mean for you, and why should it matter? This session explores Cisco's latest innovation in conversational AI: the Webex AI Agent. You'll gain insights into autonomous agent capabilities, comparing knowledge base-driven interactions with task-oriented slot fulfillment, and receive guidance on when to use autonomous agents versus scripted ones to maximize value.
This session will enable you to:
• Understand the capabilities and future-proofing potential of AI.
• Learn how the Webex AI Agent integrates with Webex Contact Center and Webex Connect to act as a force multiplier in your CX strategies.
• Explore real-world customer stories and use cases demonstrating the benefits of early adoption of Webex AI Agent.
This session is ideal for professionals looking to enhance their understanding of conversational AI and its strategic applications in customer experience. No prior experience with Webex Contact Center or Webex Connect is necessary, though familiarity with either voice or digital communication flows may enhance your understanding. Join us to discover how Webex AI Agent can help your enterprise stay ahead in the age of AI and deliver exceptional CX.
Technical Training Class
SEP 28 12:00 PM – 12:05 PM PT
TRAINING PASS REQUIRED
Addressing a complex threat landscape with Cisco cross-architecture solutions.
Training Class: Intermediate
In a world of growing threats and hybrid work, security and collaboration must be proactive, intelligent, and unified. This session explores how Cisco brings together XDR, AI Defense, Hypershield, Splunk, and Webex.
Learn how Cisco XDR and AI Defense protect users, apps, and data across collaboration environments. See how Splunk enhances visibility and enables automated responses streamlining operations and strengthening your organization’s security posture.
Join us to see how Cisco cross-archicture solutions simplify access, enhance observability, and defend collaboration at scale.
Technical Training Lab
SEP 28 12:05 PM – 12:10 PM PT
TRAINING PASS REQUIRED
Building Webex Contact Center connectors: From planning and configuration to avoiding pitfalls.
Training Class: Intermediate
Webex Contact Center connectors are crucial for extending contact center functionality and optimizing business operations by integrating with platforms such as Salesforce (CRM), ServiceNow (SNOW), and Dynamics 365.
In this session, you’ll learn about the architectural considerations for implementing connectors and best practices for configuration, along with how to avoid common pitfalls to ensure a successful integration by understanding the caveats and troubleshooting techniques.
Technical Training Lab
SEP 28 12:10 PM – 12:15 PM PT
TRAINING PASS REQUIRED
From zero to AI: Building your Webex AI Agent from scratch.
Training Lab: Foundation
Join us for an interactive lab session where you'll learn how to set up Webex AI Agent from scratch. This hands-on walkthrough will guide you through configuring AI-powered virtual agents to streamline customer interactions and enhance support experiences. We'll cover everything from initial setup and integration with Webex Contact Center to designing intelligent conversation flows. By the end of the session, you'll have a fully functional Webex AI Agent and a clear understanding of how to optimize its capabilities for your business needs. Whether you're a beginner or looking to refine your implementation, this lab will equip you with the essential skills to harness the power of AI in your customer engagement strategy.
Technical Training Lab
SEP 28 12:15 PM – 12:20 PM PT
TRAINING PASS REQUIRED
Driving digital to human engagement.
Training Lab: Intermediate
This lab will walk you through how to deliver exceptional experiences by leveraging AI to connect all customer engagement, from automated digital messaging to self-service and human interaction. It starts with proactive communication reaching out to customers via digital channels, then moves to self-service with the Webex AI Agent, and finally to configuring and escalating to a human agent, supported by Cisco AI Assistant. You'll learn how to build proactive digital-to-human engagement journeys, leveraging the new AI features in Webex Contact Center.
Technical Training Lab
SEP 28 12:20 PM – 12:25 PM PT
TRAINING PASS REQUIRED
Troubleshooting and observability with Webex, ThousandEyes, Splunk, and Meraki.
Training Lab: Intermediate
In today's hybrid work environment, IT administrators must quickly resolve issues reported by end users. This lab will guide attendees in configuring ThousandEyes endpoint agents to monitor and troubleshoot Webex services, including Calling, Meetings, and devices. Participants will learn to install enterprise agents, create tests from custom templates, and leverage Meraki's integration with Control Hub for enhanced network path analysis. The session also covers using Splunk for data ingestion from Control Hub and ThousandEyes to build insightful dashboards.
Designed for administrators managing Webex deployments, this lab focuses on implementation and configuration of ThousandEyes, Meraki, and Splunk use cases for assurance and observability.
Technical Training Lab
SEP 28 12:25 PM – 12:30 PM PT
TRAINING PASS REQUIRED
Webex security: Identity, compliance, and encryption.
Training Lab: Intermediate
Explore Webex security and learn the practical steps required to enable and manage security features and functions available with Webex deployments including:
• Identity, Authentication (AuthN), and Authorization (AuthZ): Enable user provisioning and directory synchronization, explore settings and licensing templates, enable multi-factor authentication, and configure single sign-on (SSO).
• Compliance: Investigate Webex data controls including data loss prevention (DLP), eDiscovery, anti-malware protection, and data retention with built-in capabilities and integrations to external compliance platforms.
• End-to-End (E2E) Encryption: Examine Webex end-to-end encrypted meetings, media watermarking, and compliance for meetings and calls.
Technical Training Lab
SEP 28 12:30 PM – 12:35 PM PT
TRAINING PASS REQUIRED
Best practices for creating smart spaces.
Training Lab: Intermediate
This hands-on lab will showcase best practices for creating smart spaces by integrating Cisco Spaces with Control Hub and Cisco devices, including the new desk booking capabilities.
Technical Training Lab
SEP 28 12:35 PM – 12:40 PM PT
TRAINING PASS REQUIRED
Exploring the possibilities of Webex APIs.
Training Lab: Intermediate
This hands-on lab aims to show participants the possibilities of Webex APIs and how they can be used for automation. We'll focus on real use cases to showcase how these APIs can be integrated into organizations.
This session will enable you to:
• Understand the key concepts and capabilities of Webex APIs.
• Integrate Webex APIs with bots and service apps to enable user communication and interaction.
• Explore practical examples of how Webex APIs can be applied.
• Discover how Webex APIs can be used for troubleshooting.
Attendees should have a basic understanding of Python and APIs.
Technical Training Lab
SEP 28 12:40 PM – 12:45 PM PT
TRAINING PASS REQUIRED
A deep-dive into Cisco devices xAPIs.
Training Lab: Foundation
The hands-on lab provides a comprehensive overview of Cisco device xAPIs. Participants will learn what they are, how to access them, how to use them to build a custom solution with the macro editor, and how to deploy the solution using various tools and the xAPI itself.
Technical Training Lab
SEP 28 12:45 PM – 12:50 PM PT
TRAINING PASS REQUIRED
Implementing AI and cloud-based services for your contact center.
Training Lab: Intermediate
This session focuses on the benefits of the new contact center AI and cloud services within Webex Contact Center Enterprise (CCE) for large enterprises looking to transition their contact centers to the cloud either in part or in full. This session is ideal for IT professionals or decision-makers involved in managing or planning to accelerate their business value with new contact center enterprise AI and cloud service offerings.
Technical Training Lab
SEP 28 12:50 PM – 12:55 PM PT
TRAINING PASS REQUIRED
Supercharge your Webex Webinars integrations with REST APIs.
Training Lab: Expert
Looking to customize your Webex Webinars workflows? Join us for a hands-on session designed specifically for developers who want to get the most out of the Webex REST API—whether you're just getting started or looking to enhance your existing integrations.
What you'll learn:
• How to get started with the Webex REST API, with a spotlight on Webinar features.
• Scheduling, editing, and deleting Webinar sessions via API.
• Troubleshooting common issues, reading error responses, and handling rate limits.
• Best practices for integrating with Webex efficiently.
• Real-world examples and code snippets to accelerate your development.
While some familiarity with JavaScript can be helpful, it's not required to participate.
Technical Training Lab
SEP 28 12:55 PM – 1:00 PM PT
TRAINING PASS REQUIRED
Smarter CX starts here: AI-powered experiences in Webex Contact Center.
Training Lab: Intermediate
In this hands-on lab, participants will explore how to bring AI to life in the contact center using Webex Contact Center’s powerful new capabilities. You will learn how to:
• Discover trends and automation opportunities: Analyze customer interactions to surface patterns, identify friction points, and uncover automation opportunities that drive service efficiency.
• Build smarter self-service with AI Agent: Use Webex AI Agent to craft intelligent, adaptive flows that respond in real time to customer behavior and intent.
• Unlock the power of Cisco AI Assistant in Webex Contact Center:Transform customer and agent experiences with Cisco AI Assistant—handling live inquiries, providing smart suggestions, delivering conversation summaries, and improving performance outcomes.
Technical Training Lab
SEP 28 1:00 PM – 1:05 PM PT
TRAINING PASS REQUIRED
How to improve customer interactions with video and AI.
Training Lab: Intermediate
Businesses in all verticals want to improve customer service which is why the ability to communicate with experts over video is growing in demand. But for customers, interacting with experts needs to be easy and offered on their digital channel of choice. Join us to explore Instant Connect video features and APIs, and learn how to integrate them into digital channels with Webex Connect (CPaaS) and Webex Contact Center.
You’ll leave this session understanding:
• How Webex Instant Connect provides WebRTC based video communications leveraging APIs, and its new AI features.
• How to build a Webex AI Agent.
• A real use case example on the orchestration power of Webex Connect, integrating not only with Instant Connect, but also with external systems like CRM.
Technical Training Lab
SEP 28 1:05 PM – 1:10 PM PT
TRAINING PASS REQUIRED
Transform user interactions: A real-world application of guest-to-guest capabilities.
Training Lab: Intermediate
Join us for an engaging lab session designed specifically for developers looking to transform user interactions within the Webex ecosystem. In this session, we will explore ways to leverage guest-to-guest (G2G) capabilities using SDK to enhance collaboration.
Participants will learn through a use case from PlanMyTrip, a small travel startup looking to grow its business. Such businesses can utilize G2G functionalities to offer assistance with air travel and personalized virtual tours. By enabling travelers to connect with experts and peers, these businesses can provide more interactive experiences, fostering trust and satisfaction.
Through hands-on activities, developers will gain insights into integrating these capabilities into an existing business to build seamless user experiences.
Technical Training Lab
SEP 28 1:10 PM – 1:15 PM PT
TRAINING PASS REQUIRED
Integrating Customer Journey Data Services for enhanced customer experiences.
Training Lab: Expert
This hands-on lab will help you elevate your customer engagement strategy by guiding you through the utilization of Customer Journey Data Services (CJDS) to enrich customer interactions within your voice and digital flows. Learn to manually inject events and adapt flow routing to enhance the customer experience with personalized service. Perfect for administrators and developers, this lab provides the practical skills needed to leverage CJDS in your contact center operations.
Technical Training Lab
SEP 28 1:15 PM – 1:20 PM PT
TRAINING PASS REQUIRED
Leveling up communication: A follow-along Webex Calling lab.
Training Lab: Foundation
This hands-on lab is designed to provide you with experience in cloud-based calling systems, namely Webex Calling. We’ll offer practical exercises such as configuring local gateways, feature use, and managing call routing through Webex Control Hub. You'll learn to handle calls efficiently, explore mid-call functions, and understand call flow management in a simulated environment. The lab aims to enhance skills in managing communication systems and optimizing telephony infrastructure for better organizational communication.
Technical Training Lab
SEP 28 1:20 PM – 1:25 PM PT
TRAINING PASS REQUIRED
Enhance customer experience with Webex Calling and Webex Calling Customer Assist.
Training Lab: Intermediate
Webex Calling and Webex Calling Customer Assist include a simple and powerful set of features which are bundled together to deliver queuing functionalities to enhance customer relationships. In this lab, you’ll configure queues and more to help agents engage with customers efficiently, running through a real-world use case. You’ll see the new agent and supervisor UI, supervisor analytics, and embedded advanced AI capabilities. You’ll also view and download historical analytics and monitor live queue stats for real-time visibility.
Technical Training Lab
SEP 28 1:25 PM – 1:30 PM PT
TRAINING PASS REQUIRED
Your practical guide to troubleshooting for Webex Contact Center.
Training Lab: Intermediate
Webex Contact Center is constantly evolving, with new features and enhancements being added regularly. This rapid pace of change can make it challenging to keep up and ensure optimal configurations, often leading to misconfiguration and failures in feature setups. To help navigate these complexities, join us for an immersive, instructor-led lab session where you'll gain the skills to effectively diagnose and resolve common issues within the Webex Contact Center environment—including agent desktop failures, digital task failures, and flow enhancements.
Technical Training Lab
SEP 28 1:30 PM – 1:35 PM PT
TRAINING PASS REQUIRED
Flow like a pro. Get hands-on with Webex Connect.
Training Lab: Foundation
In this 90-minute hands-on lab, participants will build real-world workflows using the Webex Connect flow builder. Through guided exercises, you'll create an appointment reminder flow, a marketing broadcast, and a call-to-action workflow triggered by a form or chatbot. Along the way, you'll learn how to automate customer interactions across SMS, RCS, and MMS using conditional logic, personalization, and APIs. Perfect for developers, engineers, and architects looking to explore the power of CPaaS and omnichannel communication.
Technical Training Lab
SEP 28 1:35 PM – 1:40 PM PT
TRAINING PASS REQUIRED
Decoding AI in Webex Contact Center: Best practices, pitfalls, and pro tips.
Training Lab: Foundation
Discover Webex Contact Center’s newest AI feature set and explore how AI Agent and AI Assistant functionalities work and can contribute to enhanced business efficiency.
This session stands out by offering an in-depth examination of the AI features, along with a detailed breakdown of the foundational building blocks required to configure AI Agent and AI Assistant features for cohesive operation in addressing specific business needs. Participants will gain valuable insights into best practices, essential troubleshooting techniques, and critical caveats to ensure the accurate and effective utilization of LLM engines and related AI features in achieving business objectives.
Technical Training Lab
SEP 28 1:40 PM – 1:45 PM PT
TRAINING PASS REQUIRED
Your ultimate deep dive into Webex Contact Center.
Training Lab: Foundation
This interactive session is designed for administrators seeking to enhance their contact center management skills and maximize the value of their Webex Contact Center investment.
Dive into the world of Webex Contact Center with a hands-on lab that meticulously guides you through the configuration and management of Webex Contact Center licenses, agent profiles, teams, and queue. The prework to successfully configure a working contact center.
Technical Training Lab
SEP 28 1:45 PM – 1:50 PM PT
TRAINING PASS REQUIRED
Cisco Contact Center + Splunk: How to get real-time data insights.
Training Lab: Intermediate
This session explores how organizations can integrate Cisco Contact Center Enterprise (CCE) with Splunk to gain powerful, real-time insights into their contact center operations.
By ingesting CCE data into Splunk, participants will learn how to detect anomalies, forecast demand, and analyze customer journeys using out-of-the-box and custom dashboards. The session will walk through practical use cases with visual examples, machine learning techniques, and actionable reporting strategies. Participants will leave with deployable ideas and configurations they can use immediately to improve operational efficiency, customer experience, and agent performance in their own environments.
Technical Training Lab
SEP 28 1:50 PM – 1:55 PM PT
TRAINING PASS REQUIRED
Architecting Webex Calling for your industry: A vertical-specific, persona-based lab.
Training Lab: Foundation
Join us for an immersive, hands-on lab where you’ll design Webex Calling multitenant solutions tailored to your industry—healthcare, retail, finance, corporate, or education.
Each participant will work in their chosen vertical, building communication workflows specific to real-world use cases. You’ll gain hands-on experience adding users, configuring PSTN connections, provisioning devices, and setting up features like auto attendants, call queues, and Redsky E911 integration.
You’ll also get the chance to explore new AI-powered Webex call summarization, transcription, and call recording. Leave with practical, deployable skills for your industry.
Technical Training Lab
SEP 28 1:55 PM – 2:00 PM PT
TRAINING PASS REQUIRED
Making zero downtime a reality with Webex Calling.
Training Lab: Foundation
Unlock the power of Webex Calling with a hands-on lab exploring local gateway and survivability gateway. In this session, you’ll build and configure a registration-based local gateway, enable hybrid calling between Webex Calling cloud and on-premises Cisco UCM, and deploy a survivability gateway. Learn how to co-reside both gateways and perform real-time troubleshooting and failover testing—gaining practical skills you can apply immediately in hybrid voice environments.
Technical Training Lab
SEP 28 2:00 PM – 2:05 PM PT
TRAINING PASS REQUIRED
Empowering agents with custom desktop experiences in Webex Contact Center.
Training Lab: Expert
In this session, you’ll explore how to empower agents by creating a custom desktop experience tailored to their specific needs by integrating functionality that is not natively available out of the box. You’ll be taking a use-case based approach, where requirements are distilled into data points and simple actions which are chained together to achieve your goals. While you’ll be writing code, the structure of the exercises will center on utilizing code snippets and tools in a plug-and-play method which is easily digestible and reusable.
Technical Training Lab
SEP 28 2:05 PM – 2:10 PM PT
TRAINING PASS REQUIRED
Learn how to troubleshoot RoomOS video devices on Control Hub.
Training Lab: Foundation
Prepare to transform your approach to device support and minimize downtime and on-site maintenance.
In this session, you’ll discover how to minimize on-site troubleshooting and enhance your remote video device management capabilities. This hands-on, foundational course will equip you with the skills to efficiently diagnose and resolve issues on RoomOS video devices using Webex's powerful troubleshooting tools. You'll work through realistic scenarios, gaining practical experience in identifying and resolving common RoomOS video device problems directly within Control Hub.
Technical Training Lab
SEP 28 2:10 PM – 2:15 PM PT
TRAINING PASS REQUIRED
Getting into the details of video kiosks.
Training Lab: Intermediate
Need to offer visitors check-in assistance or provide a video solution that connects your on-site customers to remote experts? Did you know this is possible with Cisco devices?
In this session, through a series of detailed API calls, you’ll programmatically personalize a RoomOS device into a video-enabled kiosk and provision Webex Calling to power the agent experience.
Technical Training Lab
SEP 28 2:15 PM – 2:20 PM PT
TRAINING PASS REQUIRED
Build with Cisco AI Assistant: A session for developers.
Training Lab: Foundation
Unlock the full developer potential with the Cisco AI Assistant, a tool that simplifies and accelerates integration and customization. Join us for a live demo showcasing how it enhances app development for Webex Suite and Webex Contact Center. Discover actionable insights and strategies to align Webex deployments with user workflows, boosting value and performance. The session will also explore the Cisco AI Assistant’s future roadmap, highlighting upcoming features to further empower your Webex projects.
Technical Training Lab
SEP 28 2:20 PM – 2:25 PM PT
TRAINING PASS REQUIRED
Transitioning from Cisco UCM to Webex Calling.
Training Lab: Intermediate
This lab will focus on actively using tools to assist with migrating configurations, users and devices from on-premises Cisco UCM to Webex Calling. This will include instruction around the steps and best practices on the migration process, strategy, and dialplan considerations. The tools used in this lab will include what is available with Control Hub, cloud-connected UC, and 3rd party tooling.
Technical Training Lab
SEP 28 2:25 PM – 2:30 PM PT
TRAINING PASS REQUIRED
Building with AI: Frameworks, tools, and innovation.
Training Lab: Intermediate
This hands-on lab goes beyond AI basics, diving into core concepts and practical tools for building real-world generative AI applications. Learn how transformers, embeddings, vector databases, Retrieval-Augmented Generation (RAG), and more work together to power modern AI. Using frameworks like LangChain, Hugging Face, Agents, you will build an AI-powered app integrated with Webex. Gain skills to work with large language models (LLMs) and deploy AI solutions confidently.
Technical Training Lab
SEP 28 2:30 PM – 2:35 PM PT
TRAINING PASS REQUIRED
A guide to calling interoperability with Microsoft Teams.
Training Lab: Intermediate
This hands-on lab will provide participants an opportunity to implement calling interoperability with Microsoft Teams by focusing on any two of the following scenarios:
Scenario 1: Microsoft Teams Phone Direct Routing to PSTN and Cisco UCM using Cisco Unified Border Element (CUBE)
Scenario 2: Cisco Call Integration for Microsoft Teams - for Webex Calling
Scenario 3: Cisco Call Integration with Microsoft Teams - for Cisco UCM Calling
A basic understanding of Cisco and Webex calling solutions is required to successfully complete this lab.
Technical Training Lab
SEP 28 2:35 PM – 2:40 PM PT
TRAINING PASS REQUIRED
From planning to configuration: A deep dive on Webex Contact Center connectors.
Training Lab: Intermediate
Webex Contact Center connectors are crucial for extending contact center functionality and optimizing business operations. Integrating with platforms such as Salesforce (CRM), ServiceNow (SNOW), and Dynamics 365 requires careful planning. This session offers architectural considerations for implementing these types of connectors. We’ll also discuss best practices for configuration and highlight essential caveats and troubleshooting techniques to help avoid common pitfalls and ensure successful integration.
Breakout
SEP 28 3:50 PM – 3:55 PM PT
CX + AI: Evolving beyond the status quo.
How Webex Customer Experience solutions can transform your business.
Artificial intelligence is no longer a futuristic concept – it’s the driving force behind transformative change in customer experience (CX). This session explores how AI empowers organizations to break free from the traditional paradigm of customer service and deliver the kind of total experience customers seek. Discover how Webex Customer Experience solutions empower companies to orchestrate anticipatory service alongside hyper-personalized, efficient, and emotionally attuned interactions across every touchpoint. By embracing AI that is meaningful to customers, productive for employees, and agile for operations, organizations can rise—and surpass—the expectations of today’s experience-driven marketplace. Now that’s evolving beyond the status quo!
Breakout
SEP 28 3:55 PM – 4:00 PM PT
How Webex will future-proof your CX investments.
Discover how businesses are reimagining CX with Webex.
Discover how Webex customers are future-proofing their CX strategies in this insightful panel discussion. Hear real-world stories of migrating from on-prem to cloud, using AI to elevate customer engagement, and incorporating proactive outreach into CX strategies. Featuring leaders across industries, this session will showcase how Webex Customer Experience solutions are empowering businesses to deliver seamless, intelligent customer experiences. Walk away with fresh perspectives, practical advice, and inspiration to tackle your own CX challenges with innovative solutions.
Breakout
SEP 28 4:00 PM – 4:05 PM PT
Winning with AI and humans coexisting in CX.
Learn how to strike the right blend of automation and AI to future-proof CX.
In the rapidly expanding AI landscape, organizations are faced with a plethora of options to enhance customer experience (CX). This session will reveal strategies for gradual AI adoption, focusing on areas that quickly maximize value for both customers and the business. Learn how Webex Customer Experience solutions enable organizations to strike the right blend of AI-powered service and AI-assisted service to deliver the best possible experience at every step in your customer’s’ journey.
Breakout
SEP 28 4:05 PM – 4:10 PM PT
The AI-first mindset: How to build an intelligent front door that leads to CX excellence.
Embrace proactive journeys + AI agents to create more engaging conversations.
What if you could resolve customer inquiries before they ever reach a human? Explore how leading brands are adopting an AI-first mindset to create an intelligent front door for customer engagement. By combining proactive communications and Webex AI Agents, businesses are addressing customer inquiries proactively, offering 24/7 self-service, and empowering customers to take action before human escalation is needed. This approach not only resolves issues faster but also frees up agents to focus on more complex, high-value interactions that require empathy and expertise. Learn real-world strategies for implementing proactive, contextually relevant engagement that improves customer satisfaction while optimizing your workforce.
Breakout
SEP 28 4:10 PM – 4:15 PM PT
AI and data: The dynamic duo to transform CX.
Reimagining customer experience with AI-powered journey insights.
To truly personalize customer experiences, you need more than just isolated insights—you need a connected view of the entire journey. This session explores how to create a holistic view of the customer journey from the start, using data, AI, and intelligent routing to shape meaningful, relevant interactions at every touchpoint.
Learn how Webex’s Customer Journey Data Services and CX portfolio work together to integrate journey data, analytics, and AI-driven decisioning into one unified layer of intelligence. Discover how leading organizations are leveraging this foundation to drive personalization at scale, improve customer outcomes, and influence key business decisions that fuel growth.
Breakout
SEP 28 4:15 PM – 4:20 PM PT
Modernizing your on-prem contact center.
A practical path to AI, digital channels, and the cloud.
While cloud-based contact centers offer agility and innovation, many enterprises still require the control, security, and reliability of on-premises solutions. Cisco understands that digital transformation isn’t one-size-fits-all. That’s why we offer a hybrid cloud approach -— blending modern capabilities like AI and digital channels with the infrastructure you already trust. In this session, learn how to modernize at your pace, preserve your investments, and leverage the best of the cloud to meet evolving customer expectations.
Breakout
SEP 28 4:20 PM – 4:25 PM PT
Building connected journeys for frictionless customer experience.
Learn how to power a connected CX strategy through interoperability and orchestration.
As customer expectations rise and digital behaviors evolve, scaling seamless communication workflows and AI-driven self-service is more critical than ever. However, the challenge lies in orchestrating real-time, context-aware interactions across systems and channels—not in a lack of vision. Join this session to explore how Webex Customer Experience Solutions empower leaders to unify data, automate workflows, and connect touchpoints, transforming fragmented interactions into smart, scalable, and outcome-driven customer journeys.
Breakout
SEP 28 4:25 PM – 4:30 PM PT
Unlock exceptional value and ROI with Webex AI Agent.
See how customers are leveraging dynamic AI interactions to drive quicker customer resolutions.
Great service shouldn’t mean long wait times or overworked teams. That’s where Webex AI Agent comes in— helping customers get what they need, faster, while freeing up human agents for more meaningful, higher touch interactions. In this session, hear directly from a customer as they share how AI-powered automation transformed their support experience and unlocked measurable ROI— without replacing what already works. Discover the art of the possible with dynamic AI, and walk away with practical ideas to unlock measurable ROI in your own organization.
Breakout
SEP 28 4:30 PM – 4:35 PM PT
Future-proofing workplaces: Vision, roadmap, and real-world transformations.
Our vision and roadmap for creating smarter offices.
Breakout
SEP 28 4:35 PM – 4:40 PM PT
Experience matters: A vision for employee productivity with AI-powered collaboration.
Discover how AI-powered solutions enhance workplaces and employee experiences.
How can organizations create workplaces that support modern work? In this session, senior leaders from Cisco will present their vision for the modern workplace and our product roadmap, showcasing how AI-powered tools and connected technologies enable smarter, more adaptable offices.
The session also features a real-world case study from a customer, who will share how they have reimagined their office spaces to improve employee experiences and productivity using Cisco’s solutions.
Breakout
SEP 28 4:40 PM – 4:45 PM PT
Frankenstein rooms, get back to the graveyard.
How to simplify their meeting room IT with AVoIP-connected workspaces.
Are your meeting rooms a patchwork of mismatched devices and outdated technology? In this session, you’ll learn how to transform your "Frankenstein rooms" into streamlined, IP-connected workspaces. By standardizing meeting room IT with Cisco’s integrated solutions, you can simplify management, reduce costs and complexity, and deliver a consistent experience for employees.
Discover how AV over IP video devices and peripherals enable smarter, more reliable meeting spaces that are easier to maintain and scale. Whether you're managing a handful of rooms or thousands, this session will provide actionable insights to help you take control of your meeting room technology.
Breakout
SEP 28 4:45 PM – 4:50 PM PT
Webex Suite: The versatile solution designed for any industry, and every workstyle.
An in-depth, real-world discussion.
How can organizations create flexible collaboration solutions that work across industries and workstyles? In this session, we’ll explore Webex Suite’s powerful tools for improving team productivity, simplifying workflows, and supporting modern work. From AI-powered enhancements to secure communication and scalable collaboration features, Webex is designed to meet the needs of any workplace. You’ll hear how customers have successfully leveraged Webex to tackle their unique challenges, improve employee engagement, and achieve measurable outcomes.
Breakout
SEP 28 4:50 PM – 4:55 PM PT
Webex Calling: AI-powered, mission-critical communication for any deployment.
What it takes to deliver smarter calling across the organization.
How can businesses deliver seamless, reliable communication across regions, platforms, and teams? This session explores how Webex Calling enables AI-powered, mission-critical communication for any deployment—cloud, on-premises, or hybrid.
Learn how features like AI receptionist, Webex Calling Customer Assist, AI Assistant in Calling and AI-driven noise removal improve call quality and increase efficiency. See how organizations can make a smooth migration to cloud Webex Calling including insights from a customer on how they simplified operations and scaled communication across regions.
Breakout
SEP 28 4:55 PM – 5:00 PM PT
Evaluating collaboration devices–an analyst perspective.
Discover key takeaways from industry experts.
Choosing the right collaboration devices can be challenging. In this session, industry analysts share insights and best practices for evaluating collaboration technologies. Learn what to look for in devices that meet the needs of modern, hybrid workplaces, from compatibility and scalability to user experience and support.
Breakout
SEP 28 5:00 PM – 5:05 PM PT
Personalizing the desk space for the moments that matter.
Learn how to use workplace insights to elevate the employee experience.
Which matters most at your desk: connection or productivity? In this session, explore how Cisco is redefining the personal desk experience to empower leaders and teams alike. Whether you need a stage to lead and build trust or are driving the most critical conversations to solve everyday challenges, your desk is the foundation for success. Learn how to transform personal desk spaces into hubs of productivity, creativity, and genuine connection. Walk away with actionable strategies to make every moment at your desk, a moment that matters.
Breakout
SEP 28 5:05 PM – 5:10 PM PT
Control Hub: The only dashboard you’ll need to manage it all.
Secure and seamless management of all your workflows, in one place.
How can organizations simplify the management of their collaboration tools and devices, while staying on top of usage and adoption trends? In this session, you’ll learn how Control Hub provides a single, secure dashboard to manage, monitor, and optimize workflows across both employee and customer experiences. Explore key features like Cisco AI Assistant, advanced analytics, proactive insights, and seamless integrations that improve operational efficiency and visibility. Learn strategies to create a more connected and effective ecosystem through smarter, centralized management.
Breakout
SEP 28 5:10 PM – 5:15 PM PT
Cisco and Microsoft: Enhancing productivity through powerful partnership.
See how to combine the power of both platforms.
How can organizations maximize productivity while using multiple collaboration platforms? In this session, hear how Cisco and Microsoft work together to create seamless workflows, enhance communication, and improve team efficiency. Learn about the latest Cisco devices and Webex Suite integrations for Microsoft Teams. Discover how this powerful partnership enables businesses to combine the best of both platforms for better outcomes.
Breakout
SEP 28 5:15 PM – 5:20 PM PT
Cloud, hybrid, or on-prem: Meeting you where you are across Webex and Cisco devices.
The choice is yours and we support it.
Supporting diverse work environments—whether cloud, hybrid, or on-prem—requires solutions that adapt to your organization’s unique needs. In this session, discover how Webex and Cisco devices come together to provide seamless and secure collaboration across any deployment model, enabling flexibility and productivity for every kind of workplace.
Gain actionable insights into managing mixed environments and delivering a consistent experience that is secure and compliant.
Breakout
SEP 28 5:20 PM – 5:25 PM PT
Webex Suite: Where engagement begins and distance ends.
How AI-powered tools like Vidcast, Slido, and whiteboarding drive connection at scale.
Driving meaningful engagement in today’s hybrid world requires tools that foster connection, collaboration, and creativity. In this session, explore how the Webex Suite’s AI-powered workflows—like Vidcast, Slido, and whiteboarding—help teams engage more effectively, whether they’re in the office or working remotely.
Discover how these tools enable asynchronous communication, interactive meetings, and real-time brainstorming to bring people together and drive connection at scale. Gain insights into how organizations are using Webex Suite to enhance team engagement and support dynamic, hybrid workflows.
Breakout
SEP 28 5:25 PM – 5:30 PM PT
Built-in, not bolted-on: How Cisco sets the bar for secure collaboration.
Why an integrated approach to security is essential for protecting your organization’s most sensitive communications.
Security is at the core of everything Cisco creates. In this session, explore how Cisco delivers industry-leading protection with security built directly into the Webex platform. Unlike other vendors that rely on add-on solutions, Cisco takes a holistic approach to safeguarding your organization—ensuring data privacy, encrypted communication, and device integrity at every level.
Partner
SEP 29 1:45 PM – 1:50 PM PT
Empowering partners: Webex vision and awards celebration.
Partner: Practice Sessions
Join this exclusive session designed for channel partners to connect with Cisco executives. Gain valuable insights into our vision, strategic priorities, and the latest portfolio updates. Celebrate with us as we honor outstanding partners through the prestigious Webex Partner Awards. Please note, this session has limited capacity and is exclusively available to channel partners.
Partner
SEP 29 2:40 PM – 2:45 PM PT
Art of the possible: Devices demo edition.
Partner: Technical Training Lab
Join us as we continue to explore the exciting capabilities of your Collaboration Sandboxes. In this session, we'll uncover creative ways to showcase the incredible features of Cisco devices to your customers. You'll learn how to effortlessly demonstrate the power of tools like the RoomOS Web Engine, including Web Widgets and Digital Signage. But that's not all -- we'll also dive into practical methods for deploying applications to these devices, ensuring you and your customers can make the most of them. And for those times when you don’t have a device nearby, we'll show you how to demo devices from remotely. It's all about making your sandbox experience as dynamic and impactful as possible. If you’d like to follow the process or bookmark sites along the way, please have your laptop ready and a sandbox configured. If you have a device configured in your sandbox, we’ll show you how to control it remotely so you can even configure it during the session.
Partner
SEP 29 2:45 PM – 2:50 PM PT
Beyond the features: Technical selling of Webex with the power of personas.
Partner: Technical Training Class
Tired of generic sales pitches? This session provides a practical, data-driven guide to persona-based selling for Webex collaboration solutions. We'll explore real-world examples of how to identify and profile key user personas, such as healthcare workers, retail employees, and educators. Learn how to leverage tools to extract meaningful customer data, enabling tailored discussions that resonate with your target audience, moving beyond a generic approach. Discover how to map these personas to specific Webex Calling, Messaging, and Meetings capabilities to create compelling solutions that address their unique challenges and drive business outcomes. Get ready to transform your sales conversations and close more deals!
Partner
SEP 29 2:50 PM – 2:55 PM PT
AVoIP: Enhancing enterprise visibility and innovation in AV design.
Partner: Technical Training Class
In a world where IT and AV are converging, the future of collaboration technology is network-native. By deploying Cisco AVoIP microphones and cameras directly on the network, organizations gain immediate access to Cisco's robust ecosystem of platforms for centralized management, intelligent monitoring, and powerful automation. In this session, discover how our plug-and-play AVoIP solutions not only deliver superior audio and video experiences, but also seamlessly integrate with your Cisco management platform providing unprecedented visibility and control at scale. Simplify your AV workflows, boost efficiency, and unlock the full potential of your Cisco investment.
Partner
SEP 29 2:55 PM – 3:00 PM PT
Unlocking value in the Webex Suite: Drive customer adoption and boost partner revenue.
Partner: Technical Training Class
Many customers are sitting on powerful, underused features in their existing Webex Suite. This session will equip partners with the knowledge to help customers activate and adopt core capabilities, such as Vidcast, Slido, Control Hub, and Webex AI. Learn how to position these features to simplify workflows, drive user adoption, engage in new ways, and demonstrate immediate ROI. By guiding customers to unlock more value—without additional spend—partners can deepen relationships, increase stickiness, and uncover new service and upsell opportunities.
Partner
SEP 29 3:00 PM – 3:05 PM PT
Expand your service offer with AI-powered customer assist for BroadWorks.
Partner: Technical Training Class
In today's customer-centric world, delivering exceptional service is no longer optional—it's a must. With Customer Assist for BroadWorks, Cisco is empowering BroadWorks Service Providers to provide a support solution that transforms customer interactions. Customer Assist empowers any employee to deliver outstanding customer assistance through a modern, AI-powered experience in the Webex app. Don't just talk-deliver unforgettable customer experiences. In this technical breakout session, we'll introduce you to the architecture and key components of Customer Assist for BroadWorks. Discover how to provision numbers, agents, and supervisors, and streamline call flows. We'll also showcase messaging features that enable seamless collaboration and explore the AI capabilities that will drive smarter, faster, and more personalized customer interactions.
Partner
SEP 29 3:05 PM – 3:10 PM PT
How AI Agents can redefine travel: Your virtual companion awaits!
Partner: Technical Training Lab
Buckle up and get ready to explore how AI is transforming the travel and hospitality industry! In this 90-minute interactive lab, you’ll step into the shoes of a travel tech innovator, leveraging Webex Contact Center and its AI capabilities to design the ultimate virtual travel assistant. Whether it’s helping customers book their dream vacations, recommending personalized itineraries, or answering questions about hotel amenities, this AI-powered agent is always ready to deliver first-class service. You’ll learn to configure, train, and deploy an AI agent capable of handling real-time customer interactions with ease and flair. This lab isn’t just technical—it’s also fun! From solving common traveler pain points (like “Where’s my confirmation email?”) to upselling premium perks, you’ll experience firsthand how AI can create seamless and memorable journeys for customers. Participants will receive access to a sandbox environment for hands-on activities, ensuring you leave with actionable insights and tools to implement AI-driven customer service solutions effectively. So, grab your laptop and your virtual boarding pass, and join us for this sandbox adventure. By the end of the session, you’ll have the skills to showcase the magic of AI-powered customer engagement—no passport or jet lag required!
Partner
SEP 29 3:10 PM – 3:15 PM PT
Breakfast Birds of a Feather (BoF): Customer Experience
Partner: Technical Training Class
Join Cisco Product Managers and Technical Marketing Engineers for an interactive discussion on Customer Experience. This informal session offers a chance to share insights, ask questions, and provide direct feedback on current and future CX innovations. Come connect, collaborate, and help shape the direction of our solutions.
Partner
SEP 29 3:15 PM – 3:20 PM PT
Breakfast Birds of a Feather (BoF): Employee Experience
Partner: Technical Training Class
Engage with Cisco Product Managers and Technical Marketing Engineers from the Devices and Collaboration teams in this open forum focused on Employee Experience. Share your insights, explore roadmap direction, and discuss how our integrated solutions are enhancing productivity, hybrid work, and seamless collaboration. Your feedback helps shape the future of our platform.
Partner
SEP 29 3:20 PM – 3:25 PM PT
Conquer the greenfield: Capturing new logos with Webex.
Partner: Practice Sessions
Unleash the power of aligned sales and marketing strategies to win new logos and drive net-new growth. In this session, we’ll explore bold, effective tactics to build pipeline from scratch, penetrate untapped markets, and convert prospects into first-time customers. Walk away with actionable strategies to accelerate customer acquisition and stand out in today’s competitive landscape.
Partner
SEP 29 3:25 PM – 3:30 PM PT
Level up: From programs to profit with Cisco 360.
Partner: Practice Sessions
Discover how to fully leverage Cisco's current partner programs to drive growth and success, while getting an exclusive preview of the game-changing Cisco 360 program launching in February. This session will equip you with strategies to maximize today's opportunities and prepare for the next evolution in partner enablement. Don't miss the chance to stay ahead and capitalize on what's coming next!
Partner
SEP 29 3:30 PM – 3:35 PM PT
Not your grandma’s contact center: Selling in the age of AI.
Partner: Practice Sessions
The playbook for selling contact centers has changed—AI is rewriting the rules and Cisco is leading the way. In this session, discover how to turn real-world customer use cases into high-impact opportunities that drive customer experience innovation and fuel pipeline growth. Learn how to position AI, not just as a feature but as a business-critical transformation engine that expands relationships, delivers measurable value, and gives you a distinct competitive edge in the fastest-growing TAM in the market.
Partner
SEP 29 3:35 PM – 3:40 PM PT
Winning the room with Cisco’s full stack.
Partner: Practice Sessions
Learn how to unlock Cisco’s full room strategy—from one-click meetings to “everything over Ethernet”—and create powerful customer value across collaboration, networking, and security. This session goes beyond Microsoft interop, showcasing how to “sell the room” as part of a broader cross-architecture play. Discover how to outpace the competition, not by replacing existing tools but by enhancing and simplifying hybrid work experiences in shared environments. Walk away with actionable ways to co-sell, differentiate, and grow your business in the evolving workplace.
Partner
SEP 29 3:40 PM – 3:45 PM PT
From renewal to revenue: Growing the base.
Partner: Practice Sessions
Drive predictable growth by mastering the renewal motion and turning every existing customer into your next expansion opportunity. In this session, you’ll learn how to protect your base, identify upsell and cross-sell triggers, and streamline the entire lifecycle using Cisco’s powerful tools and programs. From automation and trials to co-selling and technical resources, we’ll show you how to simplify the path from renewal to revenue. Walk away with practical strategies to reduce churn, increase wallet share, and grow faster with less friction.
Stay tuned! More session info is coming soon.
