Agenda

Explore an agenda that’s jam-packed with expert insights, real-world stories, and learning opportunities—from breakout sessions and roundtables to technical training courses and hands-on labs.

*Agenda dates and times are now available in the WebexOne Event App. Register and download the app to build your agenda.

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Keynote
Day 1 Opening Keynote
Experiences Amplified: Elevating human connection with AI for better employee and customer experiences

AI is shaping our collective future in novel ways. It is one of the most robust tools transforming industries and tackling some of the biggest organizational challenges, influencing how people work, shaping customer interactions, and improving how people connect.

 

Across all these interactions, experience matters more than ever, and AI plays a critical role in reshaping the future of customer and employee experience.

 

Hear from Cisco leaders Jeetu Patel, Anurag Dhingra, and Ted Kezios on how we’re future-proofing workplaces, ensuring AI-readiness and digital resilience are built-in, and transforming the workplace from a physical place to a set of connected touchpoints that effortlessly work together to amplify human experiences and connections. The future-proof workplace is a place where the experience truly matters.

 

We will explore new frontiers of technology through a series of discussions with thought leaders across technology, media, and design. First, we are thrilled to welcome Mike Rockwell, Apple VP of the Vision Products Group, to discuss the emergence of spatial computing. Then, Jeetu Patel will be joined by Alexandr Wang, Founder and CEO of Scale.ai, to examine the future of the AI technology landscape. Finally, award-winning journalist Fareed Zakaria will join us for an engaging fireside chat on global policy and how AI is revolutionizing the global landscape.

Speakers
Cisco
Jeetu Patel
EVP and Chief Product Officer, Cisco

Jeetu Patel is Cisco’s Executive Vice President and Chief Product Officer. He is focused on bringing the power of the Cisco portfolio together to connect and protect every aspect of customers’ businesses in the AI era. 

Jeetu joined Cisco in 2020 as the Executive Vice President and General Manager of Security and Collaboration where he reinvigorated organic innovation, championed key inorganic investments, and drove simplification across these multibillion-dollar portfolios with a fanatical focus on design and user experience positioning them for success and growth. 

He has 20+ years of senior leadership experience driving product design, development, innovation, and business growth.

Cisco
Anurag Dhingra
SVP & GM, Cisco Collaboration, Cisco

Anurag Dhingra is the Senior Vice President and General Manager of Cisco Collaboration. This multi-billion-dollar business boasts the award-winning Webex product portfolio, including Cisco Collaboration Devices, the Webex Suite, and the Webex Contact Center. Anurag leads one of the largest teams working on AI at Cisco and has played a pivotal role in shaping the AI strategy.

Anurag is dedicated to delivering exceptional collaboration experiences for employees and customers in our increasingly digital and AI-driven world. His team has delivered thousands of innovations across the Webex portfolio and is helping to future-proof the work experience and how people connect.

In his tenure with Cisco, Anurag has held several leadership roles in Collaboration, including Chief Technology and Product Officer where he led the entire software business for Cisco Collaboration. He was also Vice President and Head of Engineering for Webex Meetings where he was responsible for delivering applications and services to power online meetings for millions of users worldwide.

With over 20 years of experience in Communications, Collaboration, and SaaS industry, Anurag is accomplished at building high performance global teams and creating innovative, market leading products. Anurag takes pride in being a customer-focused leader, with a proven track record of strategic thinking and executing with a strong culture of innovation.

Passionate about applying Technology for Good, Anurag serves on Cisco's Human Rights Advisory Council and started Cisco's Responsible AI initiative as founding executive sponsor. 

He holds a bachelor’s degree in Electronics & Communications Engineering from National Institute of Technology, Kurukshetra, India.

Cisco
Aruna Ravichandran
SVP and Chief Marketing & Customer Officer, Webex by Cisco, Cisco

Aruna Ravichandran is the Senior Vice President and Chief Marketing & Customer Officer at Webex by Cisco, with 20+ years of experience leading global teams through workforce and technology transformations. With a passion for innovation, Aruna thrives in an ever-changing technology landscape. Her expertise in SaaS marketing, a visionary perspective of branding, and exceptional skill in data storytelling set her apart as a change agent in the industry, driving brand awareness and revenue growth. She also fiercely advocates for empowering women to embrace and pursue STEM careers.

Through her work at Webex and on various boards and committees, she actively seeks to make the field more accessible and enticing to women everywhere. Aruna holds an MBA and an MS in Computer Engineering from Santa Clara University, a BS in Computer Science from Bangalore Institute of Technology (BIT), and graduated from the esteemed CMO Leadership program at Kellogg Business School in 2019. Aruna also serves on the board at Cal Polytechnic San Luis Obispo, Fast Company, Forbes Technology Council, and Vox Media.

Fareed Zakaria
Host of Fareed Zakaria GPS on CNN, The Washington Post columnist, and bestselling author.

Fareed Zakaria is the host of Fareed Zakaria GPS on CNN, a columnist for The Washington Post, and a bestselling author. Fareed Zakaria GPS is a weekly international and domestic affairs program that airs around the world on CNN and has won the prestigious Peabody Award. Zakaria is the author of five highly-regarded New York Times bestselling books, including his most recent, Age of Revolutions. Zakaria was named a “Top 10 Global Thinker of the Last 10 Years” by Foreign Policy magazine in 2019, and Esquire called him “the most influential foreign policy adviser of his generation.

Cisco
Ted Kezios
SVP, People & Communities, Cisco, Cisco

Ted Kezios is the Senior Vice President of People Care, part of Cisco's People & Communications organization. Leading across global Compensation, Benefits, Employee Relations, and People Experience, Ted steers the development and delivery of world-class solutions that support the essential life needs of Cisco's 84,000 employees in almost 100 countries.

As the senior executive of People Care, Ted cultivates Cisco's inclusive culture and works to better the lives of its people. He and his team help each person thrive and enable teams to excel by ensuring fair pay, fostering their well-being, and providing a holistic employee experience.

In addition to leading global people functions, Ted is the executive sponsor of several major healthcare customers-UnitedHealthcare, Stanford, and Humana. He also harnesses the power of Cisco's people for good as a major sponsor of the Covenant House youth homelessness movement in Atlanta.

Before joining Cisco in 2000, Ted held sales, service, and financial management roles within large healthcare and financial service companies.

He earned his Master of Business Administration in Finance from Santa Clara University and his Bachelor of Science in Accounting from Indiana University.  Ted, his wife, and their two children live in Atlanta, Georgia, where he enjoys cooking and a variety of fitness activities.

Apple
Mike Rockwell
Vice President of the Vision Products Group, Apple

Mike Rockwell is Vice President of the Vision Products Group at Apple where he oversees the work on Apple’s AR technologies. Throughout his tenure at Apple, Mike has driven the growth of augmented reality experiences on iOS and iPadOS, the biggest AR platforms in the world, and the introduction of Apple Vision Pro, Apple’s first spatial computer. Under Mike’s leadership, he drove the tight integration of hardware and software to deliver Apple Vision Pro, the most advanced personal electronics device ever with over 5,000 patents aimed at bringing the next era of computing to the world.

Alexandr Wang
Founder and CEO of Scale AI

Alexandr Wang joins Jeetu Patel for a fireside chat on AI during the WebexOne Opening Keynote.

Keynote
Keynote
Day 2 Opening Keynote
Employee and Customer Experience in Action

Incredible experiences aren’t grandiose. The small, simple moments come together to make experiences incredible—giving users time back in their day, eliminating fatigue from meetings, and turning big ideas into amazing action plans. Only Webex can connect these experiences across the entire workplace, with cloud transformation success, a unified AI Assistant, and the power of One Cisco across networking, collaboration, and security.

 

Cisco Collaboration Devices leader Snorre Kjesbu will take the stage to share that technology is the foundation upon which the future workplace must be built and how Cisco is uniquely positioned to help customers realize this vision with a unified AI fabric and a full front-end to back-end experience that brings together meetings, calling, contact center, apps, and devices. Snorre will be joined on stage by Hasmukh Ranjan, CIO of AMD, Nikki Parsons, VP of Akamai, Eric Reed, CTO of Cigna Healthcare, and Matt Messick, CIO of the Dallas Cowboys for a riveting discussion on AI and the future of employee experience.

 

Next, Webex Customer Experience Solutions leaders Jay Patel and Vinod Muthukrishnan will take us on a journey to address core challenges contact center leaders are facing today: transforming self-service to be more than a knowledge bot, equipping agents to focus on more complex issues, and bringing together diverse channels and complex fulfillment systems in an orchestrated journey. They will share new findings from our Customer Experience AI maturity model, and take a deep dive into practical use cases and hands-on demos. Jay will be joined on stage by our partner, Matt Yanchyshyn, VP, Marketplace & Partner Services, AWS, and Webex customers Doss Tychius, CIO of the AIDS Healthcare Foundation, and Raj Patel, VP of Digital Patient Experience, Mass General Brigham, for discussions into how we’re advancing Webex Contact Center and the value our customers are seeing.

Speakers
Cisco
Aruna Ravichandran
SVP and Chief Marketing & Customer Officer, Webex by Cisco, Cisco

Aruna Ravichandran is the Senior Vice President and Chief Marketing & Customer Officer at Webex by Cisco, with 20+ years of experience leading global teams through workforce and technology transformations. With a passion for innovation, Aruna thrives in an ever-changing technology landscape. Her expertise in SaaS marketing, a visionary perspective of branding, and exceptional skill in data storytelling set her apart as a change agent in the industry, driving brand awareness and revenue growth. She also fiercely advocates for empowering women to embrace and pursue STEM careers.

Through her work at Webex and on various boards and committees, she actively seeks to make the field more accessible and enticing to women everywhere. Aruna holds an MBA and an MS in Computer Engineering from Santa Clara University, a BS in Computer Science from Bangalore Institute of Technology (BIT), and graduated from the esteemed CMO Leadership program at Kellogg Business School in 2019. Aruna also serves on the board at Cal Polytechnic San Luis Obispo, Fast Company, Forbes Technology Council, and Vox Media.

Cisco
Snorre Kjesbu
SVP & GM, Cisco Collaboration Devices, Cisco

Snorre Kjesbu is Senior Vice President & General Manager of Collaboration Devices at Cisco. He is a global citizen leading a worldwide organization responsible for the collaboration devices business ranging from IP phones to immersive video systems. Snorre’s passion for design with over 20 years of engineering experience are at the core of his belief in always providing authentic user experiences.

Prior to his return to Cisco, Snorre was Executive VP of Design, Creation and Fulfillment at BANG & OLUFSEN in Copenhagen. His résumé also includes SVP at Tandberg and being responsible for R&D on wireless communication at ABB. He and his team at ABB were awarded the Wall Street Journal Innovation award for their work on wireless sensors in 2002. 

Snorre holds a Master of Science from the University of Bristol and has been a guest lecturer at the Stanford Network Research Center in Stanford University. He has obtained more than 20 patents in the areas of communications and video conferencing and is on the board of directors for several IT companies. When not working, Snorre can likely be seen on a pair of skis – whether on snow or water.

AMD
Hasmukh Ranjan
Senior Vice President and CIO, AMD

Hasmukh Ranjan is Senior Vice President and Chief Information Officer at AMD, leading the IT and Indirect Procurement teams. AMD IT’s primary goals include process simplification to achieve operational excellence for IT operations, providing elastic computing to our engineers through grid efficiency and cloud expansion, and assessing the impact of innovative AI investments and adoption. He has extensive experience managing global IT operations and previously has worked at Xilinx and Synopsys. Ranjan has over 20+ years of experience as an IT leader and holds a Bachelor of Engineering degree, a Master of Computer Science, and a Master of Business Administration.

Akamai Technologies
Nikki Parsons
VP IT Engineering , Akamai Technologies
Nikki Parsons boasts a remarkable career spanning over 20 years in the information technology sector, with a specialized focus on infrastructure. Currently holding the position of Vice President of IT Engineering at Akamai Technologies, Nikki oversees the Network, Unified Communications, Messaging, and Service Delivery teams. Having joined Akamai in 2014, Nikki embarked on a mission to redesign and modernize the enterprise's unified communications and collaboration platforms. Her strategic efforts laid a robust pre-pandemic foundation, facilitating a seamless transition to a fully remote and highly productive workforce within a matter of days. Over the ensuing years, Nikki has spearheaded the reimagination of IT's service delivery, fostering a frictionless hybrid experience that concurrently propels employee productivity. In recognition of her outstanding contributions, Nikki was honored as the inaugural IT Winner of Akamai's most prestigious award, the Danny Lewin Award, in 2021. Beyond her professional endeavors, Nikki is deeply committed to cultivating a workplace culture characterized by trust, transparency, and professional independence. Her dedication to fostering inclusivity is evident in her recent appointment as the Chair of Akamai’s Enterprise Women’s Network. During her leisure time, Nikki indulges in outdoor activities, such as hiking and running, and maintains a commitment to physical fitness through strength training and participation in Orangetheory Fitness. Notably, throughout her tenure in the Bay Area, she has accomplished the impressive feat of completing seven marathons.
Cigna
Eric Reed
Senior Vice President and CTO, Cigna

Eric Reed is the Senior Vice President and CTO of EverNorth Health Services, a division of The Cigna Group.  In this position Eric is responsible for all infrastructure services, including private and public cloud, for The Cigna Group.  Eric also has responsibility for Global Procurement and Third Party Management (GPTPM) and Contact Center Technology for The Cigna Group.

Dallas Cowboys
Matt Messick
Chief Information Officer, Dallas Cowboys

Matt Messick is the Chief Information Officer for the Dallas Cowboys. In his role, Matt leads the team responsible for the technical operations of AT&T Stadium, Dallas Cowboys Headquarters at The Star and all Jones Family related entities. Matt oversees a team of IT professionals dedicated to maintaining the Cowboys reputation as the leading franchise in professional sports.

Cisco
Jay Patel
SVP & GM, Webex Customer Experience Solutions, Cisco

Jay is the SVP & GM of Cisco's Webex Customer Experience Solutions business and joined Cisco when IMImobile PLC was acquired in 2021. He helped start IMImobile and as CEO led it to a successful IPO on the London Stock Exchange in 2014 and then to its acquisition by Cisco. Today he is working on creating technologies that help clients deliver the world's best customer experiences.

Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the Boards of private and public companies and has led several investments and exits.

Prior to IMImobile Jay co-founded Spark Ventures plc, an early-stage venture capital firm, and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics and social justice.

Cisco
Vinod Muthukrishnan
VP & Chief Operating Officer, Webex Customer Experience Solutions, Cisco

Vinod is the VP & COO for the Webex Customer Experience Business Unit overseeing all Go-To-Market, Customer and Business Operations. In this role, Vinod works with the Cisco field, partners and customers to bring world class innovation from the Business Unit to the world. Vinod’s true passion lies in the joy of creation. Building beautiful products that solve real customer pain and are delivered with a frictionless and delightful customer experience are top of that list.

Vinod spent the last 3 years in Enterprise AI at Uniphore, a Cisco Investments Portfolio Company, where he built a stealth product that allows Citizen Developers to build AI and automation products from scratch. This gave Vinod a practitioner’s view of how Gen AI has radically shifted AI adoption at enterprises globally. Vinod was also the co-founder and CEO of CloudCherry, a world-class customer experience platform which helped business across the globe track, measure, analyze and improve their customer journeys with predictive analytics. CloudCherry was acquired by Cisco in 2019.

Vinod lives in the San Francisco Bay Area with his family and a very vocal Husky. When not dreaming of customer experience, he is often consumed by thoughts of how to score more runs in his local amateur cricket league.

Amazon Web Services (AWS)
Matt Yanchyshyn
VP, Marketplace + Partner Services | AWS, Amazon Web Services (AWS)

Matt Yanchyshyn is the VP for AWS Marketplace & Partner Services. He has worked in the digital media and technology industry for over 25 years, and joined Amazon Web Services (AWS) in 2012 when cloud computing was just a glimmer in most CIOs' eyes. Matt has led multiple AWS service teams and technical sales organizations, including AWS Control Tower, AWS Service Catalog, AWS Well-Architected, and now all engineering for AWS' partner organization. Before joining AWS, Matt spent a decade at the Associated Press, where he built field offices all over the world and led modernization efforts for the AP's digital media distribution systems. Matt holds multiple AWS patents, is an Amazon Bar Raiser with >650 interviews, and has had the privilege of leading great teams who have launched dozens of new AWS programs, features, and products.

Mass General Brigham
Rajesh Patel
VP of Digital Patient Experience, Mass General Brigham

Rajesh Patel, MD, MPH, MA is Vice President of Digital Patient Experience at Mass General Brigham. Dr. Patel began his career as a software developer, focusing on filesystems for enterprise storage systems and networking protocols for web caching products. Over a decade ago he transitioned into medicine, completing his Internal Medicine Residency and serving as Chief Medical Resident at the University of Michigan. Following his residencies, Dr. Patel relocated to Boston to practice Addiction Medicine at Brigham and Women’s Hospital and Hospital Medicine at Beth Israel Deaconess Medical Center (now Beth Israel Lahey Health). He went on to hold leadership roles, including Chief Medical Information Officer at Brigham and Women’s Hospital and Deputy Chief Health Information Officer / Assistant Vice President at Beth Israel Lahey Health. In addition to his current position in Digital at Mass General Brigham, Dr. Patel also practices Hospital Medicine at Brigham and Women’s Hospital and is an Instructor of Medicine at Harvard Medical School.

AIDS Healthcare Foundation
Doss Tychicus
CIO, AIDS Healthcare Foundation
Doss Tychicus is an experienced IT leader with over 30 years in the field, overseeing impactful projects such as the consolidation of multiple EMR systems. Passionate about innovation, he has implemented various technologies like cloud solutions and virtual chat to support his organization’s mission. He enjoys exploring new technologies and global cuisine.
Keynote
Keynote
Day 2 Closing Keynote
Celebration and Inspiration: Webex Customer Awards and Fireside Chat with Trevor Noah

In the opening segment of our closing keynote session, we’ll be doing what we love most: celebrating our customers! Aruna Ravichandran will host the Webex Customer Awards Ceremony, where we’ll recognize how each unique organization has transformed Employee and Customer Experience using Webex software and Cisco Devices. With over 180 award entries across 14 categories, it delights us to roll out the red carpet to honor our customers in this Oscar-style awards ceremony and give them the recognition they deserve. Come celebrate our finalists and find out who won!

 

Then, we take a final look at this pivotal moment in our collective history as we’re joined by Trevor Noah, comedian, best-selling author, and former host of “The Daily Show.”

 

In this fireside chat hosted by Anurag Dhingra, Noah will unpack AI against the backdrop of urgent global issues, discussing how experts use AI to address these issues and its effect on public safety, health, education, and more. Noah breaks down complex issues to surface actionable solutions and explores how AI will have a lasting impact on communities around the world.

Speakers
Cisco
Aruna Ravichandran
SVP and Chief Marketing & Customer Officer, Webex by Cisco, Cisco

Aruna Ravichandran is the Senior Vice President and Chief Marketing & Customer Officer at Webex by Cisco, with 20+ years of experience leading global teams through workforce and technology transformations. With a passion for innovation, Aruna thrives in an ever-changing technology landscape. Her expertise in SaaS marketing, a visionary perspective of branding, and exceptional skill in data storytelling set her apart as a change agent in the industry, driving brand awareness and revenue growth. She also fiercely advocates for empowering women to embrace and pursue STEM careers.

Through her work at Webex and on various boards and committees, she actively seeks to make the field more accessible and enticing to women everywhere. Aruna holds an MBA and an MS in Computer Engineering from Santa Clara University, a BS in Computer Science from Bangalore Institute of Technology (BIT), and graduated from the esteemed CMO Leadership program at Kellogg Business School in 2019. Aruna also serves on the board at Cal Polytechnic San Luis Obispo, Fast Company, Forbes Technology Council, and Vox Media.

Cisco
Anurag Dhingra
SVP & GM, Cisco Collaboration, Cisco

Anurag Dhingra is the Senior Vice President and General Manager of Cisco Collaboration. This multi-billion-dollar business boasts the award-winning Webex product portfolio, including Cisco Collaboration Devices, the Webex Suite, and the Webex Contact Center. Anurag leads one of the largest teams working on AI at Cisco and has played a pivotal role in shaping the AI strategy.

Anurag is dedicated to delivering exceptional collaboration experiences for employees and customers in our increasingly digital and AI-driven world. His team has delivered thousands of innovations across the Webex portfolio and is helping to future-proof the work experience and how people connect.

In his tenure with Cisco, Anurag has held several leadership roles in Collaboration, including Chief Technology and Product Officer where he led the entire software business for Cisco Collaboration. He was also Vice President and Head of Engineering for Webex Meetings where he was responsible for delivering applications and services to power online meetings for millions of users worldwide.

With over 20 years of experience in Communications, Collaboration, and SaaS industry, Anurag is accomplished at building high performance global teams and creating innovative, market leading products. Anurag takes pride in being a customer-focused leader, with a proven track record of strategic thinking and executing with a strong culture of innovation.

Passionate about applying Technology for Good, Anurag serves on Cisco's Human Rights Advisory Council and started Cisco's Responsible AI initiative as founding executive sponsor. 

He holds a bachelor’s degree in Electronics & Communications Engineering from National Institute of Technology, Kurukshetra, India.

Trevor Noah
Comedian, Bestselling Author; Former Host of "The Daily Show”.

Trevor Noah is one of the most successful comedians in the world and was the host of the Emmy® Award-winning “The Daily Show” on Comedy Central for seven years. Under Trevor, “The Daily Show with Trevor Noah” broke free from the restraints of a 30-minute linear show, producing engaging social content, award-winning digital series, podcasts and more for its global audience. In January of 2024, “The Daily Show with Trevor Noah” won an Emmy for “Outstanding Talk Series.” Trevor has also notably served as the Grammy Awards host for four years in a row, with the 2024 show bringing in 16.9 million viewers, a 34% increase from last year’s show.

Trevor currently hosts a Spotify original weekly podcast titled What Now? With Trevor Noah. In this new podcast, listeners get a chance to hear Trevor like never before. Trevor is joined each episode by celebrities, thought leaders, athletes, and friends to chat about the contemporary topics on everyone’s minds. He brings the kinds of conversations that happen behind the scenes to light - full of radical candor, authentic back-and-forths, and honest reactions, with Trevor bringing to bear his classic, effortlessly playful and equally probing style.

Trevor is the author of the #1 New York Times bestseller “Born a Crime: Stories from a South African Childhood” and its young readers adaptation, released in 2019, titled “It’s Trevor Noah: Born a Crime: Stories from a South African Childhood,” which also debuted as a New York Times bestseller. The Audible edition of “Born a Crime,” performed by Trevor, remains one of the top-selling, highest-rated, and most-commented-on Audible performances of all time. To date, “Born a Crime” has sold over 3 million copies across all formats.

Following the extraordinary success of “Born a Crime,” Trevor’s new book titled “Into the Uncut Grass” is scheduled for release on October 8th, 2024. It is a gorgeously illustrated and moving modern fable for readers of all ages about forgiveness, acceptance, and the secret to solidarity.

Trevor's success has also spanned to sold out stand-up comedy shows across 5 continents. His current “Off The Record” World Tour stopped in 28 cities across the US before heading to international destinations, and a set from “Off the Record” became available as his fourth Netflix stand-up special titled Where Was I in 2023. Where Was I has recently scored two 2024 Emmy nominations for ‘Outstanding Variety Special (Pre-Recorded) and ‘Outstanding Directing for a Variety Special’ as well as Golden Globe and Critic’s Choice Association nominations, sold out Los Angeles’ Hollywood Bowl, enjoyed a 10-consecutive-show run at the Beacon Theatre, sold out three O2 shows (50K tickets total) in London, and set a record for the most tickets sold by a non-German comedian in history in Berlin.

Trevor has written, produced, and starred in 12 comedy specials total, including Grammy and Emmy-nominated “I Wish You Would” for Netflix, which premiered globally in November 2022. True to form, Trevor hilariously shares revelations about learning to speak German, modern communication, and his love for curry. His previous special for Netflix, “Trevor Noah: Son of Patricia” received a NAACP Image Award for “Outstanding Variety Show,” as well as a Grammy Award nomination for “Best Comedy Album”.

Trevor also moved from in front of the camera to a behind-the-scenes turn as executive producer with his production company, Day Zero Productions (DZP). The Emmy-nominated company, a joint venture between Paramount Global and Trevor, develops and produces entertaining and impactful content for a global audience. Current film projects include an adaptation of Noah’s best-selling and award-winning autobiography “Born A Crime,” a biopic centered on 8-year-old Nigerian chess champion Tanitoluwa Adewumi, and a reimagining of the classic Paramount feature President’s Analyst. On the television side, Day Zero is producing several scripted and unscripted series including Amazon Prime Video’s first South African original, “LOL: Last One Laughing.” The six-part unscripted comedy series produced and hosted by Trevor pits 10 famous South African comedians and entertainers against one another to see who can keep a straight face while simultaneously trying to make their opponents laugh – and lose. DZP also produced Emmy Award-winning The World According to Football for Showtime, The Turning Point series for MSNBC/Peacock, two Kid of the Year TV specials for Nickelodeon, and the HBOMax/Discovery+ special For All Humankind. DZP’s gaming arm recently created JokeNite, the first ever stand-up comedy club in the game Fortnite, along with Epic Games.

In 2018, Trevor launched the Trevor Noah Foundation to improve equitable access to quality education for underserved youth in South Africa. Trevor’s vision is a world where education enables youth to dream, see and build the impossible.

Keynote
Training Experience
TRAINING PASS REQUIRED
AI Masterclass: Navigating the Future with Responsible AI and Hybrid Work

Back by popular demand and updated with new content, our AI Masterclass explores the multifaceted world of AI and its business implications. The program begins with a review of the core concepts of the technology and its trajectory. We connect the technology to economic and business transformation, separating hype from reality, and examine the potential for productivity gains and success strategies for deploying AI in practical applications at scale. Topics include when to keep humans in the loop and practical examples of track KPIs. We will also discuss risks and pitfalls, as well as key ethical legal issues to help ensure fairness and transparency.

 

This session explains the task-based approach to understanding opportunities for AI that have genuine business value and how to create a roadmap for implementation. Come get a comprehensive understanding of AI's impact on business performance and discover the evolution of AI in Cisco Collaboration products and future directions.

 

Featuring Erik Brynjolfsson, the foremost authority on Generative AI and the Future of Work, and Professor at the Stanford Institute for Human-Centered AI (HAI).

Speakers
Erik Brynjolfsson
Professor at the Stanford Institute for Human-Centered AI (HAI).

Prof. Erik Brynjolfsson is a Professor at Stanford and the Director of the Stanford Digital Economy Lab at the Institute for Human-Centered AI (HAI). He is also a Research Associate at the National Bureau of Economic Research (NBER) and holds appointments at the Stanford Institute for Economic Policy Research (SIEPR), the Stanford Graduate School of Business and the Stanford Department of Economics. Prof. Brynjolfsson is one of the most widely-cited researchers studying the digital economy and co-author of five books including The Second Machine Age.

Cisco
Chris Rowen
VP, Engineering, Cisco

Chris Rowen is a Silicon Valley entrepreneur and technologist known for his groundbreaking work developing RISC microprocessors, domain-specific architectures, and deep learning-based software.

As VP of Engineering, Collaboration AI, Chris leads an engineering and product team focused on building smarter, clearer, and more seamless speech, audio, visual, and relationship intelligence experiences.

Before joining Cisco, Chris was the cofounder and CEO of speech science technology company BabbleLabs, which was acquired by Cisco in 2020. Prior to that, he founded the processor licensing company Tensilica, and led it as CEO before it was sold to Cadence in 2013.

Chris holds more than 40 U.S. and international patents, an MSEE and PhD in electrical engineering from Stanford, and a BA in physics from Harvard. He was recognized in 2015 as an IEEE Fellow for his work in microprocessor architecture.

Cisco
Keith Griffin
Cisco Fellow VP, Cisco

Keith Griffin joined Cisco’s Collaboration Technology Group in 2007 and is a Distinguished Engineer at Cisco focused on AI and Machine Learning in the office of CTO. He works on features that include Webex Assistant, Noise Removal, Relationship Intelligence, Facial recognition, Meeting Transcription and more. Keith works with customers, partners and analysts to ensure that technology direction is aligned with market needs. He leads Cisco’s Collaboration IP, Patent and Research strategy and has been Cisco’s top inventor for collaboration technology for over ten years. Keith holds a PhD from the University of Limerick in Ireland related to the use of Representational State Transfer (REST) programmable interface design for real time communication in web browsers. His major in computer engineering at university was virtual reality in manufacturing environments.

Cisco
Savita Kini
Director Product Management, Collab AI, Cisco

Savita Kini is a global product and business executive with a passion for driving new innovation, new business initiatives and operational excellence in global product teams. She currently leads new technology initiatives at the intersection of artificial intelligence, speech science, computer vision and embedded systems in Cisco Webex. Prior to this role, she led Product for BabbleLabs, a speech AI startup, acquired by Cisco in 2020. She also led engineering, product management, marketing and sales operations at Cisco, Brocade and at startups in India and US. Savita holds an MBA from Cornell University, an MS in Computer Engineering from Texas A&M University and a BS in Electrical Engineering from University of Mumbai.

Cisco
Damien McCoy
Senior Director of Growth & Adoption at Webex, Cisco

Damien McCoy is Senior Director of Growth & Adoption at Webex, leading the teams that focus on ensuring our customers' realize the full value of Cisco Collaboration products & services. He previously led Product Management for our Collaboration Apps and prior to joining Cisco in 2011 he held Product leadership roles with IBM, O2 Telefonica and Tecnotree.
 

While he's not focused on Collaboration, Damien spends as much time as possible sailing with his local Sea Scout Group in Galway, Ireland

Training Experience
Artificial Intelligence (AI)
Employee Experience
Women in Technology Panel at WebexOne
Finding Your Way: Navigating the Unseen Barriers in Tech

This panel confronts women's unspoken challenges in the tech industry, shining a light on the hidden barriers and how to break through them.

 

From overcoming bias and navigating the pressure of fitting into a male-dominated culture to the well-known glass ceiling and more, women face many barriers that dictate their career trajectories and inhibit the speed at which they advance. This discussion will offer real-world examples and actionable advice on advocacy, dismantling systemic obstacles, and building supportive environments.

 

In a courageous conversation, you will hear from trailblazing leaders about the toughest, least-talked-about challenges and how they found and continue building the support systems necessary for women to advance unhindered.

Speakers
Cisco
Aruna Ravichandran
SVP and Chief Marketing & Customer Officer, Webex by Cisco, Cisco

Aruna Ravichandran is the Senior Vice President and Chief Marketing & Customer Officer at Webex by Cisco, with 20+ years of experience leading global teams through workforce and technology transformations. With a passion for innovation, Aruna thrives in an ever-changing technology landscape. Her expertise in SaaS marketing, a visionary perspective of branding, and exceptional skill in data storytelling set her apart as a change agent in the industry, driving brand awareness and revenue growth. She also fiercely advocates for empowering women to embrace and pursue STEM careers.

Through her work at Webex and on various boards and committees, she actively seeks to make the field more accessible and enticing to women everywhere. Aruna holds an MBA and an MS in Computer Engineering from Santa Clara University, a BS in Computer Science from Bangalore Institute of Technology (BIT), and graduated from the esteemed CMO Leadership program at Kellogg Business School in 2019. Aruna also serves on the board at Cal Polytechnic San Luis Obispo, Fast Company, Forbes Technology Council, and Vox Media.

Frost & Sullivan
Roopam Jain
Senior Analyst and VP of Research, Frost & Sullivan

Roopam Jain is a senior analyst and VP of research at Frost & Sullivan's Connected Work practice. She has more than 20 years of market analysis and strategic consulting expertise on next-generation collaboration technologies with particular expertise in video and team collaboration tools. She has closely followed market trends and customer adoption of collaboration technologies and has a deep understanding of user behaviors and challenges surrounding hybrid work. Roopam holds an MBA in Marketing Management from Baruch College, City University of New York.

City of El Paso
Nicole Ferrini
Climate and Resilience Officer, City of El Paso
Holding degrees in both interior design and architecture from Texas Tech University, Nicole has leveraged her background in design and systems thinking to launch a career building better, stronger, more prosperous communities. In 2014, Nicole became the first Latina in the world to serve as Chief Resilience Officer (CRO) for municipal government. Most recently, following 6 years at the helm of the Department of Community and Human Development, Nicole is now additionally serving as the Climate & Sustainability Officer for the City of El Paso. In these multiple leadership roles, Ms. Alderete Ferrini continues to raise the bar for city leadership by provoking innovation among civic leaders, industry professionals and the community at large. Despite the scale of the challenge, she remains focused on building grass roots resilience across the Paso Del Norte region, emphasizing dynamic solutions to the challenges of climate instability, urban development, housing homelessness, economic prosperity and social justice.
Akamai Technologies
Nikki Parsons
VP IT Engineering , Akamai Technologies
Nikki Parsons boasts a remarkable career spanning over 20 years in the information technology sector, with a specialized focus on infrastructure. Currently holding the position of Vice President of IT Engineering at Akamai Technologies, Nikki oversees the Network, Unified Communications, Messaging, and Service Delivery teams. Having joined Akamai in 2014, Nikki embarked on a mission to redesign and modernize the enterprise's unified communications and collaboration platforms. Her strategic efforts laid a robust pre-pandemic foundation, facilitating a seamless transition to a fully remote and highly productive workforce within a matter of days. Over the ensuing years, Nikki has spearheaded the reimagination of IT's service delivery, fostering a frictionless hybrid experience that concurrently propels employee productivity. In recognition of her outstanding contributions, Nikki was honored as the inaugural IT Winner of Akamai's most prestigious award, the Danny Lewin Award, in 2021. Beyond her professional endeavors, Nikki is deeply committed to cultivating a workplace culture characterized by trust, transparency, and professional independence. Her dedication to fostering inclusivity is evident in her recent appointment as the Chair of Akamai’s Enterprise Women’s Network. During her leisure time, Nikki indulges in outdoor activities, such as hiking and running, and maintains a commitment to physical fitness through strength training and participation in Orangetheory Fitness. Notably, throughout her tenure in the Bay Area, she has accomplished the impressive feat of completing seven marathons.
Cisco
Snorre Kjesbu
SVP & GM, Cisco Collaboration Devices, Cisco

Snorre Kjesbu is Senior Vice President & General Manager of Collaboration Devices at Cisco. He is a global citizen leading a worldwide organization responsible for the collaboration devices business ranging from IP phones to immersive video systems. Snorre’s passion for design with over 20 years of engineering experience are at the core of his belief in always providing authentic user experiences.

Prior to his return to Cisco, Snorre was Executive VP of Design, Creation and Fulfillment at BANG & OLUFSEN in Copenhagen. His résumé also includes SVP at Tandberg and being responsible for R&D on wireless communication at ABB. He and his team at ABB were awarded the Wall Street Journal Innovation award for their work on wireless sensors in 2002. 

Snorre holds a Master of Science from the University of Bristol and has been a guest lecturer at the Stanford Network Research Center in Stanford University. He has obtained more than 20 patents in the areas of communications and video conferencing and is on the board of directors for several IT companies. When not working, Snorre can likely be seen on a pair of skis – whether on snow or water.

Employee Experience
Employee Experience
How Webex Suite delivers exceptional AI-powered employee experiences.
A deep dive into the Webex strategy and roadmap, and a discussion with BlackRock.

Get a peek behind the curtain with an in-depth session that explores our vision for transforming the workplace and enhancing collaboration with the Webex Suite. Discover upcoming AI innovations designed to boost productivity and foster teamwork across all industries while supporting every individual’s unique workstyles—whether they’re working from home, at the office, or on the go.

Speakers
Cisco
Amit Barave
VP Product, Webex Suite and Webex AI, Cisco

Amit Barave is the VP Product, Webex Suite and Webex AI, supporting the Collaboration organization. In this role, Amit leads a talented team of Product Managers who help to release all the features and improvements that make Webex great. Amit has been with Cisco for over 20 years and is a Communications and Collaboration industry veteran. Prior to Webex, Amit was instrumental in launching industry-first products in Telepresence and IP-Radio communications space and scaling them to market leadership. He holds an MBA from Haas School of Business, UC Berkeley. A prolific innovator, Amit also holds 13 US patents in the field of radio and video communications.

Cisco
Gautam Gupta
Sr. Director, Product Management, Cisco

Gautam Gupta is a seasoned Product Management leader with over 15 years of experience in the tech industry. He's passionate about delivering outstanding user experiences and has a track record of driving product success. Gautam currently leads the product management for Webex Meetings and Webinars, where he's dedicated to enhancing virtual collaboration in the era of hybrid work. Beyond the office, Gautam enjoys grilling, hiking, and golfing, bringing the same dedication and enthusiasm to his personal interests as he does to his professional endeavors. As a leader, innovator, and outdoor enthusiast, Gautam Gupta is committed to shaping the future of technology while ensuring exceptional user interactions as the business world embraces the challenges and opportunities of hybrid work environments.

Cisco
Nirav Chanchani
Director, Product Management, Cisco
Nirav is a Director of Product Management at Cisco, responsible for the management and administration experience for the Webex Collaboration suite of products. This encompasses the areas of partner and customer onboarding, administration, licensing, analytics, reporting, and service provisioning across all the GTM channels. Nirav joined Cisco as a product manager helping build and then successfully launch Cisco’s cloud-based instant messaging product, Webex Messenger/Jabber. He led the initial onboarding of several marquee early adopter customers onto the new product and grew it to 4.5 million users. Subsequently, Nirav led the building of a cloud-based service for automating the provisioning of Cisco’s entire collaboration portfolio of products. This resulted in reducing operational costs through the elimination of manual processes, while significantly improving customer satisfaction by cutting down of provisioning times by over 90% and a significant reduction in support cases. Nirav has over 20 years of experience in building enterprise software and has previously held product management positions at Oracle, and BEA Systems. He holds a Bachelor’s degree in computer engineering from the University of Pune, and a MBA for San Jose State University.
BlackRock
Harsh Mehta
Vice President, BlackRock

Harsh is currently employed at BlackRock as a Vice President and Senior Unified Communications Engineer. In this capacity, Harsh holds a pivotal role in overseeing the comprehensive design, engineering, implementation, and support of advanced voice and video collaborative technologies. These responsibilities encompass a wide array of sophisticated systems and platforms, including but not limited to Webex, RoomOS Devices, Cisco Meeting Server, Expressways, Trader Dealer Boards, Voice Recording, and Contact Centers.

Harsh's expertise in these technologies ensures seamless communication and collaboration across the organization, facilitating efficient and effective interactions among team members and clients. By leveraging these cutting-edge tools, Harsh contributes to the enhancement of operational workflows, the optimization of communication strategies, and the overall improvement of the user experience within BlackRock.

In addition to technical proficiency, Harsh's role demands a strategic approach to problem-solving and innovation, ensuring that the implemented solutions align with the company's goals and objectives. This involves continuous evaluation and upgrading of the existing systems to keep pace with the evolving technological landscape and the dynamic needs of the organization.

Cisco
Molita Sorisho
Product Marketing Manager, Cisco

Molita Sorisho is a Product Marketing Manager for Webex Calling at Cisco, focusing on bringing to market Webex’s next evolution in mobility solutions to customers, partners, and organizations globally. Prior to Cisco, Molita spent over 10 years in multiple start-ups driving all aspects of marketing through creative, effective, and technology-driven programs and initiatives. Molita holds a B.S. in Electronics Engineering from San Jose State University.

Employee Experience
Employee Experience
Hybrid Work
Financial Services
Artificial Intelligence (AI)
AI Assistant
Webex Suite UCaaS
IT Experience
The Webex platform strategy and roadmap of AI-powered innovations.
See the vision and strategy for our secure, AI-powered platform, and hear from Dallas Cowboys.

Join us to hear our vision and strategy for reimagining the IT experience with Webex which is built on a secure, AI-powered platform that’s easy to deploy, scale, and manage. You’ll hear about the latest innovations built to streamline IT processes while delivering exceptional employee and customer experiences.

Speakers
Cisco
Brad Bonin
Vice President, Solutions Engineering, Cisco
Brad Bonin, Global Vice President of Solutions Engineering, leads Cisco’s Collaboration pre-sales solutions engineering organization. In his role, Brad serves an organization focused on bringing Cisco’s collaboration technology to life for our customers. Brad specializes in cloud SaaS services for Cisco including hybrid work, AI driven Customer Experience, sustainable real estate technology design, unified communications, enterprise CPaaS and AI. Brad has spent the past 23 years at Cisco in various engineering roles. He has led engineering teams across Cloud/Web, Gaming, Enterprise/IT, Mobility carriers and Telco service providers. He has also led global teams across Enterprise, Commercial, Public Sector and the SMB space. His technical expertise covers Cisco’s portfolio including collaboration, security, networking, data center and SaaS applications.
Cisco
Ashish Chotai
Director of Product, Webex, Cisco

Ashish Chotai is a Director of Product Management for Webex. Ashish leads the Webex media platform portfolio. He is responsible for the audio and video capabilities in Webex that power rich experiences to our users.

Dallas Cowboys
Kristen Boydston
IT Director, Service Management & Strategy, Dallas Cowboys

Kristen Boydston is a technology director with over 15 years of experience in project management and enterprise applications. She graduated from the University of Oklahoma with a degree in Management Information Systems and currently serves as the IT Director of Service Management & Strategy for the Dallas Cowboys. Kristen is a certified PMP, actively building the enterprise PMO. She is also a steering committee member of the Dallas Cowboys women’s resource group, Women’s Impact Now. In 2019, Kristen and fellow colleague, Ben Barnes III, co-chaired the inaugural TechCon event for the Dallas Cowboys organization. This was a day dedicated to professional development and technology empowerment for hundreds of employees. Due to the remote work years following, they were forced to take a brief hiatus. However, they enjoyed hosting their second TechCon event in 2023 and look forward to organizing annual events from this point forward. Kristen is passionate about business relationship management and collaboration. She loves that her position enables her to dive headfirst into both of these areas. When she is not busy at work, she enjoys spending time at home with her husband and three children, cheering them on at sporting events, playing mahjong with friends, and sitting by the fire on a nice patio evening.

IT Experience
Employee Experience
Hybrid Work
Manageability
Security & Compliance
Integrations Ecosystem
Artificial Intelligence (AI)
Retail Travel & Leisure
Webex Suite UCaaS
Webex Platform
Pub. Sector Gov't
How Webex’s global scale and reach enables exceptional collaboration and customer experiences.
Drive growth, navigate regulations, and elevate media quality with Webex.

At Webex, we've been steadily increasing our footprint to deliver exceptional employee and customer experiences around the globe. Join us to hear how we’ve overcome regulatory and technical challenges to deliver our solutions at a scale that was once unimaginable. You’ll learn about our approach to entering new markets while ensuring a consistent, secure experience for our users and you’ll hear directly from customers and partners with a global presence about how Webex is helping their organization drive success across regional lines.

Speakers
Saudi Electricity Company
Ahmad AlRahiani
Collaboration and Interactive Services Division Manager, Saudi Electricity Company
My Name is Ahmad AlRahiani and i am spending my entire work experience providing reliable and innovative Telecom and collaboration services at Saudi Electricity Company SEC My work experience almost 15 years spent in SEC handling different Roles such Telecom Engineer managing core telecom service at our company and Network operation center ending with managing and providing full collaboration portfolio of products to enable SEC user collaborate efficiently and productively
Cisco
Amey Parandekar
VP, Webex Calling Product Management, Cisco

Amey Parandekar leads Product Management for Webex Calling, an enterprise grade, globally available, and innovative calling and phone system. He is passionate about innovation and evolving the calling experience from hearing, to seeing, to doing—empowering people to have a richer calling experience with Webex and leveraging cloud capabilities for the new era of hybrid work. Amey brings more than 20 years of experience in areas such as product management, design, and cloud engineering in productivity software at Cisco, Microsoft Teams, Azure, and Skype. He has developed 20 patents over his career.

Amey has a B.Tech from Indian Institute of Technology, Bombay and a master's degree from North Carolina State University.

He lives in Seattle with his family and enjoys outdoor activities such as hiking and kayaking in his free time.

IT Experience
Hybrid Work
Pub. Sector Gov't
Security & Compliance
Webex Suite UCaaS
Webex Calling
Webex Meetings
Customer Experience
Charting the future of AI-powered customer experience.
How a single vendor approach can transform your business.

This session will help you understand how Webex is delivering highly connected, AI-powered customer journeys across voice and digital channels. Webex Contact Center experts will explore the future of analytics, automation, generative AI, journey orchestration, and self-service. We'll also explore how to achieve the right balance of assisted and unassisted support to improve contact center efficiency and customer experience outcomes.

Speakers
Cisco
Sudarshan Dharmapuri
VP, Product Management, Webex Customer Experience Solutions, Cisco

Sudarshan Dharmapuri is VP, Product Management for the Webex Customer Experience Solutions business and joined Cisco when IMImobile PLC was acquired in 2021.

Sudarshan has a proven track record of conceptualizing, defining, building and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and IMImobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in Silicon Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley as well as master’s and bachelor’s degrees in computer science.

Cisco
Arvi Krishnaswamy
Director, Product Management, Cisco

Arvi is the the Director, Product Management for Cisco’s Contact Center & Customer Experience product portfolio. We are transforming how frontline employees intelligently offer a personalized experience for consumers who connect with their business. Arvi is a seasoned innovator, tech executive, author and patent holder. Prior to this role, he was Vice President of Products at CloudCherry, until the acquisition by Cisco in October 2019. Previously, he ran the innovation team at Intuit, the maker of Turbotax & Mint. He also played various roles with SupportSoft leading to global expansion, NASDAQ IPO and acquisition. Outside of work, Arvi enjoys playing tennis, spending time with family and pets, and travel.

Cisco
Manoj Muthavarapu
Product Leader, Cisco
Manoj leads product and engineering teams focussed on conversational AI in our CPaaS unit. A fullstack developer turned product manager, Manoj has joined Cisco via the IMI acquisition and works out of Hyderabad, India where he stays with his wife and son. Outside work, cricket, travel and conversations over coffee are some of the things that get him excited.
Customer Experience
Customer Experience
Artificial Intelligence (AI)
AI Assistant
Contact Center CCaaS
Webex Connect CPaaS
Training Experience
TRAINING PASS REQUIRED
Webex customer experience: From on-premises to the cloud.
Training Class: Foundations

Do you have a simple, on-premises voice platform with a contact center component? Not all platforms were built and designed the same! In this session, we'll take a look at the different components that comprise your on-premises deployment and see how they migrate to the different capabilities within Webex Customer Experience solutions. We'll give you an overview of the Webex Customer Experience platform and end-user interfaces. We'll take a look at typical deployment types of premise-based platforms—like Hunt Groups and products like UCCX—so you can build the pathway that best fits the specific personas and use cases for your organization.

Speakers
Cisco
Justin Jordan
Sr. Product Manager, Webex Calling, Cisco

Justin Jordan is a Senior Product Manager for Webex Calling with 25 years of experience in calling and collaboration technologies. Working for 12 years at Cisco in both technical sales and product roles, Justin loves bringing our customers simple solutions to complex problems. Justin attended the University of Hawaii and lives in the Hill Country of Texas with his wife, daughter, and two pugs.

Cisco
Stephanie Ross
Customer Experience Solutions Engineer, Cisco
Stephanie Ross is currently a Customer Experience Solutions Engineer supporting partners at Cisco. She has 20 years of experience in Contact Center and Collaboration technologies and her career has seen her excel in diverse roles spanning Managed Services, Professional Services, Design/Architecture, Sales and GTM, predominantly working for Cisco Partners. Stephanie lives in Northern California with her treasured dog, Titan, who occasionally steals the spotlight on Webex Meetings, and has a son studying to be an aerospace engineer.
Training Experience
Customer Experience
Webex Suite UCaaS
Webex Calling
Control Hub
Partner Experience
Innovate and Celebrate: Executive Panel with Q&A and Partner Awards
Sales Enablement

Attend this channel partner-focused session to engage a panel of Webex executives for a deeper understanding of our vision, strategic imperatives, and recent portfolio announcements. You’ll also be part of the celebration as we recognize partners through our prestigious Webex Partner Awards. Please be aware that this session has limited capacity and is only available to channel partners.

Speakers
Cisco
Kristyn Hogan
Vice President, Global Collaboration Partner Sales, Cisco

Kristyn leads Cisco’s Global Collaboration Partner Sales. Kristyn and her team are responsible for leading the strategy and execution across each of Cisco’s unique routes to market.

Kristyn works closely with Cisco's regional partner organizations, Global Partner Sales (GPS), business entities, and sales teams to accelerate partner adoption of Cisco Collaboration solutions, with a focus on delivering creative enablement, enticing demand generation offers, and rich partner profitability to drive growth across the $4B+ Collaboration business.

Prior to this role, Kristyn led the Meraki Americas partner organization. Before her time at Meraki, she led collaboration partner sales within Cisco’s Americas Partner Sales (APS).

Kristyn has a passion for developing Cisco’s future leaders, personally mentoring many individuals. Kristyn is a member of Cisco Connected Women’s Network, Women of Meraki, and The Children’s Fund.

Cisco
Aruna Ravichandran
SVP and Chief Marketing & Customer Officer, Webex by Cisco, Cisco

Aruna Ravichandran is the Senior Vice President and Chief Marketing & Customer Officer at Webex by Cisco, with 20+ years of experience leading global teams through workforce and technology transformations. With a passion for innovation, Aruna thrives in an ever-changing technology landscape. Her expertise in SaaS marketing, a visionary perspective of branding, and exceptional skill in data storytelling set her apart as a change agent in the industry, driving brand awareness and revenue growth. She also fiercely advocates for empowering women to embrace and pursue STEM careers.

Through her work at Webex and on various boards and committees, she actively seeks to make the field more accessible and enticing to women everywhere. Aruna holds an MBA and an MS in Computer Engineering from Santa Clara University, a BS in Computer Science from Bangalore Institute of Technology (BIT), and graduated from the esteemed CMO Leadership program at Kellogg Business School in 2019. Aruna also serves on the board at Cal Polytechnic San Luis Obispo, Fast Company, Forbes Technology Council, and Vox Media.

Cisco
Jay Patel
SVP & GM, Webex Customer Experience Solutions, Cisco

Jay is the SVP & GM of Cisco's Webex Customer Experience Solutions business and joined Cisco when IMImobile PLC was acquired in 2021. He helped start IMImobile and as CEO led it to a successful IPO on the London Stock Exchange in 2014 and then to its acquisition by Cisco. Today he is working on creating technologies that help clients deliver the world's best customer experiences.

Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the Boards of private and public companies and has led several investments and exits.

Prior to IMImobile Jay co-founded Spark Ventures plc, an early-stage venture capital firm, and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics and social justice.

Cisco
Snorre Kjesbu
SVP & GM, Cisco Collaboration Devices, Cisco

Snorre Kjesbu is Senior Vice President & General Manager of Collaboration Devices at Cisco. He is a global citizen leading a worldwide organization responsible for the collaboration devices business ranging from IP phones to immersive video systems. Snorre’s passion for design with over 20 years of engineering experience are at the core of his belief in always providing authentic user experiences.

Prior to his return to Cisco, Snorre was Executive VP of Design, Creation and Fulfillment at BANG & OLUFSEN in Copenhagen. His résumé also includes SVP at Tandberg and being responsible for R&D on wireless communication at ABB. He and his team at ABB were awarded the Wall Street Journal Innovation award for their work on wireless sensors in 2002. 

Snorre holds a Master of Science from the University of Bristol and has been a guest lecturer at the Stanford Network Research Center in Stanford University. He has obtained more than 20 patents in the areas of communications and video conferencing and is on the board of directors for several IT companies. When not working, Snorre can likely be seen on a pair of skis – whether on snow or water.

Cisco
Anurag Dhingra
SVP & GM, Cisco Collaboration, Cisco

Anurag Dhingra is the Senior Vice President and General Manager of Cisco Collaboration. This multi-billion-dollar business boasts the award-winning Webex product portfolio, including Cisco Collaboration Devices, the Webex Suite, and the Webex Contact Center. Anurag leads one of the largest teams working on AI at Cisco and has played a pivotal role in shaping the AI strategy.

Anurag is dedicated to delivering exceptional collaboration experiences for employees and customers in our increasingly digital and AI-driven world. His team has delivered thousands of innovations across the Webex portfolio and is helping to future-proof the work experience and how people connect.

In his tenure with Cisco, Anurag has held several leadership roles in Collaboration, including Chief Technology and Product Officer where he led the entire software business for Cisco Collaboration. He was also Vice President and Head of Engineering for Webex Meetings where he was responsible for delivering applications and services to power online meetings for millions of users worldwide.

With over 20 years of experience in Communications, Collaboration, and SaaS industry, Anurag is accomplished at building high performance global teams and creating innovative, market leading products. Anurag takes pride in being a customer-focused leader, with a proven track record of strategic thinking and executing with a strong culture of innovation.

Passionate about applying Technology for Good, Anurag serves on Cisco's Human Rights Advisory Council and started Cisco's Responsible AI initiative as founding executive sponsor. 

He holds a bachelor’s degree in Electronics & Communications Engineering from National Institute of Technology, Kurukshetra, India.

Cisco
Brian Stout
VP, Global Collaboration Sales, Cisco

Brian Stout leads Cisco’s Global Collaboration Sales and Go-to-Market organization and is responsible for the Collaboration product sales specialists, inside sales, pre-sales engineering, channel and ecosystem strategy, and routes to market. Cisco Collaboration’s $6B business is a critical part of the company’s overall SaaS transformation plan and is one of Cisco’s most competitive market segments. Brian and his team are helping to redefine Cisco’s Hybrid Work business strategy to bring subscription-based solutions to customers and partners. During his Cisco career, Brian has held several strategic sales roles, starting as an Enterprise Account Manager, working with key customers in the financial industry. As the Director of Operations in the Americas, leading the Commercial Segment, he helped redefine the go-to-market strategy for the US commercial business to drive consistent, strong revenue growth. Most recently, Brian led the Americas Collaboration Sales team, delivering technology transformation and hybrid work innovation while accelerating growth in the region. He is an inspirational leader known for building high-performing teams and laser-focused on driving results.

Cisco
DP Venkatesh
Chief Growth Officer - Collaboration, Cisco

DP is VP of Growth Strategy for Cisco's multi-billion dollar Collaboration business. He is responsible for driving partner transformation and growth initiatives and works closely with partners to enable their strategic objectives. The Webex platform serves as the foundation for Cisco's market-leading position across Calling, Meetings, Messaging, Contact Center, and Devices.

Cisco
Amy Smith
Dir., Americas Collaboration Partner Sales, Cisco

Amy spent a short time at Avaya running their Alliances organization. Before Avaya, Amy ran the Alliances organization for NTT Americas (formerly Dimension Data). Amy has spent most of her career in the Unified Communications, Collaboration and Customer experience space. Since joining Dimension Data in 2014 through acquisition Amy led the Digital Workplace and Customer experience business units driving go to market strategy for sales execution, product development, and operations for the US, Canada, Mexico, Brazil, and Chile. Prior to Dimension Data Amy helped create and lead the Nexus Collaboration and Video business which saw successes of 5 straight years of massive year over year growth. She attributes that growth to focus, executing sales excellence and understanding the value of the channel. Amy is born and raised in southern California and currently resides in the southern California wine country area with her husband of 23 years and two sons. When she is not passionately cheering and managing their football, rugby, and wrestling teams she enjoys cooking, hiking, gardening, and boating. Amy has a Bachelor of Business Administration in MIS with a focus in Entrepreneurship from Baylor University.

Partner Experience
Healthcare
Healthcare industry roundtable: New innovations and best practices for enhancing patient care.
Lee Health, Mass General, NMDP and Jefferson City Medical Group share their experiences.

In today’s digital landscape, healthcare is more accessible than ever, but while technology makes it easier for people to get the care they need, it can also get in the way of providing great patient care experiences.

 

Join us for a roundtable discussion with industry experts as they share their strategies for digital care, including providing personalized experiences while automating processes with AI. Discover how they migrated their digital care experience to the cloud and provided exceptional experiences by integrating their communications and contact center into a single platform.

Speakers
Lee Health
Amy Triana
Division Director Patient Access, Lee Health
With over a decade and a half of dedication to healthcare management, my journey at Lee Health has evolved from managing Patient Access to leading Professional Services in Outpatient care. The recent certification in Systems Thinking for Healthcare Leaders solidifies my commitment to innovative leadership in patient-centered care. Our team's focus on interpersonal skills ensures that patient advocacy and safety remain at the forefront of our service delivery. Currently, as Division Director of Patient Access, my role encapsulates the essence of systems leadership, allowing for the seamless integration of patient needs with healthcare services. It's a position where daily challenges are met with a steadfast resolve to improve and streamline access for our patients. My leadership philosophy is built on continuous learning and empowering our team to excel in delivering exceptional healthcare experiences.
Jefferson City Medical Group
Aaron Hendrickson
CIO, Jefferson City Medical Group
Aaron Hendrickson serves as the Chief Information Officer for Jefferson City Medical Group, in Jefferson City, Missouri. With 16 years of experience in IT, 14 of which were spent specializing in healthcare, Aaron is committed to leveraging technology to enhance patient care and streamline clinical operations. He is passionate about driving continuous innovation and digital transformation within the healthcare industry.
Cigna
Jan Agay
Infrastructure Engineering Senior Manager, Cigna
Jan Agay: IT Leader with a Passion for Collaboration and Efficiency Jan Agay is a dedicated Infrastructure Engineering Senior Manager focused on real-time collaboration with over 24 years of experience driving IT innovation and streamlining operations. A happily married father of four, he resides in Fair Lawn, New Jersey, where he balances his professional life with the joys of family. Throughout his career, Jan has consistently delivered strategic solutions that enhance security, user experience, and cost-effectiveness. Here are some of Jan's key strengths: Collaboration Expertise: Adept at managing and deploying next-generation collaboration tools like Webex, Mattermost, and Microsoft Teams, fostering seamless communication and teamwork within organizations. Cloud Adoption Champion: Successfully migrated subsidiary companies to cloud-based infrastructure using Microsoft Azure and Office 365, leveraging technologies like AutoPilot and Windows Hello. Technical Breadth: Possesses a comprehensive skillset encompassing Webex, Office 365 Administration, Microsoft Azure, Amazon Web Services, and various programming languages. Jan-Ronald's passion for technology extends beyond his professional endeavors. He actively seeks opportunities to share his knowledge, having served as a CrossFit coach and provided IT training.
Cisco
Kenny Bloxham
Global Webex CX Healthcare Director, Cisco

Kenny Bloxham has been instrumental in advancing patient engagement initiatives for the past 10 years, demonstrating expertise in developing and deploying innovative digital-first communication solutions that enhance patient engagement and the overall experience, leading to improved health outcomes.

Cisco
Chris Bottger
Workplace Experience Leader, Cisco

Chris Bottger leads the Workplace Experience Strategy for Webex Devices. He has 25 years of experience in video collaboration and also has background in building energy management systems (BEMS). Chris brings this BEMS experience together with video collaboration and IoT networking foundation to create a human machine interface (HMI) strategy that can drive users in real time to improve engagement and the overall workplace experience in a sustainable way. His goal is to empower customers to help accelerate the rise of the agile team, improve talent retention, and execute at the speed of a startup but at scale—all while optimizing the workplace, improving real-estate efficiencies, and increasing wellness in a secure and scalable environment.

Cisco
Carlos Guadamuz
Business Development Manager, Webex Customer Experience, Cisco

Carlos Guadamuz is a Business Development Manager at Cisco for Webex customer experience solutions, with a particular focus on Webex Contact Center. In this role, he is instrumental in providing hands-on experiential demonstration of both the business and technical value of the solutions in the portfolio for executive audiences.

Carlos brings over 20 years of contact center experience to Cisco, joining from a previous role at Genesys where he was a Senior Solutions Consultant supporting both commercial and enterprise accounts. Previous roles as an analyst in the financial and professional services industries honed his abilities to guide customers through industry best practices and common use cases in evaluating technology solutions.

NMDP
Jim Graham
Chief Information Officer, NMDP

Jim joined NMDP in 2024. As an accomplished, mission-driven leader, he brings more than 25 years of experience aligning business and technology to create value and accelerate growth. Jim leads all aspects of NMDP's information technology, including modernizing and scaling platforms and maintaining system security, automation and operational efficiencies.

With a proven track record of leading and delivering complex business and IT transformations, Jim plays a pivotal role in leveraging technology to drive the organization's mission-critical operational strategy. He’s passionate about fostering a collaborative work environment and building high-performing IT teams focused on continuous learning and improvement.

Most recently, Jim spent 11 years at Prime Therapeutics, a Twin Cities-based pharmacy benefit management company. As CIO, he led a multiyear initiative to modernize and scale technology platforms during a new operating model implementation, which helped improve speed-to-market, state-of-the-art automation and access to information. Before Prime, he spent more than a decade in executive IT roles at Voya Financial (formerly ING), developing business and technology strategies and leading transformation initiatives.

Jim earned a Bachelor of Science degree in business computer information systems from St. Cloud State University in St. Cloud, Minn. He enjoys spending time with his family, traveling, and playing golf and racquetball.

Mass General Brigham
Rajesh Patel
VP of Digital Patient Experience, Mass General Brigham

Rajesh Patel, MD, MPH, MA is Vice President of Digital Patient Experience at Mass General Brigham. Dr. Patel began his career as a software developer, focusing on filesystems for enterprise storage systems and networking protocols for web caching products. Over a decade ago he transitioned into medicine, completing his Internal Medicine Residency and serving as Chief Medical Resident at the University of Michigan. Following his residencies, Dr. Patel relocated to Boston to practice Addiction Medicine at Brigham and Women’s Hospital and Hospital Medicine at Beth Israel Deaconess Medical Center (now Beth Israel Lahey Health). He went on to hold leadership roles, including Chief Medical Information Officer at Brigham and Women’s Hospital and Deputy Chief Health Information Officer / Assistant Vice President at Beth Israel Lahey Health. In addition to his current position in Digital at Mass General Brigham, Dr. Patel also practices Hospital Medicine at Brigham and Women’s Hospital and is an Instructor of Medicine at Harvard Medical School.

Customer Experience
Employee Experience
IT Experience
Customer Experience
Employee Experience
Healthcare
Security & Compliance
Artificial Intelligence (AI)
AI Assistant
Webex Suite UCaaS
Webex Calling
Webex Meetings
Contact Center CCaaS
Webex Connect CPaaS
Financial Services
Financial industry roundtable: Strategies for delivering great employee and customer experiences.
BankVic, Express Bank (BNP Paribas) and M&T Bank share their experiences.

Join us for a roundtable discussion with industry experts where we'll discuss the evolving landscape of financial services and delve into the most pressing topics shaping the industry. Engage with real-world finance customers as they share their experiences and insights for implementing successful digital engagement strategies. Discover how AI is revolutionizing customer service and improving operational efficiency and gain valuable knowledge on how to successfully migrate to the cloud. You’ll also learn how they’ve simplified and enhanced employee and customer experiences by leveraging a single communication and contact center platform.

Speakers
BankVic
Jodie Knott
Service Excellence and Customer Success Manager (Contact Centre), BankVic
Jodie is an experienced leader in Australia’s Customer Owned Banking Industry, with over 20 years of experience driving Customer Experience (CX) excellence. She has a proven track record of achieving high service scores by building and leading high-performing teams across various areas of retail banking including Contact Centres, Branch Network and Sales & Marketing. Jodie’s passion lies in leveraging data analytics to uncover insights that empower and engage retail banking teams to enhance the quality of the service they provide and elevate customer experience. At BankVic, she has been instrumental in implementing strategic transformations using Cisco Webex products to improve service metrics, compliance and data-driven customer experience.
M&T Bank
Alex Pop
SVP, M&T Bank, M&T Bank

Alex Pop brings a wealth of expertise in collaboration technologies to his role as Senior Vice President at M&T Bank, where he has been at the helm of an expansive international portfolio of collaboration offerings for the past 4 years. His robust background in Voice and Video Engineering, Voice Operations, Video Operations, Video on Demand, and Digital Signage showcases his versatile leadership in the tech space. One of Alex's most significant recent accomplishments is his instrumental role in enabling hybrid work at M&T Bank. Capitalizing on the power of video technology, he facilitated a seamless transition for the workforce, further cementing his reputation as a forward-thinking leader. His strategic initiatives include upscaling Webex Events for up to 25,000 participants, modernizing the conference room space with Cisco hardware, Webex Calling, digital signage growth with AppSpace and Cisco Spaces have driven the bank's digital transformation. Alex's leadership empowers M&T Bank to stay at the forefront of emerging trends in collaboration technology, identify and implement innovative tools, platforms, and practices to optimize teamwork and productivity throughout the enterprise. These innovations will generate a lasting impact in the bank’s global footprint and operational resilience.

BNP Paribas Personal Finance
Elin Simmenes Knudsen
Nordic Head Of Customer Care and Production Support, BNP Paribas Personal Finance

My name is Elin Simmenes Knudsen, and I am the Nordic Head of Customer Care and Production Support at Express Bank. I am originally from Norway, but has lived in Denmark for the past 16 years. My passion is high quality leadership that motivates everyone to reach their full potential. While working at Express Bank I have contributed to implement several systems and tools to make the customer experience/journey better, and the daily work more inspiring and efficient.

Cisco
Lisa Peppin
Webex CPaaS SE, Cisco
Lisa currently serves as a Cisco Webex CPaaS Solutions Engineer (SE). With a robust career spanning over 20 years in the financial services sector, she has held a variety of pivotal roles, including Vice President of Solutions Engineering, Senior Technical Solutions Consultant, Implementation Project Manager, Relationship Manager, and Client Services Manager. In her current role at Cisco, Lisa leverages extensive technical expertise and strategic insight to deliver innovative solutions, enhancing client engagement and operational efficiency. Lisa's comprehensive background in financial services has equipped her with a unique skill set, enabling a seamlessly bridge between deep domain expertise, technology and business needs. Throughout their career, Lisa has been recognized for their exceptional problem-solving abilities and remains committed to providing customer-centric solutions, fostering strong client relationships and delivering high-impact results.
Cisco
Travis Pouliot
Leader, Business Development, Cisco

Travis Pouliot has greater than 21 years of experience with Cisco Collaboration and Contact Center solutions. Most of his career has been spent working with customers across segments such as financial services, media, and entertainment, as well as supporting service providers. In his current role as a Business Development Leader focusing on integrations and interoperability for Webex, he works closely with customers, sales representatives, and business units. His goal is to ensure organizations can extend the power of the Webex platform and its ability to integrate with enterprise applications such as Microsoft’s to benefit diverse users.

Travis has a passion for cross architecture solutions that enable today’s hybrid work needs and hosts many customers in Cisco’s new PENN1 office in New York City.

Customer Experience
Employee Experience
IT Experience
Customer Experience
Employee Experience
Financial Services
Security & Compliance
Artificial Intelligence (AI)
AI Assistant
Webex Suite UCaaS
Webex Calling
Webex Meetings
Contact Center CCaaS
Webex Connect CPaaS
Partner Experience
Art of the possible: sandbox edition.
Techinical Enablement - Demo and Trial Best Practices

Cisco partners all have access to Webex sandbox orgs in which they can learn and demo Webex Meetings, Calling, Messaging, and Contact Center.

In this session, we'll:

- Introduce both the sandbox and Control Hub.

- Show how to set up a new sandbox org.

- Discuss how to set up a Contact Center trial.

- Activate a video device in the sandbox.

- Use roomos.cisco.com to install a macro for demo purposes.

 

Prerequisites:

- Successful login to https://collabtoolbox.cisco.com.

- A laptop with Wi-Fi, configured for the event.

 

Speakers
Cisco
Craig Tait
Collaboration Systems Engineer, Cisco
Craig is in his 24th year at Cisco, having held a variety of sales and partner-facing roles. Today, he helps Cisco's largest partners upscale their Collaboration practices while he evangelizes the power of Cisco's programmability story. Craig has been recognized for his innovative and educational demos and recently helped develop, coordinate, and host the Americas Partners Modern Workspaces Bootcamps. Born, raised, and remaining in Michigan, Craig enjoys spending time outdoors, playing in a working cover band, building pointless projects on RaspberryPi platforms, and of course, his wonderful family.
Cisco
Alexa Trifilo
Director, Global Collaboration Partner Sales Engineering, Cisco
Alexa Trifilo is an accomplished professional with nearly 20 years of experience at Cisco. Currently serving as the Director of Global Collaboration Partner Sales, Alexa drives the strategy and Go-To-Market evolution of Cisco's collaboration channel, focusing on cloud transformation and recurring revenue. She has a strong background in systems engineering, channel sales, and optimization. Alexa is also pursuing a Doctor of Business Administration (DBA) at Temple University.
Cisco
Michelle Williams
Collaboration Solutions Engineer, Cisco
Michelle is proud to be a CSAP alumni who joined Cisco through the early in career program 9 years ago. She has been working in Collaboration and Channels ever since. Michelle has held various roles, including Virtual Systems Engineer, Technical Solutions Specialist, and Technical Solution Architect, both with the Canadian Partner Organization and American Partner Organization. Currently, Michelle is a Collaboration Solutions Engineer for Global Collaboration Partner Sales Americas. She is truly passionate about working with partners and helping them grow their Collaboration practices. Michelle resides in Toronto, Canada, and enjoys activities such as Snowboarding and Paddleboarding, Reading, and spending time with her family. She is excited to connect with you at Webex One and the Art of the Possible Sandbox Edition Demo and Trial Best Practices Technical Enablement Session.
Cisco
Brian Peterson
SE, Cisco
Brian Peterson is a seasoned professional with over 20 years of experience in the technology industry. He has earned his CCIE Voice certification, demonstrating his deep expertise in voice networking and communications. With a passion for simplifying complex solutions, he excels at making intricate technologies more accessible and understandable for clients and colleagues alike. Known for his positive attitude, Brian brings enthusiasm and a can-do spirit to every project, making him a valued and trusted member of any team.
Partner Experience
Hybrid Work
Manageability
Integrations Ecosystem
Webex Calling
Webex Meetings
Cisco Devices
Webex Platform
Control Hub
Employee Experience
Webex Suite: The versatile solution designed for any industry, and every workstyle.
An in-depth discussion with Dallas Cowboys, M&T Bank and Overhead Door.

Webex Suite powers hybrid work across industries and workstyles by providing an all-in-one, AI-powered solution to connect, collaborate, and engage in any environment. Join us to hear how Webex customers are leveraging the Webex Suite to drive exceptional experiences for their employees and customers, without compromising security, privacy, and compliance.

Speakers
Cisco
Manu Parhar
Director of Product Marketing, Suite & CX, Cisco

Manu serves as Director of Product Marketing, Suite & CX, an AI-powered customer experience platform, AI-powered Webex Suite, an award winning all-in-one collaboration solution and Webex Calling, a modern enterprise-grade cloud business phone system. Manu has responsibility to bring new features, solutions, and partnerships to market across on-premises, cloud, and mobile-first areas. Manu is passionate about marketing world-class innovations to users, customers, partners, and organizations around the globe. Manu has over 20 years of progressive industry experience in launching iconic hardware/software products, devices, and services in the dynamic tech and wireless industries. Prior to joining Webex, he held various roles in product management and product marketing at Microsoft, T-Mobile USA, and AT&T Wireless. He holds a B.S. in Electronics and Telecommunications and an Executive master's degree from the University of Washington.

M&T Bank
Alex Pop
SVP, M&T Bank, M&T Bank

Alex Pop brings a wealth of expertise in collaboration technologies to his role as Senior Vice President at M&T Bank, where he has been at the helm of an expansive international portfolio of collaboration offerings for the past 4 years. His robust background in Voice and Video Engineering, Voice Operations, Video Operations, Video on Demand, and Digital Signage showcases his versatile leadership in the tech space. One of Alex's most significant recent accomplishments is his instrumental role in enabling hybrid work at M&T Bank. Capitalizing on the power of video technology, he facilitated a seamless transition for the workforce, further cementing his reputation as a forward-thinking leader. His strategic initiatives include upscaling Webex Events for up to 25,000 participants, modernizing the conference room space with Cisco hardware, Webex Calling, digital signage growth with AppSpace and Cisco Spaces have driven the bank's digital transformation. Alex's leadership empowers M&T Bank to stay at the forefront of emerging trends in collaboration technology, identify and implement innovative tools, platforms, and practices to optimize teamwork and productivity throughout the enterprise. These innovations will generate a lasting impact in the bank’s global footprint and operational resilience.

Dallas Cowboys
Kristen Boydston
IT Director, Service Management & Strategy, Dallas Cowboys

Kristen Boydston is a technology director with over 15 years of experience in project management and enterprise applications. She graduated from the University of Oklahoma with a degree in Management Information Systems and currently serves as the IT Director of Service Management & Strategy for the Dallas Cowboys. Kristen is a certified PMP, actively building the enterprise PMO. She is also a steering committee member of the Dallas Cowboys women’s resource group, Women’s Impact Now. In 2019, Kristen and fellow colleague, Ben Barnes III, co-chaired the inaugural TechCon event for the Dallas Cowboys organization. This was a day dedicated to professional development and technology empowerment for hundreds of employees. Due to the remote work years following, they were forced to take a brief hiatus. However, they enjoyed hosting their second TechCon event in 2023 and look forward to organizing annual events from this point forward. Kristen is passionate about business relationship management and collaboration. She loves that her position enables her to dive headfirst into both of these areas. When she is not busy at work, she enjoys spending time at home with her husband and three children, cheering them on at sporting events, playing mahjong with friends, and sitting by the fire on a nice patio evening.

Overhead Door Corporation
Larry Freed
Vice President & CIO, Overhead Door Corporation
Larry Freed is Vice President and Chief Information Officer (CIO) for Overhead Door Corporation, a leading manufacturer of doors and openers for residential, commercial, industrial and transportation applications. The company, headquartered in Lewisville, Texas, has three operational divisions – Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The Genie® Company, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) – all heralded as industry leaders. Mr. Freed began his career with U.S. Can Corporation, an international general line, plastics and specialty packaging manufacturer, where he held various positions in Engineering, Manufacturing Operations, and then Information Technology. Mr. Freed became Director of Business Solutions with Pulte Homes, one of America’s largest home building companies with operations across the United States. Larry then went onto serve as Vice President and CIO for Atrium Companies, Inc., one of the largest manufacturers of residential vinyl and aluminum windows in North America. Larry truly found his niche as a specialist in Information Technologies for US Manufacturing Corporations where his Engineering roots serve him well in understanding business needs. Larry’s significant background in building products is now being used in his latest role with Overhead Door Corporation where he is responsible for all aspects of Information Technology, including strategy, enterprise applications, infrastructure, information security and service delivery. Mr. Freed holds a Bachelor of Science Degree in Mechanical Engineering and a Master of Science Degree in Manufacturing Engineering from Syracuse University, Syracuse, New York.
The Collab Collective
Craig Durr
Chief Analyst and Founder, The Collab Collective

Craig Durr is the Chief Analyst and Founder of The Collab Collective, an industry analyst firm focused on workplace collaboration and communication. Craig has developed deep insight into the services, technologies, and devices that empower seamless connections between businesses, employees, and customers through his work as an analyst, researcher, and keynote speaker.

His expertise encompasses comprehensive market analysis, sizing projections, product evaluations, emerging trends, and end-user and buyer expectations. He has been a featured speaker in the US, India, South America, and Europe and is recognized by ARInsights as an ARchitect Power 100 analyst.

Beyond technology, Craig also researches the intricate human dimensions of work, categorizing his findings into the workforce, the workplace, and the workflows of the modern work experience. By unraveling these components, he helps to unveil the intricate interplay between technology, productivity, and business strategies essential to the future of work.

Employee Experience
Artificial Intelligence (AI)
Employee Experience
Hybrid Work
Financial Services
Retail Travel & Leisure
Webex Platform
Webex Suite UCaaS
IT Experience
How to unlock the power of Cisco with networking, security, and collaboration solutions.
Realize the single vendor advantage with Webex and Cisco solutions.

Today’s technology landscape is complex and fragmented, yet your users expect a better experience than ever. How can you meet those expectations?

 

With our industry-leading Cisco and Webex AI-powered solutions, you can harness the full potential of your network—empowering your IT teams to deliver unified experiences while realizing measurable value for your organization.

Speakers
Cisco
Jeremy Laurenson
Distinguished Systems Engineer, Cisco

Jeremy Laurenson is a Distinguished Architect in Cisco Global Collaboration Sales organization. He works with both customers and the development organization to ensure Cisco’s UC portfolio is both Customer Relevant and forward looking. Jeremy has been directly involved in the incubation of several of Cisco’s Collaboration technologies such as Telepresence and Hologram, as well as key integrations such as that of Meraki and Thousandeyes into Control Hub. In addition, he has been lead DSE on technology partnerships with companies such as Google, Apple, Microsoft and IBM. Jeremy was directly involved in Cisco leading the industry disruption when Business Communications moved to IP, the move to Cloud and now is again involved with strategy and direction as Cisco embraces Artificial Intelligence technologies in disrupting the industry once again. As a pioneer in mobile software, Jeremy developed of one of the very first applications to run on the PalmPilot in 1996 which became commercially available as Pocket Quicken and still maintains several app store presences.

Cisco
Kieran Higgins
Director, Digital Workplace Collaboration Experience, Cisco

Kieran Higgins manages Digital Workplace Collaboration for Cisco. This includes Voice, Video, Meetings & Messaging, and Contact Center services globally. This also covers in-office technology and the platforms and services that deliver hybrid work for more than 140,000 employees and partners. Kieran is a 20-year Cisco veteran, delivering and managing IT client, network, and infrastructure services in APAC, Europe, and globally. Prior to this role, he held a variety of management, engineering and design roles in a variety of Fortune 500 companies in different geographies. Kieran holds a BSc and a research MSc in Applied Physics and has always been driven by the data and insights in working towards delivering business outcomes.

M&T Bank
Justin Priebe
Sr. Collaboration Engineer, M&T Bank

Justin Priebe is one of the visionary forces behind M&T's collaboration ecosystem. There, he meticulously crafts product strategy and sets architectural standards. He is an engineer and a hands-on innovator, deeply immersed in the intricate process of solution design, implementation, and operation. Justin is also the troubleshooter-in-chief, tackling complex issues with finesse and ensuring that the global collaboration environment thrives on innovation and efficiency under his strategic guidance. With over 20 years in the financial industry, he navigated the technological evolution in collaboration. He has been at the forefront, supporting M&T's growth from its humble beginnings to a global enterprise, ushering in an era of transformative connectivity worldwide. This expansion has posed monumental challenges while demanding the seamless integration of leading-edge technologies from industry giants like Microsoft, Cisco, and others. He has earned multiple Cisco certifications, culminating in the CCIE Collaboration Certification in 2019, which shows his dedication to staying at the forefront of the rapidly evolving world of collab.

IT Experience
Employee Experience
Hybrid Work
Observability
Financial Services
Webex Suite UCaaS
Webex Platform
Pub. Sector Gov't
Why the City of El Paso and the State of Tennessee trust Webex for secure and compliant collaboration and communications.
Webex for Government

Webex government solutions are designed for public sector organizations around the globe to securely stay connected through calling, meetings, and messaging—whether in the office, working remotely, or on the go.

 

Join us to hear how government organizations are leveraging Webex to deliver exceptional experiences while adhering to security and compliance regulations.

Speakers
Cisco
Raj Kumar
Director, Product Management , Cisco
Raj is responsible for the strategy, product management, and go to market for Webex platform for US and Global Public Sector that includes Federal Civilian, SLED, Defense Industrial Base, and National Security and Defense. In addition, Raj is also accountable for the strategy and product management of Global expansion into new country/region through data residency, data sovereignty and sovereign clouds solutions. Raj, previously, also led the strategy and product management of Security, Privacy & Compliance, Partner ecosystem and established Webex as best-in-breed secure Collaboration platform. Raj has 15+ years of enterprise product management experience at top-tier technology companies, including Cisco, Microsoft, and Amazon. Raj holds a Master of Science in Computer Science and Engineering from the University of Florida and a Bachelor of Technology in Electrical Engineering from the Indian Institute of Technology (IIT), Kharagpur.
City of El Paso
Nicole Ferrini
Climate and Resilience Officer, City of El Paso
Holding degrees in both interior design and architecture from Texas Tech University, Nicole has leveraged her background in design and systems thinking to launch a career building better, stronger, more prosperous communities. In 2014, Nicole became the first Latina in the world to serve as Chief Resilience Officer (CRO) for municipal government. Most recently, following 6 years at the helm of the Department of Community and Human Development, Nicole is now additionally serving as the Climate & Sustainability Officer for the City of El Paso. In these multiple leadership roles, Ms. Alderete Ferrini continues to raise the bar for city leadership by provoking innovation among civic leaders, industry professionals and the community at large. Despite the scale of the challenge, she remains focused on building grass roots resilience across the Paso Del Norte region, emphasizing dynamic solutions to the challenges of climate instability, urban development, housing homelessness, economic prosperity and social justice.
State of TN
Bobby Lindsey
Senior IT Manager - UCC, State of TN
Bobby joined the State of Tennessee in 2013 to support the delivery of Unified Communications and Collaboration solutions serving in the roles of UC Architect, Supervisor and currently Senior IT Manager. Prior to joining the state, Bobby worked for Presidio Network Solutions as a Collaboration Architect from 2011 to 2013. From 1997 to 2011, he was in various roles with an international printing and publishing company serving in various roles culminating in the Manager of Network Services. Bobby holds a MA from Liberty University, a BS in Business Management from Mid-Continent University, and AS in Industrial Automation from Western Kentucky University.
IT Experience
Customer Experience
Employee Experience
Hybrid Work
Pub. Sector Gov't
Webex Suite UCaaS
Webex Calling
Webex Platform
Customer Experience
The evolution of digital engagement.
How Royal Bank of Canada is harnessing messaging channels for superior customer engagement.

Join us to hear about the rich, interactive world of digital messaging and how we are transforming the way brands connect with their customers through robust security, branded experiences, and enhanced multimedia capabilities. Learn about how Royal Bank of Canada has realized the tangible benefits from customer trust to heightened user satisfaction and increased conversion rates.

 

This session will highlight the pivotal shift expected with the imminent iOS update supporting Rich Communication Services (RCS). It promises to unlock the opportunity for businesses to engage with customers seamlessly across Android and iOS platforms and capitalize on the next wave of digital communication innovations while driving an impressive ROI in the process.

Speakers
Cisco
Ramy Riad
Head of Innovation & Messaging Strategy, Cisco

Ramy Riad leads the global future digital messaging strategy for the Webex cloud communications platform (CPaaS) solution. Ramy is passionate about creating multi-channel customer experiences and ensuring richer, smarter customer interactions.

With more than a decade's experience in telecommunications, Ramy works with global operator groups and governing bodies as well as messaging providers to truly shape the future of business messaging.

Cisco
Paula Goldrich
Product Marketing Leader, Webex CPaaS Solutions, Cisco
Paula is a seasoned product marketing leader with over 10 years of experience in the technology sector. Known for having a passion for storytelling and an exceptional ability to capture the customer perspective, Paula excels as an inquisitive, creative, and strategic thinker. She began her professional journey in retail operations and out-of-home media, which provided a broad and diverse foundation before making the transition into the tech industry and most recently, into the world of Communications Platform as a Service (CPaaS). This unique background enables Paula to bring a fresh, multifaceted approach to product marketing, driving innovative strategies and delivering impactful results.
RBC
Jaime Gillespie
Senior Director, Digital Marketing Technology, RBC
I am dedicated to offering guidance and direction that empowers my teams to devise creative solutions autonomously. My leadership philosophy revolves around authenticity, transparency, and inclusivity, fostering an environment where team members feel valued and motivated, ultimately contributing to collective success. The diverse talent within our organization serves as a constant inspiration, providing me with numerous opportunities to collaborate with individuals from different backgrounds and learn from each other. My daily enthusiasm stems from the opportunity to tackle a variety of enterprise-level challenges and reshape our work environment. I've been privileged to collaborate across various talented technical and non-technical teams throughout my career contributing to innovative applications of data, technology, and content in informing and executing new strategies for enhanced client relevance. Outside of the professional sphere, my interests extend to quality time with my family, engaging in outdoor activities such as hiking, and discovering new wineries in the surrounding area. Beyond the workplace and personal pursuits, I am an active volunteer in hospice and palliative care within my community, where I provide crucial client care and family support services. This volunteer work holds special meaning for me, as it allows me to contribute positively to the well-being of others in their time of need.
RBC
Hiren Sindhvad
Sr. Manager, Digital Marketing Technology, RBC
Result-oriented communications technology strategist with a passion for empowering teams. Proven track record in leveraging WebEx Connect to Drive business growth and enhance customer experiences. Join me at WebEx One to explore innovative solutions for the future of work.
Customer Experience
Customer Experience
Financial Services
Webex Connect CPaaS
Training Experience
TRAINING PASS REQUIRED
AI: The algorithms that got us here—and where they failed.
Training Class: Foundations

The launch of ChatGPT in November 2022 was a historic moment that introduced GenAI to the world. That moment also represented a culmination of decades worth of rapid innovation and advancement in AI. This talk covers the “workhorse” algorithms of predictive AI: regression, classification, clustering, and neural networks. Using real-world examples and a light touch of math, this session will explore how these algorithms were able to solve increasingly complex problems. This session will provide real-world examples and examine why AI is so effective and pervasive across many industries. We’ll conclude at the doorstep of generative AI and discuss its success as well as where and why the technology failed along the way.

Speakers
Cisco
Gaurav Khanna
Solutions Engineer Manager, Commercial West, Cisco
Dr. Gaurav Khanna is a SE Manager in Commercial West, where he leads a group of Solutions Engineers in the Gold Rush Select Region, covering companies the Silicon Valley. He has been one of the pioneers of designing and implementing predictive and generative AI systems in Sales at Cisco. He has led teams that have designed skills-based routing, optimized resource scheduling, and chatbot platforms deployed globally. More recently, he has led the development of Large Language Models to automate knowledge capture, Q&A, and training. He is active in teaching AI, fostering strategic partnerships within Cisco and in the industry, and articulating Cisco’s AI strategy to customers and partners. Dr. Khanna is a sought-after speaker for customer and industry forums and is skilled at “bridging the gap” between business strategy and goals and technical requirements around AI. Most recently he has been teaching Machine Learning and AI courses at the Stanford Continuing Studies program. Gaurav been at Cisco 24 years and is a long-time resident of San Jose, CA with his wife and two teenage kids. He received his B.S. in Physics at Yale and his Ph.D. at Stanford University.
Training Experience
Artificial Intelligence (AI)
Partner Experience
Becoming the AI champion for your customers.
Techinical Enablement

This session will give an overview of how AI works in all its glory; what happens behind the scenes, how it’s applied to the environments we live in today, as well as some of the challenges and pitfalls that can come with it. We’ll cover how all of that is specifically applicable to our customers and how embracing these technologies in the right way can add value to their business.

Speakers
Cisco
Keith Griffin
Cisco Fellow VP, Cisco

Keith Griffin joined Cisco’s Collaboration Technology Group in 2007 and is a Distinguished Engineer at Cisco focused on AI and Machine Learning in the office of CTO. He works on features that include Webex Assistant, Noise Removal, Relationship Intelligence, Facial recognition, Meeting Transcription and more. Keith works with customers, partners and analysts to ensure that technology direction is aligned with market needs. He leads Cisco’s Collaboration IP, Patent and Research strategy and has been Cisco’s top inventor for collaboration technology for over ten years. Keith holds a PhD from the University of Limerick in Ireland related to the use of Representational State Transfer (REST) programmable interface design for real time communication in web browsers. His major in computer engineering at university was virtual reality in manufacturing environments.

Cisco
Jeremy Laurenson
Distinguished Systems Engineer, Cisco

Jeremy Laurenson is a Distinguished Architect in Cisco Global Collaboration Sales organization. He works with both customers and the development organization to ensure Cisco’s UC portfolio is both Customer Relevant and forward looking. Jeremy has been directly involved in the incubation of several of Cisco’s Collaboration technologies such as Telepresence and Hologram, as well as key integrations such as that of Meraki and Thousandeyes into Control Hub. In addition, he has been lead DSE on technology partnerships with companies such as Google, Apple, Microsoft and IBM. Jeremy was directly involved in Cisco leading the industry disruption when Business Communications moved to IP, the move to Cloud and now is again involved with strategy and direction as Cisco embraces Artificial Intelligence technologies in disrupting the industry once again. As a pioneer in mobile software, Jeremy developed of one of the very first applications to run on the PalmPilot in 1996 which became commercially available as Pocket Quicken and still maintains several app store presences.

Cisco
David Beisly
Solutions Engineer, Cisco
My name is David Beisly, from Reading UK. I am an experienced Solutions Engineer working for Cisco for 14 years, having held a variety of roles, from Global Virtual Engineering, Demo Engineer, Channel Generalist Solutions Engineer to where I am today as the EMEA Channel Collaboraiton Solution Engineer. I love working with & engaging with our partners on all things collaboration & helping them reach their potential by guiding them on new technologies & how they can make the most of it. I also love spending time with my family & watchign them develop aswell as coaching an U12 basketball team in the UK.
Partner Experience
Webex Platform
Employee Experience
How Cigna delivers rich collaboration experiences with Webex AI.
Learn how customers elevate teamwork with the AI-powered Webex Suite.

Webex Suite is an all-in-one, AI-powered collaboration solution with 8 powerful workflows, built for hybrid work. Join us to hear from customers on how they use Webex to empower their hybrid workforce and facilitate seamless communication across diverse locations. You’ll walk away with key insights into how they built a hybrid work strategy that drives inclusive collaboration experiences for everyone.

Speakers
Cisco
Molita Sorisho
Product Marketing Manager, Cisco
Molita is a Product Marketing Manager at Cisco focusing on the all-in-one Webex Collaboration Suite that is built for today’s hybrid work. She works closely across functional teams to ensure Webex Suite is highlighted and positioned effectively in the market and that customers understand its value and how it meets their needs. Molita holds a B.S. in Electronics Engineering from San Jose State University and currently lives in San Jose, California. When she isn’t working, she listens to podcasts and audiobooks, enjoys a long pilates flow to unwind, and loves exploring the beautiful grounds in the Bay Area.
Cigna
Jan Agay
Infrastructure Engineering Senior Manager, Cigna
Jan Agay: IT Leader with a Passion for Collaboration and Efficiency Jan Agay is a dedicated Infrastructure Engineering Senior Manager focused on real-time collaboration with over 24 years of experience driving IT innovation and streamlining operations. A happily married father of four, he resides in Fair Lawn, New Jersey, where he balances his professional life with the joys of family. Throughout his career, Jan has consistently delivered strategic solutions that enhance security, user experience, and cost-effectiveness. Here are some of Jan's key strengths: Collaboration Expertise: Adept at managing and deploying next-generation collaboration tools like Webex, Mattermost, and Microsoft Teams, fostering seamless communication and teamwork within organizations. Cloud Adoption Champion: Successfully migrated subsidiary companies to cloud-based infrastructure using Microsoft Azure and Office 365, leveraging technologies like AutoPilot and Windows Hello. Technical Breadth: Possesses a comprehensive skillset encompassing Webex, Office 365 Administration, Microsoft Azure, Amazon Web Services, and various programming languages. Jan-Ronald's passion for technology extends beyond his professional endeavors. He actively seeks opportunities to share his knowledge, having served as a CrossFit coach and provided IT training.
Cisco
Faniel Altmark
Director of Product Management, Cisco

As a seasoned Director of Product Management at leading tech companies like Apple, Amazon, and Google, I thrive in translating complex technological challenges into user-centric solutions. A passion for understanding and addressing customer pain points and a commitment to driving innovation in every product I touch fuels my AI and Product Management journey.

I am deeply invested in mentoring the next generation of product leaders, sharing my experiences and insights to pave the way for their success. My technical acumen, coupled with a strategic mindset, positions me to continue shaping the future of product management in the tech industry.

Employee Experience
Artificial Intelligence (AI)
Employee Experience
Hybrid Work
Healthcare
AI Assistant
Webex Suite UCaaS
Webex Calling
Contact Center CCaaS
Training Experience
TRAINING PASS REQUIRED
Building breakthrough collaboration AI innovations: An interactive talk with AI product experts.
Training Class: Foundations

Have you ever wanted to hear from key product experts driving your favorite AI features in the Cisco collaboration portfolio? This includes features like background noise removal, meetings summaries, transcription, translation, and more! Here’s your chance to learn how we walk the talk on Responsible AI to make the experience inclusive for all.

 

In this interactive, technical, give-and-take deep dive, we'll share how we developed some of the cool AI features across audio, video, speech, and natural language while keeping data privacy and data diversity in mind. You'll learn what makes our approach both differentiated and industry-leading. Join us for this fun, interactive, and fast-paced session!

Speakers
Cisco
Aishwarya Rao
Sr Product Manager, Collab AI, Cisco
Aishwarya is a Sr Product Manager at Webex, Collaboration AI. She's spent the last year leading product for summarization services for Webex Suite and Contact Center, and currently leads various AI foundation services that power Webex Suite. Aishwarya came in to Cisco with a range of unique experience, from having built enterprise blockchain technology at IBM, to leading healthcare research technology for homelessness at a YC startup. Aishwarya holds a Masters degree in Computer Science from University of Southern California, and is currently based in NYC.
Cisco
Savita Kini
Director Product Management, Collab AI, Cisco

Savita Kini is a global product and business executive with a passion for driving new innovation, new business initiatives and operational excellence in global product teams. She currently leads new technology initiatives at the intersection of artificial intelligence, speech science, computer vision and embedded systems in Cisco Webex. Prior to this role, she led Product for BabbleLabs, a speech AI startup, acquired by Cisco in 2020. She also led engineering, product management, marketing and sales operations at Cisco, Brocade and at startups in India and US. Savita holds an MBA from Cornell University, an MS in Computer Engineering from Texas A&M University and a BS in Electrical Engineering from University of Mumbai.

Cisco
Mayada Abdelrahman
Director of Product Management, Cisco
Mayada is the Director of Product Management leading the Speech AI portfolio for Webex focusing on empowering the Collaboration portfolio with the latest trends in AI and ML. Mayada joined Cisco in 2019 after the acquisition of Voicea, an AI startup where she led Product Management and Technical Program Management. She has more than 15 years of experience in the tech industry launching products both in software and hardware. Mayada has an MBA from Duke University and a Computer Science Degree from the American University in Cairo.
Cisco
Ferdinando Olivieri
Product Manager Lead, Collab AI, Cisco
Ferdinando is a Product Manager for Webex AI Audio Innovations, with the objective of advancing audio AI technologies to significantly enhance the Webex audio experience for customers. He is currently focusing on using generative AI for speech coding and for improving the quality of narrowband audio. Before stepping into product management, he dedicated over a decade to audio research in both academia and the industry. A published author of scientific papers and patents, Ferdinando has also contributed to various standardization activities within the telecommunications (3GPP) and broadcasting (MPEG, DVB) audio sectors. He holds a Ph.D. in Audio Signal Processing from the Institute of Sound and Vibration Research at Southampton, UK, and an MBA from the University of California, San Diego.
Training Experience
Artificial Intelligence (AI)
AI Assistant
Webex Suite UCaaS
Webex Calling
Webex Meetings
Cisco Devices
Contact Center CCaaS
Webex Connect CPaaS
Webex Platform
Control Hub
IT Experience
Effective Strategies for Operationalizing and De-risking AI Within Your Organization.
Operationalizing AI: Best Practices in Data Protection and Responsible AI

A new wave of generative AI capabilities is set to transform how we work and engage with customers. From collaboration features like message and meeting summarizations, highlights, and action items to purpose-built contact center AI, Large Language Models (LLMs) and other machine learning techniques are being deployed to improve hybrid work and deliver exceptional customer experiences. Join us to learn more about the generative AI capabilities and the advances in speech and video technology.

Speakers
Cisco
Keith Griffin
Cisco Fellow VP, Cisco

Keith Griffin joined Cisco’s Collaboration Technology Group in 2007 and is a Distinguished Engineer at Cisco focused on AI and Machine Learning in the office of CTO. He works on features that include Webex Assistant, Noise Removal, Relationship Intelligence, Facial recognition, Meeting Transcription and more. Keith works with customers, partners and analysts to ensure that technology direction is aligned with market needs. He leads Cisco’s Collaboration IP, Patent and Research strategy and has been Cisco’s top inventor for collaboration technology for over ten years. Keith holds a PhD from the University of Limerick in Ireland related to the use of Representational State Transfer (REST) programmable interface design for real time communication in web browsers. His major in computer engineering at university was virtual reality in manufacturing environments.

Cisco
Christina Torok
Leader, Product Marketing, Cisco

Christina Torok has been helping customers successfully adopt technology within their businesses for more than 15 years. In her current role at Webex, she leads the Webex Webinars and Events product marketing teams.

Akamai Technologies
Nikki Parsons
VP IT Engineering , Akamai Technologies
Nikki Parsons boasts a remarkable career spanning over 20 years in the information technology sector, with a specialized focus on infrastructure. Currently holding the position of Vice President of IT Engineering at Akamai Technologies, Nikki oversees the Network, Unified Communications, Messaging, and Service Delivery teams. Having joined Akamai in 2014, Nikki embarked on a mission to redesign and modernize the enterprise's unified communications and collaboration platforms. Her strategic efforts laid a robust pre-pandemic foundation, facilitating a seamless transition to a fully remote and highly productive workforce within a matter of days. Over the ensuing years, Nikki has spearheaded the reimagination of IT's service delivery, fostering a frictionless hybrid experience that concurrently propels employee productivity. In recognition of her outstanding contributions, Nikki was honored as the inaugural IT Winner of Akamai's most prestigious award, the Danny Lewin Award, in 2021. Beyond her professional endeavors, Nikki is deeply committed to cultivating a workplace culture characterized by trust, transparency, and professional independence. Her dedication to fostering inclusivity is evident in her recent appointment as the Chair of Akamai’s Enterprise Women’s Network. During her leisure time, Nikki indulges in outdoor activities, such as hiking and running, and maintains a commitment to physical fitness through strength training and participation in Orangetheory Fitness. Notably, throughout her tenure in the Bay Area, she has accomplished the impressive feat of completing seven marathons.
IT Experience
Employee Experience
Hybrid Work
Webex Suite UCaaS
Webex Events
Employee Experience
Entering a new era of immersive collaboration with Webex and Apple.
Discover how Webex brings spatial computing to life on Apple Vision Pro, with insights from American Eagle Outfitters.

Join this session to discover a ground breaking partnership that redefines the boundaries of collaboration, productivity, and immersive technology to deliver unmatched experiences. Step into the future with Webex and Apple Vision Pro as we usher in the transformative age of spatial computing.

Speakers
Cisco
Mithun Baphana
Sr. Manager, Product, Cisco

Mithun Baphana is the lead product manager for Webex Mobile, Cars & Mobile Integrations. He is focused on the mobile-first meetings experiences on Apple iOS and Android mobile devices. Mithun is also responsible for strategy and product experiences for Webex for Cars.

Mithun brings 12+ years of industry experience in building mobile product experiences and strategies. Before joining Cisco in 2021, Mithun led his startup from the idea stage to launch and beyond.

Mithun holds a Master of Electrical Engineering from the University of Southern California (USC) and a Bachelor of Engineering – Electronics & Telecommunications from the University of Pune, India. Outside of work, Mithun is passionate about historical memorabilia and macroeconomics. He lives in San Jose with his wife and two daughters.

American Eagle Outfitters
Joseph McQueen
Sr. Manager Collaboration, American Eagle Outfitters

With over three decades of experience in the Information Technology sector, I have honed a deep expertise in networking, voice systems, and collaboration technologies. My career spans an impressive 33 years, with 18 of those years dedicated to American Eagle, where I've played a pivotal role in advancing the company's technological infrastructure. Initially starting in networking, my journey evolved through the realms of voice communication, leading me to my current focus on collaboration tools. I am passionate about leveraging technology to streamline workflows and enhance team interactions. My responsibilities now encompass a broad spectrum of technologies, including mobile solutions, audio-visual systems, voice communications, and Apple ecosystem management. Throughout my tenure, I have been committed to innovation, particularly in automating processes to improve efficiency and effectiveness in collaboration. My work not only supports but also drives the strategic direction of technology adoption, ensuring that our tools are at the forefront of industry standards, enhancing productivity and user experience across the organization. My approach combines technical proficiency with a strategic vision, aiming to create seamless, integrated technology environments that empower teams to collaborate effortlessly, regardless of location or device. This blend of extensive experience, technical skill, and forward-thinking has established me as a leader in the field of IT, dedicated to transforming how businesses connect and operate.

Employee Experience
Employee Experience
Hybrid Work
Manageability
Artificial Intelligence (AI)
Retail Travel & Leisure
Mobility
Webex Suite UCaaS
Webex Calling
Webex Meetings
Cisco Devices
Training Experience
TRAINING PASS REQUIRED
Cisco devices: Incorporate AI into every meeting.
Training Class: Advanced

In the session, you'll learn how to take advantage of the latest Cisco hardware and software features to provide the best in-room and remote experience in the industry. Choose your deployment model and quickly and securely deploy everything from the most basic room, up to large and complex spaces, without the need of multi-vendor and multi-platform complexity. With Cisco AI built into every device, knowing where people are, who is talking, and being able to frame them appropriately, is natively available.

Speakers
Cisco
Chase Voisin
Solutions Engineer, Cisco
Chase is a seasoned professional in the video, conferencing, and telephony industry, with over 20 years of experience, including 11 years at Cisco. He is part of the global video center of excellence at Cisco, where he collaborates with a small, dedicated team to develop advanced video room designs and implementations. The team tailors room designs to meet customer needs, addresses complex challenges from boardrooms to quiet rooms, and offers training to the broader AV industry on implementing Cisco and third-party solutions. Their expertise also includes AI video-enabled conferencing and innovative camera layouts.
Cisco
Mark Lula
Video Device Solution Architect, Cisco
Mark is a 14-year Cisco veteran with experience across multiple verticals, segments, regions and technologies. As a member of the Global Collaboration Center of Excellence team, Mark is responsible to deliver complex customer room designs, engage with engineering teams to develop innovative device use cases and deliver training to field sales and partner engineering resources. Outside of work, Mark is an avid outdoorsman with a love for all power sports, hiking in the woods, snowboarding and is a father of two daughters who are just as full of energy.
Training Experience
Artificial Intelligence (AI)
Hybrid Work
Manageability
Observability
Workspaces
AI Assistant
Webex Suite UCaaS
Cisco Devices
Control Hub
IT Experience
Building the foundation for successful AI outcomes.
Achieve exceptional outcomes with voice and speech AI.

Generative AI is changing the way we collaborate and communicate, but while much of the focus has been on language models, real communication involves more than text. Join us to learn more about how Webex is providing next-generation AI experiences by combining audio, video, and text intelligence for more effective real-time collaboration.

Speakers
Cisco
Chris Rowen
VP, Engineering, Cisco
Chris is a Silicon Valley entrepreneur and technologist, now VP of AI in Csco's Collaboration business. Most recently he was co-founder and CEO of BabbleLabs, a speech ML company, acquired by Cisco in 2020. Prior to BabbleLabs, Chris served as CTO for Cadence's IP Group, which he joined after Cadence's acquisition of Tensilica, the company he founded in 1997 to develop extensible processors. He led Tensilica as CEO and later, CTO, to develop one of the most prolific embedded processor architectures, especially for compute-intensive embedded processing. Chris was a pioneer in developing RISC architecture and helped found MIPS Computer Systems in 1984. He has an MS and PhD in EE from Stanford and a BA in physics from Harvard. He was named an IEEE Fellow in 2015 for his work in development of microprocessor technology.
Cisco
Savita Kini
Director Product Management, Collab AI, Cisco

Savita Kini is a global product and business executive with a passion for driving new innovation, new business initiatives and operational excellence in global product teams. She currently leads new technology initiatives at the intersection of artificial intelligence, speech science, computer vision and embedded systems in Cisco Webex. Prior to this role, she led Product for BabbleLabs, a speech AI startup, acquired by Cisco in 2020. She also led engineering, product management, marketing and sales operations at Cisco, Brocade and at startups in India and US. Savita holds an MBA from Cornell University, an MS in Computer Engineering from Texas A&M University and a BS in Electrical Engineering from University of Mumbai.

IT Experience
Employee Experience
Hybrid Work
Manageability
Artificial Intelligence (AI)
Webex Suite UCaaS
Webex Calling
Webex Meetings
Employee Experience
Deliver mission-critical cloud calling with the AI-powered Webex platform
Elevate the user, customer, and IT experience with a modern calling platform

Cloud calling promises to deliver modern communications with a simplified infrastructure and streamlined administration. However, cloud migrations are often met with skepticism due to concerns over user adoption, cost, the complexity of cloud transitions, and the potential for business disruption.

 

Join this session to learn how Webex Calling customers have successfully transitioned to the cloud, overcoming concerns from users, the C-suite, and administrators. Learn about the strategies and best practices that facilitated a smooth migration and ensured stakeholder buy-in.

Speakers
Cisco
Amey Parandekar
VP, Webex Calling Product Management, Cisco

Amey Parandekar leads Product Management for Webex Calling, an enterprise grade, globally available, and innovative calling and phone system. He is passionate about innovation and evolving the calling experience from hearing, to seeing, to doing—empowering people to have a richer calling experience with Webex and leveraging cloud capabilities for the new era of hybrid work. Amey brings more than 20 years of experience in areas such as product management, design, and cloud engineering in productivity software at Cisco, Microsoft Teams, Azure, and Skype. He has developed 20 patents over his career.

Amey has a B.Tech from Indian Institute of Technology, Bombay and a master's degree from North Carolina State University.

He lives in Seattle with his family and enjoys outdoor activities such as hiking and kayaking in his free time.

Burrell Behavioral Health
Jarrett Newberry
Senior System Director, Information Technology, Burrell Behavioral Health

With over a decade of experience in the technology sector, I have cultivated a diverse skill set and a robust career, progressing through roles such as Help Desk Support, Help Desk Manager, Network and Systems Administrator, and IT Director. I am deeply passionate about leveraging technology to bridge the gap between communities and workplaces, always striving to serve and lead people effectively.

Throughout my career, I have demonstrated expertise in various areas, including leadership, asset refreshes, network refreshes, migrations, and numerous projects focused on enhancing IT operations' efficiency. I am dedicated to continuous improvement and innovation in technology, ensuring that IT solutions not only meet but exceed organizational needs.

Being in healthcare, accessibility is a core value we have to not only have, but that we believe in passionately. I have helped our organization to introduce Webex Calling and Contact Center for our call center, along with our Crisis services, relying on the 99.99% uptime to allow our Crisis team to stay online, and save lives.

American Eagle Outfitters
Joseph McQueen
Sr. Manager Collaboration, American Eagle Outfitters

With over three decades of experience in the Information Technology sector, I have honed a deep expertise in networking, voice systems, and collaboration technologies. My career spans an impressive 33 years, with 18 of those years dedicated to American Eagle, where I've played a pivotal role in advancing the company's technological infrastructure. Initially starting in networking, my journey evolved through the realms of voice communication, leading me to my current focus on collaboration tools. I am passionate about leveraging technology to streamline workflows and enhance team interactions. My responsibilities now encompass a broad spectrum of technologies, including mobile solutions, audio-visual systems, voice communications, and Apple ecosystem management. Throughout my tenure, I have been committed to innovation, particularly in automating processes to improve efficiency and effectiveness in collaboration. My work not only supports but also drives the strategic direction of technology adoption, ensuring that our tools are at the forefront of industry standards, enhancing productivity and user experience across the organization. My approach combines technical proficiency with a strategic vision, aiming to create seamless, integrated technology environments that empower teams to collaborate effortlessly, regardless of location or device. This blend of extensive experience, technical skill, and forward-thinking has established me as a leader in the field of IT, dedicated to transforming how businesses connect and operate.

Employee Experience
Employee Experience
Hybrid Work
Healthcare
Security & Compliance
Artificial Intelligence (AI)
Retail Travel & Leisure
Webex Suite UCaaS
Webex Calling
Training Experience
TRAINING PASS REQUIRED
Webex Calling: Transitioning from on-premises to cloud.
Training Lab: Advanced

This lab focuses on actively using tools to assist with migrating configurations, users, and devices from on-premises-based Unified Communications Manager (UCM) to Webex Calling. It will include instruction around the steps and best practices on the migration process and strategy. The tools used in this lab will include those available with Control Hub, Cloud Connected UC, and third-party tooling.

Speakers
Cisco
Hussain Ali
Technical Marketing Engineer, Cisco
Hussain Ali (CCIE# 38068 - VOICE, COLLAB) is a Technical Marketing Engineer/Technical Leader in the Collaboration Technology Group at Cisco Systems. He is responsible for all Unified Communications services and applications on the ISR, Catalyst 8300 & virtual routing platforms like Cisco Unified Border Element (CUBE), Cloud Calling solutions such as Webex Calling, call recording, Direct Routing with Microsoft Phone System, and Webex Contact Center. He provides architectural design guidance for unified communication services and solutions to enterprise customers, service providers, Cisco sales force, and Cisco partners. He works directly with the product management and engineering teams in strategizing future product development to meet customer needs. Prior to joining this group, he led the Multiservices Cisco Technical Assistance Center (TAC) team in Richardson, TX, troubleshooting and diagnosing some of the largest Cisco Collaboration deployments.
Cisco
Amy Ryan
Principal Solutions Engineer, Cisco
Amy Ryan is a Principal Solutions Engineer with over 24 years of experience in collaboration technologies. Amy worked for Cisco partners for 10 years and the last 14 years at Cisco designing and deploying complex calling solutions. Over the past few years it has been her passion to help customers move from premise based calling to cloud calling solutions.
Cisco
Venky Yechuri
Technical Projects Systems Engineer, Cisco
A Systems Engineer in Global Demo Engineering at Cisco, specializing in Collaboration Architecture!
Cisco
Mike Nelson
Solutions Engineer - Collaboration, Cisco
Before Cisco, I was a global engineer for audio/video integration leveraging Cisco video systems and Cisco call control designing for public sector and education use cases. I reside in Maple Grove, Minnesota with my wife Christine and our dog Bailey. When not working I am a video game and technology addict, and also love touring the country on vacation in our RV!
Training Experience
Customer Experience
Employee Experience
Manageability
Observability
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Control Hub
Training Experience
TRAINING PASS REQUIRED
Webex Contact Center Advanced Lab: Solution use-case and APIs.
Hands-On Lab

In this session we will be exploring how to combine the many features of the Webex Contact Center and extend their functionality through the use of flow logic, external systems, and APIs to create a custom fit experience for your business.

 

While this session may be considered technical, we will be providing in depth explanations and demonstrations regarding the “what, why, and how” of the steps we are taking as we progress through the labs using simple language and analogies rather than jargon, so that everyone can easily understand the subject matter.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Troubleshooting
Integrations Ecosystem
Contact Center CCaaS
Webex Platform
Control Hub
IT Experience
Webex and Microsoft: Enhancing productivity with powerful integrations.
Combine the power of Webex Suite and Microsoft.

Elevate collaboration and deliver top-notch employee experiences by combining the power of Webex Suite with Microsoft Teams and Office 365. Hear from Webex and Microsoft customers who have elevated teamwork with the powerful integrations available in Webex Suite.

Speakers
Cisco
Amit Barave
VP Product, Webex Suite and Webex AI, Cisco

Amit Barave is the VP Product, Webex Suite and Webex AI, supporting the Collaboration organization. In this role, Amit leads a talented team of Product Managers who help to release all the features and improvements that make Webex great. Amit has been with Cisco for over 20 years and is a Communications and Collaboration industry veteran. Prior to Webex, Amit was instrumental in launching industry-first products in Telepresence and IP-Radio communications space and scaling them to market leadership. He holds an MBA from Haas School of Business, UC Berkeley. A prolific innovator, Amit also holds 13 US patents in the field of radio and video communications.

Cisco
Travis Pouliot
Leader, Business Development, Cisco

Travis Pouliot has greater than 21 years of experience with Cisco Collaboration and Contact Center solutions. Most of his career has been spent working with customers across segments such as financial services, media, and entertainment, as well as supporting service providers. In his current role as a Business Development Leader focusing on integrations and interoperability for Webex, he works closely with customers, sales representatives, and business units. His goal is to ensure organizations can extend the power of the Webex platform and its ability to integrate with enterprise applications such as Microsoft’s to benefit diverse users.

Travis has a passion for cross architecture solutions that enable today’s hybrid work needs and hosts many customers in Cisco’s new PENN1 office in New York City.

State of TN
Bobby Lindsey
Senior IT Manager - UCC, State of TN
Bobby joined the State of Tennessee in 2013 to support the delivery of Unified Communications and Collaboration solutions serving in the roles of UC Architect, Supervisor and currently Senior IT Manager. Prior to joining the state, Bobby worked for Presidio Network Solutions as a Collaboration Architect from 2011 to 2013. From 1997 to 2011, he was in various roles with an international printing and publishing company serving in various roles culminating in the Manager of Network Services. Bobby holds a MA from Liberty University, a BS in Business Management from Mid-Continent University, and AS in Industrial Automation from Western Kentucky University.
IT Experience
Employee Experience
Hybrid Work
Integrations Ecosystem
Artificial Intelligence (AI)
Pub. Sector Gov't
Webex Suite UCaaS
Webex Meetings
Cisco Devices
Contact Center CCaaS
Webex Platform
Employee Experience
How Cigna fosters inclusion and employee satisfaction with Webex Polling and Q&A by Slido.
The data behind building a high-trust workplace.

In today's dynamic business environment shaped by hybrid work and economic challenges, fostering employee engagement is more crucial than ever. This session will demonstrate how promoting inclusion and trust can significantly enhance your team's morale and drive business success.

 

You will gain practical, data-driven strategies to boost employee engagement using Slido integrated in Webex, plus Slido's latest AI features. Discover insights from Slido's research with top US executives on how to create a culture that values and hears every voice. Join us to transform your workplace into a thriving, inclusive community!

Speakers
Slido
Pali Dudrik
General Manager, Slido
Pali Dudrik is the General Manager of Slido, the industry-leading audience interaction platform that has engaged over 160 million participants worldwide. In his role, Pali is responsible for setting the strategic direction of Slido, ensuring seamless execution across teams, and fostering a workplace culture that aligns with the company's values. Following Slido's acquisition in 2021, Pali played a pivotal role in integrating the platform into Cisco. His leadership is grounded in his extensive experience as a COO, VP of Sales, and IT consultant, as well as his long-standing involvement in NGOs.
Cigna
Jan Agay
Infrastructure Engineering Senior Manager, Cigna
Jan Agay: IT Leader with a Passion for Collaboration and Efficiency Jan Agay is a dedicated Infrastructure Engineering Senior Manager focused on real-time collaboration with over 24 years of experience driving IT innovation and streamlining operations. A happily married father of four, he resides in Fair Lawn, New Jersey, where he balances his professional life with the joys of family. Throughout his career, Jan has consistently delivered strategic solutions that enhance security, user experience, and cost-effectiveness. Here are some of Jan's key strengths: Collaboration Expertise: Adept at managing and deploying next-generation collaboration tools like Webex, Mattermost, and Microsoft Teams, fostering seamless communication and teamwork within organizations. Cloud Adoption Champion: Successfully migrated subsidiary companies to cloud-based infrastructure using Microsoft Azure and Office 365, leveraging technologies like AutoPilot and Windows Hello. Technical Breadth: Possesses a comprehensive skillset encompassing Webex, Office 365 Administration, Microsoft Azure, Amazon Web Services, and various programming languages. Jan-Ronald's passion for technology extends beyond his professional endeavors. He actively seeks opportunities to share his knowledge, having served as a CrossFit coach and provided IT training.
Employee Experience
Manageability
Observability
Healthcare
Artificial Intelligence (AI)
Training Experience
TRAINING PASS REQUIRED
Desk Phone 9800 deep dive: Action button, hot desking, and enhanced configuration lab.
Training Lab: Advanced

In this Desk Phone 9800 Series lab, attendees will learn about:

 

  • Configuring the 9800 on Cisco Unified Communications Manager (UCM).
  • Action button use cases.
  • Configuring the action button for emergency and silent emergency calls.
  • Configuring the favorite button to support up to 10 speed dials.
  • Custom logo, wallpaper and kiosk mode (9871).
  • PhoneOS migration from UCM to Webex Calling.
  • New PhoneOS security (Talking track).
  • Configuring hot desking with hot desk login.
  • Smart Audio using AI noise removal.
  • Webex Meetings.
  • Provisioning using Cisco enhanced configuration in Control Hub.
Speakers
Cisco
Venky Yechuri
Technical Projects Systems Engineer, Cisco
A Systems Engineer in Global Demo Engineering at Cisco, specializing in Collaboration Architecture!
Cisco
Aviva Chen
Engineering Product Manager, Cisco
Aviva joined Cisco in 2015 and now she's a Product Manager of Collaboration Device Technology Group.
Cisco
Jon Miranda
Collaboration Solutions Engineer, Cisco
Jon Miranda is a Collaboration Solutions Engineer in Cisco's Global Enterprise Solutions group. With over 23 years of experience, he has provided guidance on collaboration designs and solutions to ensure successful business outcomes for Cisco partners and customers. Jon holds a CCIE in Collaboration and focuses on supporting the Global Enterprise team with all areas of the Collaboration Portfolio.
Cisco
Kevin Ian Barrow
Technical Marketing Engineer Leader, Cisco

Kevin Ian is a Cisco and Microsoft Certified Technical Marketing Engineer focusing on Integrations. Kevin’s Ian’s career has allowed him to become proficient in Cisco’s Datacenter and Mobility Technologies, and ultimately Cisco’s Collaboration portfolio. Kevin’s current focus is on maximizing and integrating Ciscos latest acquisition of Splunk, along with further development of Cisco’s video technologies including Cisco video devices.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Workspaces
Troubleshooting
Webex Suite UCaaS
Webex Calling
Cisco Devices
Control Hub
IT Experience
Control Hub: One powerful dashboard to manage it all.
Securely and seamlessly manages all workflows, in one place.

Simplify and manage your hybrid workplace with Control Hub, the AI-powered, single-pane-of-glass management solution for Webex services and Cisco devices. With everything you need to deploy, manage, and optimize your workflows and workspaces in one place, you can easily onboard users, drive adoption, and increase ROI while ensuring all communications remain secure, private, and compliant.

Speakers
Cisco
Alec Walker
Director of Product Management, Cisco
Alec Walker is a senior Product Leader at Cisco, where he oversees the development and execution of the product roadmap for Webex Control Hub, Cisco’s premier single-pane-of-glass portal for managing its suite of collaboration products. Alec’s leadership is focused on refining the administrative experience and ensuring seamless and simplified user interfaces across Cisco’s collaboration ecosystem. With over two decades of experience, Alec has driven innovation within market-leading communication companies. His deep expertise in cloud technologies and dedication to enhancing user experiences have positioned him as a key influencer in the evolution of collaboration solutions. Before Cisco, Alec was a product leader at BroadSoft, with a particular focus on administrative experiences for the micro business segment.
Cisco
Michael McGary
Director, Product Management, Cisco
Michael is the Director of Product Management, overseeing Webex Suite Security, Scheduling & Calendar System Integrations, Zero Trust Security for Webex, and various Webex back-end services. With over a decade of experience in cloud solutions, Michael has been pivotal in leading key projects such as the OBTP “Green Join button” and Video Integration for Microsoft Teams. Michael's career began at General Electric, where he led the Video Communications team, managing video conferencing, satellite, and internal cable television systems for GE Power Systems. He was also the first to implement an internal webcasting network at GE. Prior to his role at Cisco, Michael worked at TANDBERG for over 8 years, where he played a significant role in designing solutions and architectures for many key customers.
BlackRock
Melanie Sastre
Unified Communications Engineer, BlackRock
Member of the Unified Collaboration Communication Team and joined the Telecommunications team. Responsible for the Design, Engineering Implementation and Support of Carrier Infrastructure, Desktop Phones, Trader Deal Boards, Voice Recording, Contact Centers, Desktop and Mobile Voice/ Video solutions including all of the Data Center servers and routers supporting each technology.
IT Experience
Employee Experience
Manageability
Observability
Security & Compliance
Troubleshooting
Financial Services
Webex Suite UCaaS
Webex Platform
Control Hub
Employee Experience
How Axis Capital embraces the power of async video.
Break free from your calendar with Vidcast.

Discover Webex video messaging, the hidden gem that's revolutionizing the way we collaborate asynchronously. Vidcast empowers teams to communicate seamlessly across time zones and schedules, ensuring that the flow of ideas and progress never stalls.

Speakers
Cisco
Bal Kambo
Global Product Marketing Manager, Cisco

Bal Kambo is a Global Product Marketing Manager at Cisco. She joined Cisco in 2021, initially managing Cisco Desk Series devices, and now the PMM for Webex Suite, an award-winning all-in-one collaboration solution designed for hybrid work. Additionally, she spearheads key Webex Integration partnerships with industry giants such as Apple, Google, Samsung, and Webex for Auto partners.

Before joining Cisco, Bal accrued extensive experience in the IT computer industry in both hardware and software across Europe, Middle East, and Africa. Her leadership in developing product and marketing strategies, programs, product marketing, product management, product life-cycle, and business planning has been a driving force behind her career achievements.

Graduated with a Master's Degree in Marketing and living in the UK. Away from her professional pursuits, she has a keen eye for interior decorating and cherishes moments spent with family and friends. Her passion for travel is evident, having explored over 30+ destinations, where she enjoys immersing herself in different cultures and culinary arts.

Cisco
Hannah Berke
Customer Success Leader, Cisco
As the dedicated Customer Success Leader for Vidcast, I am deeply committed to guiding organizations through the transformative adoption of asynchronous video communications. My journey with Vidcast began during its beta phase in September 2021, and it has been a remarkable experience to witness and contribute to its growth and evolution. I am most passionate about empowering customers through education, coupled with fostering dynamic and enduring relationships.
AXIS Capital
Michael Grimaldi
Head of End-User Services, AXIS Capital

Mike Grimaldi is Head of End-User Services at AXIS Capital, a specialist insurer and reinsurer. He currently leads the onsite end-user support team, the remote IT service desk and is responsible for the Webex experience at AXIS. Mike and his team are responsible for ensuring that AXIS has a first-class collaboration experience across all Webex products including messaging, meetings and webinars.

Employee Experience
Hybrid Work
Sustainability
Financial Services
Artificial Intelligence (AI)
AI Assistant
Webex Suite UCaaS
Training Experience
TRAINING PASS REQUIRED
Webex Connect with Instant Connect for video customer interactions.
Training Lab: Advanced

Businesses in all verticals want to improve customer service and the ability to communicate with experts over video is growing in demand. For customers, interacting with experts needs to be easy and offered on their digital channel of choice.

 

Join us to explore Instant Connect video features and APIs and learn how to integrate them into digital channels with Webex Connect (CPaaS).

 

You’ll leave this session understanding:

  1. How Instant Connect provides WebRTC based video communications leveraging APIs.
  2. Real use case example on the orchestration power of Webex Connect, integrating not only with Instant Connect, but also with externals systems like CRMs.
  3. How to create a fully working Webex Connect flow in your own developer sandbox.
Speakers
Cisco
Victor Vazquez
Solutions Engineer, Cisco
Victor is a Collaboration Solutions Engineer within the global Webex Solutions Developer Group, Global Central of Excellence, where he supports customers worldwide. He specializes in building cross-architecture solutions that enable businesses to achieve their objectives. His journey at Cisco started as as a System Engineer, and evolved as he transitioned into a Collaboration specialist. Over the years, Victor has honed his expertise, particularly focusing on Contact Center and CPaaS (Communication Platform as a Service)
Training Experience
Customer Experience
Employee Experience
Observability
Integrations Ecosystem
Webex Connect CPaaS
Webex Platform
Employee Experience
Reimagine Workspaces: Cisco's Vision for AI-Powered Devices.
Hear adidas and Frost & Sullivan discuss future-ready collaboration​.

Join us for a deep dive into Cisco’s strategic vision for reimagining workspaces with AI-powered devices for every workspace.

 

In this session, you’ll learn:

  • How Cisco devices bridge the gap between in-person and remote participants with innovative, intelligent audio and video experiences.
  • How AI is making it easier for IT to digitize workplace management and support hybrid work at scale.
  • The upcoming innovation you can expect across the entire device portfolio, including Cisco phones, headsets, and video collaboration devices.
  • Key trends in the industry, featuring special guest Roopam Jain from Frost & Sullivan, and why Cisco is ranked as the top vendor in this year’s Frost Radar™: Meeting Room Video Conferencing Devices report.
  • How adidas are using Cisco devices to deliver a next generation meeting room experience to their emplyees.
Speakers
Cisco
Espen Løberg
VP, Product Management, Cisco

Espen Løberg leads Product Management for Webex video devices. Espen joined Cisco with the acquisition of Tandberg in 2010, and since then he's managed Cisco's Video Conferencing and Telepresence business through several market transitions. When Espen isn’t passionately discussing the future of work, he enjoys spending time in the outdoors with family and friends. He holds a Master of Science from the Norwegian University of Science and Technology and lives and works in Oslo.

Cisco
Caitlin Lacey
Director, Product Marketing, Collaboration Devices, Cisco
Caitlin Lacey is a seasoned product marketing leader with over 15 years of experience driving business growth through innovative technology at companies like Meta, Twitter and Niantic. She excels at crafting strategies that boost user adoption and revenue, leading global teams to success in the B2B and tech sectors. Caitlin is dedicated to creating strategies that not only drive business growth but also make work more meaningful and collaborative. Known for her strategic problem-solving, market insights, and ability to deliver results, Caitlin has a strong passion for emerging technologies. She has played a pivotal role in launching AR platforms and now spearheads the marketing efforts for Cisco Collaboration Devices, where she is committed to enhancing the way people connect and collaborate at work. Her work, which blends technology with human connection, has been featured in leading industry publications such as AdWeek, The Drum, and AdAge, showcasing her expertise in storytelling and tech leadership.
Frost & Sullivan
Roopam Jain
Senior Analyst and VP of Research, Frost & Sullivan

Roopam Jain is a senior analyst and VP of research at Frost & Sullivan's Connected Work practice. She has more than 20 years of market analysis and strategic consulting expertise on next-generation collaboration technologies with particular expertise in video and team collaboration tools. She has closely followed market trends and customer adoption of collaboration technologies and has a deep understanding of user behaviors and challenges surrounding hybrid work. Roopam holds an MBA in Marketing Management from Baruch College, City University of New York.

adidas
Milos Hadzi-Stevic
Director, Product Ownership Hybrid Workspace, adidas

Miloš Hadži-Stević is the Director of Product Ownership for Hybrid Workspace at adidas, where he spearheads global initiatives focused on enhancing meeting room videoconferencing and room booking systems. With a strong foundation in strategic planning and cross-functional collaboration, Miloš and his team are dedicated to delivering best-in-class collaboration tools and seamless workplace experiences for adidas employees around the world.

Employee Experience
Employee Experience
Hybrid Work
Sustainability
Manageability
Workspaces
Integrations Ecosystem
Artificial Intelligence (AI)
Retail Travel & Leisure
Cisco Devices
IT Experience
Simplify video deployment, deliver better experiences.
Hear how Cisco and BNY are reducing meeting room complexity.

Organizations have returned to the office, but most employees like the flexibility to choose where they work. This brings about new challenges for IT. 72% of employers say there is an inconsistent experience between remote and in-office participants. High-quality, intelligent video collaboration systems can help, but complexity, manageability, and costs can hold organizations back.

 

Join us to hear how Cisco devices with intelligent cameras, audio over IP, and advanced manageability, can enable IT teams to provide the best experience, simplify admin, and accelerate adoption across the enterprise. Discover reference designs, blueprints, and powerful tools that reduce costs and accelerate your time to value.

 

Hear how BNY are are simplifying their meeting rooms and creating a better user experience with Cisco devices.

Speakers
Cisco
Chris Barwick
VP, Collaboration GTM & Devices Acceleration, Cisco

As Vice President for Cisco Collaboration Strategy and GTM, Chris leads a team responsible for Cisco9’s Collaboration Go-To-Market strategy and Cisco Devices Acceleration. Previously, Chris was responsible for the sales execution of Cisco’s Cloud and Premise Collaboration business in the US, Canada, and Latin America. This role also included identifying key market transitions, solution incubation and GTM strategies, while managing future growth, expansion, and continuous innovation to ensure customer success. The Collaboration solution for Cisco powers team collaboration, unified communications, next generation meeting solutions, collaboration devices and customer care / Collaboration Platform as-a-Service solutions. Since joining Cisco in 2000, Chris has been focused on customer business outcomes with numerous roles including: Product Sales Specialist, Account Manager, Regional Sales Manager for Commercial and Public Sector, Global Video Sales leader, Americas Collaboration Sales Director, and VP Collaboration strategy. He has always achieved consistent year-over-year sales growth including 17 out of 20 years exceeding stretch sales objectives at Cisco. Prior to joining Cisco, Chris was a rising sales leader at Anixter, Ameritech, and ArrowPoint Communications. He has extensive experience in Enterprise Networking, Data Center, Collaboration and Video solutions including SaaS, Cloud, and GTM strategies. Chris holds a bachelor’s degree in Aeronautical and Astronautical Engineering from the University of Washington and has attended Stanford Graduate School of Business with an emphasis on leadership development / innovation.

Cisco
Anna Bieber
Product Manager, Cisco

Anna is a Product Manager in the Camera and Audio Intelligence Devices Team. Coming from an international background, she is passionate about working on products that connect people across the world.

BNY
Cody Haiden
SVP, Principal Engineer, BNY

Cody Haiden is a seasoned infrastructure technologist with over a decade of expertise in collaboration tools and enhancing user experiences in voice, video, and conferencing technologies. Currently serving as Senior Vice President for Workplace Technology at BNY, Cody leads technology strategies for modern workplace solutions. Focusing on colleague experiences, Cody drives new technology advancements ensuring they meet the needs of today’s evolving workplace. With a deep understanding of core infrastructure technologies such as LAN/WAN design, data center, virtualization, and Microsoft 365/Azure/Entra ID, Cody brings a holistic approach to modernizing collaboration and workplace technologies. He has also held key roles in global technology transformations, such as deploying enterprise-wide collaboration platforms, and leading IT initiatives during mergers, acquisitions and divestures. These experiences have made Cody well-versed in both technical and strategic elements of enterprise IT. Cody's extensive expertise and commitment to advancing innovation in infrastructure technology, systems architecture, and business processes have established him as a trusted leader in modern collaboration technologies.

IT Experience
Employee Experience
Hybrid Work
Manageability
Workspaces
Artificial Intelligence (AI)
Cisco Devices
Control Hub
Employee Experience
More than a phone. See how organizations are rethinking the hybrid office desk experience.
Real-life examples from Kennedy Space Center and St. Anne Institute.

People don’t want to commute to compute—they can do that at home. Most knowledge workers today visit the office 2-3 days a week to collaborate, learn, and network. People just need a space to work.

 

As businesses update the office experience to support a more dynamic environment, many are moving away from personal desks to shared desk spaces. However, transition can be complex and costly, requiring new technology and sensors. There’s a smarter way.

 

More than a desk phone or video device, the Desk Phone 9800 Series and Desk Series devices support collaboration, enable desk reservation and hot desking, enhance workplace safety, and provide advanced analytics for IT teams.

 

Discover how St. Anne Institute and Kennedy Space Center are rethinking the desk experience.

 

More than a desk phone or video device, the Desk Phone 9800 Series and Desk Series collaboration devices solve for hot desking with a secure, personalized experience, safety features, and advanced analytics. Join us to see how these devices can help you reimagine the desk.

Speakers
Cisco
Marisa Rutti
Product Marketing Manager, Cisco

Marisa Rutti is a Product Marketing Manager at Cisco. With a passion for new technology, she enjoys discussing the value of collaboration devices and how they can create a better experience within the workplace. Over the last 7 years at Cisco, Marisa has also worked on global strategic partnerships, industry and IoT solutions. Prior to Cisco, she has held roles within the high-tech partner community and start-ups where she has built a background in storytelling, product, and digital marketing.

Cisco
John Reeder
Senior Director Product, Cisco
John Reeder, Senior Director Product Manager at Cisco Systems, Unified Communications Technology Group, is responsible for headsets, Enterprise phones and driving cloud-based endpoints into the product life cycle. With nearly 20 years’ experience in data networking, Cyber security and unified communications, his knowledge extends across devices, mobility solutions, AI, Cloud Platforms and strategy. Prior to his current position John has been involved in driving soft clients and mobility solutions in both the Enterprise and Service Provider markets. John's extensive global experience in designing, implementing and optimizing unified communications has helped him better understand the challenges businesses face today.
Cisco
Ashley Prettyman
Product Manager Lead, Cisco, Cisco

Ashley Prettyman is a Product Manager Lead in the Collaboration Technology Group working on devices and wearables.  She is passionate about the end-to-end lifecycle of taking innovative products from ideation to prototype to market launch.  Over the last 5 years, she has held various roles within the collaboration team focusing on new product development, product launch, product marketing and customer engagements.

Prior to Cisco, Ashley worked in portfolio management, new product introduction, and supply chain operations at a multinational oil and gas company. She holds a bachelor’s degree in Industrial Distribution from Texas A&M University.  In her free time, she enjoys exploring new places, cultures, and cuisines along with playing America’s fastest growing sport, pickleball.

St Anne Institute
Tim Roberts
Solution Architect, St Anne Institute
I am originally from N.Ireland over in the UK and had traveled around Europe and other surrounding countries before visiting the US. I love to travel and see sites from the coasts to the mountains, as well as natural and historic. I started my professional career studying originally for Aeronautical Engineering, then took a side-step early on into IT through some other classes. Realized I loved the constant flux of IT, the constant changes and learning in network and server infrastructure alone. I took classes in the UK, but then moved to the US to continue my education, working in the same college as a student aide in IT. I added professional certifications along the way. I have worked my way up through from helpdesk, to deskside, as well as server, network and telecom systems administration. Along the way, I moved up the professional ladder as supervisor, manager to director level. I have also worked in a variety of industries like financial, pharmaceutical, medical and more at both the local, regional, national and international. Cisco has been the backbone of a lot of those companies, from both networking and telephony and have embraced the move from on premise big firewall and communications servers, to dynamic and flexible cloud based networking like Meraki and telephony like Spark Calling, which has since migrated to Webex. Where I work now is a hybrid mix of education, healthcare, as well as also being a non-profit. Due to the evolving nature of the business, I also helped transition them over to Webex, which has added enhanced security and collaboration between teams, as well as unifying communication between all sites and staff.
Kennedy Space Center
Pedro Antonio Oñoro
IT DIRECTOR, Kennedy Space Center

As the NASA’s Kennedy Space Center Visitor Complex IT Director, Pedro oversees the strategic technology of all the systems and network architecture. With a background in both networking and systems engineering, he ensures a seamless operation of the IT infrastructure.

His extensive experience in graphic design, app, and web development empowers him to develop innovative tools tailored to streamline the business operation and deliver cutting-edge solutions. Through the creation of immersive interactive experiences, setting new standards for innovation in the hospitality industry.

Pedro is passionate about bringing innovative and exciting technologies to the Kennedy Space Center Visitor Complex and enhance the guest experience.

Employee Experience
Employee Experience
Hybrid Work
Pub. Sector Gov't
Workspaces
Mobility
Cisco Devices
Training Experience
TRAINING PASS REQUIRED
Using devices xAPI for integrated workspaces or automated workspaces.
Training Lab: Expert

In this course, you will learn how to monitor, customize, and enhance your workspaces by leveraging advanced macros, local WebSocket-connected Web Apps, and scalable Workspace Integrations.

Speakers
Cisco
Bobby McGonigle Jr.
Technical Marketing Engineer, Cisco

I am a Technical Marketing Engineer(TME) for Cisco Collaboration. My focus is on device customization using the xApi, Macros and UI Extensions; creating new experiences and tools for the community to use in their spaces. I have been working with collaboration technology for 6+ years, primarily around conference devices in both administration and education environments.

Cisco
Will Mills
Solutions Engineer, Cisco
William is a Solutions Engineer within the global Webex Solutions Developer Group, Global Central of Excellence, where he supports customers worldwide. Based in Galway, Ireland, William's journey at Cisco began as a Collaboration Trials Engineer and evolved into a cross-architecture solutions developer. Over the past three years, William has developed numerous innovative solutions leveraging Webex APIs, SDKs, CPaaS, and Collaboration Devices, significantly enhancing customer engagement and driving substantial revenue growth.
Training Experience
Manageability
Observability
Workspaces
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Webex Platform
Control Hub
IT Experience
Digitize workspace management with Cisco Spaces and Control Hub.
How M&T Bank streamlined IT operations.

Bringing next-generation experiences to the workforce requires us to rethink the office, especially when it comes to employee experiences and space allocation. For a successful transformation, businesses need insights into workspace usage and environmental conditions to enhance productivity and support wellbeing.

 

Join us to hear from M&T Bank and Cisco experts on how Cisco Spaces digitizes workspace management by tracking occupancy and environmental data from workplace sensors to provide real-time and historical visualizations of your spaces. You’ll also learn how Control Hub streamlines device and workspace management to simplify on-boarding and maintenance while leveraging AI to proactively identify, triage, and troubleshoot problems.

Speakers
Cisco
Annemarie Hauge
Engineering Product Manager , Cisco

Annemarie Hauge is the Site & Team Lead at the Oslo Experience Center, part of Cisco's Norway Devices Product Management team. With over a decade of experience at Cisco Norway, Annemarie brings deep expertise in collaboration and a strong commitment to advancing Cisco's mission of powering an inclusive future for all

Cisco
Vanessa Sulikowski
Distinguished Solutions Engineer, Cisco
Vanessa Sulikowski is a Distinguished Solutions Engineer and has been working in the ICT industry for over 30 years. Vanessa joined Cisco in 2000 and pursued a specialisation in Collaboration Technology and is considered a Trusted Advisor for many organisations across the Asia Pacific region. Vanessa has presented at Cisco Live internationally since 2001, she is recognised as a Distinguished Speaker and she was inducted into the Distinguished Speaker Hall of Fame. She has also presented at many other industry technology events such as InfoComm Asia, Microsoft TechEd, JuiceIT, IBM Think, Wainhouse Summit, QuestNet, and Imagine. Vanessa is an evangelist for workforce experience and hybrid workplace transformation working with customers on their transformation projects as well as presenting at Workplace and Technology focused events WorkTech, ReWork, Flexible Working Summit, Digital Workplace Summit, Future WorkTech, CoreNet and Real Property Vanessa holds a Bachelor of Computer Science (Hons) degree from the University of Newcastle and has achieved Cisco Certified Internetworking Expert (CCIE) Voice.
M&T Bank
Katie Gilliland
VP, Engineering Team Lead, M&T Bank, M&T Bank
Katie is the Engineering Team Lead for myTech events which provides audio video event services and media services at M&T Bank. Katie has been with the bank for three years. Prior to the bank, Katie was in the theater/live event industry having worked at many venues in different technology roles but had longer tenures as the production manager of the Nazareth College Performing Arts Center and assistant manager at the University at Buffalo Performing Arts Center. Katie’s career has been about aligning technology to communicate. At M&T she has worked extensively on creating a seamless hybrid experience for Tech Hub at Seneca One. Post pandemic we are on a journey to understand our new ways of working and how to align technology that fosters collaboration within this new space. Katie and her team have worked to understand the use cases as well as solution, innovate, push the technology to meet these objectives. Over the last few months her and her team has been focused on creating an equitable experience between the remote experience and the in-person experience with the use of camera angles and multiple cameras in space to create inclusive conversations. Katie has spent time studying architecture, engineering, and other related topics but holds a degree in Theater Technology & Design. Katie is currently pursuing her MBA at the University at Buffalo (UB).
IT Experience
Hybrid Work
Sustainability
Manageability
Observability
Workspaces
Troubleshooting
Integrations Ecosystem
Financial Services
Cisco Devices
Control Hub
Employee Experience
Elevate your Microsoft Teams Rooms experience with Cisco devices.
Why Accenture choose Cisco Devices with Microsoft Teams Rooms.

Since announcing native support for Microsoft Teams Rooms in 2022, Cisco has certified a full range of intelligent devices to elevate the experience in every workspace—from the desk to meeting rooms to large community and learning spaces.

 

In this session, you'll learn how Cisco devices for Microsoft Teams uniquely utilize the power of RoomOS to deliver AI-powered cinematic meetings, integrate with your smart buildings systems using macros and APIs, and support rich interoperability with Webex and Zoom meetings—all from the same device.

 

You'll hear how Cisco Devices for MicrosoftTeams are helping Accenture deliver a simple, consistent, and secure meeting room solution for any workspace.

 

You'll also discover the latest adoption resources from Cisco that will help you plan and accelerate your deployment of Microsoft Teams Rooms.

Speakers
Cisco
Andy Johnston
Leader, Product Marketing, Cisco

Andy leads the product marketing team for Cisco Collaboration Devices. He has worked in Cisco Collaboration Technology Group for over 10 years, providing product marketing support for a range of collaboration devices, enterprise calling solutions, and video conferencing infrastructure. Prior to joining Cisco, Andy held positions in product marketing, field marketing, product management, and engineering in the IT industry. He hold a 1st Class (Hons) Masters Degree in Electrical and Electronic Engineering from Newcastle University, and a CIM Diploma in Marketing.

Accenture
Dave Petricca
Collaboration Strategy/Architecture Sr. Manager, Accenture

Dave Petricca is Sr. Manager within the Accenture CIO organization and leads the product strategy and architecture standards for Accenture's global Video & Collaboration environment. He has over 25 years in the industry across IP networks, cloud computing and video & collaboration products and architectures. Dave has enjoyed the rapid technology advancements in the video and collaboration space across a complex landscape. During his tenure, Accenture has grown over 30x to over 730,000 people adding massive scale to this landscape and the challenges of bringing the best of Cisco, Microsoft and other technologies together.

Cisco
Morten Gunnerad
Lead Product Manager , Cisco

Morten Gunnerud is a Lead Product Manager at Cisco where he leads the Join Any Meeting product group, focusing on delivering seamless cross-platform meeting experiences. In this role, he collaborates with a talented team to enhance the usability, scalability, and security of Cisco's meeting solutions.

One of Morten’s key contributions has been leading the development of Cisco’s Microsoft Teams Rooms on RoomOS, which brought Cisco's industry-leading quality and manageability to Microsoft Teams customers. This effort has strengthened Cisco’s partnership with Microsoft and provided users with a more unified and integrated meeting experience.

Morten is driven by a commitment to understanding customer needs and building innovative, practical solutions. He values collaboration and strives to contribute meaningfully to the evolving world of technology and communication.

Employee Experience
Employee Experience
Workspaces
Integrations Ecosystem
Artificial Intelligence (AI)
Cisco Devices
Control Hub
IT Experience
IT, HR, and Facilities: A winning combination for a successful workplace transformation.
Best practices for reinventing workspaces.

Cisco recently made significant investments to transform its corporate real estate, optimizing offices around the world to deliver a modern hybrid work experience. To effectively address employee needs, create a great experience, and continually optimize spaces, we brought together IT, HR, and Facilities stakeholders to work together in lockstep throughout every stage of the process.

 

Join this session to hear from Cisco are transforming their offices. Learn about their strategies for bringing together cross-functional teams to successfully elevate the office experience for hybrid work and discover the key lessons they learned during the process.

Speakers
Cisco
Mark Miller
Director, Business Development, Cisco

Mark Miller is a member of Cisco’s Global Collaboration Center of Excellence, leading hybrid work strategy. In his current role he is responsible for engaging with Cisco most strategic clients, assisting them in the creation of their next-generation work environments. Mark also works closely with Cisco’s Workplace Resources and IT teams on the transformation of our real estate portfolio, and has played a key role in the design, development and launch of Cisco latest offices in Chicago, New York and Atlanta. Mark has over 30 years of experience in business and technology consulting, solutions development, marketing, and sales. Throughout his career, Mark has been recognized for his skills in leading large and complex business and technology transformation projects.

Cisco
Kieran Higgins
Director, Digital Workplace Collaboration Experience, Cisco

Kieran Higgins manages Digital Workplace Collaboration for Cisco. This includes Voice, Video, Meetings & Messaging, and Contact Center services globally. This also covers in-office technology and the platforms and services that deliver hybrid work for more than 140,000 employees and partners. Kieran is a 20-year Cisco veteran, delivering and managing IT client, network, and infrastructure services in APAC, Europe, and globally. Prior to this role, he held a variety of management, engineering and design roles in a variety of Fortune 500 companies in different geographies. Kieran holds a BSc and a research MSc in Applied Physics and has always been driven by the data and insights in working towards delivering business outcomes.

Cisco
John Labus
Workplace Design Manager, Cisco

John Labus is a member of Cisco’s Real Estate Design and Construction Team, focusing on the creation of Cisco’s next-generation work environments. In his role he works closely with stakeholders across Cisco, including executive leadership, IT, People and Communities, Sales, Marketing and our Collaboration Business Group, to design and build some of the most collaborative, intelligent and sustainable workplaces in the world. With a degree in Architecture from North Carolina State University, John has over 30 years or experience in architectural design, space planning and change management, delivering millions of square feet of innovative office space across the globe. Most recently, he led the design efforts for Cisco’s newest flagship offices in New York, Atlanta, Chicago and Washington DC, as well as consulting with Cisco Design and Construction teams globally to assure consistency across our real estate portfolio. John’s projects have hosted numerous CoreNet events, been featured in Forbes, Wall Street Journal, CNBC, and have been recognized for excellence by the Leesman Index.

IT Experience
Employee Experience
Hybrid Work
Sustainability
Manageability
Workspaces
Cisco Devices
Control Hub
Customer Experience
How Webex Contact Center is redefining the agent and supervisor experience.
How Umpqua Bank is harnessing AI for agent empowerment.

Delivering amazing customer experiences requires informed agents who can quickly solve customer problems. With cutting-edge tools and a wealth of data-driven insights, agents are empowered to engage in a way that not only meets, but exceeds customer expectations. Join this session to learn how to transform your contact center with AI-powered features that can improve the efficiency of both agents and supervisors.

Speakers
Cisco
Padmini Krishnan
Product Manager, Webex Contact Center, Cisco

Padmini Krishnan is a Product Manager for Webex Contact Center. She was previously a Product Manager in the Webex devices group, building next generation collaboration devices and creating deeper integrations with the Webex platform. Prior to that, she spent seven years in software engineering. She holds a Master's degree in Computer Networks from the University of Massachusetts Amherst and an MBA from the University of Texas McCombs School of Business.

Cisco
Manali Dongre
Director, Product Management, Cisco
Manali Dongre is a product leader at Cisco, where she leads a team of product managers responsible for the Agent and Supervisor Experiences for the Webex Contact Center product within Cisco's Collaboration Group. She also spearheads initiatives in Accessibility and Inclusivity across Cisco Collaboration, ensuring that the products are usable by everyone, regardless of ability. Since joining Cisco in 2020, Manali has been instrumental in driving the delivery of innovative and inclusive end-user experiences, with a focus on improving collaboration and productivity for the Webex App. Before her tenure at Cisco, Manali spent 12 years at Microsoft as a Product Manager, where she focused on developing admin experiences for Dynamics 365, Microsoft's ERP solution. Her extensive experience in the tech industry is complemented by her passion for creating products that foster better communication and collaboration. Outside of work, Manali resides in Seattle with her husband, Sagar, and their cat Izzy.
Umpqua Bank
Cameron Mitchell
AVP, Telephony Services Manager, Umpqua Bank

I'm Cameron Mitchell, and I'm the Telephony Services Manager at Umpqua Bank. I've been in my role for a few years ago after spending most of my career as an engineer. Insightful, results-driven IT professional with notable success directing a broad range of initiatives while participating in planning, analyzing and implementing solutions in support of business objectives. Leader who can build, lead, and motivate high-performing, cross-functional teams.

Customer Experience
Customer Experience
Financial Services
Artificial Intelligence (AI)
AI Assistant
Contact Center CCaaS
Employee Experience
Designing for the circular economy.
How The National Trust (UK) is making sustainability a priority.

Cisco is on a journey to net zero emissions by 2040, embedding circular principles across the product lifecycle—from how products are designed, made, and delivered to supporting their sustainable use and reuse. We’ve redesigned the Cisco devices portfolio with sustainability in mind, making them the most eco-friendly devices yet.

 

Join this session to learn about the Cisco design language, our approach to circular design, and how Cisco devices can help you achieve your Environmental, Social and Governance (ESG) goals.

 

Listen to The National Trust describe why sustainability is so important, and why they chose Cisco as their device partner.

Speakers
Cisco
Gavin Ivester
Director, Industrial & UX Design, Webex Devices, Cisco

Gavin Ivester is the Director of Industrial and UX Design for Webex devices. Gavin's background includes design and product leadership roles at Bang & Olufsen, Apple (designing the first-ever PowerBook), Nike, PUMA, and as Gibson Guitar’s Chief Creative Officer. Gavin has been a guest lecturer at Stanford and Vanderbilt, and is currently based in Denmark.

Cisco
Marte Sannesmoen
Product Marketing Manager, Cisco
Marte is a certified Product Marketing Manager at Cisco, covering Cisco collaboration devices. She holds a MSc in Corporate Communications from The University of Amsterdam, and a BSc (Hons) from The University of Manchester. She is passionate about sustainability and helping customers get closer to their net zero goals through technology, all whilst improving the employee experience.
National Trust
Clare Quick
IT Operations Director, National Trust
Clare Quick is a seasoned IT professional with three decades of expertise in managing complex operations; predominantly in the Finance sector and more recently with the National Trust. As the IT Operations Director for NT, Clare leads teams responsible for keeping the show on the road. Her passion lies in optimizing technology solutions and service to enhance efficiency and empower colleagues. As the biggest conservation charity in Europe with 5+ Million members, over 12 thousand employees, 50 thousand volunteers across 800 locations, the opportunities for technical advancement are endless and when implemented right hugely rewarding.
Employee Experience
Employee Experience
Sustainability
Workspaces
Pub. Sector Gov't
Cisco Devices
Control Hub
Training Experience
TRAINING PASS REQUIRED
Webex Contact Center Advanced Lab: AI-powered Customer & Agent Experiences
Training Lab: Advanced

In this session we will delve into tailoring both the end-customer, agent, and supervisor experience across voice and digital channels. We’ll show you how to leverage the Webex AI portfolio to facilitate self-service as well as agent assisted service to quickly and efficiently satisfy the end-customer’s needs.

 

We’ll employ a structured approach to demonstrate practical implementations and strategies to optimize contact center operations, improve customer satisfaction, and leverage emerging technologies effectively. The insights gained from these areas are crucial for organizations seeking to enhance their contact center performance and adapt to evolving customer service expectations in the digital age.

Speakers
Cisco
ChandraMouli Vaithiyanathan
Technical Leader, Cisco
I have been working on the Contact Center product since 2006. My journey began in engineering, transitioned into Product Escalation Support, and now I'm dedicated to Partner Success. My current role involves engaging with strategic partners across the USA, providing technical enablement, resolving technical issues, and addressing demo-related challenges and be conduit between product management and Engineering,I also serve as a conduit between product management and engineering. Additionally, I lead the A2Q initiative for WxCC products.
Cisco
Bhushan Suresh
TAC Engineer, Cisco

I am the Americas team lead for the Webex Contact Center.

Cisco
Sara Santos
Product Manager, Cisco
Sara is a Senior Product Manager leading agent and supervisor experiences in the Webex App. She is dedicated to empowering users to deliver exceptional customer experiences. With over 10 years in the industry and a background in marketing, digital adoption, and customer journey management, Sara brings extensive expertise and a unique perspective to product management, rooted in a passion for solving customer problems. Committed to innovation, value creation, and user-centric design, Sara aims to set new standards for excellence in Customer Experience applications. She lives in Mystic, Connecticut with her family and rescue dog.
Training Experience
Artificial Intelligence (AI)
Customer Experience
Employee Experience
Hybrid Work
Troubleshooting
Integrations Ecosystem
AI Assistant
Webex Suite UCaaS
Webex Calling
Contact Center CCaaS
Webex Connect CPaaS
Control Hub
Training Experience
TRAINING PASS REQUIRED
The rise of GenAI—and what’s next.
Training Class: Foundations

This session will continue the journey into the world of Generative AI. It will cover the transformer models that launched the Large Language Models, such as ChatGPT, which captured our imagination and unleashed new possibilities. We'll discuss why these models are so effective and, more importantly, where they can go wrong. The focus will be on techniques that are being employed to make these models more accurate, effective, and self-driving, such as RAG, RAG Fusion, RAFT, and Agent-based systems. This is an active area of research, but this session will bring it to life with demos of techniques that anyone can employ today.

Speakers
Cisco
Gaurav Khanna
Solutions Engineer Manager, Commercial West, Cisco
Dr. Gaurav Khanna is a SE Manager in Commercial West, where he leads a group of Solutions Engineers in the Gold Rush Select Region, covering companies the Silicon Valley. He has been one of the pioneers of designing and implementing predictive and generative AI systems in Sales at Cisco. He has led teams that have designed skills-based routing, optimized resource scheduling, and chatbot platforms deployed globally. More recently, he has led the development of Large Language Models to automate knowledge capture, Q&A, and training. He is active in teaching AI, fostering strategic partnerships within Cisco and in the industry, and articulating Cisco’s AI strategy to customers and partners. Dr. Khanna is a sought-after speaker for customer and industry forums and is skilled at “bridging the gap” between business strategy and goals and technical requirements around AI. Most recently he has been teaching Machine Learning and AI courses at the Stanford Continuing Studies program. Gaurav been at Cisco 24 years and is a long-time resident of San Jose, CA with his wife and two teenage kids. He received his B.S. in Physics at Yale and his Ph.D. at Stanford University.
Training Experience
Artificial Intelligence (AI)
Customer Experience
Customer panel: Navigating the AI horizon.
How Webex Contact Center customers, Americo and Mercalis, use AI to transform CX.

In the ever-expanding realm of AI, businesses seeking to leverage its potential for greater CX success are faced with a plethora of options. This session will uncover strategies for a gradual approach, concentrating on areas where AI can be most effectively applied to quickly maximize value for both customers and the business. Join us as we uncover learnings from seasoned CX experts on the effective use and management of AI in the contact center.

Speakers
Cisco
Dan Mathews
Senior Architect & Strategist, Cisco Collaboration, Cisco

Dan Mathews is a Senior Architect and Strategist for Cisco’s Global Collaboration Systems Engineering organization, with 26 years of experience working with emerging technologies relating to Customer Engagement. Since joining Cisco in 2009, he has been responsible for aligning Cisco’s Collaboration portfolio with disruptive industry trends and customer-specific business drivers. In addition, Dan is frequently sought out by Cisco clients to provide guidance around the development of their collaboration strategies and roadmaps. Dan holds significant expertise in the design and deployment of Collaboration-focused data solutions, Artificial Intelligence, and Predictive Analytics. Prior accountabilities include 10 years with Avaya’s Global Strategic Solutions group, where he was a domain expert in the design and deployment of IP contact centers and the suite of software solutions that supported the adoption of the Flatten, Consolidate, and Extend (FCE) contact center model. Dan also was a principal at Denver-based Centerpoint Solutions, which delivered visualization and analytics solutions for managing customer journeys in the contact center. He holds a B.S. in Computer Science from Loyola University and advanced Microsoft, Java, Cisco, and Avaya certifications. Beyond collaboration technologies, Dan’s other interests include the preservation and restoration of coral reef environments throughout the world. As a member of the John G. Shedd Aquarium Council, SECORE, and Coral Restoration Foundation, Dan specializes in aquaculture techniques for captive breeding of Acropora coral. Through his work, Dan has shown how connected devices and the cloud can help to track and protect the spawning events of endangered coral colonies. Dan is also an avid beekeeper and maintains an apiary to provide his local community with honey.

Mercalis
Tommy Walker
Vice President, IT Operations, Mercalis
Tommy Walker is a contact Contact center Center and customer Customer experience Experience strategist Strategist at Mercalis. He helps design and deliver innovative customer experience solutions to help life sciences companies deliver comprehensive solutions that enhance patient lives. Tommy attended Miami University and began his career as a Marine Officer, where he achieved the rank of Captain. After leaving the Marine Corps, he obtained an MBA from NC State University and joined Mercalis (formerly TrialCard) in 2010. Tommy brings more than a decade of experience with Cisco’s Collaboration product portfolio. In 2011, he was a part of the core project team responsible for the selection, implementation, and launch of Unified CCE as the company's first contact center platform. He presented leadership with the business justification to migrate from Unified CCE to Webex CCE, which his team delivered in 2023. In the short time since, the growing complexity of the life sciences market, aggressive delivery timelines, and an increasing appetite for innovation led his team to shift focus towards Cisco's Webex CCaaS and CPaaS platforms as ways to leverage technology through AI. Tommy is the father of Jack (17), Grady (15), and Ella (10) and celebrated his 20th wedding anniversary with his wife Leigh earlier this year. When he is not at a ballfield or in a gym watching one of his children compete, he enjoys Cleveland Guardians baseball, Carolina Hurricanes hockey, North Carolina barbecue, bourbon, and relaxing at the beach.
Americo Life and Annuity
Richard Scarborough
AVP- IT, Americo Life and Annuity
I am a seasoned professional with a 35-year track record of pioneering innovation and spearheading the adoption of cutting-edge technologies in Networking, Cloud, Customer Service, and Data Center operations. My journey in IT commenced at IBM in 1986, following a six-year tenure with the USAF in support of forward operations command and control, where I served as an implementation manager for System 36/38 systems, primarily for hospitals and medical practices. In 1990, I embraced entrepreneurship and established a business in Atlanta, which flourished to become the preeminent provider of networking services to local law firms, alongside being a VAR for an array of product lines. This venture not only underscored my business acumen but also my ability to drive growth and innovation in the technology sector. Over the years, I have been at the forefront of delivering Data Center, Telecom, Database, and Cloud Services to multiple companies. For the past nine years, I have been an integral part of Americo, where I have held the role of AVP, INFRASTRUCTURE for the last two years. In my current capacity, I oversee application support, networking, cloud, Telecom, Service desk, and Infrastructure, ensuring seamless operations and strategic growth. My career is a reflection of my unwavering commitment to excellence and my passion for staying at the vanguard of technological advancements.
Customer Experience
Customer Experience
Healthcare
Financial Services
Pub. Sector Gov't
Artificial Intelligence (AI)
AI Assistant
Contact Center CCaaS
Webex Connect CPaaS
Training Experience
TRAINING PASS REQUIRED
Collaboration AI: A practical use case of toll fraud prevention on Expressway using machine learning.
Training Class: Foundations

Since early 2000, several companies have opened their collaboration boundaries by allowing calls through the Internet. In many cases, not only does this apply to audio and video calls, but also to PSTN calls. Consequently, toll fraud has now evolved with bots that try to exploit the company's Internet access to reach the PSTN, placing calls to auto-answer toll numbers. Identifying these calls before they get connected is crucial to mitigate toll fraud. This session focuses on a machine-learning approach to identify and block toll fraud and spam calls on Expressway following a number of key steps.

Speakers
Cisco
Luca Pellegrini
Technical Marketing Engineer, Cisco
Luca Pellegrini is a Technical Marketing Engineer in Collaboration technologies. Luca joined Cisco 23 years ago as a System Engineer helping customers and partners with the design and implementation of routing, switching and security architectures. Later he entered the Collaboration Technology Group, where over the years he has been focused on different collaboration solutions. He has started working with APIs to help customers automate their deployments, as well as customise and integrate their solutions, and later has started building AI/ML models for collaboration.
Training Experience
Artificial Intelligence (AI)
Webex Suite UCaaS
Webex Calling
Control Hub
Partner Experience
Collaboration solutions for the public sector.
Technical Enablement

This session will focus on Cisco collaboration solutions available for the public sector and DIB. We will provide an overview of the Webex for Government Suite and compliance with certification programs such as FedRAMP and StateRAMP. We will also cover how solutions integrate with existing customer environments, as well as how new capabilities like AI integrate. Partner requirements for selling regulated solutions will also be discussed.

Speakers
Cisco
Alexa Trifilo
Director, Global Collaboration Partner Sales Engineering, Cisco
Alexa Trifilo is an accomplished professional with nearly 20 years of experience at Cisco. Currently serving as the Director of Global Collaboration Partner Sales, Alexa drives the strategy and Go-To-Market evolution of Cisco's collaboration channel, focusing on cloud transformation and recurring revenue. She has a strong background in systems engineering, channel sales, and optimization. Alexa is also pursuing a Doctor of Business Administration (DBA) at Temple University.
Cisco
Keith Hughes
Federal Collaboration Partner Business Development Specialist, Cisco
Keith has a decade of experience working in the US Public Sector at Cisco. Currently working as the Federal collaboration partner business development specialist. He works with the DVAR and VAR community on their GTM efforts, sales strategies and general enablement. Keith has a background in education and obtained his master’s in education and curriculum design at George Mason University. He entered the technical space as a technical instructor delivering Tandberg and Cisco CCNA and CCNP level courses, along with writing and developing the Cisco based courses. He began his journey at Cisco as a UC engineer, focusing on the lifecycle application for video and Webex meetings. He’s been at the forefront of the SaaS transition within Cisco’s public sector and is motivated to build successful full lifecycle collaboration practices within our partner community.
Cisco
Dolan Spitler
Solutions Engineer, Cisco
Dolan Spitler is a Solutions Engineer focusing on Collaboration Partners in the Federal space. He is a CMMC Registered Practitioner with over 20 years helping Federal partners and customers with their Unified Communications needs.
Cisco
Raj Kumar
Director, Product Management , Cisco
Raj is responsible for the strategy, product management, and go to market for Webex platform for US and Global Public Sector that includes Federal Civilian, SLED, Defense Industrial Base, and National Security and Defense. In addition, Raj is also accountable for the strategy and product management of Global expansion into new country/region through data residency, data sovereignty and sovereign clouds solutions. Raj, previously, also led the strategy and product management of Security, Privacy & Compliance, Partner ecosystem and established Webex as best-in-breed secure Collaboration platform. Raj has 15+ years of enterprise product management experience at top-tier technology companies, including Cisco, Microsoft, and Amazon. Raj holds a Master of Science in Computer Science and Engineering from the University of Florida and a Bachelor of Technology in Electrical Engineering from the Indian Institute of Technology (IIT), Kharagpur.
Partner Experience
Customer Experience
Pub. Sector Gov't
Security & Compliance
Webex Suite UCaaS
Webex Calling
Webex Meetings
Webex Platform
Training Experience
TRAINING PASS REQUIRED
Webex Calling & Dedicated Instance: How to optimize your calling, PSTN, and connections in the cloud.
Training Class: Advanced

Cisco has the best one-two punch in the industry with Webex Calling and Webex Calling Dedicated Instance, which are both connected and integrated into the cloud. As such, these products can service any persona as one license and platform in the cloud. In this session, we'll look at best practices for optimizing your PSTN flow, including connectivity to Webex Contact Center. Additionally, we'll look at call flows from on-premises, including Cisco Unified Communications Manager (UCM) and Local Gateway, and how you can set yourself up for a clean migration and platform shift to the cloud.

Speakers
Cisco
Justin Jordan
Senior Product Manager Collaboration Business Unit, Cisco
Justin Jordan is a Senior Product Manager in the collaboration business unit. Focusing on calling from the premise to the cloud, Justin enjoys helping customers and partners see their vision in executing their next generation collaboration platform and solution for their users. He resides in the Texas Hill Country with his Wife, two crazy Pugs, and his one daughter. Justin enjoys legacy arcade games, golf, and flying. He also loves to present at our Cisco and Industry events, and you may have seen him on a Webinar, at Cisco Live talking about all things Cisco collaboration.
Cisco
Vajrender (Sunny) Akkera
Sr. Product Manager, Cisco
Sunny Akkera is a Product Manager in the Webex Business Unit, where he leads offer strategy and drives success. Throughout his career at Cisco, he has held various roles, from working in Technical Assistance (TAC) and Services to spearheading an offer within the company. He is passionate about technology and customer success. Outside of work, Sunny enjoys traveling and spending quality time with his two wonderful daughters.
Training Experience
Customer Experience
Employee Experience
Hybrid Work
Webex Suite UCaaS
Webex Calling
Control Hub
Customer Experience
How Carnival Cruise Lines uses proactive, real-time communications to transform customer experiences.
Deliver next-gen customer interactions with AI-powered digital messaging.

Imagine a future where your organization doesn’t just respond to customer needs but anticipates them, identifying and addressing their requirements and needs before they even contact you.

 

Join us as we dive into how proactive, two-way customer dialogues are reshaping the landscape of CX. Explore how our AI-powered communications platform facilitates a smarter, richer conversational approach that not only redefines the customer experience landscape but also drives tangible outcomes across all stages of the customer journey including reducing calls to contact centers, expediting speed to resolution, and enhancing customer satisfaction with self-service options.

Speakers
Cisco
Brian Heikes
Director, CPaaS Product Management, Cisco
As head of the Webex Connect CPaaS product management team, Brian is responsible for the Webex Connect product and focuses on enabling enterprises to build smarter experiences to interact with their customers and employees. Brian has 20+ years of product experience centered on delivering communications products to address the requirements of enterprise IT and developers. His work allows companies to create innovative CX that take advantage of the unique nature of mobile communications.
Carnival Cruise Line
Tatiana Perez
Sr. Director, Guest Port Services, Carnival Cruise Line

A rare, born and raised Miamian, Tatiana Perez has been involved in the contact center arena for 25+ years. Prior to joining Carnival Cruise Lines, she took a hiatus from the travel industry and worked in FinnTech with ADP, Inc. Here she achieved significant operational success and accolades, where she took a singular, 20 agent call center and built a global, 1300+ multi-channel, award-winning brand. Throughout her journey, regardless of sector, she’s had one north star – empowering the frontline to build a product that meets the customer where they are.

Carnival Cruise Line
Marcus Labra
Senior Manager, Contact Center Applications & Strategic Initiatives, Carnival Cruise Line

Working with Senior Management to oversee new and existing software for the contact center. This includes proof of concept, review of business requirements, testing, and deploying software to production. Skilled in Requirement Analysis, testing, working with Technical teams, Sales, and Customer Service. Managing applications to include Siebel, Webex Connect, Oracle Service Cloud, Eloqua, Medallia and CTI integration. My goals are to ensure the business is meeting KPI's for Sales and Service with the applications that further our progress.

Customer Experience
Customer Experience
Retail Travel & Leisure
Webex Connect CPaaS
Training Experience
TRAINING PASS REQUIRED
Webex Customer Experience Basic & Essentials: Configuration and user experience deep dive.
Training Class: Advanced

Are you looking for a simple customer experience solution without a full contact center's complexity?

 

If so, come and learn about the Webex Customer Experience Basic and Essentials solutions. You'll gain an understanding of the key features along with how to configure them. We'll also take a look at the agent and supervisor experience for both solutions and highlight the differences between them. Finally, we'll review how to configure the queue features to manage incoming calls and how different agent settings will influence when calls are routed to them.

 

You'll leave this session understanding Customer Experience Basic and Essentials solutions with the ability to identify which one meets your users’ needs and how to deploy the solution.

 

You'll leave this session understanding the Customer Experience Basic and Essentials solutions with the ability to identify which one meets your users’ needs and how to deploy the solution.

Speakers
Cisco
Steven Fly
Technical Marketing Engineer Leader, Cisco

Steven Fly is a Technical Marketing Engineer (TME) within Cisco’s Collaboration Technology Group focusing on Webex migrations and Webex Calling. This includes working with the Webex product and engineering teams on the migration process and tools along with educating and assisting partners and customers on the migration journey. Steven has 20+ years of experience with Cisco’s on-prem and cloud collaboration solutions. Prior to his TME role Steven was a Cisco CX Sr. Solution Architect and worked with global enterprises and large Service Providers as a trusted advisor for variety of technologies including networking and collaboration.

Cisco
Trey Hilyard
Solutions Engineer, Cisco
Trey has been in the telecommunications industry since 1996. He has been at the forefront of the VoIP revolution and has helped some of the largest service providers across the globe transition from circuit-centric networks. He has authored 14 patents and prides himself on being able to understand and explain complex technology to everyone. Trey's role with the Webex Center of Excellence gives him a chance to work with customers of all sizes and it all phases of their cloud and AI transformation.
Training Experience
Customer Experience
Employee Experience
Hybrid Work
Webex Suite UCaaS
Webex Calling
Control Hub
Training Experience
TRAINING PASS REQUIRED
Implementing customer interaction automation using Webex Connect.
Training Class: Advanced

IT is at the heart of all digital transformation projects that aim to deliver smarter, richer customer interactions, but there is constant pressure to speed up innovation. As a result, developers are looking for quick and easy-to-use communications APIs and tools that also reduce technical complexity.

 

This session spotlights Webex Connect, a CPaaS platform that merges APIs, low-code tools, and a high-performance engine to unify customer interactions.

 

In this session, we'll demonstrate integration with enterprise systems, productivity tools, and conversational automation on multiple channels. You'll walk away understanding how to orchestrate and automate customer journeys quickly and easily.

Speakers
Cisco
David Jennings
Global Head, Solutions Engineering CPaaS, Cisco
David Jennings thrives on helping large enterprises understand how our products and solutions can fit into their existing technology ecosystem and digital strategy to solve their specific business problems, with customer experience at the heart. A passionate technologist, David develops solutions that take friction out of the customer journey to create the most seamless experience possible using the latest in digital technology around automation, low-code, orchestration, and Conversational AI. He understands the challenges businesses face in the new digital revolution where it is becoming increasingly difficult to match consumer expectations, emulate digital-disruptors, and meet the need for technology to be agile and scalable in order to adapt and innovate quickly.
Cisco
Stefan Zeidenberg
Americas Presales Leader, CPaaS Solutions, Cisco

Stefan Zeidenberg is a seasoned professional in the CPaaS industry. For over 10 years, he has been at the forefront of revolutionizing how brands efficiently and intelligently connect and communicate with their customers via digital channels, such as SMS, MMS, RCS, WhatsApp, Apple Messages for Business, and more. As the business world contended with evolving end-user demands due to the ubiquitous nature of smartphones and a 'digital-first' mindset, Stefan's expertise has expanded into empowering enterprises with low-code CPaaS platforms like Webex Connect. Today, Stefan leads the Americas CPaaS Presales team at Cisco, where he continues to drive digital engagement solutions, ensuring that businesses not only meet current complex communication demands but also stay ahead of the curve in the ever-changing landscape that is customer communication.

Training Experience
Customer Experience
Integrations Ecosystem
Webex Connect CPaaS
Control Hub
Partner Experience
Use generative AI to elevate contact center interactions.
Technical Enablement

Explore how generative AI can revolutionize every aspect of contact center operations, driving efficiency and enhancing customer satisfaction. This session will provide a comprehensive overview of Cisco's latest AI innovations for contact centers. Attendees will gain practical insights into implementing these technologies and understanding their ROI in modern customer service environments.

Speakers
Cisco
Arvi Krishnaswamy
Director, Product Management, Cisco

Arvi is the the Director, Product Management for Cisco’s Contact Center & Customer Experience product portfolio. We are transforming how frontline employees intelligently offer a personalized experience for consumers who connect with their business. Arvi is a seasoned innovator, tech executive, author and patent holder. Prior to this role, he was Vice President of Products at CloudCherry, until the acquisition by Cisco in October 2019. Previously, he ran the innovation team at Intuit, the maker of Turbotax & Mint. He also played various roles with SupportSoft leading to global expansion, NASDAQ IPO and acquisition. Outside of work, Arvi enjoys playing tennis, spending time with family and pets, and travel.

Cisco
Juan Corral
Global Collaboration Partner Sales - Solutions Engineer, Cisco

Juan is a seasoned telecommunications engineer with over 30 years of experience in the industry. Throughout his distinguished career, he has held various roles in development, sales, and management. With a robust 20-year background as a Solutions Engineer, he has worked extensively with channel partner organizations of several vendors, and a variety of technologies. For the past 6 years at Cisco, Juan has focused primarily on Go to Market and channel enablement responsibilities for the Cisco Cloud Contact Center portfolio, driving innovation and success in this critical area with initiatives like the Webex Contact Center Bootcamps.

Partner Experience
Customer Experience
Artificial Intelligence (AI)
Contact Center CCaaS
Training Experience
TRAINING PASS REQUIRED
Successful migrations from Unified Communications Manager (UCM) to Webex Calling.
Training Class: Advanced

Moving to Webex Calling offers benefits including reduced OPEX, superior security, deployment flexibility, and scalability. In this session, we'll discuss migration options from Unified Communications Manager (UCM) to Webex Calling multi-tenant and dedicated instance.

 

As part of a migration, users and devices need to be moved from the existing on-premises UCM, features need to be mapped, and users need to be trained on the new experience. This session will cover key migration elements, strategies, and interworking essentials.

 

Finally, we'll give an overview of the existing options for bulk migration, automation using APIs, and existing tools. Some experience with both Unified Communications Manager and Webex Calling is required.

Speakers
Cisco
Johannes Krohn
Principal Technical Marketing Engineer, Cisco
Johannes Krohn joined Cisco System in Germany in 2000. In his over 30 years of experience in the networking and telecommunication industry he worked in several IT companies gaining knowledge in engineering, system design and technologies from ATM to multiprotocol networking. In the last 20+ years he mainly focussed on IP telephony, Unified Collaboration and on-premise and cloud based collaboration solutions. As Technical Marketing Engineer working on Collaboration System Architectures he provides design guidance in key projects and is responsible to transferring new product information of Cisco Collaboration Solutions to audiences internally and externally. Technology focus areas include call routing architectures, collaboration architecture simplification and cloud collaboration. As part of the continuous development cycle he is providing input to the system level planing of future solutions. He holds a CCIE Voice.
Training Experience
Customer Experience
Employee Experience
Manageability
Observability
Education
Healthcare
Financial Services
Pub. Sector Gov't
Workspaces
Security & Compliance
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Control Hub
Training Experience
TRAINING PASS REQUIRED
Best practices for a successful migration from Jabber to the Webex App.
Training Class: Advanced

Migrating your end-users to Webex will provide them with the best collaboration experience. This will give them access to the latest Webex collaboration features, as well as position them for a successful migration to Webex Calling if/when they are ready to make the transition.

 

This session will cover the recommended approach and activities to successfully complete a migration from Jabber to Webex. We'll discuss essential tasks for each collaboration workload, examine various strategies, and emphasize best practices for a seamless admin and user transition. You'll learn about the different options for migrating users and contacts, as well as the tools available to assist in the migration.

Speakers
Cisco
Steven Fly
Technical Marketing Engineer Leader, Cisco

Steven Fly is a Technical Marketing Engineer (TME) within Cisco’s Collaboration Technology Group focusing on Webex migrations and Webex Calling. This includes working with the Webex product and engineering teams on the migration process and tools along with educating and assisting partners and customers on the migration journey. Steven has 20+ years of experience with Cisco’s on-prem and cloud collaboration solutions. Prior to his TME role Steven was a Cisco CX Sr. Solution Architect and worked with global enterprises and large Service Providers as a trusted advisor for variety of technologies including networking and collaboration.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Sustainability
Manageability
Observability
Education
Healthcare
Financial Services
Pub. Sector Gov't
Workspaces
Security & Compliance
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Webex Meetings
Control Hub
Customer Experience
UCaaS + CCaaS: Elevate CX beyond the contact center.
Learn how LPL Financial elevated the customer experience with Webex Calling.

Every employee possesses unique knowledge that can enhance the customer experience. However, until now, few had access to the tools needed to effectively engage with customers.

 

Join this session to discover Webex Customer Experience Essentials, a new offering that equips employees with powerful, cost-effective tools that were previously inaccessible outside of the contact center. Learn how this solution enables your team to engage with customers in innovative ways, providing seamless support and enhancing overall customer satisfaction.

Speakers
Cisco
Teney Takahashi
Product Marketing Manager, Cisco
Teney is a Product Marketing Manager in the Webex Calling team. He has spent much of his career in the unified communications industry during the transition from on-premises to the cloud. Teney received undergraduate and MBA degrees in Marketing from Santa Clara University. He lives in Honolulu, Hawaii.
Cisco
Justin Jordan
Senior Product Manager Collaboration Business Unit, Cisco
Justin Jordan is a Senior Product Manager in the collaboration business unit. Focusing on calling from the premise to the cloud, Justin enjoys helping customers and partners see their vision in executing their next generation collaboration platform and solution for their users. He resides in the Texas Hill Country with his Wife, two crazy Pugs, and his one daughter. Justin enjoys legacy arcade games, golf, and flying. He also loves to present at our Cisco and Industry events, and you may have seen him on a Webinar, at Cisco Live talking about all things Cisco collaboration.
ZK Research
Zeus Kerravala
Founder and Principal Analyst, ZK Research

Zeus Kerravala is the founder and Principal Analyst with ZK Research. Zeus provides a mix of tactical advice to help his clients in the current business climate and long-term strategic advice. He provides research and advice to end user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.

Zeus does research through a mix of end user and channel interviews, surveys of IT buyers, investor interviews as well as briefings from the IT vendor community. This gives him a 360 degree view of the technologies he covers from buyers of technology, investors, resellers and manufacturers.

Prior to ZK Research, Zeus spent 10 years as an analyst at Yankee Group. Before Yankee Group, he had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP). Prior to GTP, he had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons, Incorporated.

Zeus holds a Bachelor of Science in Physics and Mathematics from the University of Victoria in British Columbia, Canada.

LPL Financial
Aubrey Jones
AVP Technologist UC Engineering, LPL Financial
Aubrey Jones is a Collaboration Engineer, and part of the Webex Experts program within the Webex Insiders User Group. He has over 20 years of experience within the collaboration space, spanning a career with Contact Centers, Manufacturing, and Financial Services. He is currently serving in an architecture engineering role for LPL Financial, and leads many of the Unified Communications projects, from design and implementation. He also spends a lot of time developing standards and plans protecting LPL from outages within their telecom environments. In 2019, Aubrey was part of an initiative to bring LPL Financial onto a Cisco platform for collaboration, and achieved a migration of over 9,000 employees from Avaya and Zoom to Cisco and Webex. The migration was 100% successful, with zero outages or user issues. Even with the migration occurring over the remote work initiatives, with remote training, the organizational change was successful for all users, and all Avaya was eventually retired. He also spent considerable time on integrations and automations enabling the expansion of use for Webex products into the environment, beyond just turning on basic functionality. Aubrey has since become devoted to being on the front edge of all things Webex. He participates in Beta initiatives, and being an early adopter or new technology. He participated in the Beta testing for Cinematic Meetings Cross View, and deployed a site to that technology in production as a flagship conference room the same time it went to General Availability. He is considered an innovator and collaborator among his peers, and truly enjoys the work he performs.
Customer Experience
Financial Services
Webex Suite UCaaS
Webex Calling
Contact Center CCaaS
Training Experience
TRAINING PASS REQUIRED
Planning and designing successful cloud calling deployments with Webex Calling.
Training Class: Advanced

Customers and partners considering a cloud calling deployment to Webex Calling need to tackle a number of decisions. This includes PSTN selection, location planning, dial plan design, integrations with existing call control systems, and mapping business requirements to Webex Calling features. In this session, you'll get guidance on these decisions, while also learning about the latest call routing enhancements. Note: this session does not cover Webex Calling dedicated instance.

Speakers
Cisco
Johannes Krohn
Principal Technical Marketing Engineer, Cisco

Johannes Krohn joined Cisco System in Germany in 2000. In his over 30 years of experience in the networking and telecommunication industry he worked in several IT companies gaining knowledge in engineering, system design and technologies from ATM to multi-protocol networking. In the last 20+ years he mainly focussed on IP telephony, Unified Collaboration and on-premise and cloud based collaboration solutions. As Technical Marketing Engineer working on Collaboration System Architectures he provides design guidance in key projects and is responsible to transferring new product information of Cisco Collaboration Solutions to audiences internally and externally. Technology focus areas include call routing architectures, collaboration architecture simplification and cloud collaboration. As part of the continuous development cycle he is providing input to the system level planing of future solutions. He holds a CCIE Voice.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Sustainability
Manageability
Observability
Education
Healthcare
Financial Services
Pub. Sector Gov't
Workspaces
Security & Compliance
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Webex Meetings
Control Hub
Partner Experience
Grow your Webex Calling business with Customer Experience Essentials.
Technical Enablement

Why are we adding Customer Experience Essentials to Webex Calling? Because businesses need a bridge between calling—which offers limited visibility into agent activity, is voice only, and lacks screen pop-ups or digital automation—and a full contact center solution which, despite a dedicated customer experience UI and sophisticated integrations, comes with higher licensing cost while fewer employees can act as agents.

 

Introducing the Customer Experience Essentials: empowering customer-facing teams with rich supervisor experiences. Come and learn about the supervisor experience, agent pop-up screens, supervisor reports, and more in this session.

Speakers
Cisco
Steven Fly
Technical Marketing Engineering, Technical Leader, Cisco
Steven Fly is a Technical Marketing Engineer (TME) within Cisco’s Collaboration Technology Group focusing on Webex migrations, Webex Calling and Customer Experience. He works closely with the Webex product and engineering teams on the migration process and tools, Webex Calling features and the Customer Experience Essentials solution. Steven works with partners and customers to educate and assist them with their migration and Webex Calling needs. Steven has 20+ years of experience with Cisco’s on-prem and cloud collaboration solutions. Prior to his TME role Steven was a Cisco CX Sr. Solution Architect and worked with over 50 global enterprises and large Service Providers as a trusted advisor for variety of technologies including networking and collaboration. He helped his customers develop and deploy a technology strategy, solution architectures and solution designs for a variety of technologies including complex networking, Unified Communications, TelePresence and Webex.
Cisco
Mark Giang
Solutions Engineer, Cisco
Mark Giang is a Solutions Engineer in Cisco's Global Collaboration Partner Sales organization. With a focus on partner global Go-to-Market strategies, Mark Giang leverages extensive expertise to drive collaboration and innovation. Over the past 12 years at Cisco, Mark Giang has built a robust career, initially starting as a Systems Engineer covering Service Provider routing and optical technologies, and for the last 6 years, specializing in Collaborations. Mark Giang's deep technical knowledge and strategic insight is an asset to the team and a key contributor to Cisco's success in the global market.
Partner Experience
Customer Experience
Education
Healthcare
Financial Services
Webex Suite UCaaS
Webex Calling
Training Experience
TRAINING PASS REQUIRED
Migrating IP Phones from Unified CM (on-premises) to Webex Calling (cloud).
Training Class: Advanced

This session will provide an in-depth understanding of how to migrate between Enterprise Firmware used with Cisco Unified Communications Manager (UCM) and Multiplatform Firmware used with Webex Calling for the Cisco IP Phone 7800 and 8800 Series. The purpose of converting firmware is to help migrate customers who already have existing phones. Participants will learn about migration automation tools within Control Hub as well as the Cloud Upgrader (upgrade.cisco.com) from a TAC engineer and co-developer to maximize your success rate by avoiding common mistakes.

Speakers
Cisco
Joe Martini
Customer Delivery Engineering Technical Leader, Cisco

Joe Martini is a Technical Leader in the Unified Collaboration group within the Customer Experience (CX) TAC at Cisco Systems. Joe holds a Bachelor of Science in Applied Networking and System Administration from the Rochester Institute of Technology (RIT) and CCIE Collaboration (#35601) certification. Since joining Cisco in 2007, Joe has become a global point of contact for Cisco Unified Communications Manager (CUCM), IP phones (enterprise/multiplatform), and Webex Calling (WxC). He is also recognized as an innovator with the creation and development of many internal and external tools that solve problems, reduce effort, and save time.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Sustainability
Manageability
Observability
Education
Healthcare
Financial Services
Pub. Sector Gov't
Workspaces
Security & Compliance
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Webex Meetings
Cisco Devices
Control Hub
Customer Experience
Data, data, everywhere! Harnessing data and AI for strategic CX transformation.
See how Veridian Credit Union unlocks key customer journey data insights with Webex Contact Center.

Learn how to leverage a vast array of data to influence key decision making and build highly effective and personalized customer experiences that drive business growth and success. Improving customer journeys involves the integration of journey data, intelligent routing, and insights from analytics to truly design effective experiences that create lasting impressions. Join us to understand how journey data, AI, and Webex Contact Center work in tandem to help you reimagine customer experiences.

Speakers
Cisco
Jessica Smith
Director, Product Marketing , Cisco
Since starting in the CCaaS space back in 2012, Jess has found a passion for CX through navigating the complexity of the market, while also recognizing (and relating to) the need for continuous innovation in the contact center. Throughout her time in this space, Jessica has held various roles in Product Marketing, Competitive Intelligence, and Sales and Channel Enablement giving a well-rounded depth of knowledge applied to her communication practices and endless curiosity in a rapidly changing environment.
Veridian Credit Union
Alan Stalnaker
Manager of Member Contact Center, Veridian Credit Union
Alan Stalnaker has been a dedicated member of Veridian Credit Union since 2006, bringing a wealth of experience and leadership to various roles within the organization. Since 2017, Alan has been at the helm of the contact center, where he has been instrumental in integrating high-level, dynamic technologies to enhance operations. As Manager of Member Contact Center, Alan’s leadership philosophy centers on valuing his team and ensuring they provide superior service. He believes that the best customer experience is achieved by allowing customers to choose how they want to be served. This belief drives his commitment to continually evolving and improving Veridian’s digital offerings, alongside honing the “on the phone” skills of the contact center agents. Alan is particularly excited about technologies that enable agents to focus more on the caller and their experience, rather than spending excessive time on research and troubleshooting. His forward-thinking approach ensures that both the technology and the people at Veridian are aligned to deliver exceptional customer service.
Customer Experience
Customer Experience
Financial Services
Artificial Intelligence (AI)
Contact Center CCaaS
Training Experience
TRAINING PASS REQUIRED
Webex data management, control, and loss prevention.
Training Class: Advanced

Webex offers a comprehensive cloud collaboration suite, allowing users to interact and share content internally and externally. However, this collaboration poses risks, making it crucial to secure sensitive data against unauthorized access and loss.

 

This session examines organization data management and control topics for Webex deployments including:

  • Built-in data control, data loss prevention (DLP), eDiscovery, anti-malware protection, and data retention capabilities of Webex.
  • Webex APIs for monitoring and controlling organization data.

We'll explore DLP and compliance for Webex using Cisco Cloudlock, Theta Lake, and AGAT SphereShield. Familiarity with Webex services and the Control Hub portal is required for attendees.

Speakers
Cisco
Matt Jordy
Technical Marketing Engineer, Cisco

Matt Jordy is a Technical Marketing Engineer in the Collaboration Technology Group at Cisco. He focuses on on-premises and cloud architectures, design, and security for collaboration. He provides technical guidance on Cisco collaboration solutions and products to the Cisco sales force as well as Cisco customers and partners around the world.

Training Experience
Security & Compliance
Webex Suite UCaaS
Webex Platform
Control Hub
Partner Experience
Every customer is a Cisco devices lead.
Sales Enablement

Due to recent innovations and deployment flexibility, Cisco is now positioned to capture all opportunities with devices needs, whether they use Microsoft Teams, Zoom, or Google Meetings. We'll explore why Cisco should be the lead devices offer in ALL customers and how our devices are a competitive advantage.

Speakers
Cisco
Chris Barwick
VP, Collaboration GTM & Devices Acceleration, Cisco

As Vice President for Cisco Collaboration Strategy and GTM, Chris leads a team responsible for Cisco9’s Collaboration Go-To-Market strategy and Cisco Devices Acceleration. Previously, Chris was responsible for the sales execution of Cisco’s Cloud and Premise Collaboration business in the US, Canada, and Latin America. This role also included identifying key market transitions, solution incubation and GTM strategies, while managing future growth, expansion, and continuous innovation to ensure customer success. The Collaboration solution for Cisco powers team collaboration, unified communications, next generation meeting solutions, collaboration devices and customer care / Collaboration Platform as-a-Service solutions. Since joining Cisco in 2000, Chris has been focused on customer business outcomes with numerous roles including: Product Sales Specialist, Account Manager, Regional Sales Manager for Commercial and Public Sector, Global Video Sales leader, Americas Collaboration Sales Director, and VP Collaboration strategy. He has always achieved consistent year-over-year sales growth including 17 out of 20 years exceeding stretch sales objectives at Cisco. Prior to joining Cisco, Chris was a rising sales leader at Anixter, Ameritech, and ArrowPoint Communications. He has extensive experience in Enterprise Networking, Data Center, Collaboration and Video solutions including SaaS, Cloud, and GTM strategies. Chris holds a bachelor’s degree in Aeronautical and Astronautical Engineering from the University of Washington and has attended Stanford Graduate School of Business with an emphasis on leadership development / innovation.

Cisco
Sara Velasco-Spindler
Sales Business Development Manager, Cisco
Sara is a Sales Business Development Manager with the Global Collaboration SE Team. She specializes in analyzing the key differentiators that sets Cisco Collaboration portfolio above the competition. Sara has been with Cisco for almost 4 years and previously has worked as a Collaboration SME with the partner community for 14 years. Sara has a bachelor’s degree in Electrical Engineering and before she started her journey with Cisco’s Collaboration portfolio, she worked for IBM for 7 years.
Partner Experience
Employee Experience
Hybrid Work
Sustainability
Manageability
Education
Healthcare
Financial Services
Pub. Sector Gov't
Workspaces
Artificial Intelligence (AI)
AI Assistant
Webex Suite UCaaS
Cisco Devices
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
Webex identity, provisioning, authentication, and authorization.
Training Class: Advanced

This session will explore all aspects of identity, provisioning, authentication, and authorization on the Webex platform.

 

We'll explore Directory Connector, SCIM (1.0 and 2.0), REST API, Azure (Entra) AD Wizard, and SAML JIT provisioning. We will also do a deep dive on various parts of authentication, including single sign-on (SSO) via SAML and OpenID Connect (OIDC), multi-factor authentication (MFA), and multiple identity providers on Webex.

 

You'll learn about OAuth tokens for Webex authorization and admin token management. Finally, you'll discover how OIDC enables Zero Trust End-to-End Identity with Verifiable Credentials for Webex Meetings.

Speakers
Cisco
Scott Kiewert
Technical Marketing Engineer, Cisco

Scott Kiewert is a Technical Marketing Engineer in the Collaboration Technology Group at Cisco. He currently focuses on Webex security, identity, compliance, privacy, and data sovereignty.

Training Experience
Manageability
Security & Compliance
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
Calling integration with Microsoft Teams.
Training Class: Advanced

This intermediate-level session provides attendees with a detailed understanding of how Cisco communication solutions can interoperate with Microsoft Teams, with a specific focus on the calling scenarios.

 

The following topics will be covered:

  • Using Cisco Phones and Peripherals with Microsoft Teams.
  • Direct Routing for Microsoft Phone System.
  • Direct Routing with CUBE.
  • Direct Routing with Unified Communications Manager via Cisco Unified Border Element (CUBE).
  • Webex Calling for Microsoft Teams.
  • Client-side integration for Webex Calling and Cisco Unified Communications Manager.

A basic understanding of Cisco calling solutions is required for this session.

Speakers
Cisco
Sara Macías Salete
Collaboration Technical Solutions Architect, Cisco

Sara Macías Salete is a Collaboration Solutions Engineer in Cisco. She is part of the Global Collaboration Sales Engineering team, focused on Interoperability and Competition between Cisco Collaboration solutions and Microsoft, Google and Zoom. She has been working in Cisco for more than 10 years, always dedicated to the Collaboration technologies.

Sara holds an MSc and BSc in Telecommunications Engineering by the Technical University of Madrid. She's passionate about technology, jazz music, dance and wine tasting, being a DipWSET candidate.

The key topics Sara can cover are Cisco Devices interoperability with Microsoft Teams, Google Meet and Zoom; Cisco Devices for Microsoft Teams (MTRs) and Webex Calling for Microsoft Teams (client-side integration for Calling).

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Manageability
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Control Hub
Partner Experience
Maximizing your margin and profitability.
Sales Enablement

We've been hard at work to ensure you have all the right programs and sales incentives built—and optimized—to effectively operate your business. As the market demands new ways of consuming technology, evolution is required, and we expect to lead the industry in partner investments and programs. We'll take a deep look into each of the marquee programs you need to maximize your relationship with Cisco.

Speakers
Cisco
Brett Harrison
Director, Global Collaboration Partner Sales, Cisco
Brett Harrison leads Go To Market strategy for Cisco’s Global Collaboration Partner Sales organization. Brett and his team are responsible for leading the strategy across each of Cisco’s unique routes to market and solution areas. Brett works closely with Cisco's Global Partner Team, business entities, and sales teams to accelerate partner adoption of Cisco Collaboration solutions, with a focus on delivering creative enablement, enticing demand generation offers, and rich partner profitability to drive growth across the $4B+ Collaboration business. Brett is a 16-year Cisco veteran with leadership roles in the Cisco Meraki channels organization and as a specialist in the Americas Distribution team. Brett has a Masters degree in Information and Communication Sciences and a Bachelors degree in Multimedia Production both from Ball State University. He currently lives in Indianapolis with his wife (Shara) and 4 children (Barker, Beckett, Beau, and Macy). Brett enjoys spending time with her family, flying around the country as a private pilot, traveling, cooking, and playing softball and ice hockey.
Cisco
Sarah Meegan
Global Lead for Collaboration Partner Programs, Cisco
Sarah Meegan is currently the Global Lead for Collaboration Partner Programs, bringing over 15 years of experience in creating campaigns, programs, and impactful strategies that drive growth and profitability. With a passion for innovation, creativity, and transformation, Sarah thrives in the ever-evolving technology industry. Throughout her career, she has leveraged her ability to build strong partnerships to drive results across multiple industries undergoing transformation. Drawing from her experience in the entertainment industry, Sarah continually revolutionizes go-to-market and program strategies. Sarah's intimate knowledge of the channel, gained from her time in distribution and partner roles, supports her development of impactful, outcome-based strategies. A fierce advocate for empowering women and promoting diversity, she currently serves on the Americas board for Women of Cisco. Sarah resides on the East Coast with her family, including two boys who keep her very busy. When she isn’t driving to a practice, she enjoys traveling, yoga, and reading a good book.
Partner Experience
Webex Suite UCaaS
Webex Calling
Webex Meetings
Webex Events
Cisco Devices
Contact Center CCaaS
Webex Connect CPaaS
Training Experience
TRAINING PASS REQUIRED
Webex video interoperability with Microsoft Teams.
Training Class: Advanced

This intermediate-level session provides attendees with a detailed understanding of how Cisco collaboration solutions can interoperate with Microsoft Teams, with a focus on devices and meetings.

 

We'll cover high-level architectures, supported capabilities, and an overview of the end-user experience for:

  • Cisco video devices and Cisco RoomOS experience.
  • Interoperability using VIMT (CVI) Gateway.
  • Interoperability using WebRTC (Direct Guest Join).
  • Cisco video devices and the Microsoft Teams experience: Microsoft Teams Rooms/Displays/Panels.
Speakers
Cisco
Davide Preti
TME Technical Leader, Cisco
Davide Preti is a Technical Marketing Engineering Technical Leader in the Collaboration Technology Group Solutions Team focusing on Cisco Unified Communications. Davide is based in Italy and joined Cisco in 2010 through the TANDBERG acquisition. His main area of expertise is around Microsoft, Google, and Zoom interoperability, with a special focus on video.
Training Experience
Customer Experience
Employee Experience
Hybrid Work
Manageability
Workspaces
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Control Hub
Training Experience
TRAINING PASS REQUIRED
Webex Edge Connect design guidance.
Training Class: Advanced

Webex is a constantly evolving cloud platform with innovation happening all the time such as the Webex Edge Connect for Meetings and Calling. In this session, we'll review the Edge Connect solution, cover some of the key design considerations and deployment best practices, and discuss some of the latest updates to the offering. A general knowledge of Webex products is required.

Speakers
Cisco
Richard Murphy
Technical Leader - Technical Marketing Engineer, Cisco
Richard Murphy is a Technical Marketing Engineer, Technical Leader within the Cisco Collaboration Technology Group business unit and is part of the Webex Technical Marketing Engineering (TME) team focusing on the Webex Edge and Meetings services. This includes Video Mesh, Edge Connect, Edge Audio, and Webex Meetings. Richard is a multiple time Distinguished Speaker at Cisco Live. Prior to this role, he specialized on the Cisco TelePresence Conductor, Cisco TelePresence Server, MCU, and Recording and Streaming products. Richard brings over 20 years of experience to all aspects of complex network designs and projects with audio, video, network routing, and switching. One of the recent unique projects was for NASA's Artemis I mission involving Callisto. Prior to Cisco's acquisition of TANDBERG, he spent 5 years at TANDBERG as a Systems Engineer and Theater Product Manager.
Training Experience
Customer Experience
Employee Experience
Webex Suite UCaaS
Webex Calling
Webex Meetings
Contact Center CCaaS
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
Cisco cross-architecture: Networking, Cisco Spaces and Splunk.
Training Class: Advanced

Whether you're a seasoned pro or new to Control Hub, this technical session offers a comprehensive view of how collaboration technologies like Webex can be integrated with ThousandEyes, Meraki, Cisco Spaces, and Splunk.

 

The session will focus on:

 

ThousandEyes: where we will explore real-time network performance monitoring, gain an understanding of different agent types and how they complement each other, and learn how to configure proactive problem-solving techniques. This session will also cover how ThousandEyes enhances Webex Calling, Microsoft workflows (MTR, VIMT, WebRTC), and introduce new features for on-premise registered devices (CUCM) and PhoneOS.

 

Meraki: we will gain insights into achieving superior network management by integrating Meraki with Webex. This section demonstrates the ease of integration between the platforms, driving greater operational efficiency.

 

Cisco Spaces: Transform workspaces into smart, sustainable environments with sensor data from Cisco devices. Real-time monitoring, along with rich, interactive maps for contextual awareness, provide actionable insights for smarter workspace management.

 

Splunk: In this session we will discuss Splunk and how it's evolved into a comprehensive platform for monitoring, analyzing, and visualizing data in real time. We will look into key milestones in Splunk’s journey with the acquisition by Cisco, a move that positions for greater integration into Collaboration infrastructure and enhances it's capabilities in capturing logs and analytics from devices.

 

This session delivers practical strategies to enhance collaboration technology performance and streamline network management across platforms

Speakers
Cisco
Omer Ilyas
Technical Marketing Engineering Technical Leader, Cisco

Omer is a CCIE-certified Technical Marketing Engineer. Boasting a professional journey spanning more than a decade, he has excelled in conceptualising, creating, and executing intricate, expansive, and worldwide initiatives within the realm of Collaboration Solutions. This encompasses Cloud, On-Premises, and Hybrid undertakings. Omer's current endeavours are centered around the dynamic Webex platform, encompassing aspects such as APIs, Integrations, Webex Teams, Meetings, and Calling. He has achieved academic excellence with both a Bachelor's and a Master's degree in Software Engineering.

Cisco
Kevin Ian Barrow
Technical Marketing Engineer Leader, Cisco
Kevin Ian is a Cisco and Microsoft Certified Technical Marketing Engineer focusing on Integrations. Kevin’s Ian’s career has allowed him to become proficient in Cisco’s Datacenter and Mobility Technologies, and ultimately Cisco’s Collaboration portfolio. Kevin’s current focus is on maximizing and integrating Ciscos latest acquisition of Splunk, along with further development of Cisco’s video technologies including Cisco video devices.
Training Experience
Customer Experience
Employee Experience
Hybrid Work
Manageability
Observability
Education
Healthcare
Financial Services
Pub. Sector Gov't
Workspaces
Security & Compliance
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Webex Meetings
Webex Events
Cisco Devices
Contact Center CCaaS
Webex Connect CPaaS
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
Webex can do that? A deep dive into the Webex platform.
Training Class: Advanced

Using a persona model allows one to focus on the features of that specific group, rather than one specific use case where the rest of the organization gets what’s left over. Come hear how Webex can help you identify those personas and craft a highly feature-rich option to meet each different use case your organization might have. The Webex platform is powerful, articulate, and driven towards a singular goal of user simplicity. Let us help show you that “Yes, Webex can do that!”

Speakers
Cisco
Justin Jordan
Sr. Product Manager, Webex Calling, Cisco

Justin Jordan is a Senior Product Manager for Webex Calling with 25 years of experience in calling and collaboration technologies. Working for 12 years at Cisco in both technical sales and product roles, Justin loves bringing our customers simple solutions to complex problems. Justin attended the University of Hawaii and lives in the Hill Country of Texas with his wife, daughter, and two pugs.

Cisco
Amy Ryan
Principal Solutions Engineer, Cisco
Amy Ryan is a Principal Solutions Engineer with over 24 years of experience in collaboration technologies. Amy worked for Cisco partners for 10 years and the last 14 years at Cisco designing and deploying complex calling solutions. Over the past few years it has been her passion to help customers move from premise based calling to cloud calling solutions.
Training Experience
Customer Experience
Employee Experience
Hybrid Work
Manageability
Observability
Education
Healthcare
Financial Services
Pub. Sector Gov't
Workspaces
Security & Compliance
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Webex Meetings
Webex Events
Cisco Devices
Contact Center CCaaS
Webex Connect CPaaS
Webex Platform
Control Hub
Partner Experience
Optimizing your Webex Contact Center practice.
Sales Enablement

The cloud contact center market is on fire and analysts expect it to accelerate over the next 5 years. Now is the time to either develop a new contact center practice or optimize your existing capabilities, which is why we’ve put together a complete guide to help you understand optimization tactics. We'll dive into basic building blocks as well as service creation considerations, integration opportunities, and go-to-market tips.

Speakers
nVision Consulting Group
Robert Saxe
CEO and Managing Director, nVision Consulting Group
Robert Saxe is nVision Consulting Group’s founder and managing director. His career started at IBM, managing IBM’s largest global network outsourcing clients, and has spanned more than 30 years. After his division was acquired by AT&T in 1999, Robert managed AT&T’s multi-billion dollar channel relationship with IBM. He then moved to the other side of the channel and held executive roles with industry leading MSPs and system integrators before launching his own management consulting firm in 2004. He has subject matter expertise in business strategy, financial modeling, digital transformation, channels and route to market strategies, product and service creation and portfolio management. He has delivered consulting engagements in more than 50 countries across six continents that have been tied to billions of dollars in value realized for nVision’s clients globally. Robert is also an active real estate investor. He is co-founded and is managing partner in Capital Value Investments, a real estate private equity firm. He and the entities that he manages are partners in more that 15 multifamily assets in the US. From a philanthropic perspective, Robert and his family participate and sponsor a number of charities close to them, within his local community. He is on the board of directors of Rebuilding Haiti Now, a 501c(3) charity, whose mission is to provide funding, equipment, supplies and leadership skills to assist Haiti in rebuilding and operating schools and other facilities, that will help the Haitian people achieve human progress. To date, Rebuilding Haiti Now has rebuilt 10 schools that were affected by the 2010 earthquake and recent hurricanes. For more information about Rebuilding Haiti Now, please visit: www.rebuildinghaitinow.org
Partner Experience
Training Experience
TRAINING PASS REQUIRED
Troubleshooting: Webex authentication and provisioning.
Training Class: Expert

Webex administration is continually evolving. If you're thinking about deploying Webex, growing it, or are interested in avoiding a call to TAC, this session will help you understand the most common pitfalls customers run into when managing Webex. The content will be based on the most common challenges customers face when opening TAC cases around the following topics:

  • Directory integrations such as Directory Connector and Azure AD Sync (includes understanding troubleshooting approach, available logs, and sync issues).
  • Group synchronization issues and migration challenges.
  • Single sign-on configuration issues and certificate updates (includes understanding a SAML assertion, SSO auth flow, and login issues).
Speakers
Cisco
Paul Stojanovski
Sr. Technical Leader, Cisco
Paul is a senior Technical Leader at Cisco, working within the Customer Experience (CX) organization supporting Webex solutions. He focuses his time on multiple areas, such as driving Webex product serviceability for customers, building innovation for TAC case opening tools, and helping drive global TAC support strategy. He has spent his entire professional career working with Collaboration and Webex. In Collaboration, he worked as a TAC engineer supporting the on-premise Collaboration portfolio primarily focused on Immersive and Mobile and Remote Access. He has been involved in Webex support for nine years and was responsible for bringing Webex support in alignment with the global CX support teams. Currently, he focuses most of his effort on the Webex administration experience working with the Webex Control Hub and Webex Identity. He is passionate about driving change within Webex products to help bring customers, partners, or anyone using the products better serviceability and self-service capabilities. He is also a 7-time Cisco Live Distinguished Speaker.
Training Experience
Customer Experience
Employee Experience
Manageability
Observability
Security & Compliance
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Webex Meetings
Cisco Devices
Contact Center CCaaS
Control Hub
Training Experience
TRAINING PASS REQUIRED
Troubleshooting Cisco Devices: Microsoft Teams Room, Webex Edge, WebRTC
Training Class: Expert

Today, the vast majority of teams use two or more collaboration solutions, making reliable integration an increasing priority. In this session, participants will learn how to troubleshoot third party integrations like Microsoft Teams Rooms (MTR) as well as WebRTC integrations such as Google Meet, Microsoft Teams, and Zoom on Cisco collaboration endpoints. This includes common problems seen by our teams such as configuration, scheduling, meeting connection failures, and call quality. You'll leave this session with expertise on how to implement best practices, as well as solve unexpected problems, to make managing multiple meetings solutions seamless for both your IT team and end users.

Speakers
Cisco
Tim Kratzke
Technical Leader, Cisco
Tim Kratzke has been working on Cisco Telepresence products for over 12 years, ranging from Immersive video systems, video infrastructure such as Cisco Meeting Server (CMS) and Expressway, and for the past 6 years specializing in video endpoints. After working as a Telepresence TAC engineer, Tim now works with global CX teams training new engineers, building tools to aid in the troubleshooting process, and working with engineering to improve the serviceability of collaboration video endpoints. In his spare time Tim is an avid hockey fan and enjoys traveling and exploring new destinations.
Training Experience
Customer Experience
Employee Experience
Manageability
Observability
Workspaces
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Webex Meetings
Cisco Devices
Control Hub
Customer Experience
How Webex customers future-proof their CX investment.
Yum! Brands, Banco BPM and TD Bank share their journey to a cloud contact center.

Learn how two leading companies tailored Webex Contact Center to meet their unique requirements while taking advantage of a streamlined and efficient approach to cloud migration. Whether you are looking to fully migrate or integrate cloud technologies into your current environment, Webex can help you meet the needs of your customers today and into the future.

Speakers
Cisco
Carlos Guadamuz
Business Development Manager, Webex Customer Experience, Cisco

Carlos Guadamuz is a Business Development Manager at Cisco for Webex customer experience solutions, with a particular focus on Webex Contact Center. In this role, he is instrumental in providing hands-on experiential demonstration of both the business and technical value of the solutions in the portfolio for executive audiences.

Carlos brings over 20 years of contact center experience to Cisco, joining from a previous role at Genesys where he was a Senior Solutions Consultant supporting both commercial and enterprise accounts. Previous roles as an analyst in the financial and professional services industries honed his abilities to guide customers through industry best practices and common use cases in evaluating technology solutions.

Yum Brands
Mike Huber
Voice Architect, Yum Brands
With an impressive 24-year tenure at YUM! Brands, Mike Huber has dedicated 22 of those years to mastering voice and video technologies. Currently serving as a Voice Architect on the strategy team, he brings a wealth of experience and a unique perspective to the role. Starting his journey at YUM on the KFC Restaurant helpdesk, Mike gained invaluable insights into both the client and administrative sides of the contact center. This dual understanding allows him to effectively bridge the gap between these two critical areas, ensuring seamless communication and operations. A seasoned professional in Cisco voice technologies, Mike has been working with Cisco voice since the early days of Call Manager and UCCX 3.0. His extensive experience and deep knowledge make him a pivotal asset to the team, driving innovation and strategic initiatives in voice architecture.
TD Bank
Rebecca Rinaldi
Vice President of Technology, TD Bank
Rebecca Rinaldi is currently Vice President of Technology at Toronto Dominion (TD) Bank serving as the primary technology partner for TD's North America Customer Operations where she leads the development and execution of technology and platform strategies for the Contact Center, ATM and Collections functions across the bank. Additionally, she is member of Women at TD and serves as a career mentor on the Black Experiences Network (BEN) diversity pillar. Becky joined TD after 21 years at Cigna Health Care where over the years she was the primary technical leader for the Human Resources, Compliance, Pharmacy, Intelligent Automation, Global Production Support and Contact Center functions which included execution of several enterprise scale programs and M&A initiatives. She was an active mentor and alumni leader for Cigna's early career programs and was the IT executive sponsor the company's recognition program. Becky is also active in her community and industry currently serving on the Board of Trustees for the New Jersey State Museum Foundation and having held previous board and advisory roles with Girls on the Run and UCX USA. She earned her Bachelor's degree in Commerce and Engineering from Drexel University and her MBA in International Business from University of Hartford. Becky lives in New Jersey with her husband Mike and two teenage daughters. In her spare time she enjoys traveling, doing anything athletic, especially outside, and attending her daughters' sporting and school events.
Banco BPM
Pier Paolo Mansueto
IT Project Manager, Banco BPM
A technology enthusiast from a young age, I bring over 20 years of experience managing complex IT projects in the financial industry. I've had the opportunity to work on many challenging and rewarding projects. Outside of work, I cherish my time with my loving wife and our two amazing daughters, who inspire me every day.
Customer Experience
Financial Services
Retail Travel & Leisure
Training Experience
TRAINING PASS REQUIRED
Troubleshooting: Webex Calling
Training Class: Expert

This session will guide you through Webex Calling troubleshooting, focusing on multitenant components, including end-user onboarding, synchronization, management, location/number/dial plan management, and PSTN connectivity, including premises-based PSTN. It will not cover Dedicated Instance.

 

The session also includes troubleshooting with Control Hub, MPP phones, Webex App, Webex Devices, and SIP trunks to premises-based PSTN. It will address diagnosing media connectivity and quality issues and introduce diagnostic tools. Finally, we will explore APIs that allow you to automate the provisioning and troubleshooting of Webex Calling.

 

Knowledge of routine onboarding and administration in Control Hub is recommended for attendees.

Speakers
Cisco
Paul Stojanovski
Sr. Technical Leader, Cisco
Paul is a senior Technical Leader at Cisco, working within the Customer Experience (CX) organization supporting Webex solutions. He focuses his time on multiple areas, such as driving Webex product serviceability for customers, building innovation for TAC case opening tools, and helping drive global TAC support strategy. He has spent his entire professional career working with Collaboration and Webex. In Collaboration, he worked as a TAC engineer supporting the on-premise Collaboration portfolio primarily focused on Immersive and Mobile and Remote Access. He has been involved in Webex support for nine years and was responsible for bringing Webex support in alignment with the global CX support teams. Currently, he focuses most of his effort on the Webex administration experience working with the Webex Control Hub and Webex Identity. He is passionate about driving change within Webex products to help bring customers, partners, or anyone using the products better serviceability and self-service capabilities. He is also a 7-time Cisco Live Distinguished Speaker.
Cisco
Luis Ramirez
Customer Delivery Engineering Technical Leader, Cisco
Luis Ramirez: Cisco TAC Technical Leader & Advocate for Excellence in Webex Calling As the current Technical Leader for Cisco's TAC in Webex Calling Technology, Luis has been at the vanguard of enhancing global support capabilities and refining the Webex Calling experience for customers and engineers alike. With a career spanning over 16 years within Cisco TAC, Luis brings a wealth of experience and a deep understanding of Cisco Collaboration products to the forefront of technological innovation. At the heart of Luis's work is a passion for mentorship. By dedicating a significant portion of time to guide and nurture the skills of TAC engineers, Luis ensures that the next generation of technical support is prepared to meet the complex demands of modern collaboration solutions. This commitment to excellence extends beyond team development, as Luis actively contributes to the improvement of product serviceability. Renowned for expertise in complex hybrid Collaboration implementations, Luis plays a pivotal role in assisting customers as they transition to cloud-based solutions. This expertise is underpinned by a ten-year mastery of the CCIE Collaboration Certification #40952, a testament to Luis's dedication and skill in the field. Driven by an unwavering commitment to instigate positive change, Luis is instrumental in elevating the Webex Calling Offer. Through a focus on customer support and service enhancement, Luis not only addresses current needs but also paves the way for a more innovative and reliable future in cloud collaboration. #Teacher #Pioneer
Cisco
Paul Giralt
Distinguished Engineer, Cisco
Paul Giralt, CCIE R&S, CCIE Voice, CCIE Collaboration #4793, is a Distinguished Engineer in the Cisco Acceleration Center where he focuses on Hybrid Work and Cisco collaboration technologies. He spends much of his time helping customers accelerate the adoption of Cisco technologies and solutions, working with Cisco's largest collaboration deployments and working closely with engineering on improving product serviceability and cross-architecture product integrations. Paul has spent his career at Cisco in the TAC, the Collaboration Technology Group, Solution Validation Services, Cisco Advanced Services, Customer Experience, and most recently as part of the Acceleration Center. Paul has spent years designing, troubleshooting and diagnosing issues on some of the largest and most complex Cisco Collaboration deployments. He is passionate about the intersection of programmability and Cisco Collaboration products as well as making it easier for customers to use APIs to automate their deployments. He is also the author multiple Cisco Press collaboration titles, an IETF contributor, hold numerous collaboration-related patents, and is a member of the Cisco Live Distinguished Speaker Hall of Fame Elite.
Cisco
Esteban Valverde
CX TAC Technical Leader, Webex Calling, Cisco
Esteban Valverde, CCIE No. 34305, stands at the forefront of technological innovation as a Cisco Senior Technical Leader in TAC, boasting an impressive 18-year tenure in the realms of Collaboration, Networking and software development. Currently a pivotal member of the Global Cisco Webex Calling Technical Leadership team. He is currently based in Research Triangle Park, North Carolina, Esteban excels in orchestrating customer-centric solutions that seamlessly integrate on-premises Collaboration products with Webex Calling Cloud Services. His commitment to excellence is evident through his dedication to enhancing the support journey for customers and fostering a symbiotic relationship with the Cisco Engineering team to drive product serviceability to new heights. Over the years, Esteban has been the technical maestro behind numerous critical global collaboration deployments, sharing his extensive knowledge and expertise through comprehensive training and meticulous documentation for both Cisco's internal teams and its customers. Esteban is not only recognized for his technical acumen but also for his academic credentials, holding a bachelor's degree in Computer Science. His ability to translate complex technical concepts into tangible, user-friendly solutions makes him an invaluable asset to the industry and an esteemed leader in the field of Collaboration.
Training Experience
Customer Experience
Employee Experience
Manageability
Observability
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Control Hub
Training Experience
TRAINING PASS REQUIRED
Agile management of Webex Calling: There's an API for that!
Training Class: Expert

Webex Calling offers a number of ways to manage the solution. Individual configuration of characteristics in Control Hub complemented by bulk provisioning of features, and, finally, public Webex APIs. The session covers everything from a brief overview of general fundamentals, including REST, JSON, serialization/deserialization, integrations, scopes, and OAuth flows to best practices to building provisioning tools using a Python SDK that enables easy consumption of the Webex Calling APIs. The SDK takes care of all aspects from data representation to error handling, logging, and pagination. Running code used in this session is shared with the attendees on GitHub. The session assumes some experience with development using Python.

Speakers
Cisco
Johannes Krohn
Principal Technical Marketing Engineer, Cisco

Johannes Krohn joined Cisco System in Germany in 2000. In his over 30 years of experience in the networking and telecommunication industry he worked in several IT companies gaining knowledge in engineering, system design and technologies from ATM to multi-protocol networking. In the last 20+ years he mainly focussed on IP telephony, Unified Collaboration and on-premise and cloud based collaboration solutions. As Technical Marketing Engineer working on Collaboration System Architectures he provides design guidance in key projects and is responsible to transferring new product information of Cisco Collaboration Solutions to audiences internally and externally. Technology focus areas include call routing architectures, collaboration architecture simplification and cloud collaboration. As part of the continuous development cycle he is providing input to the system level planing of future solutions. He holds a CCIE Voice.

Training Experience
Customer Experience
Employee Experience
Manageability
Observability
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Control Hub
Partner Experience
Monetizing your collaboration base.
Sales Enablement

Your most valuable asset is likely your existing customer base, something that often gets overlooked. Billions of dollars are up for renewal across the Cisco base in the next few years and that doesn't even include the upsell, expansion, and cross-selling opportunities. We'll use this time to understand the SIMPLE method to make renewals and expansion initiatives easy and actionable.

Speakers
Cisco
Tony Jones
Director, America's Collaboration Renewals, Cisco

Tony Jones is the Director of Collaboration Renewals at Cisco and has been with the company for 16 years. As the leader of America's Collaboration Renewals, Tony's primary focus is on customer retention and driving revenue growth. Before taking on his current role, Tony was a part of the America's Sales Acceleration team, where he handled escalations for large and complex deals for the USPS Team.

Cisco
Lorena Smith
Partner Renewals Manager, Cisco

Lorena Smith is a Partner Renewals Manager (PRM) of the Americas team in the Customer Experience (CX) organization at Cisco Systems. In this role, Lorena is responsible for leading 4 strategic Partners in North America, 2 whom are at a national level. Lorena applies her extensive 8+ year sales career at Cisco to achieving performance goals year after year, while striving to continually improve the partner and customer experience. Lorena has received multiple awards, serves as a key escalation point that can be leveraged with partners, providing value to them and bringing the gaps between Cisco renewals and partners. She’s passionate about relationships, the growth and success of her partners, enablement and alignment, all while driving on time renewal rates with Services and Software offers and decreasing attrition. Lorena’s prior experience was also in CX Renewals driving the same level of excellence with top 3 Distributors across Latin America, and 13 Partner in Mexico. Prior to joining Cisco, Lorena spent 3 years at a certified Cisco Partner in the Account Management role, where she not only hit the highest customer retention rates, but also broke record increasing double digit revenue within her first year, sold Enterprise Agreements, Software and Hardware solutions to Fortune 500 Companies in the US, Latin America, and the Caribbean Netherlands. Before switching careers to the tech industry, Lorena was a High School Teacher. She holds a bachelor’s degree in education, with K-12 certifications: Florida and Puerto Rico - where she was born and raised. She has been married to Ralph for 8 years and have a beautiful fur baby: Lola 18 (not so baby anymore). She is currently based in Tampa, Florida and her passions are scuba diving and her family.

Partner Experience
Webex Suite UCaaS
Webex Calling
Webex Meetings
Contact Center CCaaS
Webex Platform
Training Experience
TRAINING PASS REQUIRED
Calling interoperability with Microsoft.
Training Lab: Advanced

This hands-on lab will provide participants an opportunity to implement Cisco calling interoperability with Microsoft Teams by focusing on any of the following scenarios:

 

Scenario 1: Microsoft Phone System Direct Routing to PSTN and UCM using Cisco Unified Border Element (CUBE).

Scenario 2: Webex Calling Integration for Microsoft Teams.

Scenario 3: Webex Calling (UCM Calling) Integration with Microsoft Teams.

 

A basic understanding of Cisco calling solutions is required to successfully complete this lab.

Speakers
Cisco
Shane Long
Technical Marketing Engineer, Cisco
Shane is a Technical Marketing Engineer based in Galway, Ireland. Shane's main focus is on the Webex App and its various workloads. Shane has a specific focus on deployment practices including VDI. Other focus items include migrations, MS Teams interoperability and custom integrations. Shane has also supported Cisco Jabber for a number of years.
Cisco
Hussain Ali
Technical Marketing Engineer, Cisco
Hussain Ali (CCIE# 38068 - VOICE, COLLAB) is a Technical Marketing Engineer/Technical Leader in the Collaboration Technology Group at Cisco Systems. He is responsible for all Unified Communications services and applications on the ISR, Catalyst 8300 & virtual routing platforms like Cisco Unified Border Element (CUBE), Cloud Calling solutions such as Webex Calling, call recording, Direct Routing with Microsoft Phone System, and Webex Contact Center. He provides architectural design guidance for unified communication services and solutions to enterprise customers, service providers, Cisco sales force, and Cisco partners. He works directly with the product management and engineering teams in strategizing future product development to meet customer needs. Prior to joining this group, he led the Multiservices Cisco Technical Assistance Center (TAC) team in Richardson, TX, troubleshooting and diagnosing some of the largest Cisco Collaboration deployments.
Cisco
Sara Macías Salete
Collaboration Technical Solutions Architect, Cisco

Sara Macías Salete is a Collaboration Solutions Engineer in Cisco. She is part of the Global Collaboration Sales Engineering team, focused on Interoperability and Competition between Cisco Collaboration solutions and Microsoft, Google and Zoom. She has been working in Cisco for more than 10 years, always dedicated to the Collaboration technologies.

Sara holds an MSc and BSc in Telecommunications Engineering by the Technical University of Madrid. She's passionate about technology, jazz music, dance and wine tasting, being a DipWSET candidate.

The key topics Sara can cover are Cisco Devices interoperability with Microsoft Teams, Google Meet and Zoom; Cisco Devices for Microsoft Teams (MTRs) and Webex Calling for Microsoft Teams (client-side integration for Calling).

Cisco
Venky Yechuri
Technical Projects Systems Engineer, Cisco
A Systems Engineer in Global Demo Engineering at Cisco, specializing in Collaboration Architecture!
Training Experience
Customer Experience
Employee Experience
Manageability
Observability
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Control Hub
Training Experience
TRAINING PASS REQUIRED
Webex Customer Experience Basic & Essentials.
Training Lab: Advanced

Customer Experience is the next-generation cueing platform that is part of Webex Calling. This lab will take us from the planning stages all the way to the agent and supervisor experience. Join us to plan how you can expand your current Hunt Groups and UCCX and how we can merge those into a next-generation experience inside Customer Experience for Webex Calling. We will cover and configure both Basic and Essentials, deployment of agents and supervisors, and route calls, as well as test out the solution to give you knowledge and experience to take home and deploy the features in your own environment.

Speakers
Cisco
Amy Ryan
Principal Solutions Engineer, Cisco
Amy Ryan is a Principal Solutions Engineer with over 24 years of experience in collaboration technologies. Amy worked for Cisco partners for 10 years and the last 14 years at Cisco designing and deploying complex calling solutions. Over the past few years it has been her passion to help customers move from premise based calling to cloud calling solutions.
Cisco
Ishan Sambhi
Solutions Engineer, Cisco
Ishan Sambhi is a Technical Solutions Architect in Collaboration at Cisco Systems and holds CCIE Collaboration, RHCE and VCP certifications. He has over 14 years of experience supporting different verticals such as large financials, healthcare and Web scale accounts with expertise in Cisco collaboration On-prem and cloud products. Ishan was previously a part of Cisco's Services team and worked as an End to End collaboration lead supporting Collaboration teams on escalations and support issues,
Cisco
Rajamani Nallakaruppan
Solutions Engineer, Cisco
Rajamani Nallakaruppan is a Solutions Engineer with the Cisco Collaboration Experience Program (CCEP) Team. He works with the Collaboration Pre-Sales team and his area of expertise includes Webex Calling, Webex Dedicated Instance(DI), Webex Contact Center and Webex Devices. Prior to joining the Cisco Sales team, Rajamani was an End to End Collaboration Lead for the Technical Services (CX) Organization. Rajamani has worked across Cisco Unified Communications Manager, UC Applications TAC team(s) and has presented multiple times in previous Cisco Live events.
Training Experience
Customer Experience
Employee Experience
Manageability
Observability
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Contact Center CCaaS
Control Hub
Partner Experience
Marketing made simple.
Sales Enablement

We've got an amazing story to tell alongside our partners. You want to tell that story. We're here to help! This session will explore the available resources, best practices, and alignment opportunities to build pipeline together with Cisco.

Speakers
Cisco
Julie Berg
Director, Marketing, Cisco

With 15 years of sales and marketing experience, I am a results-oriented, data-driven professional specializing in Go-to-Market (GTM) planning and execution. My expertise lies in crafting comprehensive, vertical-driven engagement strategies and use cases within the cloud technology sector. I prioritize innovation and forward-thinking approaches to effectively address and resolve my clients’ long-term business challenges. My focus is on developing actionable strategic initiatives that not only achieve immediate objectives but also promote sustainable growth and success for my clients.

Partner Experience
Cisco Devices
Training Experience
TRAINING PASS REQUIRED
Webex security: Identity, compliance, and encryption.
Training Lab: Advanced

This lab explores Webex security and educates attendees on the practical steps required to enable and manage security features and functions available with Webex deployments, including:

 

- Identity, Authentication (AuthN), and Authorization (AuthZ): Enable user provisioning and directory synchronization, explore settings and licensing templates, enable multi-factor authentication, and configure single sign-on (SSO) using SAML and OpenID Connect.

- Compliance: Investigate Webex data control including data loss prevention (DLP), eDiscovery, anti-malware protection, and data retention with built-in Webex capabilities and integrations to external compliance platforms. Cisco Cloudlock, Theta Lake, and AGAT SphereShield will be used to explore DLP and other compliance operations for Webex.

- End-to-End (E2E) Encryption: Examine Webex Zero Trust End-to-End encrypted meetings, DLP compliance, and digital watermarking capabilities in Webex Meetings.

Speakers
Cisco
Scott Kiewert
Technical Marketing Engineer, Cisco

Scott Kiewert is a Technical Marketing Engineer in the Collaboration Technology Group at Cisco. He currently focuses on Webex security, identity, compliance, privacy, and data sovereignty.

Cisco
Matt Jordy
Technical Marketing Engineer, Cisco

Matt Jordy is a Technical Marketing Engineer in the Collaboration Technology Group at Cisco. He focuses on on-premises and cloud architectures, design, and security for collaboration. He provides technical guidance on Cisco collaboration solutions and products to the Cisco sales force as well as Cisco customers and partners around the world.

Cisco
Niket Shah
Technical Solutions Architect, Cisco Systems, Cisco

Niket has 14 years of experience in Cisco Unified Communications, UCaaS, and Data Center. Prior to his current role , he worked with Cisco cloud managed services as a technical architect for white glove cloud uc offerings for banks & service providers , as a technical lead for TAC for the UC team. Niket holds a CCIE in Collaboration, Master in Microlectronics , Bachelors in Electronics, Bachelors in Telecommunications engineering . He is currently a Technical Solutions Architect focused on collaboration for global enterprise with focus on cloud calling and contact center architectures and hybrid work.

Training Experience
Manageability
Observability
Security & Compliance
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
From theory to practice: Generative AI and Webex integration.
Training Lab: Advanced

In this lab, participants will learn about the Generative AI (GenAI) framework and various AI types, including an introduction to transformers, Retrieval-Augmented Generation (RAGs), Multi-Query, and RAPTORS, as well as the concepts of embeddings and vector databases. Participants will learn how to interact with large language models (LLMs) such as OpenAI, Gemini, and Llama, among others.

 

We'll examine GenAI frameworks such as Llama Index, LangChain, and Hugging Face, and apply them in AI app development. The lab includes creating an app to interface with platforms like Webex, applying the discussed concepts.

 

Participants will leave with a strong GenAI understanding and skills to build AI solutions.

Speakers
Cisco
Omer Ilyas
Technical Marketing Engineering Technical Leader, Cisco

Omer is a CCIE-certified Technical Marketing Engineer. Boasting a professional journey spanning more than a decade, he has excelled in conceptualising, creating, and executing intricate, expansive, and worldwide initiatives within the realm of Collaboration Solutions. This encompasses Cloud, On-Premises, and Hybrid undertakings. Omer's current endeavours are centered around the dynamic Webex platform, encompassing aspects such as APIs, Integrations, Webex Teams, Meetings, and Calling. He has achieved academic excellence with both a Bachelor's and a Master's degree in Software Engineering.

Cisco
Shane Long
Technical Marketing Engineer, Cisco
Shane is a Technical Marketing Engineer based in Galway, Ireland. Shane's main focus is on the Webex App and its various workloads. Shane has a specific focus on deployment practices including VDI. Other focus items include migrations, MS Teams interoperability and custom integrations. Shane has also supported Cisco Jabber for a number of years.
Training Experience
Artificial Intelligence (AI)
Security & Compliance
Integrations Ecosystem
AI Assistant
Training Experience
TRAINING PASS REQUIRED
A hands-on approach to automation with Cisco collaboration APIs.
Training Lab: Advanced

Tired of repetitive tasks, human errors in updates, or lacking insights into your collaboration tools? Learn how APIs and automation can streamline your operations in this hands-on course.

 

Using modern development best practices, you'll develop a web portal that will automate the configuration of Cisco collaboration products, such as Cisco Unified Communications Manager (UCM) and Webex Suite (meetings, messaging, calling).

 

In this course, you'll learn:

  • How to programmatically perform common tasks such as provisioning users, IP phones, and more.
  • How to leverage APIs to gather real-time operational data.
  • How to leverage Webex messaging APIs to send notifications and migrate users from on-premises UCM to Webex Calling.

Some experience with Python is highly recommended, but not required.

Speakers
Cisco
Paul Giralt
Distinguished Engineer, Cisco
Paul Giralt, CCIE R&S, CCIE Voice, CCIE Collaboration #4793, is a Distinguished Engineer in the Cisco Acceleration Center where he focuses on Hybrid Work and Cisco collaboration technologies. He spends much of his time helping customers accelerate the adoption of Cisco technologies and solutions, working with Cisco's largest collaboration deployments and working closely with engineering on improving product serviceability and cross-architecture product integrations. Paul has spent his career at Cisco in the TAC, the Collaboration Technology Group, Solution Validation Services, Cisco Advanced Services, Customer Experience, and most recently as part of the Acceleration Center. Paul has spent years designing, troubleshooting and diagnosing issues on some of the largest and most complex Cisco Collaboration deployments. He is passionate about the intersection of programmability and Cisco Collaboration products as well as making it easier for customers to use APIs to automate their deployments. He is also the author multiple Cisco Press collaboration titles, an IETF contributor, hold numerous collaboration-related patents, and is a member of the Cisco Live Distinguished Speaker Hall of Fame Elite.
Cisco
Johannes Krohn
Principal Technical Marketing Engineer, Cisco

Johannes Krohn joined Cisco System in Germany in 2000. In his over 30 years of experience in the networking and telecommunication industry he worked in several IT companies gaining knowledge in engineering, system design and technologies from ATM to multi-protocol networking. In the last 20+ years he mainly focussed on IP telephony, Unified Collaboration and on-premise and cloud based collaboration solutions. As Technical Marketing Engineer working on Collaboration System Architectures he provides design guidance in key projects and is responsible to transferring new product information of Cisco Collaboration Solutions to audiences internally and externally. Technology focus areas include call routing architectures, collaboration architecture simplification and cloud collaboration. As part of the continuous development cycle he is providing input to the system level planing of future solutions. He holds a CCIE Voice.

Cisco
Harish Chawla
Leader, Systems Engineering, Cisco

Harish is a Sales Engineering Manger with Cisco. With over twenty years of UC & Collaboration Technology experience, he has held multiple leadership positions across Cisco IT, Engineering and Sales. He currently leads the first-of-its-kind software development team within the Global Collaboration Sales Engineering organization. His innate ability to connect-the-dots has served several of our largest customers in solving complex business problems and transforming user experiences utilizing the Webex portfolio. With the purpose of advancing our customer’s business outcomes, Harish and his team can help you explore the art-of-the-possible through Webex programmability.

Training Experience
Manageability
Observability
Workspaces
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Webex Platform
Control Hub
Employee Experience
With AI-enabled workspaces, distance isn’t a barrier. It’s your superpower.
How LPL Financial are enabling more equitable meeting experiences.

In the era of hybrid work, most meetings have at least one remote participant. Regardless of location, people need the chance to hear, be heard, and contribute. Join this session to discover how Cisco devices, powered by Cisco RoomOS and NVIDA technology, are overcoming the barriers of distance with AI-enhanced audio and video experiences on any meeting platform.

 

Discover how intelligent, cinematic meetings with automatic multi-camera views and multi-stream layouts give people the best view in any meeting, at any moment, in any room, and ensure everyone gets a seat at the table.

 

Join us to hear LPL Financial describe how they are improving meeting room experiences with Cisco devices

Speakers
Cisco
György Gyarmati
Product Marketing Manager, Cisco

Gyorgy Gyarmati is an experienced product marketer at Cisco based in Oslo, Norway where his main remit consists of room video conferencing systems, board devices, and room peripherals. Previously, he worked at major brands like IBM and Verint Systems as well as fast-growing startups like Verba Technologies as a B2B marketer and content strategist. At Cisco, he has been behind the launch of flagship collaboration device solutions, like the Cisco Board Pro, Room Bar, Room Bar Pro, Table Microphone Pro, and the Room Kit EQ. As a product and content marketing professional, Gyorgy is most passionate about communicating and showcasing how technology innovations can solve real-world problems to drive awareness, engagement, and adoption.

LPL Financial
Aubrey Jones
AVP Technologist UC Engineering, LPL Financial
Aubrey Jones is a Collaboration Engineer, and part of the Webex Experts program within the Webex Insiders User Group. He has over 20 years of experience within the collaboration space, spanning a career with Contact Centers, Manufacturing, and Financial Services. He is currently serving in an architecture engineering role for LPL Financial, and leads many of the Unified Communications projects, from design and implementation. He also spends a lot of time developing standards and plans protecting LPL from outages within their telecom environments. In 2019, Aubrey was part of an initiative to bring LPL Financial onto a Cisco platform for collaboration, and achieved a migration of over 9,000 employees from Avaya and Zoom to Cisco and Webex. The migration was 100% successful, with zero outages or user issues. Even with the migration occurring over the remote work initiatives, with remote training, the organizational change was successful for all users, and all Avaya was eventually retired. He also spent considerable time on integrations and automations enabling the expansion of use for Webex products into the environment, beyond just turning on basic functionality. Aubrey has since become devoted to being on the front edge of all things Webex. He participates in Beta initiatives, and being an early adopter or new technology. He participated in the Beta testing for Cinematic Meetings Cross View, and deployed a site to that technology in production as a flagship conference room the same time it went to General Availability. He is considered an innovator and collaborator among his peers, and truly enjoys the work he performs.
Cisco
Alan McCann
Director of Software Engineering with Cisco Rooms, Cisco

Alan McCann is a Director of Software Engineering in RoomOS based out of Galway, Ireland with over 15 years experience working in Collaboration across Cisco's portfolio, including Jabber and the Webex App. Alan specializes in fostering collaboration and timely delivery of innovative software solutions. With a strong background in both technical and managerial roles, Alan focuses on bridging the gap between customer requirements and engineering execution.

Employee Experience
Employee Experience
Hybrid Work
Financial Services
Workspaces
Artificial Intelligence (AI)
Cisco Devices
Training Experience
TRAINING PASS REQUIRED
The art of the possible: Webex programmability.
Training Lab: Expert

Video-enabled kiosks not only connect customers with agents in real time and reduce wait times, but also enhance overall satisfaction with the customer service experience. Explore the art of the possible with Cisco RoomOS devices and the Webex platform to digitally transform customer experiences.

 

In this session, through a series of detailed API calls, you will programmatically personalize a RoomOS device into a video-enabled kiosk and provision Webex Customer Experience Basics to power the agent experience.

Speakers
Cisco
Harish Chawla
Leader, Systems Engineering, Cisco

Harish is a Sales Engineering Manger with Cisco. With over twenty years of UC & Collaboration Technology experience, he has held multiple leadership positions across Cisco IT, Engineering and Sales. He currently leads the first-of-its-kind software development team within the Global Collaboration Sales Engineering organization. His innate ability to connect-the-dots has served several of our largest customers in solving complex business problems and transforming user experiences utilizing the Webex portfolio. With the purpose of advancing our customer’s business outcomes, Harish and his team can help you explore the art-of-the-possible through Webex programmability.

Training Experience
Customer Experience
Employee Experience
Manageability
Observability
Workspaces
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
Implement ThousandEyes and Meraki to monitor and troubleshoot your collaboration environment.
Training Lab: Advanced

As hybrid work becomes the norm, IT admins must swiftly pinpoint user-reported issues. This lab enables admins to use ThousandEyes for monitoring and troubleshooting Webex Calling, Webex Meetings, Cisco devices, and Webex Contact Center.

 

Learn to install endpoint agents, as well as cloud and enterprise agents, to monitor a live Webex meeting's network path. Discover how Meraki's Control Hub integration offers enhanced network path analysis for quicker issue resolution, showcasing Meraki, ThousandEyes, and Control Hub's combined strength.

 

Designed for admins who manage Webex deployments in Control Hub and provide support for end-users, this teaches implementing ThousandEyes for real-time traffic monitoring, addressing key use cases.

Speakers
Cisco
Rafat Kuraishi
Systems Architect, Cisco

Rafat is a Systems Architect at Cisco Systems and holds dual CCIE in Voice and Collaboration technologies. He has over 13 years of experience supporting different verticals such as large financials, healthcare and Web scale accounts with expertise in Cisco collaboration On-prem and cloud products. Rafat has presented at several Cisco Live sessions and is an expert on Webex and ThousandEyes integrations. Rafat was previously a part of Cisco’s Advanced Services team as a Collaboration Architect and has also worked as a TAC engineer supporting Cisco’s collaboration portfolio.

Cisco
Omer Ilyas
Technical Marketing Engineering Technical Leader, Cisco

Omer is a CCIE-certified Technical Marketing Engineer. Boasting a professional journey spanning more than a decade, he has excelled in conceptualising, creating, and executing intricate, expansive, and worldwide initiatives within the realm of Collaboration Solutions. This encompasses Cloud, On-Premises, and Hybrid undertakings. Omer's current endeavours are centered around the dynamic Webex platform, encompassing aspects such as APIs, Integrations, Webex Teams, Meetings, and Calling. He has achieved academic excellence with both a Bachelor's and a Master's degree in Software Engineering.

Cisco
Kevin Ian Barrow
Technical Marketing Engineer Leader, Cisco

Kevin Ian is a Cisco and Microsoft Certified Technical Marketing Engineer focusing on Integrations. Kevin’s Ian’s career has allowed him to become proficient in Cisco’s Datacenter and Mobility Technologies, and ultimately Cisco’s Collaboration portfolio. Kevin’s current focus is on maximizing and integrating Ciscos latest acquisition of Splunk, along with further development of Cisco’s video technologies including Cisco video devices.

Cisco
Venky Yechuri
Technical Projects Systems Engineer, Cisco
A Systems Engineer in Global Demo Engineering at Cisco, specializing in Collaboration Architecture!
Training Experience
Hybrid Work
Manageability
Observability
Workspaces
Troubleshooting
Integrations Ecosystem
Cisco Devices
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
Video Device xAPI, Customization and Deployment.
Training Lab: Foundations

Join us for an introduction to Cisco device xAPIs. We'll discuss methods on how to interact with the device xAPI and the popular use cases. We’ll also show you how to build and program a custom user interface using the device xAPI and macro editor and how to deploy your customization to your organization.

Speakers
Cisco
Bobby McGonigle Jr.
Technical Marketing Engineer, Cisco

I am a Technical Marketing Engineer(TME) for Cisco Collaboration. My focus is on device customization using the xApi, Macros and UI Extensions; creating new experiences and tools for the community to use in their spaces. I have been working with collaboration technology for 6+ years, primarily around conference devices in both administration and education environments.

Cisco
Chris Norman
Collaboration Systems Engineer, Cisco
Chris is a Collaboration Systems Engineer in the Global Enterprise group at Cisco. With over 25 years of experience working in telecommunications industry Chris has worked across nearly every industry vertical from SMB to some of the largest enterprise companies in the world. Chris is also a self taught programmer that currently is the lead developer for CE-Deploy with an expertise in deploying Cisco's collaboration endpoints en-mass.
Training Experience
Customer Experience
Employee Experience
Manageability
Observability
Workspaces
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
Cisco devices and Microsoft Teams Room learning lab.
Training Lab: Advanced

You may already be aware that a wide range Cisco collaboration devices now support Microsoft Teams Rooms. However, you might be wondering: What are the benefits? How do I get started? And are there any trade-offs?

 

Join us for an immersive learning and lab session where we'll explore how to run the native Microsoft Teams Rooms experience on Cisco devices, complemented by hands-on exercises focused on conversion and onboarding processes. We'll also share best practices and strategic insights to ensure that by the end of the session, you'll depart with a thorough understanding of how to optimize Cisco devices running Microsoft Teams Rooms for your specific environment.

Speakers
Cisco
Charlie Thorpe
Technical Marketing Engineer, Cisco
Charlie Thorpe is a Technical Marketing Engineer within the Cisco Collaboration Technology Group business unit and is part of the Webex Technical Marketing Engineering (TME) team focusing on Microsoft Teams Rooms, RoomOS, Desk Series, Sharing, and Webex Edge for Devices. Prior to this role, Charlie was a Technical Solutions Architect within the EMEA Webex SE team focusing on Webex SaaS solutions including Webex Messaging, Webex Meetings, Webex Calling, and Webex Hybrid Services. Charlie has been with Cisco since 2010. Prior to this, he spent four years with Nortel as a Systems Engineer within the Enterprise Sales organization, working within IP telephony, contact center, and data networking. Before his time at Nortel, he worked with BT for 15 years.
Cisco
Davide Preti
Technical Marketing Engineer, Cisco

Davide Preti is a Technical Marketing Engineering Technical Leader in the Collaboration Technology Group Solutions team focusing on Cisco Unified Communications. Davide is based in Italy and joined Cisco in 2010 through the TANDBERG acquisition. His main area of expertise is around Microsoft, Google, and Zoom interoperability, with a special focus on video and IM&P.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Manageability
Observability
Workspaces
Troubleshooting
Integrations Ecosystem
Webex Suite UCaaS
Webex Calling
Cisco Devices
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
A comprehensive guide to the Webex Suite.
Training Class: Foundations

Webex Suite is a versatile collection of collaboration workloads designed to meet diverse communication needs across any industry and geographical location. This overview highlights the key components of Webex Suite, including video conferencing, team collaboration, cloud calling, and event management. It outlines the accessibility of these resources through multiple platforms and devices, ensuring users can leverage its full potential. This session is catered to users seeking to streamline their collaborative processes and learn practical tips for quick and effective adoption.

Speakers
Cisco
Clare Davis
Enablement Specialist, Cisco
Clare is an Enablement Specialist at Cisco Systems, where she passionately delivers live training designed to ignite users' enthusiasm for the Webex Suite of services. With a remarkable 23 years of experience under her belt, Clare specializes in live virtual training, e-learning content development, and webinar production. Her expertise is backed by industry-recognized certifications in virtual training and content creation. When Clare is not fulfilling her duties as an educator and technology advocate, she enjoys spending time with family, her posse of cats, and the never-ending task of home projects!
Training Experience
Customer Experience
Employee Experience
Hybrid Work
Webex Suite UCaaS
Webex Calling
Webex Meetings
Webex Events
Cisco Devices
Training Experience
TRAINING PASS REQUIRED
Webex Calling essentials: Establish a solid foundation for effective communication.
Training Class: Foundations

This training session is intended to equip users with the knowledge and skills to effectively use the Webex Calling platform for seamless communication and collaboration. The course aims to familiarize participants with the basics of Webex Calling, providing them with a strong understanding of the platform's features, functionality, and best practices for efficient use. The session is designed to accommodate all levels of experience and participants will gain an understanding of how to enhance their daily communication workflow with Webex Calling.

Speakers
Cisco
Susan Parrish
Enablement Specialist, Cisco

Susan Parrish resides in North Carolina where she enjoys spending time at the beach in her newfound free time as a recent empty nester. She has an extensive background in supporting software-as-a-service products through previous customer-facing roles. Susan has a BA in Management of Information Systems and a Master of Education in Adult Education. She combines her knowledge of the IT industry and customer-facing experience with her passion for education to bring a fresh perspective to technical training at Cisco.

Cisco
Clare Davis
Enablement Specialist, Cisco

Clare Davis is a Webex evangelist and proponent of hybrid work. For over 20 years, Clare has delivered Webex product training to thousands of customers, partners, and internal employees. Clare continually strives to create meaningful content to inspire others with her excitement for how easy it is to work wherever and whenever with Webex!

Clare lives in Redding, California, where she enjoys overwhelming herself with home improvement ideas she’ll never get around to, cooking, spending time with her family, and sharing her house with five adorable cats.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Manageability
Webex Suite UCaaS
Webex Calling
Cisco Devices
Control Hub
Training Experience
TRAINING PASS REQUIRED
Elevate hybrid work with AI-powered workflows: Webex Events, video messaging, and polling.
Training Class: Foundations

Join us to explore how you to leverage AI-powered tools to improve collaboration, engagement, and events. You’ll learn how Webex video messaging, powered by Vidcast, enhances asynchronous communication, enabling team members to share ideas and updates effectively, regardless of time zones. You’ll discover the power of Webex Events for creating unforgettable in-person, virtual, and hybrid experiences that bring people together from across the globe. And you’ll see how real-time polling tools can capture audience feedback and drive interactive sessions with Slido.

 

This session will provide you with the knowledge to foster a connected, productive, and engaged hybrid workforce.

Speakers
Cisco
Hannah Berke
Customer Success Lead, Vidcast, Cisco

Hannah Berke is currently the Customer Success Lead for Vidcast, Cisco Collaboration’s new asynchronous video messaging application. Prior to joining the Vidcast team, Hannah was a Customer Success Manager at Hyland Software, an enterprise content management software company. She is motivated about helping organizations reach their desired outcomes with the use of asynchronous video. Hannah is most passionate about educating and teaching customers while maintaining energetic and strong relationships.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Artificial Intelligence (AI)
Webex Suite UCaaS
Webex Events
Training Experience
TRAINING PASS REQUIRED
Expert strategies for hosting and managing engaging Webex Webinars.
Training Class: Foundations

In this session, you’ll learn the differences between Webex Webinars and traditional meetings, focusing on the scenarios that warrant the use of a webinar format. We’ll cover the unique roles, extensive customization options, and content personalization that webinars facilitate to suit various delivery styles and interactive needs. The session aims to impart best practices for organizing and executing a successful webinar, ensuring that presenters are well-equipped to deliver a specialized and engaging session.

Speakers
Cisco
Iain Buck
Technical Marketing Manager, Cisco

Have been with Cisco for 16 years and worked in Meetings and Conferencing for 30 Years. Technical marketing Manager for Conferencing, Webex Meetings and Webinar. Have worked with various organisations to help them get the best out of Meetings and webinars. I have a lot of experience in the conferencing space and have a lot of experience with this and the adjacent technologies.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Webex Suite UCaaS
Webex Meetings
Training Experience
TRAINING PASS REQUIRED
Connect with customers how and when they want through the orchestration of digital communications.
Training Class: Foundations

Are you ready to automate your digital customer communications but aren't sure how to get started?

 

In this session, you’ll learn the basics of how Webex Connect, our cloud communications platform (CPaaS), can automate, orchestrate, and monitor your customer interactions and turn them into truly impactful customer journeys. You’ll learn about the robust channel options available in Webex Connect and learn how to set up a basic workflow with the low-code flow builder.

 

You’ll leave this session with an understanding of how using Webex Connect can improve your specific customer experience challenges through automation.

Speakers
Cisco
Tanuj Goyal
Leader Product Management, Cisco
Tanuj Goyal leads product management for Webex Connect Enterprise CPaaS platform. In this role, he is responsible for driving the roadmap and development of Webex Connect cloud communications platform that enables businesses to deliver seamless customer experiences leveraging digital communication channels, integrations, automation, NLP/NLU and AI. Tanuj has 14+ years of experience in product management, product marketing, and software development roles.
Cisco
Krishna Koilada
Product Management Leader, Cisco
Krishna Koilada is a product management leader at Webex Connect, where he oversees CPaaS messaging platforms. With over 14 years of experience, his domain expertise spans CPaaS, Data platforms, CCaaS, UCaaS, and Voice. He holds an MBA from Haas School of Business and a Masters in Telecommunications and Innovation Management. Outside of work, he enjoys camping, cooking, and reading, with a particular admiration for Andy Grove's book "Only the Paranoid Survive."
Training Experience
Customer Experience
Employee Experience
Integrations Ecosystem
Contact Center CCaaS
Webex Connect CPaaS
Webex Platform
Training Experience
TRAINING PASS REQUIRED
Unleash the power of the Webex developer platform.
Training Class: Foundations

Join us as we introduce you to the Webex developer platform and how SDKs, bots, and embedded apps can support various industry use cases. We’ll provide you with the necessary groundwork to understand the underlying principles of how they work and explore the use cases and real-world examples of the problems they solve.

 

Finally, we’ll introduce you to our new AI assistant and show how this powerful tool leverages sophisticated Large Language Models (LLMs) to build new apps and integrations in seconds and navigate documentation to extract value.

 

Discover the power of the Webex developer platform and get the tools you need to be at the forefront of a technological revolution.

Speakers
Cisco
Phil Bellanti
Senior Developer Evangelist, Cisco
Phil Bellanti is a Senior Developer Evangelist on the Cisco Webex team, based in Orlando, Florida. Phil has been involved in the cloud-API space since 2007 and joined Cisco in 2015 through their acquisition of real-time communications API provider, Tropo. In his current role, Phil is involved with creating and presenting content for Webex developer enablement, including webinars, tech talks, workshops, hackathons, and other live events. Additionally, Phil enjoys writing how-to blogs, creating newsletters, and networking with the dev community.
Cisco
Sheshadri Mookherjee
Product Manager - Webex Developer Platform, Cisco
Sheshadri is a seasoned product manager with over 13 years of experience in the technology industry. Currently, he is working with the Webex Developer Platform team at Cisco, where he has been spearheading strategic integrations for the past four years. His recent focus has been on leading AI initiatives in Webex Developer Platform aimed at significantly enhancing the customization and personalization of the Webex Suite and Webex Contact Center. In addition to his AI work, Sheshadri has been instrumental in integrating Webex with key enterprise applications such as OneDrive, SharePoint, Box, Google Drive, Salesforce, Jira and Slack. He has also contributed to the development of the Webex embedded apps framework. Before his current role, Sheshadri played a leadership role at 42hertz, a technology consulting company that was acquired by Cisco, and PwC, where he led enterprise application products, features, and engagements.
Training Experience
Artificial Intelligence (AI)
Customer Experience
Employee Experience
Integrations Ecosystem
AI Assistant
Webex Platform
Training Experience
TRAINING PASS REQUIRED
Webex Meetings: Leverage advanced features to transform your meetings and overcome common challenges.
Training Class: Advanced

This session explores the strategies and tools for enhancing meeting engagement and interactivity. It delves into advanced features such as breakout rooms, annotation capabilities, and remote-control options, aiming to elevate the traditional meeting experience. Furthermore, it addresses prevalent meeting challenges and provides practical solutions to effectively navigate and resolve these issues. This session serves as a resource for individuals looking to enrich the meeting experience for their organization.

Speakers
Cisco
Clare Davis
Enablement Specialist, Cisco

Clare Davis is a Webex evangelist and proponent of hybrid work. For over 20 years, Clare has delivered Webex product training to thousands of customers, partners, and internal employees. Clare continually strives to create meaningful content to inspire others with her excitement for how easy it is to work wherever and whenever with Webex!

Clare lives in Redding, California, where she enjoys overwhelming herself with home improvement ideas she’ll never get around to, cooking, spending time with her family, and sharing her house with five adorable cats.

Training Experience
Hybrid Work
Workspaces
AI Assistant
Webex Meetings
Control Hub
Training Experience
TRAINING PASS REQUIRED
A day in the life of a Webex Calling admin: Strategies, optimization, and best practices.
Training Class: Advanced

This class provides a deep dive into the daily responsibilities of administrators managing Webex Calling. Aimed at both new and experienced admins, the course offers a realistic view of the essential tasks associated with the setup and maintenance of Webex Calling services. Participants will engage with practical scenarios to understand call flows, user account management, and system performance optimization. The class covers the foundational aspects of Webex Calling, deployment strategies, and best practices for maintaining high-quality communication. Attendees will leave with actionable knowledge to streamline their administrative workflow and leverage Webex Calling's full potential for their organization's benefit.

Speakers
Cisco
Adam North
Leader, Learning and Development, Cisco
Having been part of the Broadsoft Team prior to its acquisition by Cisco, Adam has been intimately involved with the Webex Calling Product from its initial development through to its present-day form. With a tenure spanning several years as a front-line trainer, Adam has been instrumental in the delivery, creation, and revision of training materials for Cisco Partners, enabling them to effectively resell the product. Adam now leverages his comprehensive knowledge of Webex Calling to design new training courses, develop educational content for the latest features for partners and Customers.
Cisco
Susan Parrish
Enablement Specialist, Cisco

Susan Parrish resides in North Carolina where she enjoys spending time at the beach in her newfound free time as a recent empty nester. She has an extensive background in supporting software-as-a-service products through previous customer-facing roles. Susan has a BA in Management of Information Systems and a Master of Education in Adult Education. She combines her knowledge of the IT industry and customer-facing experience with her passion for education to bring a fresh perspective to technical training at Cisco.

Training Experience
Hybrid Work
Manageability
Workspaces
Webex Calling
Control Hub
Training Experience
TRAINING PASS REQUIRED
Leverage Webex Calling to overcome modern challenges and scale business growth.
Training Class: Advanced

In this session, you’ll learn about the common communication challenges modern enterprises face and how to solve them through the robust features available in Webex Calling. Participants will explore real-world business problems such as fragmented communication channels, inefficient call management, and scalability issues. By the end of the course, participants will be equipped with the knowledge to streamline their organization's communication processes, improve collaboration, and drive business growth through the effective use of Webex Calling.

Speakers
Cisco
Susan Parrish
Enablement Specialist, Cisco

Susan Parrish resides in North Carolina where she enjoys spending time at the beach in her newfound free time as a recent empty nester. She has an extensive background in supporting software-as-a-service products through previous customer-facing roles. Susan has a BA in Management of Information Systems and a Master of Education in Adult Education. She combines her knowledge of the IT industry and customer-facing experience with her passion for education to bring a fresh perspective to technical training at Cisco.

Cisco
Adam North
Leader, Learning and Development, Cisco
Having been part of the Broadsoft Team prior to its acquisition by Cisco, Adam has been intimately involved with the Webex Calling Product from its initial development through to its present-day form. With a tenure spanning several years as a front-line trainer, Adam has been instrumental in the delivery, creation, and revision of training materials for Cisco Partners, enabling them to effectively resell the product. Adam now leverages his comprehensive knowledge of Webex Calling to design new training courses, develop educational content for the latest features for partners and Customers.
Training Experience
Customer Experience
Employee Experience
Manageability
Webex Calling
Control Hub
Training Experience
TRAINING PASS REQUIRED
Unlock the power of Webex Calling analytics in Control Hub.
Training Class: Advanced

Join us for a session on Webex Calling analytics where we’ll deep dive into Control Hub's real-time dashboards and customizable data visualizations. Learn how to measure ROI, optimize features, and lead business transformation efforts through informed decisions. Equip yourself with advanced troubleshooting tools for a detailed user experience assessment, resolving issues quickly to enhance call quality. Dive into critical call quality metrics like jitter, packet loss, and latency, and apply proven troubleshooting techniques to maintain superior communication performance. Transform your organization's approach to analytics with this insightful session.

Speakers
Cisco
Adam North
Leader, Learning and Development, Cisco
Having been part of the Broadsoft Team prior to its acquisition by Cisco, Adam has been intimately involved with the Webex Calling Product from its initial development through to its present-day form. With a tenure spanning several years as a front-line trainer, Adam has been instrumental in the delivery, creation, and revision of training materials for Cisco Partners, enabling them to effectively resell the product. Adam now leverages his comprehensive knowledge of Webex Calling to design new training courses, develop educational content for the latest features for partners and Customers.
Cisco
Peter Welburn
Principal Technical Marketing Engineer, Cisco

Peter is a Principal Technical Marketing Engineer in the Collaboration Technology Group at Cisco with over 16 years’ experience, specializing in Webex administration, analytics, and troubleshooting. He writes documentation, presents, and demonstrates solutions to customers, partners and Cisco teams.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Manageability
Troubleshooting
Webex Calling
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
Reimagining experiences: Introduction to Webex Contact Center AI and service orchestration.
Training Class: Foundations

Join us for a session designed for existing customers and customers who are exploring the transition to cloud. We’ll delve into how Webex Contact Center delivers a streamlined admin experience, transforms customer interactions, and revitalizes agent performance.

 

You’ll learn:

  1. How Webex Contact Center delivers an omni-channel experience across voice and digital channels.
  2. Advanced routing and orchestration tools that ensure efficient call handling.
  3. How to utilize virtual agents and data to make interactions more predictive and contextual.
  4. The latest advancements in managing Webex Contact Center.
  5. How AI is revolutionizing CX, user productivity, and efficiency.

We recommend joining the Hands-On Lab after this session.

Speakers
Cisco
Krishna Tyagi
Technical Leader, Cisco

Krishna Tyagi is an accomplished Customer Success Technical Leader for Webex Contact Center at Cisco's Contact Center Business Unit (CCBU), with over 17 years of experience in the Contact Center industry, spanning a wide range of Technical and Customer Success leadership roles. A three time Cisco Live presenter and Distinguish speaker, he is a trusted advisor for Cisco Customers and Partners, he has extensive knowledge and experience with Webex Contact Center, UCCE, UCCX and before Cisco on Avaya CC. In his current role, Krishna provides exemplary product and solution leadership to Cisco's customer success team, partners, and customers. He plays a crucial role in influencing product evolution, managing incidents, providing support, and promoting the value proposition during pre-sales engagements. His expertise and guidance have helped customers to achieve improved performance and customer satisfaction. Krishna is highly qualified, with a Bachelor's Degree in Electronics and Telecommunications Engineering and Executive and Performance Leadership certification from Cornell University. He also holds many other IT, and Professions certificates.

pidas
Pascal Wolf
CEO, pidas
I have been part of the pidas crew since 2016. Over the years, I have held various roles at pidas, always working in sales and at the same time significantly developing pidas services and initiating new products. Since 2017, I have served on the Executive Board as Sales Manager, and in April 2023, I became the CEO of the pidas group. As CEO, I am responsible for strategic development and innovation across all areas. Engaging directly with our customers and partners inspires me and continuously provides new insights. Before joining pidas, I spent over 15 years at IBM Switzerland, with more than a decade in various management positions. I consider myself customer-centric, visionary, and innovative, with a passion for excellent customer service. I see challenges as opportunities for growth and place great importance on a modern and appreciative corporate culture. My focus is on driving continuous development and change, always striving to improve existing processes and integrate state-of-the-art technology into our services. Our mission, «making people wow!», is something I hold especially close to my heart, and I am dedicated to bringing this mission to life in my daily interactions and work. On a personal note, I have been married for over 20 years and have two wonderful daughters, aged 21 and 17. In my free time, I enjoy spending time with my family and our horses, as well as traveling to new countries and exploring new places.
pidas
Manuel Fruehstueck
Head of Service Excellence, pidas

As Head of Service Excellence and member of the pidas Leadership Team, I lead the entire service management team, managing the strategic development and continuous improvement of the customer experience and service quality.

With over a decade of experience in the IT sector and a team of approximately 350 highly qualified IT professionals from Vienna, Graz, Zurich, and Budapest, we deliver tailor-made premium IT support solutions that enable companies worldwide to efficiently achieve their business objectives.

My primary focus is on the development and implementation of innovative strategies to perpetually improve service quality. By deeply understanding our customers' needs and leveraging advanced solution approaches, I strive to not only meet but exceed their expectations, providing an exceptional service experience — aligned with our motto: #MakingPeopleWow

Training Experience
Artificial Intelligence (AI)
Customer Experience
Employee Experience
Hybrid Work
Integrations Ecosystem
AI Assistant
Contact Center CCaaS
Webex Connect CPaaS
Webex Platform
Training Experience
TRAINING PASS REQUIRED
Webex Contact Center: Empowering agents in the new era of CX.
Training Class: Advanced

The landscape of customer service is undergoing a transformation as businesses delivers more intelligent and personalized experiences. Within this shift, the role of the agent in crafting exceptional customer experiences cannot be overstated.

 

This session dives into the evolution of CX, emphasizing the role of agents and supervisors as architects of positive interactions. Participants will explore the customization of agent desktops and gain insights into cutting-edge AI features such as agent wellness and auto-response capabilities to streamline operations and enhance customer satisfaction.

 

Join us to explore the future of CX, where empowered agents, supported by technology, drive unparalleled levels of customer satisfaction and loyalty.

Speakers
Cisco
Janani Ramakrishnan
Lead Product Manager, Cisco
Janani is a Product Lead in the Webex Contact Center team where she creates stellar experiences for the Supervisor and Agent personas. She was also the Product Lead for Control Hub where she reimagined Control Hub as a single pane of glass administration portal with efficient UI, coaching and insights. Prior to Cisco, Janani has held worked in product positions at ThousandEyes (now Cisco) and Oracle. Janani holds a Bachelors and Masters degree in Electrical Engineering from Georgia Institute of Technology and has an MBA from University of California, Berkeley, Haas School of Business. In her free time Janani likes to read, try out new restaurants, and go wine tasting in California's wine country.
Cisco
ChandraMouli Vaithiyanathan
Technical Leader, Cisco
I have been working on the Contact Center product since 2006. My journey began in engineering, transitioned into Product Escalation Support, and now I'm dedicated to Partner Success. My current role involves engaging with strategic partners across the USA, providing technical enablement, resolving technical issues, and addressing demo-related challenges and be conduit between product management and Engineering,I also serve as a conduit between product management and engineering. Additionally, I lead the A2Q initiative for WxCC products.
Training Experience
Artificial Intelligence (AI)
Customer Experience
Employee Experience
Hybrid Work
Integrations Ecosystem
AI Assistant
Contact Center CCaaS
Webex Connect CPaaS
Webex Platform
Training Experience
TRAINING PASS REQUIRED
Transition your enterprise contact center to the cloud with confidence.
Training Class: Advanced

This class focuses on the benefits of Cisco's new contact center Cisco Cloud Services and Webex Contact Center Enterprise (CCE) for large organizations looking to transition their contact centers to the cloud.

 

Key topics include:

  • Minimizing risk while adding value and functionality with Cloud Services and the underlying architecture supporting it.
  • Advantages of a phases approach to migrating and adding business and IT value at each stage.
  • What to consider and expect when planning your migration to Webex CCE from on-premises and the latest Webex CCE features.

This session is ideal for IT professionals or decision-makers involved in managing or planning to migrate their contact center to the cloud using Webex CCE.

Speakers
Cisco
Joe Wong
Solutions Engineer, Cisco
Joe Wong is a Solutions Engineer that focuses on the whole customer experience and engagement, including those who manage and use the technology. He has 20 years of contact center experience with 15 years focused on Cisco solutions. He was a Solutions Architect with Cisco's Contact Center Delivery Team for 8 years handling critical enterprise accounts and strategic engagements specializing in complex environments before joining Cisco Sales Engineering in 2022. Prior to Cisco, he has been a customer twice and part of our partner ecosystem. Joe's expertise encompasses the entire Contact Center portfolio, large and small, with more recent blending of modern and exciting opportunities using AI services and digital channels. With an extensive background in design, delivery, and support in both customer experience architecture and applications, he is constantly looking for optimizations and improvements around the customer, agent, and administrator experiences.
Training Experience
Customer Experience
Employee Experience
Hybrid Work
Troubleshooting
Integrations Ecosystem
Contact Center CCaaS
Webex Connect CPaaS
Webex Platform
Control Hub
Training Experience
TRAINING PASS REQUIRED
Extensible contact center: Leverage the power of APIs and Webhooks.
Training Class: Advanced

This session will be an in-depth exploration of Webex Contact Center APIs and Webhooks, where we will delve into essential topics such as Webex Contact Center REST, GraphQL, gRPC APIs, and Webhooks. Discover how these technologies can seamlessly integrate into your contact center environment, allowing for tailored solutions that meet the unique needs of your organization.

 

Discover how you can leverage Webex Contact Center APIs for workforce optimization, custom analytics, custom agent/supervisor desktops, quality management, outbound dialers, and more.

Speakers
Cisco
Adam Weeks
Manager Developer Evangelism, Webex, Cisco

Adam Weeks is a lifelong developer with a passion for learning, teaching, and building applications with over 20 years of industry experience. As manager of the Webex Developer Evangelism program, Adam & his team empower developers to build on the Webex ecosystem. He has spoken worldwide to audiences of all sizes, from small intimate workshops to the main stage of a global conference. Adam is a native Floridian and any time not spent on the computer is spent on the water with his wife and two children.

Training Experience
Customer Experience
Employee Experience
Hybrid Work
Troubleshooting
Integrations Ecosystem
Contact Center CCaaS
Webex Connect CPaaS
Webex Platform
Training Experience
TRAINING PASS REQUIRED
Webex Contact Center: Enable your contact center with intelligent data and insights.
Training Class: Expert

Join us as we dive deep into the power of data and reporting withi