Webex Customer Awards

Congratulations to the 2024 Webex Customer Awards winners! The Webex Customer Awards recognizes companies and individuals who are excelling at hybrid work, customer experience, and AI with Webex.

Let’s celebrate you!

We’re rolling out the red carpet to celebrate customers like you in an unforgettable Oscars-style ceremony extravaganza at WebexOne 2024, taking place at the stunning Diplomat Beach Resort in the Miami-Ft. Lauderdale area.

Award Categories

Congratulations to the 2024 Webex Customer Awards winners!

Webex Suite
Collaboration Champion

Recognizing a company using the integrated capabilities of Meetings, Calling, Messaging, and Events in exceptional ways.

2024 Winners:

  • The Cigna Group
  • Public Investment Fund
  • University of Wollongong

2024 Finalists:

  • MetLife, Inc.
  • Rémy Cointreau
Webex Calling
Cloud Calling Leader

Celebrating a company that deployed Webex Calling to improve connections in a hybrid work world.

2024 Winner:

  • Yale University

2024 Finalists:

  • Air Liquide
  • American Eagle Outfitters
  • Deutsche Telekom
  • Toshiba Corporation
Cisco Devices
Workspace Wizard

Celebrating a company that has reimagined their hybrid workspaces using Cisco devices and technology.

2024 Winner:

  • Advanced Micro Devices, Inc.

2024 Finalists:

  • adidas
  • LPL Financial
  • Wells Fargo
Cisco AI Assistant
AI Innovator: Hybrid Work

Celebrating a company that has demonstrated vision, foresight, and innovation through their use of Cisco AI Assistant for Webex Suite.

2024 Winner:

  • USI Insurance Services

2024 Finalists:

  • NYU Langone Health
  • Pegasystems
  • UNC Health
Cisco AI Assistant
AI Innovator: Customer Experience

Celebrating a company that has demonstrated vision, foresight, and innovation through their use of Cisco AI Assistant for Webex Contact Center.

2024 Winner:

  • Umpqua Bank

2024 Finalists:

  • Maersk
  • Mercalis
  • MetroHealth
Control Hub
Management & Security Hero

Recognizing a company that has optimized hybrid work management and security with Webex.

2024 Winner:

  • American Eagle Outfitters
  • Akamai

2024 Finalists:

  • KPMG
  • Wells Fargo
Webex + Cisco
Hybrid Work Genius

A cross-Cisco award recognizing a company that is making hybrid work a success using one or more Cisco products (e.g, Meraki, ThousandEyes, Cisco Spaces) in addition to Webex.

2024 Winner:

  • BlackRock

2024 Finalists:

  • Aeroporti di Roma (ADR)
  • Elevance Health
  • Griffith University
  • Stewart Title
Webex Contact Center
Customer Experience Extraordinaire

Recognizing a company that leverages Webex Contact Center solutions to reimagine the customer journey and create customer delight.

2024 Winner:

  • Office Depot

2024 Finalists:

  • Capgemini
  • Cintas
  • DB Schenker
  • Veridian Credit Union
Webex Contact Center + Webex
Customer & Employee Experience Standout

Recognizing a company that leverages Webex Contact Center and Webex Calling or the Webex Suite to reimagine the customer journey and employee experience.

2024 Winner:

  • Dallas Cowboys

2024 Finalists:

  • Asda Stores Limited
  • Jefferson City Medical Group
  • Lee Health
  • Springfield Clinic
Webex Connect (CPaaS)
Customer Communications Trailblazer

Celebrating a company that is improving and reimagining the customer journey experience with Webex Connect.

2024 Winner:

  • Royal Bank of Canada

2024 Finalists:

  • Carnival Cruise Line
  • Kaleida Health
  • Pedernales Electric Cooperative, Inc.
Webex Solutions
Bold Explorer – Government & Public Sector

Honoring a company that showcases creativity and out-of-the-box thinking in their use of Webex products in the government and public sector.

2024 Winner:

  • State of Tennessee

2024 Finalists:

  • City of El Paso
  • Feeding America
  • JEA
Webex Solutions
Bold Explorer – Healthcare

Honoring a company that showcases creativity and out-of-the-box thinking in their use of Webex products in healthcare.

2024 Winner:

  • NewYork-Presbyterian

2024 Finalists:

  • Barton Health
  • St. Anne Institute
  • UNC Health
Webex Solutions
Bold Explorer - Finance

Honoring a company that showcases creativity and out-of-the-box thinking in their use of Webex products in finance.

2024 Winner:

  • Crédit Agricole Group Infrastructure Platform

2024 Finalists:

  • Banco Popolare Milano
  • Banco Bilbao Vizcaya Argentaria (BBVA)
  • Express Bank (BNP Paribas)
  • Farmers Insurance Group
Individual Impact
Webex Luminary

Celebrating our best Webex customers – individuals that advocate for Webex and are visionaries in their organization driving change by rallying others to embrace Webex.

2024 Winners:

  • Jason O'Dell, First Horizon Bank
  • Robert Bibey, Brightli

2024 Finalists:

  • Larry Freed, Overhead Door
  • Maria Cristina Ferradini, Fondazione Amplifon
  • Sebastian Leuser, Deutsche Telekom
  • Tim Roberts, St. Anne Institute

Frequently asked questions.

Who can nominate a customer for a Webex Customer Award?

We encourage customers to self-nominate; in addition, Cisco employees and Partners can submit a nomination on behalf of a customer with the customer’s consent.

Can I submit more than one nomination for the same company?

Yes, you can! Just make sure that you submit a separate nomination form for each award category and ensure that each nomination form only includes content specific to that award.

Are Cisco Partners eligible to submit for the Webex Customer Awards?

The Webex Customer Awards are for Webex customers. The Webex Partner Awards celebrates Cisco Partners, and the submission process for the Partner Awards program will be announced later.

How are winners selected?

Please see each award category for specifics. In general, the best submissions will have metrics and quantifiable benefits of using Webex collaboration and/or customer experience solutions.

Is this program limited to a specific geographic region?

The Webex Customer Awards program is a global program, and we welcome submissions from all regions.

Do the Webex Customer Awards recognize a company or an individual at the company?

The Webex Customer Awards recognize both the company and individuals. The Webex Luminary award recognizes individuals while the other categories recognize a company.

When is the deadline to submit a nomination?

The deadline to submit nominations is Friday, August 16, 2024 at 11:59PM ET.

Does the customer need to be registered for WebexOne 2024 to be nominated for an award?

The customer does not need to be registered for WebexOne to be nominated, but finalists must attend the conference in person to be eligible to win.

What do I get as a Webex Customer Awards finalist?

As a finalist, you and a representative from your company will receive:

  • Two (2) complimentary in-person WebexOne registration tickets
  • Hotel accommodation for select days for two (2) people.
  • A finalist gift

To remain compliant with Cisco’s gifting policy, government and public sector finalists are not eligible to receive these amenities.

Do I need to attend WebexOne 2024 to win?

Yes, all award finalists must attend WebexOne 2024 in person to be eligible to win. Winners will receive a winner's gift.

When and where will the winners receive their awards?

The winners will be publicly announced at WebexOne 2024 at The Diplomat Beach Resort Hollywood in the Miami area. The awards ceremony will be a live, in person event at WebexOne 2024 and can also be streamed by virtual attendees. Winners will receive their gift in person. Stay tuned for the exact date and time of the ceremony.

What will a winning organization or individual receive?

Winners will receive a trophy, a winner’s gift, be featured in a Webex Customer Awards ebook, blog article, and/or other marketing or promotional materials.

Who can I contact if I have questions?

Please contact Melody Leatherbury at meltang@cisco.com with any questions regarding the Webex Customer Awards.