Product training.

Deepen your knowledge and learn new skills with interactive training courses led by experienced Webex instructors.*

Learn how to get work done no matter where you are with the Webex App. We will show you how easy and convenient collaboration can be, whether collaborating with colleagues or external associates. The Webex App can do everything from sending messages and sharing files to quick calls and robust, inclusive meetings that all can attend. Use the Webex App to do all your work, all in a single place.

Instructors

  • Photo of Clare Davis
    Clare Davis
    Enablement Specialist

    Cisco

    Enablement Specialist

    Clare Davis is a Webex evangelist and proponent of hybrid work. For over 20 years, Clare has delivered Webex product training to thousands of customers, partners, and internal employees. Clare continually strives to create meaningful content to inspire others with her excitement for how easy it is to work wherever and whenever with Webex!

    Clare lives in Redding, California, where she enjoys overwhelming herself with home improvement ideas she’ll never get around to, cooking, spending time with her family, and sharing her house with five adorable cats.

How well do you think you know Webex? Join this session to explore some of our favorite tips, tricks, and use cases from the expert Webex trainers and customer success team.

Instructors

  • Photo of Clare Davis
    Clare Davis
    Enablement Specialist

    Cisco

    Enablement Specialist

    Clare Davis is a Webex evangelist and proponent of hybrid work. For over 20 years, Clare has delivered Webex product training to thousands of customers, partners, and internal employees. Clare continually strives to create meaningful content to inspire others with her excitement for how easy it is to work wherever and whenever with Webex!

    Clare lives in Redding, California, where she enjoys overwhelming herself with home improvement ideas she’ll never get around to, cooking, spending time with her family, and sharing her house with five adorable cats.

  • Photo of Laura Hamill
    Laura Hamill
    Leader, Enablement Specialists

    Cisco

    Leader, Enablement Specialists

    Laura Hamill (MA, Educational Technology) leads internal customer success enablement for Webex. Her team of enablement specialists works to develop programs and opportunities that meet learners where they are, from onboarding through continued education. Laura is an enablement leader with sensibility. She enjoys crafting innovative and modern on-demand experiences to insipre humans. She's a pioneer who leads with optimism in the face of uncertainy and believes wholeheartedly in bulding acurious lifelong learners through inclusive communities of practice.

  • Photo of Rachelle Galang
    Rachelle Galang
    Webex Customer Success Manager

    Cisco

    Customer Success Manager, GES Central

    Rachelle Galang resides in Michigan where she loves spending time outdoors. She is a creative EdTechie who loves learning. Rachelle has an MA in Educational Technology. She enjoys making a difference and enabling others to succeed in their daily practices using technology.

Join us for an introduction to the Webex open platform strategy, with a specific focus on the “meeting agnostic” approach.


Students will learn how to design an interoperable collaboration solution between Webex and third-party meeting platforms such as Microsoft Teams, Google Meet, and Zoom.


We will also cover USB/HDMI passthrough scenarios with third-party software clients.

Instructors

  • Photo of Davide Preti
    Davide Preti
    Technical Marketing Engineer

    Cisco

    Technical Marketing Engineer

    Davide Preti is a Technical Marketing Engineering Technical Leader in the Collaboration Technology Group Solutions team focusing on Cisco Unified Communications. Davide is based in Italy and joined Cisco in 2010 through the TANDBERG acquisition. His main area of expertise is around Microsoft, Google, and Zoom interoperability, with a special focus on video and IM&P.

In this course, students will learn about the Webex Platform and how it enables developers to fully integrate Webex with their existing hybrid work workflows.

Instructors

  • Photo of Phil Bellanti
    Phil Bellanti
    Sr. Webex Developer Evangelist

    Cisco

    Sr. Webex Developer Evangelist

    Phil Bellanti is a Senior Developer Evangelist and Customer Experience Product Manager on the Webex team. Based in Orlando, Florida, Phil has been involved in the cloud-API space since 2007 and joined Cisco in 2015 through their acquisition of real-time communications API provider Tropo. In his current role, Phil is involved with creating and presenting content for Webex developer enablement, including tech talks, workshops, hackathons, and other live events. Additionally, Phil enjoys writing how-to blogs, creating newsletters, and networking with the dev community.

In this course, students will learn about Webex Embedded Apps for Meetings and Spaces. We’ll start with an overview of the feature, then discuss how to administer apps as an organization admin. Finally, we’ll introduce how developers can build their own embedded apps.

Instructors

  • Photo of David Liedle
    David Liedle
    Sr. Webex Developer Evangelist

    Cisco

    Sr. Webex Developer Evangelist

    David Liedle is a Senior Developer Evangelist on the Webex team. With over two decades of development experience, David brings a seasoned perspective to his work in writing, speaking, and supporting developers of all skill levels. As a full stack polyglot, David has traveled the world giving talks and training sessions across a wide range of technologies. He enjoys learning new languages and stacks, playing games with friends and family, and playing the guitar.

This session will introduce learners to the concept of web apps: what they are, how they can be used, and which platforms are supported.


The following elements will be covered:


  • Adding web apps to devices, exploring the options available
  • Best practices for using web apps
  • Example use cases

Instructors

  • Photo of Charlie Thorpe
    Charlie Thorpe
    Technical Marketing Engineer

    Cisco

    Technical Marketing Engineer

    Charlie Thorpe is a Technical Marketing Engineer within the Cisco Collaboration Technology Group business unit and is part of the Webex Technical Marketing Engineering (TME) team focusing on Desk Series, RoomOS, Sharing, and Webex Edge for Devices. Prior to this role, Charlie was a Technical Solutions Architect within the EMEA Webex SE team focusing on Webex SaaS solutions including Webex Messaging, Webex Meetings, Webex Calling, and Webex Hybrid Services. Charlie has been with Cisco since 2010. Prior to this, he spent four years with Nortel as a Systems Engineer within the Enterprise Sales organization, working within IP telephony, contact center, and data networking. Before his time at Nortel, he worked with BT for 15 years.

This session will provide learners with a detailed understanding of how the Cisco UC solution can interoperate with Microsoft Teams, with a focus on video conferencing.


This session will cover architectures, supported capabilities, and an overview of the end user experience for the following:


  • Microsoft Teams meetings & Webex video devices
  • Interoperability using VIMT (CVI) Gateway
  • Interoperability using WebRTC
  • Microsoft Teams & Webex client-side integrations
  • Webex Meetings integration
  • Webex Calling integration

Instructors

  • Photo of Davide Preti
    Davide Preti
    Technical Marketing Engineer

    Cisco

    Technical Marketing Engineer

    Davide Preti is a Technical Marketing Engineering Technical Leader in the Collaboration Technology Group Solutions team focusing on Cisco Unified Communications. Davide is based in Italy and joined Cisco in 2010 through the TANDBERG acquisition. His main area of expertise is around Microsoft, Google, and Zoom interoperability, with a special focus on video and IM&P.

In this course, we'll provide an overview of every step involved in creating, publishing, and managing an event in the Webex Events platform. This includes creating the event basics, configuring and customizing the event features, and publishing and managing the event.


This course is a great way to quickly get up and running in the Webex Events platform, and ensure you'll get the most out of it.

Instructors

  • Photo of Mahalia VanDeBerghe
    Mahalia VanDeBerghe
    Customer Enablement Manager

    Cisco

    Customer Enablement Manager

    Mahalia VanDeBerghe started working with Webex Events (formerly Socio) 3.5 years ago as the first member of the enablement team. Since then, she’s built a team of tech writers and content developers who own the knowledge bases and Webex Events Academy.

    In her spare time, Mahalia enjoys tabletop roleplaying games; reading sci-fi; and spending time with her husband, their Newfoundland dog Minnow, and their cat Rory.

  • Photo of Donna Wyvill
    Donna Wyvill
    Learning Content Developer

    Cisco

    Learning Content Developer

    Donna Wyvill is a Learning Content Developer for Webex Events (formerly Socio) and has been teaching, creating content, and working with collaboration software and technology for over two decades. Donna traveled the globe, two days at a time, to share her knowledge and insight on utilizing Cisco telepresence devices and applications for the best experiences possible and to achieve ROI. She lives in Michigan and spends her summers kayaking and her winters skiing.

In this course, we'll provide an overview of every step involved in creating a beautiful, professional-quality livestream using Webex Events streaming.


This course will help you quickly get started with Webex Events streaming and make sure you're taking advantage of all it has to offer.

Instructors

  • Photo of Mahalia VanDeBerghe
    Mahalia VanDeBerghe
    Customer Enablement Manager

    Cisco

    Customer Enablement Manager

    Mahalia VanDeBerghe started working with Webex Events (formerly Socio) 3.5 years ago as the first member of the enablement team. Since then, she’s built a team of tech writers and content developers who own the knowledge bases and Webex Events Academy.

    In her spare time, Mahalia enjoys tabletop roleplaying games; reading sci-fi; and spending time with her husband, their Newfoundland dog Minnow, and their cat Rory.

  • Photo of Donna Wyvill
    Donna Wyvill
    Learning Content Developer

    Cisco

    Learning Content Developer

    Donna Wyvill is a Learning Content Developer for Webex Events (formerly Socio) and has been teaching, creating content, and working with collaboration software and technology for over two decades. Donna traveled the globe, two days at a time, to share her knowledge and insight on utilizing Cisco telepresence devices and applications for the best experiences possible and to achieve ROI. She lives in Michigan and spends her summers kayaking and her winters skiing.

In this course, we'll provide an overview of every step involved with creating, publishing, and managing an event using Webex Events registration. This includes creating tickets, managing orders, customizing the registration page appearance, and more.


This course will empower you to efficiently get started with Webex Events registration and help you maximize its full potential.

Instructors

  • Photo of Mahalia VanDeBerghe
    Mahalia VanDeBerghe
    Customer Enablement Manager

    Cisco

    Customer Enablement Manager

    Mahalia VanDeBerghe started working with Webex Events (formerly Socio) 3.5 years ago as the first member of the enablement team. Since then, she’s built a team of tech writers and content developers who own the knowledge bases and Webex Events Academy.

    In her spare time, Mahalia enjoys tabletop roleplaying games; reading sci-fi; and spending time with her husband, their Newfoundland dog Minnow, and their cat Rory.

  • Photo of Donna Wyvill
    Donna Wyvill
    Learning Content Developer

    Cisco

    Learning Content Developer

    Donna Wyvill is a Learning Content Developer for Webex Events (formerly Socio) and has been teaching, creating content, and working with collaboration software and technology for over two decades. Donna traveled the globe, two days at a time, to share her knowledge and insight on utilizing Cisco telepresence devices and applications for the best experiences possible and to achieve ROI. She lives in Michigan and spends her summers kayaking and her winters skiing.

Learn how quickly and easily you can set up and configure a working Webex Calling environment. We will walk through a basic customer environment, setting up commonly used features and requirements.

Instructors

  • Photo of Adam North
    Adam North
    Leader, Learning & Enablement

    Cisco

    Leader, Learning & Enablement

    Adam North has worked with the Webex Calling product from inception to its current state. He joined Cisco with the Broadsoft acquisition and spent several years as a frontline trainer, empowering Cisco Partners with the latest information on Webex Calling.


    Now in a leadership role, Adam uses his extensive Webex Calling knowledge to develop new course offerings for Webex Calling and develop training on the latest feature set, while managing the current frontline trainers and occasionally assisting in course delivery.

  • Photo of Susan Parrish
    Susan Parrish
    Enablement Specialist

    Cisco

    Enablement Specialist

    Susan Parrish resides in North Carolina where she enjoys spending time at the beach in her newfound free time as a recent empty nester. She has an extensive background in supporting software-as-a-service products through previous customer-facing roles. Susan has a BA in Management of Information Systems and a Master of Education in Adult Education. She combines her knowledge of the IT industry and customer-facing experience with her passion for education to bring a fresh perspective to technical training at Cisco.

  • Photo of Vanesa Melendez
    Vanesa Melendez
    Enablement Specialist

    Cisco

    Enablement Specialist

    Vanesa Melendez provides training for Webex Calling and Webex Contact Center as an Enablement Specialist at Cisco. She joined Cisco during the Broadsoft acquisition, and leverages her deep knowledge to develop Webex Contact Center training and deliver material for Partners around the globe. A proud Panamanian, she has a degree in Electronics Engineering and wide experience in the telecommunications field. She brings her decade of experience to her current role where she is dedicated to successfully guiding Partners to master Webex.

In this session, students will learn how to use and interpret the Webex Calling analytics available in Control Hub. Quality metrics, engagement metrics, and call history will be reviewed.

Instructors

  • Photo of Adam North
    Adam North
    Leader, Learning & Enablement

    Cisco

    Leader, Learning & Enablement

    As a member of the Broadsoft Team since before the Cisco acquisition, Adam North has worked with the Webex Calling product from inception to its current state. After several years as a frontline trainer, delivering, creating, and updating the material for Cisco Partners to allow them to resell the product, he made the move to a leadership role. This allows Adam to use his extensive Webex Calling knowledge to develop new course offerings for Calling and develop training on the latest feature set, whilst also managing the current frontline trainers and occasionally assisting in the course delivery.

  • Photo of Susan Parrish
    Susan Parrish
    Enablement Specialist

    Cisco

    Enablement Specialist

    Susan Parrish resides in North Carolina where she enjoys spending time at the beach in her newfound free time as a recent empty nester. She has an extensive background in supporting software-as-a-service products through previous customer-facing roles. Susan has a BA in Management of Information Systems and a Master of Education in Adult Education. She combines her knowledge of the IT industry and customer-facing experience with her passion for education to bring a fresh perspective to technical training at Cisco.

  • Photo of Vanesa Melendez
    Vanesa Melendez
    Enablement Specialist

    Cisco

    Enablement Specialist

    Vanesa Melendez provides training for Webex Calling and Webex Contact Center as an Enablement Specialist at Cisco. She joined Cisco during the Broadsoft acquisition, and leverages her deep knowledge to develop Webex Contact Center training and deliver material for Partners around the globe. A proud Panamanian, she has a degree in Electronics Engineering and wide experience in the telecommunications field. She brings her decade of experience to her current role where she is dedicated to successfully guiding Partners to master Webex.

Students will learn how to easily make common adds, moves, and changes for Webex Calling in Control Hub. Broken device replacement options, moving users, feature changes, and disaster recovery setups will be reviewed.

Instructors

  • Photo of Adam North
    Adam North
    Leader, Learning & Enablement

    Cisco

    Leader, Learning & Enablement

    Adam North has worked with the Webex Calling product from inception to its current state. He joined Cisco with the Broadsoft acquisition and spent several years as a frontline trainer, empowering Cisco Partners with the latest information on Webex Calling.


    Now in a leadership role, Adam uses his extensive Webex Calling knowledge to develop new course offerings for Webex Calling and develop training on the latest feature set, while managing the current frontline trainers and occasionally assisting in course delivery.

  • Photo of Susan Parrish
    Susan Parrish
    Enablement Specialist

    Cisco

    Enablement Specialist

    Susan Parrish resides in North Carolina where she enjoys spending time at the beach in her newfound free time as a recent empty nester. She has an extensive background in supporting software-as-a-service products through previous customer-facing roles. Susan has a BA in Management of Information Systems and a Master of Education in Adult Education. She combines her knowledge of the IT industry and customer-facing experience with her passion for education to bring a fresh perspective to technical training at Cisco.

  • Photo of Vanesa Melendez
    Vanesa Melendez
    Enablement Specialist

    Cisco

    Enablement Specialist

    Vanesa Melendez provides training for Webex Calling and Webex Contact Center as an Enablement Specialist at Cisco. She joined Cisco during the Broadsoft acquisition, and leverages her deep knowledge to develop Webex Contact Center training and deliver material for Partners around the globe. A proud Panamanian, she has a degree in Electronics Engineering and wide experience in the telecommunications field. She brings her decade of experience to her current role where she is dedicated to successfully guiding Partners to master Webex.

*Live training sessions only available during the AMER broadcast.