Reimagine CUSTOMER EXPERIENCE Powered by AI
LIVE FROM ANAHEIM, CA
+ VIRTUAL
Join us at WebexOne as we set a new bar for customer experience using AI to create personalized customer journeys and empower agents.
Attend the event in Anaheim, California and get access to the full session agenda.
Attend the event in Anaheim, California with full access to the event including the training courses.
- Trainings & hands-on labs
- Meeting program with executives, product experts, 1:1s
- Welcome reception & expo hall
- After party with live DJ & entertainment
- Opening keynote with special guest
- Meeting program with executives, product experts, 1:1s
- Hands-on labs
- Breakout sessions across all tracks
- Showcase & expo hall
- Dinner & evening entertainment
- Opening keynote
- Meeting program with executives, product experts, 1:1s
- Breakout sessions across all tracks
- Showcase & expo hall
- Closing keynote with special luminary speaker
BREAKOUT SESSIONS
See how AI can create memorable customer interactions with proactive and personalized engagement, as well as empower agents, so customer needs are met—every time.
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Reimagine Customer Experience with Contact Center & CPaaS 
Join the breakout sessions to learn how you can unleash extraordinary customer experiences.
- Discover how to deliver AI-powered customer experiences, at scale.
- Hear how customers leveraged Webex to deliver transformative customer experiences.
- Learn how Webex gives you an advantage with both employee and customer experiences.
- Explore how AI makes customer experiences personalized, efficient, and delightful.
- See how to deliver customer satisfaction across multiple messaging channels.
TRAINING COURSES
Delighting your customers starts here. Become an expert on Webex Contact Center and Webex Connect with in-depth training.
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Classroom Training
These instructor-led courses will give you a technical overview of contact center and CPaaS solutions.
- Walkthrough Webex Contact Center functions, such as contact delivery, self-service, routing/queuing, agent desktop, administration, and reporting.
- Learn how to set up customer interaction automation in Webex Connect.
- Apply contact center capabilities to real-world use cases.
Interactive Hands-On Labs
Experience Webex Contact Center and Webex Connect firsthand, with deep dive training courses.
- Learn how to create and configure new contact center digital channels, including chat, email, Facebook messenger, and SMS.
- Apply best practices in Webex Contact Center to improve agent productivity and user experience.
- Get hands-on with popular features like IVR contact routing, agent desktop, supervisor desktop, and more.
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Last year’s numbers make it clear: WebexOne is a can’t-miss event.
keynote viewers gained valuable insights
had a positive experience
of your peers signed up
FAQ
What is WebexOne 2023?
WebexOne is a three day in-person and virtual event. It’s the preeminent destination for experiencing the transformative power of AI and driving the future of hybrid work and customer experience. For the past 3 years, WebexOne has been a virtual event. This marks the first year for a hybrid event that includes an in-person experience in Anaheim, California that you won’t want to miss!
What are the dates and times of WebexOne 2023?
WebexOne will be held October 24-26, 2023.
- The event kicks off on Tuesday, October 24 at 5:00 pm PT and ends on Thursday, October 26 at 5:00 pm PT.
- The training program (only available in person with a Full Pass + Training ticket) kicks off on Tuesday, October 24 at 8:00 am PT.
- The virtual program kicks off on Wednesday, October 25 at 9:00 am PT and ends on Thursday, October 26 around 4:00 pm PT.
Where will WebexOne take place?
WebexOne is both virtual and in person for the first time this year! The in-person event will be hosted at the Marriott Anaheim, just one block away from Disneyland, California. Select event content will also be available to experience virtually from anywhere on our Webex Events platform. Onsite space in Anaheim is limited and is expected to sell out, so it’s recommended you register as soon as possible to secure your spot!
How much does it cost to attend WebexOne?
The in-person event has a value of $1,295 and there are discounted rates over the following phases for the Full Pass ticket:
- Early Bird, August 1 – August 31 = $249
- Standard, September 1 – October 15 = $349
- Last Chance, October 16+ = $549
Our Virtual Pass for the event is complimentary and open to all attendees. Select sessions and content will be streamed in the event platform.
How much does it cost to attend the training & hands-on labs?
The Full Pass + Training ticket includes access to the full event plus all training sessions and hands-on labs. This program is available for in-person attendance only, with pricing as follows:
- Early Bird, August 1 – August 31 = $349
- Standard, September 1 – October 15 = $449
- Last Chance, October 16+ = $649
There are no ticket options that include only the training & hands-on labs program alone.
Planning your trip
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Visiting Anaheim
Learn more about the experiences available for in-person or virtual attendees.